Operator schedules

With operator schedules it's possible to specify operator working hours. Working hours are defined in a "rolling-schedule" style.

3.7.3.1 Listing operator schedules

To list all operator schedules, select the Operator schedules menu item from the Schedules menu.

Open in g th e operator s ch edu les lis t

The Operator schedules list view will appear.

Th e operator s ch edu les lis t

All operator schedules are listed with the name, description and the active period of the schedule.

Commands

In the upper section of the Operator schedule list view, a number of commands are listed. These commands will affect operator schedules that are selected in the list only.

Delete Deletes the selected operator schedules. The operator will have to confirm the delete operation.

Selecting operator schedules

To select operator schedules from the list place a check marker in the selection column to the left. It's also possible to select a range of schedules by first clicking on the start position in the list, then hold the shift key and click on the end position. All the operator schedules in between the selected positions will be selected.

3.7.3.2 Adding an operator schedule

To add a new operator schedule, click on the "New" command from the operator schedule list view . The operator schedule properties page will appear. For details about editing operator schedules, see the Editing an operator schedule section.

After all needed information has been entered, click on the "Save" button and the new operator schedule will be created

3.7.3.3 Editing an operator schedule

To edit the properties of an operator schedule event, click on the properties icon in the operator schedule list view. The operator schedule properties page will be opened.

The operator schedule properties page

Operator s ch edu le properties

Name - This is a descriptive name of the schedule and will be used to identify the

schedule in lists.

Description - Enter a longer description of the schedule and its usage here.

Active - Specify in between what dates the operator schedule is active. At least a start

date is required. The details of the operator schedule will be defined in relation to the schedules start date.

Expires - Select this option to automatically delete the operator schedule once it

becomes inactive.

After all the required information has been entered click on the Save button to store your changes, or the Cancel button to return to the previous page without making any changes.

3.7.3.3.1 Dividing the schedule into periods

Once the operator schedule has been created its time to divide the schedule into blocks. A block represents a period of time within the schedule. Inside each block operator work hours are defined. The blocks will then be repeated relative the start date of the operator schedule, which makes it possible to define rolling schedules.

Adding a block to the schedule

In order to define blocks inside an operator schedule, first click on the specific schedule from the operator schedule list view. The operator schedule details page will be opened.

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Th e operator s ch edu le details page

To add a block to the schedule, select the "Add block" command from the schedule blocks section. The block properties page will be opened.

Th e block properties page

Length - Enter the length of this block in days. For example, specifying 7 here would

create a block 7 days in length.

Enter the desired length of the block and click on the "Save" button. The block will be created and added to the operator schedule.

A block h as been added to th e operator s ch edu le

Continue adding blocks until the desired structure of the schedule is defined. The blocks will be continuously repeated in relation from the start of the operator schedule until the schedule is no longer active.

3.7.3.3.2 Specifying w orking hours

Operator working hours are defined into each block of the operator schedule. To specify working hours in a block, click on "Add rule" command in the specific block from the operator schedule details page.

Defin ed blocks in s ide an operator s ch edu le

The rule properties page will be opened.

The block rule properties page

Operator s ch edu le block ru le properties

Day of week - Select which days during the week the rule will be in effect.

Active between - Specify a time period during the day the operators will be available. It

is possible to specify a wrapping time period here, i.e. "17:00" to "08:00".

Available operators - Select operators to be added to the rule from the list and click on

the "Select" button. The operators will be added to the selected list. To remove an operator from this rule, select the operator from the selected list and click on the "Remove" button.

When the block rule is in effect, the selected operators are considered to be working and available for notifications by INM. It is possible to specify multiple rules inside a block.

3.8

Reports

This chapter discusses the reporting features built into INM.

3.8.1

Introduction

INM is capable of generating statistical reports from recorded monitor data. A report can contain several different components, such as charts, toplists, downtime information, data tables, comments and images.

The overall style and color settings of the reports is controlled by style templates, which makes it easy to add your company color-scheme or logotype to the finished reports.

Customized reports vs. Report templates

INM has two different types of reports: "Customized reports" and "Report templates".

The main difference is that in a Customized report you pre-define what objects and monitors to include in the report, while for a Report template you only specify the type of report items to include. A Report template requires the operator viewing the template to specify what objects and monitors to include when generating the report, while the Customized report already have this information and thus can be generated without asking the user for any input.

This makes Customized reports a good choice when you want to create a report that is used frequently for a specific purpose and contains data from objects or monitors that will not change. While a Report template, as the name implies, can be used on any object and

monitor. As such, a Report template can only be viewed/emailed or scheduled together with a set of objects or monitors. This extra requirement also makes Report templates much more powerful. For example, if your Report template contains a CPU chart, the actual contents of the chart will depend on what networks or objects you selected when you viewed the Report template. Other report items will work in a similar way when generating reports with Report templates.

INM comes pre-configured with a set of useful Report templates. You can of course customize those Report templates and create your own if you wish to do so.