Features for General Incoming Traffic

Feature Setup Testing

Call signaling Set up call signaling (for sta- tion and groups):

Station view: Activated fea- tures, Call signaling, internal and external.

Change the ring cadences throughout the system: Tones and ring types

Set call signaling for an inter- nal call.

Set call signaling for an exter- nal call.

Call the station from an inter- nal station.

Call the station from an exter- nal station.

You should be able to hear distinctive rings.

Features for General Incoming Traffic

Call Waiting Tone/Call Waiting Enable system-wide call wait- ing when busy:

Intercept / Attendant, Call waiting on busy

Enable immediate call waiting when busy by port:

Trunks | Parameter/General Flags, Enable immediate call waiting when busy

Call waiting for internal calls:

If an internal station is busy, the calling party receives a busy signal. Five seconds lat- er, the busy party receives a display message indicating that a call is waiting, and the call waiting tone is activated. For the calling party, the busy signal changes to a ring tone. The busy party can answer the call using the "Accept call waiting" function.

Call waiting for CorNet:

Call waiting is activated imme- diately.

Immediate call waiting when busy for internal calls:

If an internal station is busy, the calling party receives a ring tone. The busy party is in- formed that a call is waiting by a display message and a call waiting tone. The busy party can answer the call using the "Accept call waiting" function.

Call Waiting Tone: (External

call)

If a busy internal station re- ceives a call from the public network, the busy station im- mediately receives a message indicating that a call is waiting. Any ISDN information (CLIP) is displayed on the screen if the calling party has enabled this feature.

Call Management (CM) Settings | Incoming calls -

Implementing Features

feature.fm

Features for General Incoming Traffic

Call Forwarding—No Answer (CFNA) With a Timeout Call Forwarding (CF)—Busy and No Answer

Call forwarding Call the station.

The call must be forwarded to the programmed destination in accordance with the pro- grammed period of time. Subscriber Groups

Group call

Group Call with Busy Signal- ing

Groups/Hunt groups Call the group’s station num- ber.

The stations in the group should ring.

Hunt Group Configure a hunt group:

Groups/Hunt groups Set CFNA time: Call forwarding

Call the hunt group number. The first station rings.

If the call is not answered or if the station is busy, the second station rings.

Uniform Call Distribution (UCD)

UCD groups Call the UCD group.

The logged-on agent who was idle the longest receives the call.

If all agents are busy or un- available, the call is placed in a defined queue.

Queues (UCD) UCD groups Call the UCD group.

If all agents are busy or un- available, the call is placed in a defined queue.

Call prioritization UCD parameters -

Work Time (Wrap up) UCD parameters Set up a call. Terminate the call.

Call the UCD group again. No calls are signaled to the UCD station for the configured work time.

Features for General Incoming Traffic

Recorded Announcement / (MOH) with UCD

Announcement Announcement devices con-

nected to SLA boards are called directly (announcement and music on hold only). Announcements via TIEL con- nections can be tested only if they have been registered as a wait queue for UCD or as an announcement for announce- ment before answering. If announcement devices are connected to SLA boards, the corresponding announcement or music on hold must be played.

If they are connected to a TIEL board, the announcement must be played when an ACD/ UCD group is called.

Overflow With UCD Call forwarding Do not answer a call to the UCD group.

After the call forwarding—no answer time has expired, the call is signaled at the overflow destination.

Automatic Incoming Call Con- nection (AICC) With UCD

UCD groups -

UCD Home Agent UCD groups Configure a UCD home agent.

Call the UCD group. The call is signaled at the home station.

Silent Monitoring Station view: Flags, Silent Monitoring and Override class of service on

Set up a call.

An internal station overrides another station.

Implementing Features

feature.fm

Features for General Incoming Traffic

Caller List/Station Number Storage

Class of service: Station view: Flags Caller list mode: System Flags

Call a station and hang up the phone.

If a Caller list key is pro- grammed, the LED must light up. Otherwise, retrieve the en- tries from the caller list via the menu or by entering a code (*82).

Call Pickup Within Call Pickup Groups

Configure pickup groups: Call Pickup

Program pickup key: Key programming

Call a station in a pickup group.

Use the pickup key or enter *57 to pick up the call from an- other station in this pickup group.

Call Pickup from an Answer- ing Machine

Configure port:

Station view: Activated fea- tures

Configure DSS key: Key programming

Call the answering machine. After the answering machine has answered the call, press the programmed DSS key to pick up the call from the an- swering machine.

Fax Waiting Message/An- swering Machine

Configure key: Key programming

Place a call to the appropriate extension.

The programmed key will light up when the call is answered. Deferring a Call Configure key:

Key programming

Call an internal station that has the keys programmed. Press an available trunk or call key on this telephone to set up an outgoing connection.

Features for General Outgoing Traffic