we provide professional training – locally and internationally – for the whole of the airport’s workforce and operate advanced leadership development programs.
Assessing and advancing leadership talent
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Human resources training and development
We define specific advancement tracks for all our employees, regardless of rank or role and, based on the BSCs, we agree targets and conduct perfor-mance appraisals with all our people – not just with management-level employees. We operate a per-formance-based remuneration system for first- and second-level managers that ensures compensation is set according to their specific capabilities and per-formance; we also have a parallel performance-based remuneration for those employees not in a leadership role, which was rolled out in 2007.
The Munich Airport Academy portfolio
The Munich Airport Academy’s task is to provide onward professional training for the whole of our employee population. The breadth of training offered by the Academy ranges from specialist in specific aviation-industry fields to general courses and programs to advance employees’ IT expertise, foreign language skills and personal development. In 2009, the Academy organized 3,258 seminars and workshops, delivering 3,026 days of training to 23,354 attendees.
Aviation training
Aviation training initiatives center on providing employees in our Aviation and Ground Handling divisions with the professional skills and qualifications they need to help us to maintain our high level of operating efficiency at the air-port. Our exceptional results in recent years in the annual surveys conducted by Skytrax are due in no small part to the quality of the training we provide in this area.
Security training
We have stepped up security training in response to new legislation on aviation security enacted in Germany in 2008. Under the new law, all employees with access to the airport’s secure areas are required to attend classroom and practical training on a five-year cycle. The object of this training is to heighten employees’ overall familiarity with security require-ments and procedures at our airport. Besides basic training for aviation security officers and security personnel, we also provide refresher courses aimed at further improving our high security standards. In 2009, around 7,000 employees completed online trainings, and a further 5,000 attended classroom seminars on security held by the Munich Airport Academy.
Computer-based training
For our workforce, keeping pace with markets and customers’ changing needs and expectations means constantly extending and fine-tuning their knowledge and skills. To help them stay ahead of the curve, we provide various onward training programs, complete with tailored, division-specific offerings, which we adapt and update every year. One important innovation in 2009 was a program of walk-in training introduced to help employees improve their office software skills. This takes a self-paced approach that combines computer-based training with one-on-one support from a walk-in mentor.
Munich Airport Academy:
Building skills in many areas
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Industrial safety is of central importance High standards of industrial health and safety are firmly anchored in our corporate culture. Our aim is to continue to ensure that our people are protected against physical injury and ill health and to reduce our direct and indirect costs at the same time.
Flughafen München GmbH pursues a rigorous course of industrial safety and goes to great lengths to guard against accidents and job-related illness. Besides the legally required quarterly meetings of our industrial health and safety committee and our cadre of safety officers, we hold additional, voluntary meetings each month with our IHS staff, the works council and the airport’s medical service to discuss current employee health topics. Where required, we also deliver statu-tory trainings on industrial health and safety to our various business units. In 2009, we registered a total of 191 reportable occupational and commuting acci-dents, resulting in 3,725 days of employee absence.
We have had no fatal work accidents since 2002.
Company health management
Since 2004, Flughafen München GmbH has had a corporate health management system in place, set up to sustain and promote sound health among our workforce. Its focuses include industrial health and safety, health-aware management, addiction and be-havioral counseling, and overall health maintenance.
Our health management system also helps to spot-light and bring out into the open current and often complex issues like addiction, bullying, depression and burnout. We work closely here with specialists on prevention to find solutions to problems like these based on end-to-end, holistic approaches.
Quality awards
In 2008, our health management system was hon-ored with a gold standard certificate for “comprehen-sive in-company health management” from the Ba-varian Ministry of the Environment, Public Health and Consumer Protection. This was followed by another
Industrial safety and health management
Industrial safety and health management
As an employer, we are duty-bound to ensure a healthy work environment and high standards of industrial safety. To keep our people fit and well, we operate an active health management system, complete with a variety of sports offerings, and conduct carefully targeted health maintenance programs. Our industry- leading efforts in this area have won us several awards.
Award-winning health management initiatives
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Industrial safety and health management
honor in December 2009: Markus Sackmann, sec-retary of state at Bavaria’s social welfare ministry, presented FMG president and CEO Michael Kerkloh with the TOP Health Management Award 2009.
The award was conferred by consultants TG Life Concept GmbH in association with Bavaria’s social welfare ministry and Techniker Krankenkasse, a health insurance carrier, in recognition of the quality and breadth of efforts by businesses to promote the health, performance potential and motivation of their employees. With this award, Flughafen München GmbH has won the official title of “Bavaria’s fittest company.”
Putting people first
In December 2008, the company and the works council launched a joint project titled People First.
Involving 150 employees from throughout FMG and scheduled to run for 18 months, the project sets out to identify the root causes behind an anomalous rise in sick leave rates in one part of the company and to define measures to address the problem.
We also hope that the project will help us develop
suitable analysis methods and key performance in-dicators that we can apply to the entire FMG Group, and thus further improve our occupational health management.
Through a systematic, structured and focused analysis of working conditions and work stations in line with new quality standards and KPIs, we hope to develop standardized basic processes that will enable us to introduce improvements in prob-lematic areas of occupation and reduce burdens on employees. By regularly reviewing these basic processes and their outcomes, we can refine and optimize them continuously and, thus, bring about lasting improvements in our employees’ wellbeing and satisfaction.
People First is one of the largest corporate health management programs in operation in Germany today.
Workforce and work environment
Eibsee, Garmisch-Partenkirchen, Germany Formed toward the end of the last ice age, the Eibsee lake is at an elevation of almost 1,000 meters. Its outstand-ing water quality has made it one of the final refuges for the European crayfish, otherwise almost extinct in Germany.