Please check the box for each question and answer the follow-up question if

applicable.

8.1 Reputation and Academic Profile (e.g. university ranking, students’

qualifications, academic program reputation, research facilities, learning environment, faculty qualifications, etcetera.)

a. How has your institution prioritized the resources support to improve the academic profile? Please rate how each item has been prioritized based on the following scoring scale: 1. Not a priority; 2. Low priority; 3. Somewhat priority; 4. Neutral; 5. Moderate priority; 6. High priority; and 7. Essential priority.

b. Please specify the strategies your institution has employed to improve the academic profile in the past four years, if any.

c. In your perspective, how effective were the above strategies (if applicable)? Please rate how effective based on the following scoring scale: 1. Very ineffective; 2. Ineffective; 3. Somewhat ineffective; 4. Neutral; 5. Moderately effective; 6. Effective; and 7. Very effective.

8.2 Cost (e.g. Tuition rate, Application fee, Scholarships for international

students, Employment opportunities on campus, etcetera.)

a. How has your institution prioritized the resource supports related to

reducing international student total costs? Please use the same rating scale as above.

a) Reducing tuition fee or other costs b) Providing scholarships/assistantships

c) Increasing on-campus employment opportunities

b. Please specify the measures which has been taken related to reducing international student total costs. Please be as detailed as possible.

c. In your perspective, how effective were the above measures (if applicable) taken? Please use the same rating scale as above.

8.3 Program Availability (e.g. Choices of academic programs, Available ESL program, etcetera.)

d. How has your institution prioritized the resource supports related to academic program availability to attract more international students? Please use the same rating scale as above.

a) Expanding or optimizing academic programs b) Expanding or optimizing ESL program

b. Please specify the measures which have been taken related to academic program availability to attract more international students. Please be as detailed as possible.

c. In your perspective, how effective were the measures (if applicable)? 8.4 Individual Influence (Working with commissioned agents, university faculty

and students, university alumni, etcetera.)

a. What is the average percentage of students referred by your university-signed agents in the past two years? _______

b. What is the average percentage of students referred by Alumni?

c. What is the average percentage of students referred by university faculty or staff?

d. Please rate how your institution has prioritized the resources related to individual influence. Please use the same rating scale as above.

e. In your perspective, how effective were the measures taken to increase enrollment through individual influence? Please use the same rating scale as above.

8.5 Social Links (e.g. Introducing and utilizing current student resources for

a. How has your institution prioritized the resource supports related to building students’ social links? Please use the same rating scale as above.

b. Please specify what platforms are available if any.

c. In your perspective, how effective were these strategies (if applicable)? Please use the same rating scale as above.

8.6 Administrative Effectiveness

8.6.1 Technology Input

a. How do prospective international students apply to your university?

1 Through online application system (interactive). Please indicate what system you are using______________________________

2 Through online application system (non-interactive). Please indicate what system you are using______________________________

3 Using PDF forms;

4 Other, please specify_________________________________

b. Please rate how your institution has prioritized the technology support for the international application system (e.g. providing informative and easy

navigating website, interactive online application system, etc.). Please use the same rating scale as above.

c. In your perspective, how effective were technology inputs (if applicable)? Please use the same rating scale as above.

8.6.2 Staff Qualifications

a. How many full-time staff members are working as recruiters? _______ b. How many part-time staff members are working as recruiters? _______ c. How many full-time staff members are working for international admissions? _____

d. How many part-time staff members are working for international admissions (including graduate assistants)? _______

e. Do you have a documented protocol about customer service manners for your admissions staff? Yes No

f. Do you provide professional training opportunities for international admissions staff (e.g., evaluation workshops, NAFSA conference, etc.)?

Yes No

If yes, how often does each international admission staff member get trained? ________times per Month/Year (please circle one).

g. Please rate how your institution has prioritized the assessment of international admission staff work. Please use the same rating scale as above.

h. In your perspective, how effective has your professional development for international admission staff been? Please use the same rating scale as above.

8.6.3 Processing Efficiency

a. What is your average response time for admission inquiries? ______Business day(s)

b. What is your turn-around time for international undergraduate admissions after a student’s application is marked complete? _____Day(s)

c. What is your turn-around time for international graduate admissions after a student’s application marked complete? _____Day(s)

d. Please rate how your institution has prioritized the support for international admission processing efficiency. Please use the same rating scale as above. e. In your perspective, how effective was your admission team work? Please use the same rating scale as above.

8.7 Campus Climate (e.g. campus safety, suitable environment for international students, portion of international students, staff attitudes towards international students, university facilities, etc.)

a. What efforts has your institution made to improve campus climate? b. Please rate how your institution has prioritized Campus Climate for international students. Please use the same rating scale as above.

c. In your perspective, how effective were these efforts (if applicable)? Please use the same rating scale as above.

8.8 Employment Prospects (e.g. Employment opportunities after graduation)

a. How has your institution prioritized the resource supports to improve

employment opportunities for international student after graduation (including internship)? Please use the same rating scale as above.

b. Please specify what policies have been issued if any.

c. In your perspective, how effective were these strategies (if applicable)? Please use the same rating scale as above.

8.9 International Student Support (e.g. immigration compliance services, academic support, cultural activities, etc.)

a. Please specify what resources have been put in places for international Student Support.

d. b. Please rate how your institution has prioritized these services. Please use the same rating scale as above.

c. In your perspective, how effective were your international student support strategies? Please use the same rating scale as above.

8.10 Institutional Partnerships (Student mobility programs with partner

universities)

a. How has your institution prioritized the resource supports to partner university student mobility programs? Please use the same rating scale as above.

b. Please specify what benefits (e.g. tuition waiver, scholarships, etc.) your institution provides to partner university students or to partner universities. c. In your perspective, how effective were these strategies (if applicable)? Please

use the same rating scale as above.

8.11 Other

Please specify if there are any other strategies your institution has employed to improve international student enrollment?