8.6
360-degree 360-degree feedbackfeedback
Traditionally feedback tends to follow
Traditionally feedback tends to follow a top-down approach, that is, a top-down approach, that is, feedback comesfeedback comes from a manager to
from a manager to a subordinate. The a subordinate. The process of 360-degree feedback involvesprocess of 360-degree feedback involves collecting feedback about a person or a topic
collecting feedback about a person or a topic from a range of persons within a from a range of persons within a workwork environment including:
environment including:
•
• the the feedback feedback recipient, recipient, if if applicableapplicable
•
• subordinates, subordinates, direct direct reports reports or teaor team mm membersembers
•
• peers peers or or colleaguecolleaguess
•
• supervisors, supervisors, line line manager manager or or team team leaderleader
•
• other other managers managers including including executive executive managersmanagers
•
• external external parties parties such such as as customers customers or sor suppliers.uppliers.
The practice of
The practice of 360-degree feedback helps employees understand the impact of360-degree feedback helps employees understand the impact of their behaviour on others and on
their behaviour on others and on the business and encourages a culture ofthe business and encourages a culture of open communication.
open communication.
Further resources: Feedback techniques
Further resources: Feedback techniques
•
• Dhavale, Dhavale, G G 2013,2013, Performance feedback examples Performance feedback examples, Buzzle.com, 19 June,, Buzzle.com, 19 June,
viewed 13 March 2017,
viewed 13 March 2017, <<http://www.buzzle.chttp://www.buzzle.com/articlesom/articles/performanc/performance-e-
feedback-examples.html
feedback-examples.html>.>.
•
• 360 feedback — What is a 360 degree feedback survey and how does 360 feedback — What is a 360 degree feedback survey and how does itit
work?
work? 2008, online video, STAR 360 feedback, 15 July, 2008, online video, STAR 360 feedback, 15 July, viewed 13 March 2017,
viewed 13 March 2017, <
<https://www.youtube.com/watch?v=OXJkP13xACghttps://www.youtube.com/watch?v=OXJkP13xACg>.>.
•
• Halford, S Halford, S n.d.,n.d., Five steps for giving productive feedback Five steps for giving productive feedback , Entrepreneur,, Entrepreneur,
viewed 13 March 2017, viewed 13 March 2017, <
<http://www.entreprehttp://www.entrepreneur.com/arneur.com/article/21943ticle/2194377>.>.
•
• A variety of links to A variety of links to Mind Tools Mind Tools articles on articles on giving and giving and receiving feedbreceiving feedback,ack,
viewed 13 March 2017, viewed 13 March 2017, <
<https://www.mindthttps://www.mindtools.comools.com/page8.html#/page8.html#feedbackfeedback>>..
8.7
8.7
Handling Handling difficult difficult or or sensitive sensitive situationssituations
Conflict can occur in the
Conflict can occur in the workplace, as a natural consequence of people interacting withworkplace, as a natural consequence of people interacting with each other. It may be necessary to:
each other. It may be necessary to:
•
• deal with deal with or mor mediate coediate conflict in nflict in the wothe workplacerkplace
•
• manage manage persons persons demonstratindemonstrating g problematproblematic ic behaviourbehaviour •
• have difficult have difficult conversationconversations or provide s or provide feedback feedback to people to people who are nwho are not performinot performingg
adequately — for more information, see ‘Being a part of a team’ in Part 2, section 6. adequately — for more information, see ‘Being a part of a team’ in Part 2, section 6. This section provides some guidance on how to
This section provides some guidance on how to handle difficult workplace situationshandle difficult workplace situations with tact.
Apply your knowledge 24: Being tactful
Apply your knowledge 24: Being tactful
Read the following Mind Tools article on
Read the following Mind Tools article on being tactful and then answer thebeing tactful and then answer the following questions:
following questions: Mind Tools n.d., ‘
Mind Tools n.d., ‘How to be Tactful How to be Tactful ’, Mind Tools, viewed 13 ’, Mind Tools, viewed 13 March 2017,March 2017, <
<https://www.mindthttps://www.mindtools.comools.com/pages/arti/pages/article/tactful.htmcle/tactful.htm>>.. 1.
1. According to thAccording to the article, whae article, what is tact and when is it is tact and when is it important?t important?
2.
2. What are the suWhat are the suggested strategggested strategies to comies to communicate with tacmunicate with tact?t?
3.
3. Think of times in Think of times in your professionayour professional or personal life l or personal life when you couwhen you could haveld have acted more tactfully. What do you think
acted more tactfully. What do you think was the reason? How can youwas the reason? How can you improve this in the future?
2
2 - -
1
1
9
9
Problem Problem solvingsolving
Problem solving is a key
Problem solving is a key skill in any skill in any professionaprofessional’s career. You may be l’s career. You may be required to solverequired to solve problems alone or you may find that
problems alone or you may find that you need to solve problems alongside members ofyou need to solve problems alongside members of your team.
your team.
Not all problems have a solution — sometimes there is nothing you can do to reach a Not all problems have a solution — sometimes there is nothing you can do to reach a successful outcome.
successful outcome.
There are as many approaches to problem solving as there
There are as many approaches to problem solving as there are problems.are problems. However, a basic approach to problem solving is discussed below.
However, a basic approach to problem solving is discussed below.