VERIFYING RETURN REQUESTS How do I get here?

TheVerify Return Requests or Return Requests Pending Verificationpage opens when you select Payments &

Receivables > Electronic Funds Transfer > Return Payments > Verify from the menu.

What can I do here?

Use this page to verify return requests, which submits these requests for processing. You can only verify those records that do not exceed your Data Verification maximum amount limit, which is defined by your company's setup. You cannot verify records that you entered or modified.

What do the fields mean?

Transit

The current transit. To choose a different transit and start working with it, click Change. For details, see

"Selecting a Transit" on page 141. This link is available only if you are entitled to multiple transits.

Display

Specify which return requests to display in the list.

Only items I can verify: Displayed only if you are entitled to verify return requests for this transit. If so, this is the default selection.

All items pending verification: The list displays all return requests pending verification. If you are entitled to verify return requests for this transit, you can view both requests you can verify and those you entered, which you cannot verify.

Note: If you select this or if this is the only item available, the page name is Return Requests Pending Verification.

The radio buttons are available only if you are entitled to verify return requests.

What do the columns mean?

Select

You can verify the selected return requests. To select all return requests in the list, select the check box in the column heading. This check box is available only for return requests that you can verify.

Item trace number

The item trace number for the returned payment.This number is available in the DEFR225 report or corresponding file.

Originator shortname

The short name of the originator of this payment.

Account

The account number of the recipient of the payment.

Amount

The dollar amount of the returned payment, as well as the currency and the record type of the transaction (CR or DR).

Reason

The reason code for returning this payment. To view the description of a reason code, click the Reason link.

For a list and description of return codes, see "Returned/Dishonoured Items" on page 27.

Details

To view additional information about a return request, click the Details link. For details, see "Viewing a Return Request" on page 154.

What do the links and buttons do?

To choose a different transit and start working with it, click Change beside the current transit. For details, see

"Selecting a Transit" on page 141. Available only if you are entitled to multiple transits.

To toggle between viewing only return requests you can verify (the default selection) and viewing all return requests pending verification, click your selection. Available only if you are entitled to verify return requests for this transit.

To view additional information about a return request, click the corresponding Details link. For details, see

"Viewing a Return Request" on page 154.

To verify one or more return requests, select them and click Verify. Available only if you are entitled to verify return requests for this transit.

Note: You can view the accepted returns on the next business day's DEFR 710 DLC Initiated Return Report. For information on reports, refer to theElectronic Funds Transfer Client Manual, which is available from the bank.

To return to your starting point with transits without verifying return requests, click Cancel.

If you are entitled to multiple transits, the Select Transit page opens. For details, see "Selecting a Transit"

on page 141.

If you are entitled to one transit, the Transit page opens. For details, see "Viewing your Transit" on page 142.

GLOSSARY

C CPA

Canadian Payments Association.

E EFT

Electronic Funds Transfer service.

F FTF

File Transfer Facility service.

P PIN

Personal Identification Number. A secret password shared between a user and the bank that can authen-ticate the user to the bank.

INDEX

Correction Requests Pending Verification page 95 CPA transaction-type codes 24

D

Delete a Correction Request page 93 Delete Payment Group page 45

files

searching for items in a list 22

M

Move Payment – Select Payment Groups page 69 Move Payment – Select Payment(s) page 70

O

payment groups

viewing a summary of payments in 47 payment statuses 82

moving between payment groups, step 1 69 moving between payment groups, step 2 70 recalling Payments Rejected by EFT page 136 PIN

setting up for your SecurID token in EFT 19 post-delivery tasks 82

Q

Quick Amount Change page 61

R

Recall Files page 121

Recall Payment – Details page 116 Recall Payment – Search page 114

Recall Payment Group – Select Payment Group page 120 Recall Payment Group page 118

Resubmission Requests Pending Verification page 111 Resubmit a Payment page 102

Return Requests Pending Verification page 159 returned payments 97

setting up a new PIN for EFT 19

SecurID authentication in this service 17 using an existing PIN in EFT 18 Select Service Agreement page 30

Verify – Select Payment Group page 72 Verify Correction Requests page 95

Verify Payments and Payment Group page 73 Verify Resubmission Requests page 111

Verify Return Requests page 159 View Correction Request page 90 View Payment Group page 39 View Payment page 54

View Rejected Payment page 138 View Resubmission Request page 105 View Return Request page 154