Answer Chapter 13
Chapter 14. Personal effectiveness and communication
1. ... Is the process of allocating time to tasks in the most effective manner.
A. Scheduling B. Programming C. Time Management D. Management.
2. For effective time management... And ... Must be recognized and distinguished.
A. Urgency B. Time C. Work D. Importance.
3. Urgent is not always the same as ...
A. Valuable B. Workable C. Important.
D. Urgency
4. Action plan should be ...
A. Verbal B. In mind C. Recorded D. Written.
5. A personal development plan is a ... Action plan for an individual.
A. Target B. Formal C. Informal D. Routine.
6. CPD means continuing professional development?
A. True B. False.
7. Employees should put off all large, difficult and unpleasant tasks because they are large, difficult and unpleasant.
A. True B. False
8. Managers should be available to everyone all the time and should attend its phone all the time?
A. True B. False.
9. ... Task involves ordering tasks in order of preference or priority.
A. Selection B. Important
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C. Urgent D. Prioritization
10. Task Urgent nor important should be ... Or ...
A. Done later B. Remain in Queue C. Delegated D. Binned
11. Allocation work to people and machines is called as ...
A. Task Sequencing B. Work loading.
C. Time Scheduling D. Activity Scheduling
12. Determining the order in which activity are performed are called ...
A. Prioritizing B. Activity scheduling C. Task sequencing D. All of the above.
13. Keynes was a director of ABC Corporation he informed Peter that he has to Install the software tomorrow at 9.30 sharp, on other hand he informed Sam that they have to go to the printer and at 7 and make its repair done. What is Keynes doing?
A. Time Scheduling B. Timetabling C. None of the above D. Both of the above.
14. Digital information is information in a coded (binary) formed A. True.
B. False
15. EDI stands for Electronic Database Identification A. True
B. False
16. Manager use DSS or Decision Support system to do ...
A. Time management B. Internal Control C. Decision Making D. Drawing Making.
17. Which of the following is the example of OAS or Office Automation System?
A. Word processing system B. Database Systems for desktop pcs C. Electronic Filing System
D. System with email, and link to internet.
E. All of the above.
18. Mentoring is a short term relation and normally a senior in job relations. His job is to simply help in job area only.
A. True B. False.
19. Following are the area which is covered by a mentor or mentoring A. Teaching
B. Counselor C. Role model D. Supporter E. Encourager F. All of the above.
20. Kaven is a trainee in Ora Soft Corp. He had been put under the guidance of Senior Production Manager John Aliven. John will show Kaven how to perform task and to provide guidance in tackling them. What is the role of John here?
A. Mentor B. Counseling C. Coaching D. Manager.
21. Gloria has the responsibility to work with selected management trainees in her organization. Her objective is to help the trainees over the medium to long-term with their personal career development. Supporting and encouraging them to fulfill their potential is an integral part of her role. Gloria has no involvement in the technical content of the trainee managers’ work.
Which of the following roles does Gloria fulfill? (Pilot Paper Question) A. Mentor
B. Instructor C. Buddy D. Counselor
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22. ... Is a purposeful relationship in which one person helps another to help himself.
A. Mentor B. Instructor C. Buddy D. Counselor
23. Dany Corp. Was receiving no of complains from their Managers that worker s are having problems like stress, depression, sense of frustration or lack of job satisfaction. Some workers were reported with bad behavior at work while two workers was facing problem in their private life which effecting their work. Dr. David Keller was hired by the company to look in this matter and to provide help and support to the worker to help themselves.
What is the role of Dr. David Keller?
A. Mentor B. Counselor C. Coach D. Doctor.
24. During Counseling the information like fraud and sexual harassments should also be kept confidential.
A. True B. False.
25. Communication is a ... Way process involving the transmission or exchange of information and the provision of feedback.
A. One way B. Two way C. Multiple D. Direct
26. ... Is required for planning, Coordination and control.
A. Communication B. Idea
C. English
D. Computer software
27. Communication in an organization flow ...
A. Upward B. Downward C. Sideways D. Diagonally.
E. All of the above.
28. ... Communication flow up and down the scalar chain from superior to subordinate and back.
A. Horizontal B. Lateral C. Formal D. Vertical
29. Horizontal communication is also known as ... Communication A. Direct
B. Indirect C. Lateral D. Up and down.
30. Poor quality lateral communication will result in which of the following? (Pilot Paper) A. Lack of direction
B. Lack of coordination C. Lack of delegation D. Lack of control
31. The purpose of the Vertical Communication are . 1. To gave instruction / direction
2. To delegate responsibilities
3. To control the activities of the Subordinates 4. To coordinate activity of groups and individual 5. To develop and maintain social relationship at work.
A. 1 2 and 5 B. 1 4 and 5 C. 1 3 and 4 D. 1 2 and 3.
32. ... Communication flow in the same level or same rank of people in same section or department or different section and different department.
A. Vertical B. Scalar Chain C. Free
D. Lateral / Horizontal.
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33. Interdepartmental communication by people of different ranks may be described as ...
A. Diagonal Communication B. Vertical Communication C. Horizontal Communication D. Lateral Communication
34. Which of the following is the fastest and lowest job satisfaction communication pattern?
A. Chain B. Circle C. Wheel D. The Y
35. Which of the following is the slowest and the highest job satisfaction communication pattern.
A. Chain B. Circle C. Wheel D. The Y
36. Peter sends an email to Oria her subordinate for doing some work. Oria fail to do the same because the content of the massage was unclear and she fail to understand the language used by Peter.
What type of problem did Oria face?
A. Noise B. Distortion C. Error
D. Coded and Encoded.
37. Jane having problem in this landline phone and she cannot understand the message of its boss or Jane having a bad head pain and she can’t concentrate on the message because of the pain. What type of problem Jane experienced?
A. Noise
B. Bad Understanding C. Distortion D. Medium error.
38. Effective communication: the right person receives the right information in the right way at any time.
A. True B. False
39. Ahmed is asked to send a copy of the approved budget from Karachi office to Islamabad office in maximum 30 hours. Which of the following method he should use to make it an effective communication? Assuming all are safe.
A. By aero plane costing 5000 but reach in 6 hours.
B. By courier costing 150 reaching in 24 hour.
C. By local mail costing 15 but in 72 hour.
D. By hand via train costing 1000 but in 32 hour.
40. The formal pattern of communication in an organization is always supplemented by an informal one which is normally known as.
A. Chit chats.
B. Bulletin C. Free news.
D. Grapevine.
41. Which of the following statement is not associated with grapevine?
A. Its act very fast and quick
B. Its operates in the work place not out C. Its active when formal communication is active D. Its carry true and correct information E. Reduce stress, anxiety and social problems
42. Grapevine fills the gap created by an ineffective formal communication system.
A. True B. False.
43. Grapevine is offended called as Rumor or Gossip.
A. True B. False.
44. Informal communication supplements the formal system.
A. True B. False.
45. ... Is an important data-gathering technique.
A. Sound B. Sign C. Volume D. Observation
46. Technical words or term used cause communication barrier of misunderstanding. Tech words are also called.
A. Jargon
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B. Coded C. Signs D. Misc
47. Which of the following is not Barriers of Communication?
A. Distortion or Noise
B. Lack of subject knowledge / Diff of Language.
C. Overload, stress and Tension or lack of trust.
D. Effective communication / Clear understanding
E. Difference in Geographical, social, radical and Education background F. Medium failure / Shutdown or Technical problem
48. ... Barriers are caused by interpersonal matters and the inability of the sender and recipient to communicate properly.
A. Technical Barrier B. Personal Barrier C. System barrier D. Medium barrier.
49. Faults in the transmission system, information overload and the geographical distance between the sender and recipient are known as Technical barriers.
A. True B. False.
50. Reporting by exception should operate to prevent information overload on managers.
A. True B. False
51. Communication between superiors and subordinates will be improved when interpersonal trust does not exist.
A. True B. False
52. What method of communication is used to increase commitment and understanding of work force?
A. Telephone B. Team briefing C. Notice board D. Email
53. KT Corporation needs to spread information to reach a large membership spread over a large area. What kind of method they will adopt to do so?
A. Conference B. Email C. Letter D. Report
54. Notice board is use to...
A. Formal and confidential communication
B. External communication / confidential written record C. Explain complex facts and arguments.
D. Transmit information cheaply to a large number of people.
55. ... Method of communication is used to explain complex facts and arguments.
A. Email B. Letter C. Report D. Interview.
56. Interview is used for formal and confidential communication.
A. True B. False.
57. Letter is used to reach large number of people in several sites and country.
A. True B. False.
58. Tasks both urgent and important should be ………
A. Done as the deadline came closer.
B. Done with regular speed of work.
C. Should be done now but should be given less time.
D. Should be done with a now and gave a fair amount of time.
59. A job is said to be important on other task if it satisfied the following. State the one incorrect.
A. Its add value to the organizations output.
B. It comes from a source deserving high priority, such as a customer or senior manager.
C. Its belongs to the normal course of work, can easily be left for other time.
D. The potential consequences of failure are long term, difficult to reverse, far reaching and costly.
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60. When a telephone call is answered a recorded message tells the caller to dial the desire extension or hold for the operator. This is the example of ………
A. Mobile communication B. Video conferencing C. Voice messaging system D. Computer bulletin board.
61. ……… needs to be an expert in the trainee’s professional field.
A. Mentor B. Counselor C. Coach D. Doctor.
62. ……….. Are often drawn from other areas of the organization, covering a wide range of function and are usually in a senior position.
A. Mentor B. Counselor C. Coach D. Doctor.
63. In business organization, ……… is particularly valuable in grooming individuals for senior management positions.
A. Mentoring B. Coaching C. Counseling D. None of the above.
64. The aim of ……… is to address and resolve specific problems, usually of a personal nature, where other methods of dealing with the problem have failed or nonexistent.
A. Mentoring B. Coaching C. Counseling D. None of the above.
65. Problem that an employee experience outside work or its personal life which effects on work performance cannot be resolve by counseling.
A. True B. False.
66. ……… help people to help themselves. It is also non directive.
A. Mentoring B. Coaching C. Counseling D. None of the above.
67. A yawn, applause, clenched fists, fidgeting, smile, a smart dress and firm handshake are the example of ……….
A. Listening B. Interpersonal skills C. The grapevine
D. Non verbal communication or body language.
68. When a person is given too much information to digest in the time available. This is known as ………
A. Distortion B. Overload C. Differences D. Misunderstanding.
69. Interpersonal difficulties can hamper communication.
a. True b. False.
70. The method of communication which reaches large number of people in several sites and countries with accuracy is ………..
A. Telephone B. Letter C. Email D. Report
71. In the type of communication where everyone can communicate with each other in a democratic work group or team project is called?
A. Wheel communication B. All Channel communication C. Chain communication.
D. Circle communication.
72. The ……….. Communication is the quickest and most efficient but it is not suitable for the formal communication structure.
A. Wheel communication B. All Channel communication C. Chain communication.
D. Circle communication.
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73. A chain communication structure is likely to be slow and inefficient. The ability of the head to send the message to the tail depend on the efficiency and competence of the middle chain.
A. True.
B. False.
74. ……… is the communication system in which all messages go directly to or from the person in the centre. If any one need to send a message to other it must go to the centre person in order to go further.
A. Wheel communication.
B. All channel communication.
C. Chain communication.
D. Circle communication.
75. Which of the following are the centralized patterns of communication? Select the one incorrect.
A. Wheel.
B. Chain
C. Circle and all purpose.
D. Y Channel.
76. A personal development plan is a clear developmental action plan for an individual which incorporates a wide set of developmental opportunities, including formal training.
A. True.
B. False.
77. A job will be important compared to other tasks, if it satisfies at least one of three conditions. State the one incorrect?
A. It adds value to the organization’s output.
B. It comes from a source deserving high priority, such as a customer or senior manager.
C. If its return some sort of monetary reward to the employee.
D. The potential consequences of failure are long-term, difficult to reverse, far reaching and costly.
78. Company KKY has install new technology processing plant in their factory due to which now they can easily operate their factor from 120 employees to 75 employees. They have decided to reduce their work force to 75. What is the correct word for this act?
A. Delayering B. Hiring and firing C. Downsizing.
D. Upgrading.
79. One of the advantages of Digital network over analogue network is that they support better data transmission and higher transmission speed with less chances of data corruption.
A. True.
B. False.
80. ………..consists of a central mailbox or area on a computer server where people can deposit messages for everyone to see, and, in turn, read what other people have left in the system.
A. Mobile communication.
B. A computer bulletin board.
C. Electronic data interchange.
D. Video conferencing.
81. ………is the use of computer and communications technology to conduct meetings.
A. Mobile communication.
B. A computer bulletin board.
C. Electronic data interchange.
D. Video conferencing.
82. ………answer and route telephone calls. Typically, when a call is answered a recorded message tells the caller to dial the extension required, or to hold if they want to speak to the operator.
A. Mobile communication.
B. Voice messaging systems C. Electronic data interchange.
D. Video conferencing.
83. The grapevine usually operates at the place of work and outside it.
A. True.
B. False.
84. The working of the grapevine is selective: information is not divulged randomly.
A. True.
B. False.
85. ……….. Reach large number of people in several cites/countries in quick time.
A. Letter B. Fax C. Telegram D. Email.