2.13 Protecting applications
2.13.6 Recovering Exchange mailboxes and mailbox items
This section describes how to recover Exchange mailboxes and mailbox items from database backups and from application-aware backups.
Overview
Granular recovery can be performed to Microsoft Exchange Server 2010 and later. The source backup may contain databases of any supported Exchange version.
Granular recovery can be performed by Agent for Exchange or Agent for VMware (Windows). The target Exchange Server and the machine running the agent must belong to the same Active Directory forest.
The following items can be recovered:
Mailboxes
Public folders
Public folder items
Email folders
Email messages
Calendar events
Tasks
Contacts
Journal entries
NotesYou can use search to locate the items.
When a mailbox is recovered to an existing mailbox, the existing items with matching IDs are overwritten.
Recovery of mailbox items does not overwrite anything. The mailbox items are always recovered to the Recovered items folder of the target mailbox.
Requirements on user accounts
A mailbox being recovered from a backup must have an associated user account in Active Directory. User mailboxes and their contents can be recovered only if their associated user accounts are
enabled. Shared, room, and equipment mailboxes can be recovered only if their associated user
accounts are disabled.
A mailbox that does not meet the above conditions is skipped during recovery.
If some mailboxes are skipped, the recovery will succeed with warnings. If all mailboxes are skipped, the recovery will fail.
2.13.6.1 Recovering mailboxes
1. When recovering from a database backup, click Microsoft Exchange. Otherwise, skip this step. 2. Select the machine that originally contained the data that you want to recover.
3. Click Recovery.
4. Select a recovery point. Note that recovery points are filtered by location.
If the machine is offline, the recovery points are not displayed. Use other ways to recover:
If the backup is located in the cloud storage, click Select machine, select an online machinethat has Agent for Exchange or Agent for VMware, and then select a recovery point.
Select a recovery point on the Backups tab (p. 73).The machine chosen for browsing in either of the above actions will perform the recovery instead of the original machine that is offline.
6. Select the mailboxes that you want to recover.
You can search mailboxes by name. Wildcards are not supported.
7. Click Recover.
8. Click Target machine with Microsoft Exchange Server to select or change the target machine. This step allows recovery to a machine that is not running Agent for Exchange.
Specify the fully qualified domain name (FQDN) of the machine where the Client Access role of Microsoft Exchange Server is enabled. The machine must belong to the same Active Directory forest as the machine that performs the recovery.
If prompted, provide the credentials of an account that is a member of the Organization Management role group.
9. [Optional] Click Database to re-create any missing mailboxes to change the automatically selected database.
10. Click Start recovery. 11. Confirm your decision.
The recovery progress is shown on the Activities tab.
2.13.6.2 Recovering mailbox items
1. When recovering from a database backup, click Microsoft Exchange. Otherwise, skip this step. 2. Select the machine that originally contained the data that you want to recover.
3. Click Recovery.
4. Select a recovery point. Note that recovery points are filtered by location.
If the machine is offline, the recovery points are not displayed. Use other ways to recover:
If the backup is located in the cloud storage, click Select machine, select an online machinethat has Agent for Exchange or Agent for VMware, and then select a recovery point.
Select a recovery point on the Backups tab (p. 73).The machine chosen for browsing in either of the above actions will perform the recovery instead of the original machine that is offline.
5. Click Recover > Exchange mailboxes.
6. Click the mailbox that originally contained the items that you want to recover. 7. Select the items that you want to recover.
The following search options are available. Wildcards are not supported.
For email messages: search by subject, sender, recipient, and date.
For events: search by title and date.
For tasks: search by subject and date.When an email message is selected, you can click Show content to view its contents, including attachments.
Tip Click the name of an attached file to download it.
To be able to select folders, click the recover folders icon.
8. Click Recover.
9. Click Target machine with Microsoft Exchange Server to select or change the target machine. This step allows recovery to a machine that is not running Agent for Exchange.
Specify the fully qualified domain name (FQDN) of the machine where the Client Access role of Microsoft Exchange Server is enabled. The machine must belong to the same Active Directory forest as the machine that performs the recovery.
If prompted, provide the credentials of an account that is a member of the Organization Management role group.
10. In Target mailbox, view, change, or specify the target mailbox.
By default, the original mailbox is selected. If this mailbox does not exist or a non-original target machine is selected, you must specify the target mailbox.
11. Click Start recovery. 12. Confirm your decision.
The recovery progress is shown on the Activities tab.