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Playback zero is an important phase in BPM project development because it is where gains in business process efficiency and effectiveness are defined,
adjusted, and modeled. In this phase, a business process is initially defined in its current state. It is modeled to begin the project development journey, and then refined through a comprehensive analysis of the business process.
This unit focuses on the specific goals for playback zero and how a process model reaches consensus in the validation session.
Screen Name: Unit 5: Validating the process model with playback 0 Screen Number: 2
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After completing this unit, you should be able to:
• Describe the playback zero validation goals and requirements
• Validate that a process model met playback zero goals and requirements
Screen Name: Unit 5: Validating the process model with playback 0 Screen Number: 3
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Topic 1: Playback zero validation phase. The basics of playback zero are covered in the next topic.
Screen Name: Playback 0 validation Screen Number: 4
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In playback zero, documentation and process analysis set the correct framework for:
• The process model creation
• Process automation
• Added value process activities to gain efficiencies
• Visibility
• Effectiveness
The entire playback zero phase typically takes one to three weeks to complete.
Screen Name: How validation works Screen Number: 5
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The work that is done in playback zero is reflected in the adjusted process model. It is the business process that you want, and now it can be implemented as a process application. To ensure that the business process is the right
candidate to implement, stakeholders must reach a consensus that playback zero reached the final goal. This consensus is known as playback zero validation.
Playback zero validation is accomplished through a review session with all business stakeholders, business users, and the BPM development team that is attending. The validation leads to the switch from analytical modeling to
executable modeling. If the validation is complete and the process model is approved, then any additional refinement to process requirements can continue.
It flows through the framework of the next series of implementation playbacks in process implementation.
There are situations when a validation playback session discovers requirements that were missed or new requirements are introduced. This discovery is not uncommon in BPM because requirements change during projects. This change is why a process model is agile and why BPM provides the best system to manage change that results in continuous process improvement.
Screen Name: Unit 5: Validating the process model with playback 0 Screen Number: 6
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Topic 2: Reaching consensus on the process model. During the playback zero stage of project development, multiple playback sessions are held. In fact, there is typically a themed approach for these sessions within the three-week time frame. The BPM team can establish the best course of action to take for
playbacks within the playback zero development. The strategy to handle each of these themed playbacks is through iteration.
These sessions take 60 – 90 minutes and must include important decision
makers for the specific playback achievement that is reached. Some examples of themed playbacks for playback zero include:
• Process discovery playback
• Initial (As-Is) process model or discovery map playback
• Conceptual design (process application or report mockup designs) playback
• Measurement and visibility playback
• Validation playback
None of the listed themes are meant to be the exact themes a BPM team must use. The themes of the playbacks vary from organization to organization.
However, make sure the themes match work that is done during this stage of project development. What is important is the last and final playback session:
validation of the business process and process model.
Screen Name: Validation goals Screen Number: 7
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The BPM team is ready to validate the business process along with the business groups, such as stakeholders and system users. The team produced the final process model that is ready for implementation.
Process analysis, process adjustment, and process modeling have all come together. The short three-week cycle enabled this final session for this stage of project development. This stage is when consensus is reached on:
• The process model is ready for implementation
• No requirements are lost in the translation effort
• If business stakeholders still express requirements, evaluate the best roadmap to implement those requirements into the model. Evaluate up to and including before validation approval is obtained
Playback zero validation is completed with the BPD inside the Process Designer tool. If everyone in the room can view the process, any tool can be used to show the process. The objective is to review all process flow, normal, and conditional, and model specifics, like participants, activities, and process control.
Screen Name: Exercise 8 – Validating the process model Screen Number: 8
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It is now time for a hands-on exercise. To begin the exercise, click the Exercise 8 link immediately following this unit in the Course Outline window from which you launched this unit.
Screen Name: Unit summary Screen Number: 9
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Having completed this unit, you should be able to:
• Describe the playback zero validation goals and requirements
• Validate that a process model met playback zero goals and requirements