• Tier 2 Client Language Plugins
• Tier 3 Client Language Plugins
Note: For complete information on supported languages in CIC, their current availability, and scope of localization for each language, see the Interactive Intelligence Localization Product Information site page at https://my.inin.com/products/cic/Pages/Localization.aspx.
The tables below list the client language plugins and product code for each. The product code changes with each release so to get the product codes for your current release look at the “Additional Files\ProductCodes”
directory on the CIC 2015 R1 or later .iso image.
Tier 1 Client Language Plugins
The following table shows the client language plugin install names and product codes (GUID) for IC Language Plugins, using 2015 R1 as an example.
Client Language Plugin Name Product Code
Dutch Plugin for IC Business Manager Applications 2015 R1 {255C5161-140B-4326-8B21-A288DC96A39B}
French Plugin for IC Business Manager Applications 2015
R1 {50D122F0-9425-49F5-BD61-013F7C33A3FC}
German Plugin for IC Business Manager Applications 2015
R1 {3783F209-03CB-4A85-B969-6CFD41B2A531}
Japanese Plugin for IC Business Manager Applications 2015
R1 {6049D201-9E66-4FDE-8AC7-42AA9F319B28}
Polish Plugin for IC Business Manager Applications 2015 R1 {531C79BD-FFDD-4179-B076-7D8753D67C0C}
Portuguese (Brazil) Plugin for IC Business Manager
Applications 2015 R1 {21A4E4E7-6942-46AD-8996-5E119B6A5578}
Spanish Plugin for IC Business Manager Applications 2015
R1 {1387B6B6-227A-44EA-A64C-F18611829333}
German Plugin for IC Server Manager Applications 2015 R1 {C2DE3CE2-3FF0-4F6A-9DA8-36B3CD8AF9CF}
Japanese Plugin for IC Server Manager Applications 2015
R1 {EAC9780F-345A-4C04-81D7-73408130EA6E}
Polish Plugin for IC Server Manager Applications 2015 R1 {9606DC9E-8963-4E43-B0F1-D73F60B6A889}
Spanish Plugin for IC Server Manager Applications 2015 R1 {D3EF42E9-6BD0-473F-8A6E-FA75FDE87E53}
Client Language Plugin Name Product Code
French Plugin for IC User Applications 2015 R1 {64944B1D-33FA-4F0D-BDC6-A0C825A3C690}
German Plugin for IC User Applications 2015 R1 {948E58D5-DF30-48E7-9D9B-9BDC7599CA81}
Japanese Plugin for IC User Applications 2015 R1 {DF3794CF-36BE-404F-83DE-E04E271DDA26}
Polish Plugin for IC User Applications 2015 R1 {2586B027-A7AB-4359-9EDA-EB071484EEB0}
Portuguese Plugin for IC User Applications 2015 R1 {731C0BF4-2171-4AFB-BA05-0C81EDEC9B2E}
Spanish Plugin for IC User Applications 2015 R1 {6CC38BAD-BA31-4463-8FE5-34C5495EE433}
Dutch Plugin for IC Web Client 2015 R1 {4A179F2A-7DAC-4CF0-A477-409C0827DBD1}
French Plugin for IC Web Client 2015 R1 {F0AEB14B-F679-4CBC-9528-DDFD1B2AE5A0}
German Plugin for IC Web Client 2015 R1 {BBE40C91-77AE-4B21-B67B-6287C31B7688}
Japanese Plugin for IC Web Client 2015 R1 {350C6067-5A79-40B5-84DA-E2B5EA77A2C8}
Polish Plugin for IC Web Client 2015 R1 {98A77165-0337-41E8-BE05-A59D7099BD57}
Portuguese Plugin for IC Web Client 2015 R1 {89771C36-A952-4984-9BB1-DDD541FF6B6F}
Spanish Plugin for IC Web Client 2015 R1 {36C9FCC6-853D-47D4-A3B8-627D5830739B}
Tier 2 Client Language Plugins
The following table shows the client language plugin names and product codes (GUID) for IC Language Plugins, using 2015 R1 as an example.
Client Language Plugin Name Product Code
Chinese (Simplified) Plugin for IC Business Manager
Applications 2015 R1 {96EBB0F1-459F-4225-9798-1CCA04C55212}
Chinese (Traditional) Plugin for IC Business Manager
Applications 2015 R1 {21213486-0182-43D4-8F49-FF795E711CD4}
Italian Plugin for IC Business Manager Applications 2015
R1 {A8660D65-D47A-4A62-A905-38CB1E47CED9}
Korean Plugin for IC Business Manager Applications 2015
R1 {890ED435-F76D-490F-AA41-032EE79A0998}
Norwegian Plugin for IC Business Manager Applications
2015 R1 {60004BB3-A67A-490F-A9D1-D4A1638176B9}
Swedish Plugin for IC Business Manager Applications 2015
R1 {57AE2199-0BB4-4A44-8928-60A5ECD533D1}
Turkish Plugin for IC Business Manager Applications 2015
R1 {71FFF47D-A157-48EF-B422-B9F93C174397}
Chinese (Simplified) Plugin for IC Server Manager
Applications 2015 R1 {71932600-4CC0-4229-8EFB-D5FD9A9843C3}
Chinese (Traditional) Plugin for IC Server Manager
Applications 2015 R1 {42F71622-2725-4B2C-B34C-A3812AA2D456}
Arabic Plugin for IC User Applications 2015 R1 {B049CC50-79E4-43B3-8D61-329FF1576CF8}
Chinese (Simplified) Plugin for IC User Applications 2015
R1 {122025E5-5AF5-46B3-99B7-1415BEAAC448}
Chinese (Traditional) Plugin for IC User Applications 2015
R1 {50ABFF53-923F-4362-B172-F8CA7AF53A42}
Client Language Plugin Name Product Code
Korean Plugin for IC User Applications 2015 R1 {7021DE21-3E84-4B39-B7F6-F549B89009DC}
Norwegian Plugin for IC User Applications 2015 R1 {CC338FC2-155F-47F5-A9D2-ABA2DBB5FB60}
Russian Plugin for IC User Applications 2015 R1 {9B6EADD6-5C5B-4EAC-8108-5CF0F8B8B21E}
Serbian Plugin for IC User Applications 2015 R1 {74D15F40-D65D-47D1-B5F4-891BD8D69F21}
Swedish Plugin for IC User Applications 2015 R1 {B734EFFF-55D6-4D53-B689-94E25A9AF616}
Turkish Plugin for IC User Applications 2015 R1 {E25EAD25-0A65-4D88-AAFF-38065C390BBA}
Chinese (Simplified) Plugin for IC Web Client 2015 R1 {CC3B70F7-6291-483B-9A61-77A7891B9D27}
Chinese (Traditional) Plugin for IC Web Client 2015 R1 {B35ECE13-BB61-40E2-BD0B-32153566E6E5}
Italian Plugin for IC Web Client 2015 R1 {E6500E70-30B8-4EC7-B1FA-2173BF3420D6}
Korean Plugin for IC Web Client 2015 R1 {2D7C2283-542D-40A1-9568-7A1BEE43387B}
Norwegian Plugin for IC Web Client 2015 R1 {20AC9549-A8C5-4D9B-AB04-D8EB090A4D28}
Russian Plugin for IC Web Client 2015 R1 {5BD876DC-D937-45A1-A270-9ED46FB6CA9E}
Serbian Plugin for IC Web Client 2015 R1 {F3E8A8D7-6900-4E2C-9C2B-AA60B964B10B}
Swedish Plugin for IC Web Client 2015 R1 {3CB91215-3CA4-46E0-81AD-5CE764DE6B82}
Turkish Plugin for IC Web Client 2015 R1 {B2194965-BFAC-43DB-9F72-C9E2EA9D058E}
Tier 3 Client Language Plugins
The following table shows the client language plugin names and product codes (GUID) for IC Language Plugins, using 2015 R1 as an example.
Client Language Plugin Name Product Code
Danish Plugin for IC User Applications 2015 R1 {24ED155F-C38C-4AAB-8088-EAB79F1BA4F4}
Danish Plugin for IC Web Client 2015 R1 {16FE2073-D480-41AA-9055-B13B48608F8B}
Microsoft Outlook Interaction Desktop Plugin for IC User Applications
The Microsoft Outlook Interaction Desktop Add in is a plugin for IC User Applications, using 2015 R1 as an example.
Client Plugin Name Product Code
Outlook Plugin for IC User Applications 2015 R1 {65311782-C643-484E-9132-30621EC4D9C9}
Interaction Dialer Client Plugins
This section provides the Interaction Dialer client language p Important: Starting with CIC 2015 R3, Interaction Desktop replaced Interaction .NET Client as the primary CIC client application. Starting with CIC 2015 R4, Interaction Client .NET Edition was removed.
When Feature_ICNE is deployed via group policy for CIC 2015 R4 or later, only InteractionDesktop.exe is installed/updated. InteractionClient.exe is removed.
lugin names and product codes (GUID) using 2015 R1 as an example.
Client Plugin Name Product Code
Dialer Plug-ins for IC Business Manager Applications 2015
R1 {448CA6C2-7905-4576-9F0E-6BF07D7FCECF}
Dialer Plug-ins for IC Server Manager Applications 2015 R1 {48520871-4A68-4CD9-9805-55BA32658BE1}
Dialer Plug-ins for IC Session Manager Server 2015 R1 {85207617-D011-4942-858C-15F034497D24}
Interaction Dialer Client Language Plugins
This section provides the Interaction Dialer client language plugin names and product codes (GUID), using 2015 R1 as an example.
Note: For complete information on supported languages in Interaction Dialer, their current availability, and scope of localization for each language, see the Interactive Intelligence Localization Product Information site page at https://my.inin.com/products/dialer-scripter/Pages/Localization.aspx.
Tier 1 Client Language Plugins
The following table shows the Interaction Dialer Client language plugin install names and product codes (GUID) for Interaction Dialer Language Packs, using 2015 R1 as an example.
Client Language Plugin Name Product Code
German Plugin for Interaction Scripter.NET 2015 R1 {73CF7808-A126-4569-BD87-95C923A89738}
Spanish Plugin for Interaction Scripter.NET 2015 R1 {143FC7B6-3263-4C88-BCCC-5666E226ACA7}
French Plugin for Interaction Scripter.NET 2015 R1 {B6B738F3-EE07-4E80-A6B2-020CBA326C0C}
Japanese Plugin for Interaction Scripter.NET 2015 R1 {02FF526C-5DF2-40D3-943A-DBB12B12935F}
Dutch Plugin for Interaction Scripter.NET 2015 R1 {C98540C3-033C-45BF-A052-9CB8DBCE9C64}
Polish Plugin for Interaction Scripter.NET 2015 R1 {FDDD02D7-6F53-40E7-A888-8308429E68E4}
Portuguese (Brazil) Plugin for Interaction Scripter.NET 2015 R1 {F22E8DA4-BCEE-4CA7-99A0-96CCAB7C3140}
Chinese (Simplified) Plugin for Interaction Scripter.NET 2015 R1 {DF69EAAC-4D02-4AE8-89A0-E9C511FE0CC8}
Appendix A: Base Installation Package Deployment
Interactive Intelligence currently recommends deployment of IC workstation applications using a script.
However, for reference purposes, the formerly recommended base installation package method of group policy deployment of IC client workstation applications is provided in this appendix. This method can still be used, but is not recommended.
In this appendix:
• Create and deploy the base installation package
• Customize the base installation package
Create and deploy the base installation package
This section describes how to create and deploy a base installation package with the default feature components and default directory location to specified workstations for the IC User Applications installation program (.msi) file. The procedure is equally applicable to the other client workstation installs.
Note: If you plan to customize the base installation package, take special notice of step 10, as you will make a selection needed for the customization.
1. On the domain controller, open Active Directory Users and Computers.
2. Define a new organization unit (OU) under the Domain. In this example, the ICUserAppsUsers OU was created.
Newly created ICUserAppsUsers OU
3. In the new OU, add the workstations that you wish to receive the software installation, in this case, the IC User Applications installation.
ICUserAppsUsers OU containing workstations
4. Right-click on the ICUserAppsUsers OU, and select Properties.
ICUserAppsUsers Properties
5. Select the Group Policy tab.
6. Select New to create a Group Policy Object and give it an appropriate name, for example, ICUserAppsInstallation.
Select New to create a Group Policy Object and give it an appropriate name
7. Highlight the ICUserAppsInstallation Group Policy Object and select Edit to open the Group Policy Editor.
Group Policy Editor
8. Select Computer Configuration…Software Settings…Software installation.
Group Policy Editor: Software installation
9. Right-click Software installation and select Properties.
10. Browse to the network share containing the installation program. In this case, the ICUserApps.msi file is located in the ICUserApps share on the domain controller. Be sure to use the UNC path.
Browse to the installation program directory on the network share
Under New packages, select Assign.
Note: If you plan to customize the base installation package, select Advanced instead of Assign. This
Click Apply to return to the Group Policy Editor.
11. Right-click in the empty pane on the right and select New…Package...
Right-click Software installation and select New..Package…
12. Select the installation program (ICUserApps.msi ) from the network share (ICUserApps) and click Open.
Select the installation program in the network share
13. The Group Policy Editor shows the installation package (Interaction Center User Applications) that you created for the ICUserAppsUsers OU.
Note: If you plan to customize the base installation package, do so now before you deploy the installation package. Follow the instructions in “Customize the base installation package” and return to this step when you are finished.
Interaction Center User Applications installation package
Right-click on the Interaction Center User Applications package, and select Properties.
14. Select the Deployment tab.
15. Under Deployment options, click Install this application at logon.
Select Install this application at logon
Click Apply to return to the Group Policy Editor, and exit the Group Policy Editor.
16. The next time that users in the ICUserApps OU log on to their workstations, the Interaction Center User Applications installation package launches.
Notification of Interaction Center User Applications silent installation
After the installation is completed, the user’s desktop appears.
17. You can choose to apply CIC releases and patches using Interactive Update or by manual download. See the Interactive Intelligence Product information site at https://my.inin.com/products/cic/Pages/Releases-and-Patches.aspx. You may also wish to refer to the Interactive Update technical reference in the CIC Documentation Library.
Customize the base installation package
If you want to specify different feature components and/or default directory, you can customize the base installation package by creating and applying a “transform” file (.mst). A transform is a collection of changes applied to an installation. By applying a transform to a base installation package, the installer can add or replace data in the installation database. The transform will be applied at the same time that you deploy the installation package.
Note: Please refer to Appendix A: “Client Workstation Application Feature Names and Properties” for detailed feature name and property tables for customizing the base installation package for 3.0 client workstation application installs.
In this section:
• Install the Orca database editor
• Create a transform
• Verify the changes that the transform will make
• Apply the transform to the base installation package
Install the Orca database editor
Use the Orca database editor to create the transform file. The Orca database editor is a table-editing tool available in the Windows Installer SDK that can be used to edit .msi files.
The Orca database editor is available from Microsoft as part of the Windows Server 2003 R2 Platform SDK (available at http://www.microsoft.com/downloads/details.aspx?FamilyID=0baf2b35-c656-4969-ace8-e4c0c0716adb&DisplayLang=en). Once the Windows Server 2003 R2 Platform SDK is installed, the Orca database editor installation program (orca.msi) is available in C:\Program Files\Microsoft Platform SDK for Windows Server 2003 R2\Bin.
The Orca database editor installation program is also available as a free, individual download from various other Web sites.
We recommend that you install the Orca database editor on the domain controller, for security purposes.
However, it can be installed on any machine on the network. If you use another machine, you may wish to copy the .msi you intend to edit, for example, the ICUserApps.msi, to this machine also.
For an overview of how to use Orca, see http://support.microsoft.com/kb/255905.
Create a transform
This section presents a sample procedure for creating a transform that will be used change various selections in the IC User Applications installation.
• The default Notifier (IC Server) name will be specified.
• The default directory location will be changed from "C:\Program Files\Interactive Intelligence" to
• The default Interaction Fax feature will be deselected.
• The Interaction Screen Recorder Capture Client feature will be selected.
• The Outlook Dialing feature will be selected.
To create the transform
1. On the machine where Orca is installed, open Windows Explorer, locate the ICUserApps.msi file, right-click, and select Edit with Orca to open the Orca database editor.
Select to edit ICUserApps.msi with Orca
2. Select New Transform from the Transform menu.
3. In the Tables column, click on the Property table, right-click in the right-side window and select Add Row.
Select Add Row in the Property table
4. Click on Property in the Add Row dialog, and type the name of the first property to change: the default Notifier (IC Server). The property that contains the Notifier (IC Server) name is ICSERVERNAME. Type ICSERVERNAME in the Property field.
Type the Property name (ICSERVERNAME) in the Add Row dialog
5. Click on Value in the Add Row dialog, and type the name of the IC Server in the Value field. In this example, MyICServer is used.
Type the Value name (MyICServer) in the Add Row dialog
6. Click OK to close the Add Row dialog, and right-click in the right-side window again and select Add Row.
7. Enter the Property name and Value name for the second property to change: the default directory location.
• The property that contains the default directory is named INTERACTIVEINTELLIGENCE. Click Property, and type INTERACTIVEINTELLIGENCE in the Property field.
• Click Value and type the new directory location, for example, D:\icuserapps.
Enter the Property name and Value name for the default directory location
means a feature is disabled; a value of 1 means the feature is installed and a value of 100 means a feature is not installed.
Note that by default, Interaction Fax is selected for install because its install Level value is 1.
Interaction Screen Recorder Capture Client and Outlook Dialing are not selected for install because their install Level value is 100.
Features listed in the Feature table
9. Make the desired Feature changes:
• De-select Feature_InteractionFax so that the Level value is 100.
• Select Feature_ScreenRecorderCaptureClient so that the Level value is 1.
• Select Feature_OutlookDialing so that Level the value is 1.
Note that changes made to the selections are surrounded by green boxes.
10. When all desired changes are made, select Generate Transform… from the Transform menu.
Select Generate Transform… from the Transform menu
11. Orca will generate the transform and prompt for the transform filename (.mst) and location where it will be saved. In this example, the transform filename is MyTransform.mst and it is saved in the
\ICUserAppsInstall directory on the local machine.
Select Close Transform from the Transform menu
Verify the changes that the transform will make
This section describes how to apply the transform from within Orca to verify the changes contained within the transform.
To verify the changes contained within the transform 1. Select Apply Transform from the Transform menu.
Select Apply Transform from the Transform menu
Select the transform to open
3. Note that changed table names - Feature and Property - in the Tables column are tagged with a green bar.
Tables column shows a green bar next the tables that were changed
4. Click Feature in the Tables column and verify that the changes you made are present in the Feature table, indicated by green boxes.
Features table shows green boxes around Feature values that were changed
5. Click Property in the Tables column and verify that the changes you made are present, indicated in the Property table, indicated by green boxes.
Properties table shows green boxes around Property names and Values that were changed
6. Close the transform and exit Orca.
Apply the transform to the base installation package
Copy the transform to the network share where the base ICUserApps.msi is located.
1. From the domain controller, use Active Directory Users and Computers to select and open the base installation package you created in the “Create and deploy a base installation package” section. In this example, it is Interaction Center User Applications installation package.
2. Right-click the Interaction Center User Applications installation package and select Properties.
Interaction Center User Applications installation package Properties
3. Select the Modifications tab.
Note: If the Add button is disabled in the Modifications tab, it is because you did not select Advanced on the Software Installation Properties dialog when the base installation package was created, as
described in step 10 of “Create and deploy a base installation package”. You will need to recreate the base installation package in order to continue.
5. Browse to the transform you created and click the Open button.
Browse to the transform and select Open
6. The transform is added to the installation package and is displayed in the Modifications tab.
Transform displayed in the Modifications tab
7. Select the Deployment tab. Return to step 14 in “Create and deploy the base installation package” to
Change Log
The following changes have been made to this document since it was first distributed.
Change Date
Updated the document for Client Language Plugins for IC Language Packs, available in IC 4.0
SU 1. 3-28-12
Revised the “Client Workstation Application Installs: Feature Names and Properties Tables” and created new section “Client Plugin Installs: Product Codes” to include the following new information:
- Windows 8 support for client workstation applications, available in IC 4.0 SU 3 or later.
- Interaction SIP Bridge plugin for IC User Applications, available in IC 4.0 SU 2.
- Microsoft Outlook Interaction Client Addin plugin for IC User Applications, available in IC 4.0 SU 3.
- Interaction Dialer client workstation installs and Client Plugins, available in Interaction Dialer 4.0 GA.
- Interaction Dialer Client Language Plugins, available in Interaction Dialer 4.0 SU 1.
11-27-12
Added these new sections for IC 3.0 to IC 4.0 client workstation application migrations:
- “Upgrade IC 3.0 client workstation applications to IC 4.0” in “Other uses for a group policy running a script” in “Create the Group Policy”.
- “Sample Upgrade script for IC client workstation applications” in “Sample Scripts”.
11-27-12
Updated documentation to reflect changes required in the transition from version 4.0 SU# to CIC 2015 R1, such as updates to product version numbers, system requirements, installation procedures, references to Interactive Intelligence Product Information site URLs, and copyright and trademark information.
10-22-14
In “Client Workstation Application Installs: Feature Names and Properties Tables,” updated the IC User Applications (32-bit) and IC User Applications (64-bit) sections for transition from Interaction Client .NET Edition to Interaction Desktop in CIC 2015 R3 or later.
3-31-15
Made the following updates for removal of Interaction Client. NET Edition in CIC 2016 R1:
-“Client Workstation Application Installs: Feature Names and Properties Tables,” updated the IC User Applications (32-bit) and IC User Applications (64-bit) sections.
- “Client Plugin Installs: Product Codes,” update for Microsoft Outlook Interaction Desktop Plugin for IC User Application title.
9-9-15
Updated document to reflect rebranding in CIC 2016 R1. 9-9-15