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Customer Tariffs, Programs And Services

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An essential part of SCE’s AMI program implementation is to establish tariffs and

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programs to enable customers to benefit from full advanced meter deployment. SCE’s business

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case places a high priority on providing the means for customers to limit their electrical

consumption during high-cost, on-peak periods and to take full advantage of lower off-peak

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pricing and direct load control incentives. This results not only in reduced customer energy

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costs, but also accounts for a major element of SCE’s long-term cost reductions associated with

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energy and capacity cost savings.

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The Use Case process conducted in Phase I identifies the potential for new pre-payment

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programs to be enabled as a result of the AMI capabilities of accessing on-demand meter reads

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and remotely connecting and disconnecting electric services. The potential for implementing

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prepayment programs will be explored further in Phase II, including the functional and

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regulatory requirements prerequisite to providing prepayment services.

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Phase II costs related to the Customer Tariffs, Programs and Services function are

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estimated to be $1.2 million, as shown in Table IV-6.

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Table IV-6

Customer Tariffs, Programs and Services Costs (Thousands of 2007 Nominal Dollars)

Cost Category Phase II Cost (Thousands of 2007

Nominal Dollars)

Load Control, Tariffs & Pre-payment 900

External Communication & Market Research

300

Total Customer Tariffs, Programs and Services Cost

1,200

1. Customer Tariffs, Programs And Services Objectives

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The objectives of the Customer Tariffs, Programs and Services function are to

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develop the appropriate tariffs and programs needed to meet SCE’s AMI demand response

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program objectives and to validate that these programs are properly deployed to enable

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customers to benefit from full deployment of AMI technology.

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2. Customer Tariffs, Programs And Services Assumptions

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Cost assumptions for the Customer Program Functions are broken-down into the

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following five functional areas: (1) Load Control Programs; (2) Tariffs; (3) Prepayment

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Programs; (4) External Communications; and (5) Market Research. A sixth area covered by this

function is the use of the AMI system to remotely collect and manage gas and water meter reads

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for other utilities in SCE’s service territory. Since this is an on-going activity, no incremental

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Phase II costs have been included for this function. The work concerning these Customer

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Program Functions is described as follows:

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a) Load Control Programs

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The preliminary business case for AMI relies on load control programs for

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significant peak load reductions and power procurement benefits. An essential part of the

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approach to load control is a Programmable Communicating Thermostat compatible with the

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anticipated Title 24 building code standard under development by the California Energy

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Commission (CEC) for implementation in 2009. SCE will continue to work with the CEC and

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other utilities on developing the PCT technology that is compatible with Title 24 and AMI. SCE

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envisions leveraging the Title 24 PCT’s installed by customers as well as providing customers

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PCTs (Title 24 compliant) to existing customers in lieu of air conditioning compressor switches.

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SCE will work with thermostat vendors and other parties to accelerate the design and testing of

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affordable PCTs. SCE will also examine potential tariff designs and system requirements to

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enable pay-for-performance (such as by reduction event) rather than seasonal incentive

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payments.

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b) Tariffs

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The preliminary business case relies on TOU and CPP rates to provide

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significant peak load reductions. SCE proposes an AB 1X compatible default TOU rate and an

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optional CPP-F rate for all residential customers, and a default TOU rate for C&I customers

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below 100kW. SCE also proposes a mandatory TOU for customers above 100kW with an opt-

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out option to CPP-F. In preparation for the final business case, SCE will examine other rate

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structures, including a three-part TOU rate, CPP-Variable, a CPP rate with enabling technology,

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a Peak Time Rebate and other rate structures. Part of this analysis will include rate and market

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research building on the Statewide Pricing Pilot experience to determine customer preferences

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and adoption.

c) Prepayment Programs 1

SCE’s AMI meter incorporates an integrated service connect/disconnect

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switch for all residential customers. The device enables savings in field services related to the

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over 1 million customer moves annually, and credit collections. The device, when combined

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with on-demand meter reading capability, also enables the availability of prepayment programs.

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Other utilities, such as Salt River Project, have pilot and small program experience with

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prepayment programs for customers on credit deposit as well as those on fixed income. SCE has

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conducted research in Phase I and will continue this work in Phase II to further develop and

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refine the approach for AMI deployment. SCE will also analyze the IT and system requirements

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for enabling various approaches to offering and executing prepayment programs.

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d) External Communications and Customer Information

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This is one of the six AMI functional criterion specified by the

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Commission7 because it is an important enabler of demand response. Access to electricity usage

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and cost information on a daily basis empowers customers to understand their costs by time of

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day and by usage behaviors. It is generally accepted that customer information improves

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response to demand response tariffs and programs and encourages energy conservation. AMI

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tariffs and programs will be an important component of SCE’s customer web portal, where

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customers will have access to information and have the ability to execute a wide range of

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inquiries and transactions. In Phase II, SCE will work to develop the information content and

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presentation to support the tariffs and programs proposed in the final business case for AMI.

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e) Market Research

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SCE anticipates conducting various market research activities including

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surveys, literature research and user group participation that relates to the Customer tariffs and

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programs. There are many rapidly changing issues relating to AMI among California utilities as

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well as most major utilities across the globe. The uses and applications of AMI systems for

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7 The six functional criterion specified by the Commission in R.02-06-001 are addressed in Section III.E of

increased customer value from new programs and services continues to grow based on

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worldwide development. As such, SCE will continue to be an active participant, contributor and

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major stakeholder in several AMI groups throughout Phase II to ensure we maximize the

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infrastructure’s potential.

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f) Gas and Water Utility Use of the AMI system

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SCE has contacted gas and water utilities about AMI system requirements

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to enable use of the AMI system to remotely collect and manage gas and water meter reads. Gas

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and water utilities in SCE’s territory participated in discussions and contributed to the

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development of this Use Case in Phase I. During Phase II SCE will continue to work with

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interested gas and water utilities to keep them informed of its progress, including the meter and

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communication vendor RFPs and selections. SCE will also work these utilities to identify and

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develop potential business approaches to provide a win-win for gas and water utility use of the

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AMI network.

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