History Reports – Events

In document Operation Guide. Systems Integration Software (Page 161-0)

12.1 Report Manager

12.1.11 History Reports – Events

In this section of the Report Manager, the option is given to filter the report by four areas:

Date/Time – This filter can be set to limit the date and time range of events shown in the report. Clicking on the drop-down arrow next to the date displays a –calendar that can be used to select the desired date.

Use the arrows at the top of the calendar to navigate forward or backwards through the months. The current date that is registered by the workstation’s internal clock is circled in red.

Time can also be given a specified range, but must be given in 24 hour format (ex: 1 PM = 13:00). Enter the time as a whole number (1230) without the colons (i.e. do not enter 12:30).

Names – With this filter (see Figure 134), the report can be sorted in the Field drop-down list by:

− First_Name

− Last_Name

− Card_Number

Figure 133: History: Events Configuration

Utilities Modules

The report can be sorted even further by entering characters in the Name Criteria field.

The Card# and Name of the users found will appear in the table below the entry fields. The choice to Select All, Select None or Clear List can then be made for previewing and printing the report.

Devices – This filter (see Figure 135) allows the administrator to select a single device, a combination of multiple devices or no devices at all to appear on the report.

Events – This filter (see Figure 136) allows the administrator to select a single event, a combination of multiple events or no events at all to appear on the report. For a list of events and their descriptions, see Section 13.3 Event Descriptions on page

175. Figure 134: Hardware: Events Names

Configuration

Figure 135: History: Events Devices Configuration Figure 136: History-Events Events Configuration The report that is generated for History-Events is

identical no matter which filter is selected:

Date/Time, Names, Devices or Events. All that is different is the order in which the data in the report is formatted.

The report that is generated gives the following information about the Relay(s) selected:

Date: The date the event occurred.

Time: The time the event occurred.

Example 67: History: Events Report

Event Type: The type of event that occurred

PC, Panel, or Point Name: The name of the PC, Panel or Point where the event occurred.

Device Address: The address of the device

User Name or Event Description: Name of the user that triggered the event or Text description of the event

12.1.12 Panel Groups

This report allows the administrator to print out a report showing all connected control panels and their panel groups.

Note: A panel group must have a panel in it before it will show up in the report.

Example 68: Panel Groups Report 12.1.13 Personnel Report

There are two personnel reports that can be used: Access Control Information and Access Control Information – No Passcode.

Utilities Modules

These reports allow the administrator to print a report sorted by users in the Personnel Manager database.

The report lists the following fields (See Section 6.1 Personnel Manager on page 95):

− User ID

− Panel Group

− User Name

− Card Type Example 69: Personnel Report

− Hire Date

− Modified Date

Passcode – If either the Personnel: Access Control Info – No Passcode is selected, the report generated has the passcodes in the Passcode column as asterisks.

The Personnel Access Control Information report will be available to all operators, regardless of permissions, allowing them to see all passcodes for all users. If the passcodes need to remain hidden, the Personnel - Access Control Information.rpt file found in C:\Program Files\PC 9000\Data folder should be removed. Once deleted, this report is unavailable to all profiles, including

Administrators.

− Site Code

− Token Number

− Authority Levels per Area (1-8) 12.1.14 SKED Report

This report allows the administrator to print a report sorted by users in the Personnel Manager database.

The report lists the SKEDs in the order in which they are listed in the SKEDs Manager. The columns included in the report are the same described in the SKEDs Manager (See Section 6.3.1 SKEDs Editing Window on page 112).

Example 70: SKED Report

12.2 Audit Trail

This application allows the administrator to perform a query on the database either by date/time range or by field title and data range for operator generated events. The option is there for the user to preview and/or print the report.

The Report Manager will start and already be configured to generate an Audit History report (See Section 12.1.10 History Reports – Audits on page 160).

12.3 Import Data Manager

This application allows the administrator to import data from any controller connected to the system. This option is available to import Personnel Names (Global), Personnel Credentials (Global), Monitor Point Descriptions, Skeds and/or Holidays.

To use the Import Data Manager, select the desired controller from

Utilities Modules

12.4 Archive Utility

This utility will allow you to backup or restore log files of Historical Events only.

Note: It is recommended that all applications (including PC9000) be closed before performing running the Archive Utility. The files needed can’t be in use by another application.

12.4.1 Restore Log Files

Clicking this button allows an operator to selectively restore log files by the dates listed in the Events/Audit Log Files list. Simply check on the desired dates and click Begin Restore. An operator can also select all the dates to restore by clicking Select All or none of them (in case of the wrong dates being accidentally selected) by clicking Select None.

Note: The number of events per day and the number of days selected will greatly affect the restore process.

Figure 138: Archive Utility Main Screen:

Restore Log Files 12.4.2 Backup to Log

Clicking this button allows an operator to selectively backup log files by the dates listed in the Daily Events/Audits list.

Simply check on the desired dates and click Begin Backup. An operator can also select all the dates to restore by clicking Select All or none of them (in case of the wrong dates being accidentally selected) by clicking Select None. There is the option to purge all the selected dates from the database by checking Purge Events after Backup.

Note: The number of events per day and the number of days selected will greatly affect the backup process.

Figure 139: Archive Utility Main Screen:

Backup to Log Files

Utilities Modules

12.5 Database Backup

The PC9000 Backup Utility is designed to simplify the backup process of backing up a multiple directories that are necessary to PC9000.

The Backup Utility can perform a backup of the following directories:

• Data Folder – copies all files and sub-folders in C:\Program Files\PC 9000\Data

• Graphics Folder – copies all files and sub-folders in C:\Program Files\PC 9000\Graphics

• Agent Folder – copies all files and sub-folders in C:\Program Files\PC 9000\Agents

• Multimedia Folder - copies all files and sub-folders in C:\Program Files\PC 9000\Multimedia

A backup can be stored on any drive or network volume that is connected to the PC. In the case of removable media drives (such as tape, Iomega Zip® drives, CD-RW drives, DVD-RAM drives, etc.), consult the original manufacturer’s documentation.

Note: It is recommended that all applications (including PC9000) be closed before performing a backup/restore. The files to be included in the backup can’t be in use by another application.

Figure 140: PC9000 Backup Utility

Utilities Modules

12.5.1 Performing a Backup

To perform a backup, follow the procedures below:

1. Ensure that the PC9000 application is closed.

Select Start  Close Application from the PC9000 Start Menu if the PC9000 is running.

2. From the OS’ Start Menu select Start  Programs  PC9000  Backup Utility.

3. The main screen for the Backup Utility appears.

4. Select a volume or drive where the backup is to be stored by clicking down arrow in the Please choose a destination path: drop down menu..

5. The directory tree underneath changes to show the directory structure of that volume/drive.

6. Navigate down the through the structure to a desired location.

7. Place a check in the boxes for which folders should be backed up.

8. Press the Begin Backup button to start the backup process.

9. A new folder called _BACKUP_ is created at the destination

specified. A window with an animation of files flying from one folder to another indicates the files are being copied.

This directory contains all the files that were specified to be backed up.

Note: The Backup folder must have the name _BACKUP_ for the Backup Utility to find it when restoring from a backup. The folder can be renamed to something more descriptive, but must be renamed to _BACKUP_ before running the Backup utility.

12.5.2 Restoring from a Backup

To restore from a backup, follow the procedures below:

1. Ensure that the PC9000 application is closed.

Select Start  Close Application from the PC9000 Start Menu if the PC9000 is running.

Utilities Modules

2. From the OS’ Start Menu select Start  Programs  PC9000  Backup Utility.

3. The main screen for the Backup Utility appears.

4. Select the Restore tab.

5. Select a volume or drive where the backup is to be stored by clicking down arrow in the Please choose the path to restore from: drop down menu..

6. The directory tree underneath changes to show the directory structure of that volume/drive.

7. Navigate down the through the structure to the folder entitled _BACKUP_.

8. Press the Begin Restoral button to start the backup process.

9. All the files and sub-folders in the _BACKUP_ directory are copied back the C:\Program Files\PC 9000 directory. A window with an animation of files flying from one folder to another indicates the files are being copied.

Utilities Modules

12.6 Email and Paging Interface

The Email and Paging Interface is designed to run as a service or background task that can be configured to send an email/ to Email recipient(s) or to a 3rd party paging service when alarms are processed by the driver.

This program must be placed within the RemotePath and will only function correctly if the Alarm_Printer.ini file is also present in the RemotePath and configured correctly.

12.6.1 Alarm_Printer.ini Commands

Option Description

0 No Action will be taken when an alarm is received. If a Command 0 is used in the specific address section, the Email and Paging Interface will follow the default command specified in the [General] section of the Alarm_Printer.ini

2 Sends an email of the alarm to the recipient(s) specified.

The following commands can be used in the Alarm_Printer.ini.

12.6.2 Configuring the Alarm_Printer.ini To have an Alarm event message be automatically sent to an email address, the Alarm_Printer.ini must be properly edited.

The Alarm_Printer.ini can be edited in any text editor application such as Notepad. The file can be found in C:\Program Files\PC 9000\Data.

Below are several Alarm_Printer.ini samples that demonstrate how to configure the Email and Paging Interface.

Table 40: Alarm_Printer.ini Commands

12.6.2.1 Sending an Email

The Email and Paging Interface uses Outlook Express to generate email(s).

Outlook Express can be downloaded for free from Microsoft and must be configured as the default mail client.

To send an alarm in an email message, follow the procedures below:

1. Make sure Outlook Express is installed and configured correctly on the PC of the PC 9000 Workstation.

2. Open alarm_printer.ini and enter the lines in Example 71.

3. Save and exit the file.

Example 71: Sending an email

4. Double-click on Alarm Printer.exe, which can be found in C:\Program Files\PC 9000\Data.

A minimized title bar called “Alarm Printer” will appear on the desktop.

5. When an alarm occurs, PC 9000 will automatically send an email to the address specified with the subject “Alarm!”

12.6.2.2 Sending an Email based on a Specific Alarm Address

An email can be sent when an alarm occurs at a specific alarm address. To do this, follow the procedures below:

1. Make sure Outlook Express is installed and configured correctly on the PC of the PC 9000 Workstation.

2. Open alarm_printer.ini and enter the lines in Example 72. The device address (1) that the email should be sent about and (2) the email address of the recipient.

3. Save and exit the file.

Double-click on Alarm Printer.exe, which can be found in C:\Program Files\PC 9000\Data.

1 2

Example 72: Sending an email based on a specific alarm

address 4.

A minimized title bar called “Alarm Printer” will appear on the desktop.

5. When an alarm occurs, PC 9000 will automatically send an email to the address specified with the subject “Specific Alarm Subject”

Utilities Modules

12.6.2.3 Sending an Email to more than one address

An email can be sent to more than one address. To do this, follow the procedures below:

1. Make sure Outlook Express is installed and configured correctly on the PC of the PC 9000 Workstation.

2. In Outlook Express, create a new address group and add the desired names.

3. Open alarm_printer.ini and enter the lines in Example 73.

4. Save and exit the file.

Example 73: Sending an email to more than one person

5. Double-click on Alarm Printer.exe, which can be found in C:\Program Files\PC 9000\Data.

A minimized title bar called “Alarm Printer” will appear on the desktop.

6. When an alarm occurs, PC 9000 will automatically send an email to the addresses specified with the subject “Alarm Subject”

12.6.2.4 Sending a page on a specific Alarm

A page can be sent if an alarm occurs at a specific address. To do this, follow the procedures below:

1. Open alarm_printer.ini and enter the lines in Example 74. Enter the (1) alarm address and then the (2) person’s number followed by (3) the @ symbol and then (4) the service provider.

2. Save and exit the file.

3. Double-click on Alarm Printer.exe, which can be found in C:\Program Files\PC 9000\Data.

A minimized title bar called “Alarm Printer” will appear on the desktop.

1 2

3 4

Example 74: Sending a page on a specific Alarm

4. When an alarm occurs, PC 9000 will automatically send a page to the number specified with the text message of “Alarm Subject”.

12.6.2.5 Configuring the Email and Paging Interface to run as a service

1. Open alarm_printer.ini and enter the lines in Example 75.

2. Save and exit the file.

3. Double-click on Alarm Printer.exe, which can be found in C:\Program Files\PC 9000\Data.

A minimized title bar called “Alarm Printer” will appear on the desktop. Example 75: Configuring the Email and Paging Interface to

run as a service

Utilities Modules

Notes:

Troubleshooting 13.0 Troubleshooting

This section provides solutions to common problems encountered when installing, configuring and using the hardware and software. A section is also provided that explains the Event IDs encountered in the Event Manager module and in the Report Manager sub-module.

13.1 Uninstalling PC9000

The uninstall procedure to remove the PC9000 application can be divided into three parts:

• Backing up the current PC9000 configuration

• Removing the PC9000 application and associated programs

• Removing and/or renaming PC9000 files and directories 13.1.1 Backing Up Current Configuration

If any of the existing hardware, personnel or alarm databases need to be saved, make a backup copy of the entire PC9000 directory (C:\Program Files\PC 9000).

Either copy the directory to another location on the PC Workstation hard drive (if enough room is available) or move the copied directory to a large capacity media target (Network Drive, CD-ROM, Zip Drive or Tape Backup).

13.1.2 Removing the PC9000 Application 1. In the Operating

System, click on Start

 Settings  Control Panel and select the

Add/Remove Programs function.

If using Windows 2000 Professional/XP Professional, the Add/Remove Program window appears (see Example 76).

Example 76: Add/Remove Programs utility

– Windows 2000 Professional/XP Professional

2. Remove the following programs in this order:

• Lemout & Hauspie TruVoice American English TTS Engine

• Microsoft Speech Recognition Engine 4.0

• PC 9000 (continue with the next step)

3. In the Operating System’s Control Panel, open the ODBC Data Sources (32Bit) application.

In Windows 2000 Professional/NT/XP Professional, double-click to open the Administrative Tools folder and then double-click on the Data Sources (ODBC) icon.

Troubleshooting

4. Click on the System DSN tab (see Example 77).

5. Remove the following Data Sources by first highlighting the Name and clicking the Remove button (see Example 77):

• RDO_Audits

• RDO_Events

• RDX_Access

• RDX_Alarms

• RDX_Badge

• RDX_Hardware

6. When finished, click the OK button to exit the

application. Example 77: ODBC Data Sources (32Bit) –

System DSN tab 7. Delete the PC9000 folder under the Program Files folder.

8. Delete the SYS2000.INI file from the C:\WINDOWS or C:\WINNT folder.

9. Reboot the PC.

13.1.3 Editing directories/files

1. If any of the existing hardware, personnel or alarm databases need to be saved, rename the entire PC9000 directory C:\Program Files\PC 9000 to C:\Program Files\PC 9000OLD.

2. Navigate to the C:\Windows directory and rename the file Sys2000.ini to Sys2000_old.ini.

Troubleshooting

13.2 Software Troubleshooting

This table is provided as a reference to diagnose and solve common problems that could be encountered when dealing with various software modules of the PC9000.

Problem Symptom Solution

“ERROR 1904 MODULE

C:\WINDOWS\SYSTEM\PM3213.DLL FAILED TO”. REGISTER

Install Internet Explorer 5.0 or higher.

Note: IE 5.0 does not have to be the default Browser.

Error Message “Server Stopped Running” Security Key (Dongle, Parallel or USB) is not present

Connect Security key and restart PC9000

Table 41: Software Troubleshooting Guide 13.2.1 Repairing the Databases

You must exit the PC9000 Application before attempting to repair the databases. The database files will still be in use by PC9000 and the attempt to repair them will yield an error message.

1. Open the Operating System’s Control Panel folder and find the icon named ODBC Data Sources (32bit).

Double-click on it to start the utility.

In Windows 2000 Professional/NT/XP Professional, double-click to open the Administrative Tools folder and then double-click on the Data Sources (ODBC) icon.

2. A control panel applet called the ODBC Data Source Administrator will start (see Example 78). Scroll down the User Data Sources table and click on RDO_Audits. Click Configure to start the repair process.

The ODBC Microsoft Access Setup window appears (see Example 79).

3. Click on the Repair button.

The Repair Database window opens (see Example 80).

4. Verify that the database to be repaired is called Audits.mdb and resides in the directory C:\Program Files\PC 9000\Data.

Click OK if correct.

Example 78: ODBC Startup Screen A dialog box will appear saying that the database was

successfully repaired.

5. Click the OK button.

You will return to the ODBC Microsoft Access Setup window

Troubleshooting

6. Repeat the above steps for the following other database files (the corresponding MS Access databases are located in the C:\Program Files\PC 9000\Data directory files are also listed):

• RDO_Events = Events.mdb

• RDX_Access = Access_Control.mdb

• RDX_Alarms = Alarms.mdb

• RDX_Badge = Badge.mdb

• RDX_Hardware = Hardware.mdb

7. When you are finished, click the OK button to exit the applet.

Example 80: Repair Database

Troubleshooting

13.3 Event Descriptions

Events are real-time occurrences that happen anywhere in the connected system. Any device in the system can trigger an event from a device such as a reader being accessed to a change in communication status between the panel and PC9000. To better organize all the possible events that can occur, they have been categorized into five groups:

System Wide Events

Controller Events

Sub-Controller Events

Driver Events

Radionics’ panel events

Note: The Event ID code listed in the following tables are used for troubleshooting purposes only 13.3.1 System Wide Events

These events occur to the PC9000 system as a whole and display the status of who is logging on/off and

These events occur to the PC9000 system as a whole and display the status of who is logging on/off and

In document Operation Guide. Systems Integration Software (Page 161-0)