PART I: Operational Duty
2. Learnings from fellow Workers
The major thing that I learned from the fellow workers in the various departments is that the core component of working in any organization is professionalism, commitment and dedication. Without these factors, no employee can succeed in an organization and also do justice to the organization as well. The perception that the banking job is glamorized and an easy 10 to 5 pm job proved to be wrong as professional bankers may have to work day in and out to conduct their assigned duties properly and significantly. Previously, the concept of ratio analysis, credit appraisal, financial statements were only theoretical but I learnt how to imply this knowledge into the daily working procedures from my fellow members.
The dedicated employees of the bank always had pressure of working under tight schedules and small completion times. This helped me understand the value of working with pressure and the value of respecting time. Banking profession is not only about being sound in the daily commercial banking activities and concepts, but one another major aspect that people often miss out is the communication skills as it is required in every aspect of banking. Thus I learnt good communication skills from these fellow workers as well.
In every step of the professional career, the dilemma of meeting the organization targets as well as maintaining the ethical standards comes in. This is a very difficult step for any professionalism and this skill is to be encapsulated for the success of any professional.
Further, for any professional balancing out with between the professional career and the personal life is also of the utmost importance. This is a very important issue for any working person. Proper balancing between the two makes the person happier and more satisfied with life and career.
In this profession, people often find the job monotonous and often get de-motivated to work further. To get over this monotony, every professional should be passionate in whatever he is working with.
The first and the most important thing that I got to learn from my fellow workers in the bank is Dedication. Any work can only be accomplished when done with loads of dedication and effort. I saw that the people who are dedicated to their work are progressing very fast in the bank and the people with a laid-back approach are still lacking behind.
The book teaches us to work with numbers. It teaches us how to take out the ratios with a set of figures given but when it comes to analyzing the ratios it cannot very well be learned by the book. While working at HBL I learnt how to do the financial ratio analysis and it can be implemented in the real world scenario. We also got to learn how credit appraisal should be done. My supervisors at the bank taught us how it should be done and we learned that the appraisals are done on 5 pillar bases which are Industry, Technical, Financials, Management and Security.
Another very important thing that I got to learn was working under pressure. There were times when our supervisor gave us deadlines and we had to accomplish within that time frame which was at times very taxing. And once you feel you have achieved your target, the feeling that you would get when your supervisor would say the job is not done well. This experience of 10 weeks did teach us to face criticism and also gave us an understanding that most of the times criticism makes you a better person and improves the quality of your work.
While working in the credit department of a bank the staff has to be able to keep a balance between the legal requirements and the customer requirements. While processing a loan for a client the legal requirements are enormous which is quite annoying to the clients and it becomes a big responsibility of the relationship manager to maintain a balance between both and help the client to get his loan processed. Also while carrying out your work one has to be very ethical. In order to maintain such a balance and to keep your clients happy requires good inter-personal and communication skills. And this was something that I really got to learn from my supervisors and co-workers in the bank. Another skill that I got to learn at the bank was how bankers have to be good with the negotiation skills.
It is believed that the banking world is a very “Glamorized” world but with my discussions with the co-workers I realized that it is not so interesting. After a point of time this job gets monotonous and people start losing interest in their jobs. They suggested me that if I have the financial backing and support then I must not think of getting into this kind of a service but rather set up my own business. The risks involved in a business are certainly high but with higher returns and a better living standard.