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Problems with Miscommunication

In document How to Be an Expert Persuader (Page 182-186)

Individuals of opposing ideas can stir up conflicts and arguments. It's that situation when one person thinks he has the right idea while the other one also believes he has the proper concept. Both of them would try to outwit and manipulate each other until one is declared the winner.

Here's an actual example.

My wife would sometimes buy me signature clothing. When my Mom founds out how much it costs, she would advise us to budget our money and just buy the affordable ones.

A problem occurs when Riza thinks that her effort to give me the best was

There's a conflict with their beliefs. No two people are exactly alike. We are totally unique; not only physically, but mentally and emotionally as well.

There will be many times when your idea or opinion will not correspond with that of another. So how can people prevent misunderstandings from occurring?

Proper communication is the key to overcome doubts and conflicts. You should let other people know what's in your mind. Don't keep them guessing.

There was a story about two couples who were filing a divorce. After the lawyer have spoken to them both, he found out that the root cause of all their dilemmas was due to miscommunication.

Here's one of the couple's problems.

The man filing the divorce said that he just hated the meals that his wife often prepared for him. On the other hand, the wife said that she's only preparing such foods because she thought he liked them. But she never liked cooking them because they are not easy to prepare.

See? If only one of them has the courage to speak out what's in his or her mind, then that particular problem would be over, and there'll be no need for any expensive lawsuit.

Now why would people prefer to keep their emotions and criticisms to themselves? What's holding them back?

It's because they do not want to be rejected. Most, people, if not all, would like to be accepted and to be perceived as likable in the eyes of others.

So can you get your message across without hurting their feelings?

Substitute negative words with positive ones.

Instead of declaring "You don't understand," say "Let me explain." Instead of saying "You're wrong," say "Allow me to clarify." Instead of stating "You failed to say," just mention "Perhaps this was not stated."

There are certain words that affect a person more negatively in comparison with other words that have the same meaning.

Nothing could be more pleasant to the ear than hearing someone else say that you are right. In this case, be prepared to let other people know that you respect their opinions. You may add your comments at the end, but acknowledge them first. Say:

You're right, although ...

Terrific suggestion, however ...

I agree with your opinion, however ...

I would feel the same way if I were you, although ...

I can imagine how hard it is for you, but ...

I understand your situation, however ...

Reassure them that the decision made will benefit both parties. People need to feel that they have made the right choice.

To prevent misunderstandings and let the other person know that you're

interested and listening, you may also confirm to emphasize your understanding.

Examples:

“Just to be sure I get this right, you're saying that ...”

“To ensure that I have taken your order correctly, you ordered a ....”

Miscommunication can ruin a potentially good relationship, business, or career.

Read this conversation.

Husband: Honey, let's go hiking on the mountain this weekends. It will be fun.

Wife: I think it's going to be very tiring and boring, with no exciting views to see.

Husband: How can you not like the cool mountain atmosphere, the fresh air, the green trees that are invigorating to see, and the great feeling of walking while enjoying the experience?

Wife: I never thought of that. I was thinking it's for the athletic people.

Husband. Nope, it's a very relaxing and energizing experience.

Wife: Let's go then.

If the husband has not thoroughly explained the benefits in vivid details, his wife would probably not go with him. The more you can connect with another on the same mental or emotional level, the better you'll be able to persuade.

Voice

Persuasive people use their voice to their fullest advantage to get what they want from others.

Master persuaders talk quicker, more clearly, more enthusiastically, and more fluently. You may reduce your speaking pace if you want to give the impression

that you’re thinking or analyzing; increase your speaking pace if you want to convey passion or liveliness.

Fillers such as "ahhh" or "ummm" are absolute "no-no's" for master persuaders.

They are also aware NOT to repeat certain words said by others, so others won't think that they pick up information slowly.

They have a deep pitch, as this conveys confidence and commands respect.

They put the accent on certain words within their message to stress their point.

Notice how the meaning of each of the sentences below changes when you highlight a specific word.

Everybody agrees Jake wrote the best story.

Everybody agrees Jake wrote the best story.

Everybody agrees Jake wrote the best story.

Everybody agrees Jake wrote the best story.

Everybody agrees Jake wrote the best story.

Everybody agrees Jake wrote the best story.

By talking at a higher pitch before pausing, master persuaders will also be able to keep people interested in what they will say next.

In document How to Be an Expert Persuader (Page 182-186)

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