36 Lenze · Backup & Restore · Software Manual · DMS 1.3 EN · 04/2014 · TD17
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5.2
Text outputs (optional panel/screen required)
During the actions are processed, the software outputs information in the form of text messages and progress bars (requires optional panel/screen).
The backup and restore processes pass through several successive steps. A sequence step can only be executed if the previous step has been successful.
• In order to be able to trace the processing order of the individual steps, messages are output during the entire processing procedure.
• The respective message signals which processing step has been passed through.
5.2.1
Error messages when a backup or restore is carried out
During the processing of the backup/restore, the following error messages may occur:
Backup Restore
5
Diagnostics
5.2 Text outputs (optional panel/screen required)
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Message Message Information / remedy E0 Failed to initialize
hardware modules It is tried to carry out a backup or restore on an unknown device. • Use the approved Lenze hardware for carrying out
the »Backup & Restore« processes. E1 ERROR: No Backup and
Restore device found! The USB stick inserted does not contain a valid data structure. • Prepare the USB stick with the »Backup &
Restore« software application. E2 ERROR: CONTROL FILE MISSING
OR CORRUPT! No changes applied!
The USB stick inserted does not contain a valid control file.
Prepare the USB stick with the »Backup & Restore« software application.Creating a backup: with the Engineering PC (recommended variant) (23)
E3 ERROR: The target drive is the Backup device! No hard disk found.
Access to the internal storage medium is not possible. The hardware is damaged!
• Contact the Lenze support. E4 ERROR: No internal storage
device detected! The system is unchanged!
Access to the internal storage medium is not possible. The hardware is damaged!
• Contact the Lenze support. E5 ERROR: No operating system
found for backup! The backup was aborted! No data was saved!
On the device no valid operating system was found, or the system is damaged.
• Carry out a restore.
Carrying out restore and auto-restore (28)
• If it fails, contact the Lenze support. E6 Error: Not enough disk
space on Backup device! The backup was aborted! No data was saved!
The USB stick does not provide enough space to save the system.
• Use a USB stick with a greater storage capacity, or remove the data that are not needed from the USB stick.
E7 Error: No storage device for user data for backup found! The backup is aborted! No data was saved!
The SD card was removed. No backup was carried out.
• Remove the USB stick • Insert another SD card • Restart the device • Create a backup
Creating a backup & carrying out recovery (21)
E8 User data device is empty! The SD card does not contain data. E9 ERROR: Windows did not shut
down properly. Please reboot Windows and correct any consistency of the file system
The file system is damaged.
• Windows has to be started and an error check of the file system has to be carried out while the write filter is switched off.
E10 ERROR: Backup of the Windows file system failed! Backup aborted! No data was saved!
Errors have occurred during the backup of Windows Embedded Standard. No backup was carried out.
• Try to carry out the backup again. If this fails, contact the Lenze support.
5
Diagnostics
5.2 Text outputs (optional panel/screen required)
38 Lenze · Backup & Restore · Software Manual · DMS 1.3 EN · 04/2014 · TD17
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Log file
Afterwards the text messages are saved on the USB stick in a log file: <USB stick>:\Backup\Log.txt
5.2.2
Error messages when an update is carried out
When an update is executed, there is the following processing order:
E14 ERROR: Storage capacity of the selected backup is too small. Invalid backup!
The control file does not match the backup, or the backup was manipulated.
• Only use backups that are consistent in themselves.
E15 ERROR: The size of the target device is too small. Backup exceeds storage capacity of target device!
The backup originates from a greater storage medium.
• Contact the Lenze support. Message Message Information / remedy
5
Diagnostics
5.2 Text outputs (optional panel/screen required)
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ During an update the following error messages may occur:
The error messages can be viewed via the »WebConfig« in the Logbook section.
Message Message in the logbook Remedy E1 System version is identical
to the selected update package. No action necessary.
The software version of the controller is already up to date (version identical to that of the update).
• Remove the USB stick • No further action required
E2 No Backup package found During the backup creation errors have occurred. The update process cannot be continued.
• Check messages in the
<USB stick>\Backup\Log.txt file • Eliminate error
• Restart update process. E3 Migration finished
successfully. Update
finished with <<1>> errors. Please restore your
previous Backup.
The migration of the databases has been carried out successfully, but the installation of the update has failed. Try the following:
• Configure USB stick for a restore
• Carry out restore. (Like this your system is reset to the original state). Carrying out restore and auto-restore (28)
• Repeat update process.
Carrying out an update/auto-update (only available for control technology) (33)
E4 Migration failed. The system is corrupt! Please restore your previous Backup.
Update of the data has failed. • Configure USB stick for a restore
• Carry out restore. (Like this your system is reset to the original state). Carrying out restore and auto-restore (28)
• Repeat update process.
Carrying out an update/auto-update (only available for control technology) (33)
E5 Migration failed. The
system is unchanged! The change attempt was carried out in the temporary directory, so that the controller was not changed. • Try to import the update again.