You can pick up a call ringing at another telephone by using Directed Pickup or Group Pickup.
Answering ringing telephones using Directed Pickup
You can answer any telephone that is ringing in your Norstar system, except private lines.
1. Press ≤‡fl.
2. Enter the internal number of the ringing telephone.
To use Call Pickup (Directed Pickup), the telephone must be ringing. If, for example, the auxiliary ringer is ringing, but the call is not ringing at a telephone, the call cannot be answered using Directed Pickup. It must be answered normally at a telephone that has a flashing indicator for the call, or by using Trunk Answer. You can answer a call that is ringing because someone has transferred the call to a telephone and the call is ringing on an intercom button.
Tip - Directed pickup can retrieve calls that are ringing on an Answer DN. While you may enter the internal number of the telephone you hear ringing, it may be calls from another telephone you are answering.
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Answering any ringing telephone using Group Pickup
Your Norstar system can be divided into nine pickup groups.
If you are a member of a pickup group, you can pick up a call that is ringing at any telephone in your pickup group.
1. Press ≤‡fi.
Group Pickup cannot be used to retrieve a camped call.
If there is more than one incoming call at a telephone in a pickup group, a call ringing on an external line is answered first, followed by calls on the prime line and, finally, calls on internal lines.
Privacy issue
Target lines can be designated as Private (default is Public), however, such features as Call Pickup can still answer these lines at remote telephones. Only physical, analog lines set to Private are blocked from Call Pickup.
Tip - A Hunt Group call ringing at a Norstar set DN that is also a member of a call pickup group can be picked up by any Norstar set in that call pickup group. For more information about Hunt Groups, see Programming Hunt Groups on page 165.
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Changing a telephone pickup group
Telephones can be put into and taken out of pickup groups.
1. Place the programming overlay over the appropriate buttons on your two-line-display telephone.
2. Press ≤••¤flfl‹››.
3. Press ¤‹fl›fl (the default System Coordinator password).
4. Press ≠ and enter the internal number of the telephone you want to program.
5. Press ≠ twice.
6. Press ‘ five times.
7. Press CHANGE at Pickup grp: to assign the telephone to pickup group (1-9) or remove it from a pickup group (None).
Displays
You are already connected to the telephone that made the call you are trying to pick up.
This can happen if you are on a call to a co-worker and your co-worker dials the number of a telephone in your pickup group, and you attempt to pick up that call.
There is no call that you can pick up or the ringing call was answered.
You have tried to pick up a call on someone else’s private line.
Enter the internal number of the telephone that is ringing. (You may use an internal autodial button to do this.)
If you decide not to answer a ringing call after activating Directed Pickup, press ®. Already joined
Pickup denied
Pickup:
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Trunk Answer
The Trunk Answer feature allows you to answer a ringing call anywhere in the system from any telephone in the system. The line you are answering does not have to appear or ring at the telephone you are using.
Trunk Answer works only with calls that are ringing on lines for which a Ringing Service schedule is active and if Trunk Answer is enabled by your installer or customer service representative.
Answering a call using Trunk Answer Press ≤°‚‚.
Displays
Tip - If there is more than one incoming call on lines in a Ringing Service, the Trunk Answer feature picks up the external call that has been ringing the longest.
You have tried to pick up a call on someone else’s private line.
The call that is ringing is on a line that is not in a Ringing Service.
Line denied
Pickup denied
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Answer DNs and Answer keys
If you have Answer DNs assigned to memory buttons with displays, you can use an Answer DN button to monitor calls on another telephone. The calls that come to the monitored telephone that provide an appearance on the Answer DN button are determined by the system-wide Anskey setting.
Answer DN buttons are useful for attendants who monitor incoming calls for one or several other people. For example, a secretary may have appearances for three different bosses on her answer buttons. Once a call for boss A is answered by the secretary, the appearance stops at that set. This allows for another (simultaneous) call to come in on the same line. The same is true for boss B and boss C. When incoming call traffic becomes high, the calls can then be routed to a Hunt Group to optimize call handling. For more information about Hunt Groups, see Programming Hunt Groups on page 165.
Systems running MICS 7.0 and newer software can also use an Answer DN to autodial the telephone. The Answer DN must be idle (no indicator) for this feature to work. This feature does not prevent you from assigning a memory button as an autodial button for the same DN.
Digital Mobility phones and 7000 and 7100 digital phones can also have Answer DNs assigned. However, since these telephones do not have memory buttons with display keys, the Answer DN must be set to Ring Only. These telephones also only have two assigned intercom buttons. Therefore, a maximum of two Answer DNs can be answered and active at the same time.
Answer DNs are assigned under Terminals&Sets under Lines, Line Assgn. This setting assigns the DN of another telephone to one of your telephone buttons.