Introduction
Since VoIP systems use LAN and WAN networks they have many settings in common with traditional application servers. For example, VoIP systems need to have IP addresses and the requisite settings, such as subnet, default gateway, and whether to use DHCP. They also have many unique settings such as sound prompts and music on hold (MOH) files. The System Configuration page is home to the controls on most of these settings.
Network Tab
Configure the CCS network settings here. Click System Configuration > Network to access these settings:
WAN Interface
Click Enabled to enable the WAN interface port
Supply the IP Address, Subnet Mask, and Gateway address Click Apply Network Settings (bottom of screen) to apply changes LAN Interface
Supply the IP Address, Subnet Mask, and Gateway address To add additional subnets that can control SIP phones (optional):
Click Add Subnet
Supply the IP Address, and Subnet Mask for the target subnet Click Remove Subnet if you need to remove a subnet
Click Apply Network Settings (bottom of screen) to apply changes NAT Routing
If your CCS is behind a NAT router and you wish it to communicate via the Internet then enable NAT routing:
Click Enabled to enable NAT routing Click Auto-Detect
If your NAT device supports auto-detection then the IP address will fill in automatically If auto-detect fails then manually input the external IP address
Click Apply Network Settings (bottom of screen) to apply changes DNS Settings
Enter the primary DNS IP address
Click Apply Network Settings (bottom of screen) to apply changes Proxy Settings
If you have a proxy server then change the settings here Enter the proxy server Server Address or IP Address Enter the Port
Enter the Username Enter the Password
Click Apply Network Settings (bottom of screen) to apply changes SMTP Mail Settings
SMTP settings are required in order to enable sending voice mail messages to a user's email account
Enter the SMTP server Server Address or IP Address Enter optional "From" host
Enter optional sender address Enter the Port (usually port 25) Enter the target Email Address
Click Apply Network Settings (bottom of screen) to apply changes
Settings Tab
Several important settings can be changed here. Click System Configuration > Network to access these settings:
SYSTEM TIME ZONE
One of the first things that you will do when you install your CCS is to set the system's Time Zone.
Click the drop-down and select your desired time zone Click Change to apply the new time zone
IMPORTANT: The system will restart when you change the time zone so be sure to set the time zone when you first install or at an otherwise appropriate time so as not to lose phone calls.
SET LOCAL AREA CODE
Set the default area code to be used when users dial a seven-digit phone number. RING TIME BEFORE VOICE MAIL
Set the number of seconds to ring a telephone before sending the call to the user's voice mail box.
AUTOMATIC PROVISIONING
This feature allows the CCS to automatically provision any phones that it detects on the local area network. If you are installing the CCS on the same subnet as an existing VoIP system then it recommended not to have this turned on. Phones connected to the other server, when rebooted, will be provisioned to the CCS.
Click Turn Auto-provisioning on to turn it on Click Turn Auto-provisioning off to turn it off ADMINISTRATIVE PASSWORD
For security reasons please change your administrative password. Enter the new Password in both fields
Click Change Password Active Directory Tab
<<TODO>>
Music on Hold Tab
Music and sound files can be played to callers who are on hold or waiting in queues. Music files are organized into groups of files called sound schemes. Click System Configuration > Music on Hold to make changes to your music on hold files.
SOUND SCHEMES
Click the sound scheme drop-down box to select a scheme to edit All files in the selected scheme will be listed in the box
Click the green + icon to add a new scheme Click the gray X icon to remove a scheme SOUND AND MUSIC FILES
Upload sound files from your local computer to the CCS: Click Add Music File
Click Browse and select a file to upload To delete a file from a scheme:
Sound Prompts Tab
Sound prompts are similar to music on hold files except they are used in automated attendants instead of played to callers on hold. Sound prompt files are organized into groups of files called sound categories. Click System Configuration > Sound Prompts to make changes to your sound prompt files.
SOUND CATEGORIES
Click the sound category drop-down box to select a category to edit All files in the selected category will be listed in the box
Click the green + icon to add a new category Click the gray X icon to remove a category SOUND PROMPT FILES
Upload sound files from your local computer to the CCS: Click Add Sound File
Click Browse and select a file to upload To delete a file from a category:
Click the gray X button next to the file name To move a file to a different category:
Click Change Category link next to file name Select new category from the drop-down Click Change
To record a sound file:
Click Record A Sound File Enter a file name
Select a category from the drop-down
Enter the extension where the system can call you Click Call Me and wait for the system to ring your phone Answer phone and follow prompts to record your sound file
When the recording is complete the sound file will appear in the list of sound files Extensions Tab
Extensions are an important part of the CCS configuration. Click System Configuration > Extensions to access the extensions configuration tab.
VALID EXTENSION BLOCKS
Listed here are all the extension blocks that have been defined on the system. To delete a block:
Click the gray X icon next to the range
NOTE: Use caution! Removing an extension range will delete all extensions within that range, including users, conferences, queues, and automated attendants.
CREATE NEW EXTENSION BLOCKS To add a new block
Enter a starting extension number Enter an ending extension number
If the range is valid then a green check mark will appear; click Add Range
If there is a problem then the display will show "Improper Range" or "Invalid Extension" Improper Range usually means that the ending extension number is not larger than the starting extension number
Invalid Extension usually means that the entered range overlaps an already existing range
Updates Tab
The updates page displays information about your system. Click System Configuration > Updates to view the updates page.
The following information is displayed:
System Information - Model and serial number
Premium Support - Support agreement level and expiration Instant Replacement - Instant replacement expiration
Current Installed Version - The software version currently installed and running. Latest General Release - The most recent generally available (GA) software revision
Latest Early Release - The most recent pre-release software revision. Early releases contain
updates and new features that are ready to be tested
Start Download - If a new download is available you can click this button to begin the
download and install the latest software.
NOTE: You can download a new firmware revision and install at a later time. Installing a new firmware will bring the CCS offline for several minutes, so be sure to schedule the update at a point where a few minutes of system down time won't affect your business. Utilities Tab
The utilities page contains a number of system utilities that you may find useful. Click System Configuration > Utilities to access the system utilities.
SUPPORT TUNNEL
The support tunnel is a feature that allows the customer to open a very secure connection to Barracuda Networks Technical Support Center.
SYSTEM SHUTDOWN/RESTART
The system has three different levels of shutdown and restart. To completely power down the system:
Click System Shutdown
All calls will disconnect and the system will power down To restart the system:
Click System Restart
All calls will disconnect and the system will restart
The telephony engine itself can be restarted without restarting the entire system. To restart the telephony engine:
Click Restart Telephony Engine
All calls will disconnect and the system will restart
CISCO FIRMWARE UPLOAD
The CCS supports Cisco 7940 and 7960 models but only with a very specific firmware revision. The firmware software is not provided by CudaTel; it must be downloaded from Cisco. The download link is on the utilities page. (NOTE: usually it is necessary to supply a username and password when downloading from Cisco's Web site.)
To enable Cisco provisioning:
Download the Cisco firmware and save it on your compute Click Browse and select the downloaded file
Click Upload
Follow the on-screen prompts
Once the firmware has been installed your CCS will be able to automatically provision Cisco model 7940 and 7960 telephone sets.