4. Parking Management Best Practices
4.2. Key Components
4.2.6. Goals and Objectives
Historically, the City of Burlington has approached parking from the same perspective as the majority of American cities. While much has been made of ground-‐breaking initiatives in municipal parking planning and management in cities like Boston, New York, Washington DC, Chicago, San Francisco, San
Diego, Portland (OR) and Seattle, the vast majority of municipalities in America still see parking as a necessary utility to support downtown commerce and development; something that needs to be provided at no or low cost to facilitate higher, better activities.
As is common in many municipalities, management of various parking tasks in Burlington has been assigned to different agencies within the municipal government according to the perceived similarity of tasks within those departments. Parking planning and the development of new parking assets has been placed under the Department of Planning & Zoning, as this task is seen as an extension of that department’s natural mission and powers. The Department of Public Works, the agency tasked with managing the majority of public assets and services (i.e. streets, sidewalks, water, sewer, waste management, etc.), has traditionally been assigned the management and maintenance of public parking assets, as this was perceived as another utility. The Police Department was tasked with parking enforcement and adjudication as an extension of their mission to the community. This distribution of tasks created some efficiency in execution, but also created a parking system where core functions were fractured and subject to conflicting missions.
Burlington is prepared to move away from the philosophy of parking as a base utility, including the
‘more is better’ perspective and its attendant policies. Following the cues of comparable communities like Boulder (CO), Ann Arbor (MI), and Boise (ID), Burlington is prepared to shift perspective and start treating parking as a mechanism for economic and community development, adopting a ‘smart use’
philosophy, which is a step away from the traditional ‘car is king’ mentality and a movement towards a mission where driving and parking is one in an array of transportation choices. To that end, Burlington has established the goals of improving the customer experience; creating a sustainable parking system;
and fostering a vibrant downtown.
The City of Boulder provides the clearest definition of goals and objectives for the parking and transportation system through the Access Management and Parking Strategy (AMPS) plan. The plan includes regular updates on initiatives in process and completed and upcoming public hearings. The Ann Arbor DDA also has a clear mission statement and provides an annual “State of Downtown Report”
which outlines the agency’s objectives and activities for the prior and coming years. In both cases, the goals and objectives outlined by each agency are defined and measurable.
The Charlottesville Parking Center stated goals are broad, with no defined initiatives associated with them or measurable objectives. Similarly, the DDOT does not state a clear mission or set of objectives, although there are a number of studies provided on their website which allude to both.
The LFCPA does provide a clear Mission and Vision Statement, as well as a listing of guiding principles applied in the development and execution of programs and services provided by the Authority, but no measurable objectives. Similarly, the CCDC provides a clear Mission Statement and well-‐defined goals, as well as an annual report of the agency’s activities.
4.3. Local Influences and Considerations
Of the peer cities identified, DESMAN believes that Boulder (CO), Ann Arbor (MI) and Boise (ID) best exemplify the kind of success in parking management that Burlington aspires to achieve. Of the
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three, only Boulder retains parking management services within City government. Ann Arbor has ceded the majority of parking management over to its Downtown Development Authority, a public agency created by State law. Boise practices a hybrid approach, wherein a public/private consortium (Capital City Development Corporation) provides off-‐street parking infrastructure, private companies provide day-‐to-‐day management of off-‐street assets under contract, the City provides on-‐street parking services including enforcement and residential permit programs, and the Downtown Association is the organizing agency that acts as a liaison between the other parties, the private sector and the general public. The common theme in all three instances is that the founding philosophy for each system is based upon and oriented toward community development2.
Of the three, we believe that the Ann Arbor DDA model may be the most advantageous to Burlington, although the Boise model may be the most politically achievable. Under the Ann Arbor model, the City would create an independent Authority to assume responsibility for the development, operations and management of all public parking assets (on-‐ and off-‐street), as well as serve as the central resource for all parking and transportation information and initiatives for downtown Burlington, and the liaison between the private sector, local transit agencies and transportation advocates, and the Police Department which would retain enforcement and collections duties3. Under the Ann Arbor model, the Authority would fund itself largely from the creation of a BID and/or TIF district initially.
We believe the Ann Arbor model would be more appealing to the private sector as it will create an
“arm’s length” relationship between the City and the agency managing parking and transportation services in downtown, but less appealing to the municipal government. Transfer of ownership of public parking assets will be both financially and politically difficult; the assets are distressed (~ $9M) and depending on the legal structure, the City could lose input regarding pricing, hours of operation and standard of care for the duration of the agreement with the Authority.
The Boise model is very similar to Ann Arbor in a number of ways, including that it uses TIF to fund new facilities and parking revenue to fund operations; its independent public parking agency was created by state legislation; it subcontracts day-‐to-‐day operations to a commercial parking operator; it advocates for alternative modes; it defers on-‐street parking programs to City agencies and promotes privately owned parking assets; and its parking agency is governed by a board appointed by the Mayor and confirmed by City Council.
One piece of the Ann Arbor model that could be improved upon in Burlington is the coordination of information-‐sharing regarding the parking and transportation network. There are four different business/neighborhood associations within the DDA which appear to have only a loose affiliation with the DDA. The basic needs of a visitor or commuter are met by these organizations, but there is limited cross promotion and no easily discernable central resource to go to for information on all aspects of the existing parking and transportation system. This is a marked contrast to Boulder Parking Services, which has created a centralized resource to link various agencies and services in a central location. The
2 Boulder Parking Services is a subdivision of the City’s Downtown & University Hill Management Division, the Ann Arbor Downtown Development Authority was created by the Michigan State legislature to promote redevelopment of Michigan downtowns afflicted by suburban flight in the 1970’s and the Boise Center City Development Corporation “focuses on the revitalization of Boise’s downtown and its neighborhoods through urban design and development initiatives.”
3 Permitting would also be retained under City Zoning & Planning.
network is also segmented in Ann Arbor, with on-‐ and off-‐street services being managed by different entities.
Parking and transportation services are also segmented in Boise, but the Downtown Boise Association, a 501c6 non-‐profit funded by BID assessments, acts as the information clearinghouse for the system. This information clearinghouse is lacking in Ann Arbor and would be an important component for Burlington to consider. The DBA is also the primary conduit for collaboration between the business community, private parking facility owners and operators, and the CCDC by inviting representatives for all these organizations to sit on their Board of Directors. The DBA provides a comprehensive listing of both public and private assets, transportation alternatives, special programs and aggressive promotion of Municipal Parking Services, the CCDC, private parking operators, and local transit and alternative transportation providers. To the end user, this provides the perception of a seamless system and a balanced presentation of transportation mode choices.
We do not believe the Boulder model is achievable; it is our understanding that the City lacks the finances to bring multiple functions (i.e. operations, management, enforcement, public relations, etc.) under one newly created agency. We would worry about budget impacts under this scenario, as well as where this agency would be housed under the City’s current structure.