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You can start a group chat through the menu in the Main window or through the

conferencing button in the contacts view. You can select the chat room you want to join or you can create a new chat room. More people can be added later in the chat.

Figure 20 Group Chat

To configure the room, enter a name and then press OK. Note that it is not mandatory to enter a subject for a group chat. The subject is shown to the invited contacts when they receive the group chat invitation.

Figure 21 Configure Chat Room

A group chat works the same way as a one-to-one chat. All messages from everybody are sent to everyone else. All contacts need to be online to be able to participate in a group chat. You cannot invite an offline contact or a contact that is not on a device that supports group chat. This does not affect the group chat in any way.

A group chat history is saved and is available to view later in the Messages tab of the Main window.

In the group chat, you can either choose to see the contacts as a list or as avatars. In the text field, the contacts’ names appear in different colors to easily distinguish between who is writing.

11 Message History

The second tab in the Main window displays your messaging history. Double-clicking a conversation on the list opens it in a new window.

You can filter messages by using the filter drop-down menu (found above the message list) to display only specific types of messages.

Figure 22 Messages

12 Call History

The client saves a call history for placed, received, and missed calls. The call history makes it easy for you to redial and call back when you have missed a call or you want to easily dial a contact who you have recently spoken with.

To communicate with a contact, click the context menu button for the session and choose Chat or Call from the menu. You can also double-click on a name on the list to call back directly (this calls back the same way you previously spoke, for example, if you were in a video call, double-clicking starts a new video call).

Figure 23 Call History

13 Message Waiting Indication

The Message Waiting Indication (MWI) service allows a user to receive a notification for a waiting voice mail or video mail. By clicking on the message icon in the upper right-hand corner of the Main window, the client calls the predefined mailbox number to allow the user to listen to the voice mail or view the video mail.

Missed calls are indicated by an icon in the Main window. Missed video and audio calls are indicated with a different icon. Note that the MWI icon is in the same place for indicating new voice mail.

14 Multi-Device

BroadTouch Business Communicator provides support for users with multiple devices, following the Extensible Messaging and Presence Protocol (XMPP) specifications. This is made up of several features:

Chat invitations sent to the user are received in the highest priority online client.

Before the session is accepted, the messages are sent to all devices and once answered, the chat messages go to the device that has sent a reply message.

Retrieving one’s own presence notifications can be done when another client updates user’s presence. The client updates its own status based on the information it receives from the server.

Accepting a sharing presence invitation in one client is also recognized by another client and both clients start receiving presence updates.

A new presence subscription made in one client is recognized in another. If the contact blocks the “invitation”, there are presence notifications from the server to all of the user’s clients indicating that the subscription was terminated and this

information is shown to the user. If the client receives two presence authorization requests from two or more devices of the same user, it only shows one request to the user.

Removing a contact from the contact list in one device is recognized in another client and the contact list is updated (that is, the contact is removed) in the other client as well.

If a user has many devices, each device can have a different status when shown to the user. However, watchers in the contact list always see the updates in priority order as follows:

This means, for example, if one client publishes a “Busy” status and another client publishes something else, watchers see the user as “Busy”.

15 Exit Client

You can sign out using the menu found at the top of the Main window.

When you sign out, your contact list is closed and the Sign in window reappears. You can then sign in again using a different user name or close the client.

You can exit and close the client directly using the menu.

When you close the Main window by clicking the X button in the top right-hand corner, the client does not exit but rather is minimized to the system tray.

This allows you to continue to receive calls and messages without having the window open on the desktop and task bar.

16 System Requirements

System requirements are as follows:

Operating system: Linux, Mac OS 10.5 Leopard, Mac OS 10.6 Snow Leopard, Mac OS 10.7 Lion, Windows XP, Vista, or Windows 7.

The installation footprint is 100 MB.

For voice calls, a sound card, speakers, and a microphone or a headset are required.

For video calls, a web cam is required.

A minimum 512 MB RAM is required, however, 1 GB is recommended.

Pentium 3 or higher with a minimum 800 MHz; however, 1.5 GHz is recommended.

OpenGL – Calling may not be available in some rare older PC models with incompatible OpenGL graphics drivers. For more information, see the Release Notes.

17 Frequently Asked Questions

This section lists frequently asked questions (FAQs) and provides solutions.

Where can I get help?

There is a help file included with the client, available from the Main window of the main menu or in the Login window.

How do I dial a number?

You can dial a number in the combined search and quick dial field. Once you type your numbers, the client searches for contacts in both the local contact list and on the enterprise directory.

What does the enterprise directory search look for?

It searches for the first name and last name. By default, it waits for 1.5 seconds after it sends the search request to the server to minimize load on the server.

What data is imported from enterprise directory search?

Typically, there are phone numbers and first names in addition to last names available.

In addition, the XMPP address and other fields are imported when found.

Why is the search result view sometimes different?

The search view depends on the following factors:

If there are contacts on the local list, then the company directory is collapsed into a single line.

If there are no contacts on the local list, then the company directory is partially visible, and you see the message, “Contact is not in your contacts list”.

If there are contacts on the local list and you have expanded the company directory, then only the directory results are shown.

Can I chat with contacts from other domains?

Yes; however, XMPP chat and presence are by default specified in the configuration and you need to have a separate XMPP account on another server, such as Google federation.

Can I call PSTN numbers?

This depends on the network you are using; there is no technical limitation.

Is the avatar real time?

The avatar in this version is not completely in real time. The avatars are retrieved at login, when the contact is added, and when the contacts come online. An enhanced avatar is planned as part of the road map for a future release.

How do I change the avatar?

Double-click on the avatar and a file explorer view opens.

My client’s status bar says, “Limited connectivity – presence and chat unavailable”. What does this mean?

It means that the XMPP connectivity has been lost for chat, as well as for presence;

however, you can still make calls. .

What happens when I lose my network connection?

The client logs out. However, you can enable the Auto-login feature and a network error pop-up notification appears before the client logs out.

What kind of video resolutions can I have?

You can choose your video resolution from Preferences and the Video tab. Your selection is used by default for future video calls.

How do I delete a chat room?

Go to the chat room configuration and remove the Permanent check box for the room.

Is SCA supported?

Yes, Shared Call Appearance (SCA) is supported in the client; however, server support depends on your network environment.

Is Outlook search supported?

This is planned for a future release.

Are chat messages saved?

Only chat room messages are stored on the server. Chat messages are only saved locally.

Can I change the XMPP address of a contact?

Not in this release. However, you can add a new contact with the same phone number and then merge the two contacts.

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