User s Guide. v.5.6.0

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written permission of Quest Software, Inc.

The information in this document is provided in connection with Quest products. No license, express or implied, by estoppel or otherwise, to any intellectual property right is granted by this document or in connection with the sale of Quest products. EXCEPT AS SET FORTH IN QUEST'S TERMS AND CONDITIONS AS SPECIFIED IN THE LICENSE AGREEMENT FOR THIS PRODUCT, QUEST ASSUMES NO LIABILITY WHATSOEVER AND DISCLAIMS ANY EXPRESS, IMPLIED OR STATUTORY WARRANTY RELATING TO ITS PRODUCTS INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IN NO EVENT SHALL QUEST BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, SPECIAL OR INCIDENTAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION OR LOSS OF INFORMATION) ARISING OUT OF THE USE OR INABILITY TO USE THIS DOCUMENT, EVEN IF QUEST HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Quest makes no representations or warranties with respect to the accuracy or completeness of the contents of this document and reserves the right to make changes to specifications and product descriptions at any time without notice. Quest does not make any commitment to update the information contained in this document.

If you have any questions regarding your potential use of this material, contact: Quest Software World Headquarters

LEGAL Dept 5 Polaris Way Aliso Viejo, CA 92656

www.quest.com

email: [email protected]

Refer to our Web site for regional and international office information.

Patents

This product is protected by U.S. Patent: 7,979,245. Additional patents pending.

Trademarks

Quest, Quest Software, the Quest Software logo, Foglight, IntelliProfile, PerformaSure, Spotlight, StealthCollect, TOAD, Tag and Follow, Vintela Single Sign-on for Java, and vFoglight are trademarks and registered trademarks of Quest Software, Inc in the United States of America and other countries. For a complete list of Quest Software’s trademarks, please see http:// www.quest.com/legal/trademark-information.aspx. Other trademarks and registered trademarks are property of their respective owners.

Third Party Contributions

Foglight for Virtual Desktops contains some third party components. For a complete list, see the License Credits page in Foglight for Virtual Desktops online help.

User’s Guide August 2011 Version 5.6.0

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For information about installation, see the Foglight for Virtual Desktops Installation and Setup Guide. For general navigation instructions and information about common browser interface elements, see the Foglight for Virtual Desktops Quick Start Guide. For Administrator role workflow instructions, see the Foglight for Virtual Desktops Administrator’s Guide.

Structure of the Foglight for Virtual Desktops User’s Guide

The User’s Guide is broken into several main sections, and covers:

• All of the main monitoring and diagnostics screens, including the “The Quick Views” on page 13 and “The Explorer Dashboards” on page 32. These terms are explained later in this guide.

• Navigation between all of the main views. This is designed to be intuitive, helping new users learn how to use Foglight for Virtual Desktops, and helping experienced users to quickly find and fix problems.

• Descriptions of common workflows, in the form of “how do I...?” questions and answers.

Syntax Conventions in the Guide

This guide employs a set of conventions that are used in the command syntax.

• Generic examples follow the UNIX path structure that uses forward slashes ‘/’ to separate directories.

• <foglight_for_virtual_desktops_home> is a placeholder that represents the path to the Foglight for Virtual Desktops Management Server installation.

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About Quest Software, Inc.

Quest Software simplifies and reduces the cost of managing IT for more than 100,000 customers worldwide. Our innovative solutions make solving the toughest IT management problems easier, enabling customers to save time and money across physical, virtual and cloud environments. For more information about Quest go to www.quest.com.

Contacting Quest Software

Refer to our Web site for regional and international office information.

Contacting Quest Support

Quest Support is available to customers who have a trial version of a Quest product or who have purchased a Quest product and have a valid maintenance contract. Quest Support provides unlimited 24x7 access to our self-service portal. Visit the Quest Support Web site at http:// support.quest.com.

From the Quest Support Web site, you can do the following:

• Retrieve thousands of solutions from our online Knowledgebase • Download the latest releases and service packs

• Create, update and review Support cases

View the Global Support Guide for a detailed explanation of support programs, online services, contact information, policies and procedures. The guide is available at: http://support.quest.com.

Email [email protected]

Mail Quest Software, Inc. World Headquarters 5 Polaris Way

Aliso Viejo, CA 92656 USA

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Overview

This chapter describes the Foglight for Virtual Desktops operator role and provides instructions for logging in to Foglight for Virtual Desktops.

Perform these steps before following the instructions in this chapter:

• Obtain your Foglight for Virtual Desktops user name and password from your administrator. • Ensure that your Web browser has JavaScript functionality enabled.

Understanding Roles

This guide focuses on the functionality that is available to you when you log in as an operator. An operator is typically a desktop administrator or desktop architect. In some cases, an operator may be someone on the infrastructure team or from the IT helpdesk. A Foglight for Virtual Desktops operator is responsible for ensuring the health and performance of the vWorkspace environment. For example, an operator manages the brokers, ensures that users are being allocated virtual desktops, and makes sure that the configuration of the vWorkspace components (for example, Experience Optimized Protocol) is correct. Foglight for Virtual Desktops operators have access to a restricted set of dashboards.

For detailed information about the Foglight for Virtual Desktops user roles, refer to the Quick Start Guide.

Logging in to Foglight for Virtual Desktops

This section describes how to log in to the browser interface.

Note Foglight for Virtual Desktops must be running before you can log in.

To log in to Foglight for Virtual Desktops on Windows:

1 Depending on where you installed the program icons, choose Start > Programs > Quest Software > Foglight for Virtual Desktops 5.6.0 > Foglight for Virtual Desktops Console. 2 Enter a valid user name and password and click Login.

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To log in to Foglight for Virtual Desktops using a Web browser: 1 Open a Web browser instance.

Note For a list of supported browsers, see the Release Notes.

2 Navigate to a URL that uses the following syntax: http://<hostname>:<port>/

where <hostname> is the name of the machine that has a running instance of Foglight for Virtual Desktops and <port> is the HTTP port specified during installation (the default is 8080).

The login screen appears.

3 Enter your user name and password on the login screen. 4 Click Login.

As an operator, the Welcome page is the first dashboard that you see. For information about that dashboard, see “The Foglight for Virtual Desktops Welcome Page” on page 11.

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Working with Foglight for Virtual Desktops

Foglight for Virtual Desktops is a software application used for monitoring virtual desktops. Foglight for Virtual Desktops can help both new and experienced users to significantly reduce the mean time to resolution (MTTR) of issues within virtual desktop environments by increasing their visibility into those frequently changing environments. It provides diagnostic details about servers and other components, historical trending information, and highly informative alerts and graphs. Foglight for Virtual Desktops:

• Shows you the availability and resource consumption of the core vWorkspace infrastructure (including brokers, secure access gateways, and print servers).

• Shows you who is logged into your environment and whether they are using a VM-based virtual desktop (VDI), a terminal server (TS), or both.

• Shows you the status of each virtual machine (VM).

• Shows you the status and resource consumption of each TS, along with any outages. • Shows you the VDI and TS sessions for each named user.

• Provides rich alarms, which identifies the affected users for each alarm. This helps you prioritize your time, so that you can focus on the issues that affect the most users.

• Provides functionality for integrating your Foglight for Virtual Desktops alerts with System Center Operations Manager (SCOM). This enables your helpdesk or IT operations teams to see alerts from your virtual desktop infrastructure and to react accordingly.

Navigating Foglight for Virtual Desktops Using Breadcrumbs

For a detailed description of breadcrumbs, refer to the Foglight for Virtual Desktops Quick Start Guide. The Quick Views produce a single breadcrumb. You can return to the Quick View at any time by clicking the Quick View breadcrumb in the trail. When you return to the Quick View, it appears the way it did before you navigated away from it. Therefore, you can always click the appropriate breadcrumb to get back to where you were before, as shown in the diagram below.

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The Foglight for Virtual Desktops Browser Interface

Foglight for Virtual Desktops contains a set of monitoring views, as well as several administration and setup dashboards.

The following high-level diagram describes the navigation among the views and dashboards.

There are main types of views: the Quick Views dashboards, the Explorer dashboards, the two User dashboards, and the main Welcome page - to which you can always return by clicking the

Foglight for Virtual Desktops icon at the top-left of the screen. There is also an All Hosts view, which shows all of the monitored servers, and an All Alarms view, which shows all of the alarms across the environment.

The Quick Views

These views show you the virtual desktop infrastructure, which includes: • The vWorkspace components (which are organized into three categories). • The VDIs (VM-based virtual desktops).

• The Terminal Server/Remote Desktop Session Host (TS/RDSH) infrastructure.

Use the Quick Views dashboard to see the status of all of the parts of the infrastructure at once. Rich tabs, called Perspectives, are displayed at the top of the Quick View. They function mostly like normal tabs, but with some differences. For more information, see “The Perspectives” on page 15.

While viewing one Perspective, you can see if there are alarms in the other Perspectives, which allows you to quickly move into a proactive troubleshooting mode at any time.

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From the Quick Views, you can navigate to the detailed diagnostic views called Explorer Views.

The Explorer Dashboards

The Explorer dashboards provide in-depth diagnostics capabilities. They present more screen details than the Quick Views and allow you to drill down into specific areas when diagnosing a problem.

The User Dashboard

The two User dashboards are called User Sessions and Impacted Users. They provide detailed information about user sessions and the users that are affected by issues, respectively. This guide describes “The User Sessions Dashboard” on page 36 and “The Impacted Users Dashboard” on page 38 in detail in these sections.

The Foglight for Virtual Desktops Welcome Page

The Foglight for Virtual Desktops Welcome page is the first view you see when you log in to Foglight for Virtual Desktops. It gives immediate access to all of the main product capabilities.

The Welcome page answers the following questions: 1 Where do I configure Foglight for Virtual Desktops?

2 How do I look at the state of the virtual desktop environment or diagnose specific issues? 3 How do I perform other tasks related to monitoring, such as configuring or running a report,

or setting up blackout windows for system maintenance.

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Discover and Configure My Virtual Desktop Environment

Before Foglight for Virtual Desktops can start monitoring your environment, you must configure the application and perform discovery. This is a link to the Discovery and Configuration wizard, which is described in detail in the Foglight for Virtual Desktops Administrator’s Guide.

Click this link immediately after you install the product. As your environment changes, you may choose to return here occasionally to reconfigure Foglight for Virtual Desktops.

Please Select a Virtual Desktop Farm from the List

Click this link to configure the vWorkspace Farms that you want to monitor. It is common to have multiple farms, for example UAT and production.

View the Health of My Virtual Desktop Environment

Click this link to navigate to the Quick Views, which show you the health of your environment and any alarms on your monitored virtual desktop infrastructure components. From there, you can drill down into the Explorer diagnostic dashboards for more detailed diagnostic information.

The Quick Views are described in “The Quick Views” on page 13.

See Which Users Are Impacted by Issues

Click this link to navigate to the Impacted Users dashboard, which shows you the users that are affected by the alarms fired by Foglight for Virtual Desktops. The Impacted Users dashboard is described in detail in “The Impacted Users Dashboard” on page 38.

You can access the Impacted Users dashboard directly from the Welcome page, or navigate to it from any alarm shown in Foglight for Virtual Desktops, as described in “Navigating to the Impacted Users Dashboard” on page 38.

Show Me a User's Sessions

The User Sessions dashboard lets you see the sessions each user has. Users are listed by name. This view can be used:

1 For viewing the sessions (for both VDI and TS) of a user when the user calls the helpesk with a problem.

2 When assessing the impact of issues on particular users. For example, if there is an issue with a particular VM, you can navigate to this view to see who is using that VM and what else they are using.

The User Sessions dashboard is described in “The User Sessions Dashboard” on page 36.

Configure Alarm Reporting and Blackouts

For information on how to configure alarm reporting and blackouts, see the Foglight for Virtual DesktopsAdministrator’s Guide.

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Report on Your Enterprise

For information on how to report on your enterprise, see the Foglight User’s Guide, which is available on our support portal.

Tap into the Product Community

This link takes you to the Foglight for Virtual Desktops Community, where you can join the discussion with other customers and Quest representatives.

How to Find This Page

The Foglight for Virtual Desktops Welcome page can be reached in several ways:

1 The Welcome page is displayed when you first log in to Foglight for Virtual Desktops if you have not set a different home page. See the Foglight for Virtual Desktops Quick Start Guide for instructions on changing your home page.

2 Click on the Foglight for Virtual Desktops logo at the top left of the screen.

3 Click on the first (left-most) breadcrumb. Breadcrumbs are described in “Navigating Foglight for Virtual Desktops Using Breadcrumbs” on page 9 and in the Foglight for Virtual Desktops Quick Start Guide.

The Quick Views

The Quick Views provide a central location in the browser interface from which you can see high-level monitoring data. The Quick Views show the overall status of your virtual desktop

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In these views, you can see the whole of your vWorkspace environment, the number of

components you are monitoring (for example, brokers, web access servers, Terminal Servers and VMs, and their status. Additionally, you can see any alarms that relate to the components and drill down to either the alarms themselves (to see who is affected by an alarm or to acknowledge an alarm, for example) or navigate to the in-depth dashboards available for VMs and Terminal Servers. These views also show trending information, so you can quickly see if an issue is persistent or transient.

The Purpose of The Quick Views

These views are specifically designed to answer the following types of questions:

• Brokers: Are all of my brokers up? What resources are my brokers consuming? Which brokers have been down most recently?

• VMs: How many VMs do I have? In what Groups are my VMs? With which VMs are there problems?

• Terminal Servers: How many Terminal Servers do I have? Where are my Terminal Servers located? What resources are they consuming? With which Terminal Servers are there problems?

View Layout

This view is divided into four main areas: • The Perspectives(at the top). • The Navigator Pane (at the left).

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• The Alarms Pane (at the bottom and right).

The Perspectives

The Perspectives are the tab-like squares along the top of the Quick View. You can use a Perspective in two different ways:

• Click the name of the Perspective. Information associated with that Perspective appears in the summary pane. For example, if you click Brokers, the Summary pane displays an overview of information about all brokers in the farm that you chose on the Foglight for Virtual Desktops Welcome page.

• Click an alarm button on the bottom half of the Perspective. From left to right, these are: fatal alarms, critical alarms, warning alarms, and informational alarms. When you click one of these buttons, Summary and Alarms panes below the Perspective are filtered based on that context. For example, you have five Terminal Servers, two have critical alarms, and you click the critical alarm segment of the Perspective. The Summary and Alarms panes refresh to show only information about the two Terminal Servers associated with the critical alarms. Therefore, you do not have to sift through what could be hundreds of Terminal Servers (or thousands of VMs) to locate the specific ones that you want to examine.

Note If no alarms of a particular type are associated with the type of monitored component represented by a Perspective, then the associated icon is grayed-out.

The Navigator Pane

The Navigator Pane lists all the components that make up the type of component represented by the selected Perspective. For example, if the Connectivity Perspective is selected, you see the list of Web Access Servers and Secure Gateways. The component types listed in the Navigator pane are grouped. For example, in the Connectivity Perspective there are two groups: the Web Access Servers group and the Secure Gateways group.

Click a components or group to select it. If you select a group, summary information pertaining to that group is displayed in the Summary pane.

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For example, from the Connectivity Perspective, if you click on the group Secure Gateways you see:

• The number of Secure Gateways that are available, graphed over time.

• A graph that shows the availability of the three least available Secure Gateways. Below the graph is a list of the three least available Secure Gateways. The list is ranked in ascending order of availability, so the least available is at the top.

• A graph that shows the most recent Secure Gateway outages, with a list below it of the names of the three Secure Gateways that have the most recent outages. This list is ordered so that the one with the most recent outage is at the top.

The All Hosts View

From any Quick View, you can see all hosts in your virtual desktop environment by clicking See Status of All Hosts (at the top-right of any Quick View).

The Alarms Pane

The Alarms Pane displays a list of all alarms on the components with the selected Perspective. Alarms that are not on the selected component are filtered out. Furthermore, if an alarm severity is selected (for example, if you clicked Fatal on the Perspective), then only alarms of that severity are shown. For every alarm, the Alarms pane lists the alarm severity, when the alarm was fired, the alarm message, and a link to the Impacted Users dashboard.

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For every alarm, this pane includes a link to a dashboard (Impacted Users) that shows you which users are affected by that alarm. This is calculated as follows:

• For an alarm on a broker, it is assumed that all users are affected. This is not necessarily true, but it is a reliable proxy.

• An alarm on a TS/RDSH affects all users on that TS/RDSH.

• The single user logged onto a Virtual Machine is considered affected by any alarm on that VM.

To the right of any alarm, a small icon shows a user and an impact symbol. Click that icon to drill down to the Impacted Users dashboard, which is described in detail in “The Impacted Users Dashboard” on page 38. Additionally, when you click See All Alarms at the top-right of the Alarms pane, you navigate to a screen that lists all alarms in the entire system, along with all of the system changes that have taken place.

Alarm Detail

View an Alarm Detail dialog by clicking on an alarm message.

You can also navigate to the Alarm Detail dialog from the User Sessions and Impacted User dashboards by clicking the number of alarms displayed in the Alarms column.

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Managing Alarms

To manage alarms, click Severity, Time, or Alarm Message. Doing so causes the Alarm Detail dialog to display.

You can use this dialog to acknowledge and clear alarms. See the Foglight User’s Guide on our support portal for more information about working with alarms.

You can also navigate to this dialog from the Impacted Users dashboard by clicking the Severity icon.

Tour of the Quick Views

This section describes the individual Quick Views in detail. The Quick Views have an overall consistent design.

The Connectivity Quick View

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Purpose of the Connectivity Quick View

This view displays the vWorkspace components that usually reside in your demilitarized zone (DMZ) and are responsible for connectivity into the vWorkspace farm.

For each of the Secure Gateways and Web Access Servers, summary information across all components of those types is displayed and a more detailed view of each individual component is provided.

Details of Specific Secure Gateways or Web Access Servers

Select a group (either Secure Gateways or Web Access Servers) to view summary information for that group.

If you click an instance of a Web Access Server or Secure Gateway, the browser interface displays: • The history of that component’s availability.

• The resources (CPU, memory, disk, and IO) used by that specific component. That is, the total resources used by all the services that make up that component. If you want to see what resources an individual service uses, refer to “Resource Usage by Service” on page 20. • A list of services that are monitored for that component. For each service, either a green play

icon or a red stopped icon is displayed, so you can see at a glance which services are running or not running.

• The alarms that were fired on that particular component.

The following image shows the Quick View for a Secure Gateway. The layout of a Quick View for a Web Access Server is exactly the same; the services displayed are different.

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Resource Usage by Service

Click the name of any service to see a more detailed view that displays CPU, memory, disk, and IO for that service, along with the underlying (OS-level) name of the service and a description of what the service does. This detailed view is shown in the image below. Additionally, click one of the resource spinners (CPU, memory, disk, or IO) to view a popup that displays the top five consumers of that particular resource on the server. This is true of all Quick Views that display resource consumption.

The Brokers Quick View

The Brokers Quick View is one of the central views in Foglight for Virtual Desktops. The Brokers Quick View provides a summary of broker and broker database health.

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Purpose of the Brokers Quick View

For users to acquire desktops quickly and without encountering issues, it is important that the brokers and associated databases be available and responsive. The Brokers Quick View groups together the main aspects that you need to check:

• The broker functionality and the resources that the brokers are using. You can see if brokers are in need of resources.

• The database availability and response time and whether the databases have sufficient growth space.

This information helps you diagnose broker-related issues.

Brokers Quick View Layout

The Brokers Quick View is shown in the following image.

For brokers to function properly, the brokers and the broker databases (including the reporting database, if installed) must be available and responsive. So, on the Broker Quick View, you can view summary information about the brokers and the broker databases. For more detail about the broker databases, see “Database Quick View Layout” on page 22.

The layout of the Broker Quick View is similar to that of the other Quick Views. However, the Broker Quick View is slightly different in the center and the right areas. From left to right, this Quick View displays:

• The number of available brokers (at the left). • The response time of the broker database.

• The three least available brokers, in a chart and in a list. • The most recent broker outages, in a chart and in a list.

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By showing database response time information alongside broker availability, this single Quick View helps you diagnose broker issues more quickly.

Note Although database response time is displayed, the Alarms pane at the bottom of this Quick View shows only broker-related alarms. For database-related alarms, see “Database Quick View Layout” on page 22.

Quick View for an Individual Broker

Click on an individual broker’s name on the navigation pane at the left, to cause a view to appear that displays the availability of that broker over time, the services that are running, the resources consumed by that broker, and any alarms fired on to the broker. This view is shown in the image below.

As with the other monitored vWorkspace components, click an individual service to see the resources the service is using, the underlying name of the service, and the purpose of the service. Tip This information can help less-experienced administrators learn their way around vWorkspace.

Database Quick View Layout

All vWorkspace installations have either one or two databases. They either have just the broker database (sometimes called the vWorkspace Database or the Configuration Database; all three terms are interchangeable), or they also have the vWorkspace Reporting database.

Foglight for Virtual Desktops monitors the availability, response time, and growth of both databases. If the Reporting database does not exist, Foglight for Virtual Desktops indicates that. The layout of the Database Quick View is shown in the image below.

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Note The standard Quick View layout is used in this Quick View, so only the Summary pane is described here.

The Summary pane is split horizontally into two parts. From left to right, the top row shows the availability, response time, size, capacity, and growth of the Broker Database, and the bottom row shows the same information for the Reporting Database.

Frequently Asked Questions

I use clustering, mirroring, or both. How do these configurations affect the Database Quick View? They do not. As long as Foglight for Virtual Desktops can connect to the database using its credentials, and as long as Foglight for Virtual Desktops can execute the necessary SQL

statements to determine the response time, size, and growth of each database, then the Quick View is fully populated.

I do not see any information about the services that the database. comprises. How does Foglight for Virtual Desktops determine the database availability?

The primary audience for Foglight for Virtual Desktops is the vWorkspace administrator, who is typically not responsible for detailed database configuration or management. Therefore, Foglight for Virtual Desktops aims to show enough information to the vWorkspace Administrator for the he or she to know whether there is a problem with the database and whether that problem is related to performance or growth. At that point, the database administrator would typically get involved and would use a database product to diagnose and fix the problem. Therefore, Foglight for Virtual Desktops does not monitor the detailed database services. In any case, these services would be different depending on whether the database is mirrored, clustered, and so on.

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Quick View for an Individual Database

If you select an individual database in the Quick View Navigation pane, only the information related to that particular database is displayed, as shown in the image below.

The Other vWorkspace Servers Perspective

In terms of layout, this Perspective is the same as the Connectivity Perspective (except, of course, that the services running on each server are different). Therefore, for details, see “The

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The Terminal Services/Remote Desktop Session Host Quick View

Foglight for Virtual Desktops supports users running any combination of Terminal Services/ Remote Desktop Session Host (TS/RDSH) and VDI (VM-based virtual desktops). For information on monitoring and diagnosing VDI, see “The VDI Quick View” on page 28.

Purpose of the TS/RDSH Quick View

The TS/RDSH Quick View provides performance and availability diagnostics for TS/RDSHs in a simple format. The main foci of this Quick View are to show the:

• TSes/RDSHs that exist, where they are located, and their availability and usage. • Resource consumption of each TS/RDSH.

• Users that are logged in to each TS.

• TSes that have the most users and the highest resource consumption. On the TS/RDSH Quick View, this information is correlated in a number of ways.

Navigating to the Terminal Server Quick View

As with other Quick Views, navigate to this view by clicking on the appropriate Perspective, or by using the breadcrumbs on your browser if you have visited this view previously.

Navigating Away From the Terminal Server Quick View

In addition to the usual steps (using the breadcrumbs, or by clicking another Perspective), there are three other ways you can leave this view; these are described below. All three ways leave a breadcrumb, so it is easy to navigate back to this view.

• Click the Impacted Users icon in the row for an alarm to drill down to the Impacted Users dashboard. For information about the Impacted Users dashboard, see “The Impacted Users Dashboard” on page 38.

• Select a TS/RDSH from the navigation pane at the left and click Open TS Explorer on the top-right of the pane. The TS Explorer provides detailed information about the selected TS, including a list of users who are logged in to it. For information about the TS Explorer, see “The Terminal Server Explorer” on page 32.

• Select a TS/RDSH from one of the busiest or most utilized servers described below.

The Top-Level TS/RDSH Quick View

This view provides summary information for each location in which you have Terminal Servers/ RDSHs.

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The basic layout of this view is similar to that of the other Quick Views.

There are, however, two very important differences in the way that the Navigation pane works for this Quick View.

Searching for TSes/RDSHs

Virtual Desktop environments typically contain a relatively limited number of brokers, user profile servers, and similar items. They may, however, contain hundreds of TSes and thousands of VMs. For that reason, Foglight for Virtual Desktops makes it easy to find a particular TS for VM in large environments while avoiding UI problems. Therefore, the Virtual Desktop and Terminal Server Quick Views are different from the others.

• If you have a large number of Terminal Servers in a single location and you select that location, Foglight for Virtual Desktops lists first five TSes followed by text that information you how many others there are. Click this text to retrieve the next five, and so on. This prevents a potentially slow retrieval of a large number of TS names.

• To quickly retrieve a particular TS, simply click the small magnifying glass icon at the right of the location name and start typing the name of the TS in the field provided. This will enables you to type the name (or a part of the name) of the TS that you are looking for. As you type, the list changes dynamically and becomes shorter. When you see the TS in the list, select it. This workflow is the same for Virtual Machines.

Navigation and Workflow

This top-level view shows you at a glance what is happening across the Terminal Servers/RDSHs in a particular location, as defined in the vWorkspace console. The Summary pane is divided into four parts. Each part has a chart at the top and a list at the bottom. From left to right, these display:

• A chart of the busiest TS/RDSHs, for example, the TS/RDSHs in this location with the greatest number of sessions. The list of busiest Terminal Servers is below it.

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• A chart of the top three TS/RDSHs, calculated by % of CPU consumed. The list of the top three CPU consumers is below it.

• A chart of the top three TS/RDSH memory consumers, calculated by % of memory consumed. The list of the top three memory consumers is below it.

• A chart of the top three TS/RDSH disk consumers, calculated by % of disk utilized. The list of the top three disk consumers is below it.

Each section has the same structure. The top portion shows how the metric in question (for example, the number of user sessions) has changed over time. The bottom portion lists the Terminal Servers/RDSHs that are graphed at the top portion. The list is always in descending order, that is, from busiest or most loaded at the top to the least busy or least loaded at the bottom. As with other Quick Views, you can select an individual TS/RDSH from the left to see a specific Quick View for that TS/RDSH.

You can also click one of the TS/RDSHs listed under the busiest or most loaded graphs. This drills down you to the detailed TS Explorer dashboard.

Quick View for an Individual TS/RDSH

Click a TS/RDSH in the navigation pane, to display to a Quick View for that TS/RDSH. Additionally, you can click a resource spinner (for example, CPU, memory, disk IO) to cause a popup to appear that lists the top five consumers of that resource on the TS/RDSH. If you click the network IO spinner, a graph of network IO activity over time displays.

The layout of this view is similar to those used for individual Web Access Servers, Secure Gateways, Print Servers, and User Profile Servers. For more information about this type of layout, see See “Details of Specific Secure Gateways or Web Access Servers” on page 19 and “The Other vWorkspace Servers Perspective” on page 24. There are two ways, however, in which this view differs from the other Quick Views:

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• Not all services need to be running for the TS to be considered available. For example, the Quest EOP Xtream process is used for graphics acceleration over a latent connection (usually a WAN). If your virtual desktops are primarily used over a LAN, you will probably not use EOP Xtream. Therefore, the availability of the EOP Xtream process is not used as part of the calculation of the availability of a TS/RDSH.

• On the top right of the Summary Pane, there is an additional link, Open in TS Explorer. Clicking that link drills down to a more detailed TS/RDSH diagnostics view, described in detail in “The Terminal Server Explorer” on page 32.

Click a service name running on the TS/RDSH to see the status of that service, the underlying name of the service, the purpose of the service, and the resources the service is consuming.

The VDI Quick View

Foglight for Virtual Desktops supports any combination of TS/RDSH and VDI (VM-based virtual desktops). For information about monitoring Terminal Servers/RDSHs, see “The Terminal Services/Remote Desktop Session Host Quick View” on page 25.

Purpose of the VDI Quick View

The VDI Quick View provides a simplified process of performance and availability diagnostics for hosted Virtual Desktops (VDIs). In particular, it combines high-level overviews of the statuses of the individual virtual desktops with drilldowns into their configuration details. The main foci of this Quick View are:

• To show the VMs that exist, the status of each VM, and the Groups (Desktop Pools) in which they are located.

• To show which user that is logged in to each VM.

Navigating to the VDI Quick View

As with other Quick Views, navigate to this view either by clicking the appropriate Perspective or using the breadcrumbs if you have visited this view previously.

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Navigating Away From the VDI Quick View

In addition to the usual steps (using the breadcrumbs or clicking another Perspective), there are three other ways that you can leave this view (all leave a breadcrumb, so it is easy to return to this view:

• Click the Impacted Users icon in the row for an alarm to drill down to the Impacted Users dashboard. For more information about the Impacted Users dashboard, see “The Impacted Users Dashboard” on page 38.

• Select a VM in the navigation pane on the left and click Open in VDI Explorer on the top-right of the pane. The VDI Explorer provides you with detailed information about a particular VM, including who is logged onto it. The VDI Explorer is described in detail in “The VDI Explorer” on page 34.

• Search for and select an individual VM by status. For more information, see “Finding a VM by Status” on page 30.

The Top-Level VDI Quick View

This view provides summary information for each Desktop Group (sometimes called a VM Pool).

This Quick View has the same basic layout as the other Quick Views. Only the Navigation and Summary panes are different.

The Navigation pane is the same in this Quick View as it is in the Terminal Server Quick View. That is, you can search for VMs in the navigation pane and filter the lists of VMs based on your search criteria. Even if you have a large number of VMs, you can quickly find the ones in which

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you are interested. For more information about how to use the search functionality, see “Searching for TSes/RDSHs” on page 26.

Tip If you are looking for the VM used by a particular user, use the User Sessions view instead. This view is described in “The User Sessions Dashboard” on page 36. By searching for the name of the user in this dashboard, Foglight for Virtual Desktops lists the VMs (and TS/RDSHs, if relevant) being used.

The Summary pane in this Quick View consists of two areas: • Find a VM by status (at the left).

• Desktop Group utilization and growth (at the right). Finding a VM by Status

When you have many thousands of VMs, it can be challenging to find the VMs with which there are problems. Foglight for Virtual Desktops makes this task quicker and easier, helping to reduce the Mean Time To Resolution (MTTR) of issues.

• The central part of the window in the VDI Quick View allows filtering of the VM list by VM status, the status of the VM from the point of the view of the vWorkspace. Foglight for Virtual Desktops does not monitor OS resource consumption on virtual machines.

• The status list has approximately 40 statuses in it, most of which are only relevant for ESX VMs and many of which may not be of interest to you. Use the check box above the list to narrow down the list to the four most important four statuses: Powered-Up, Invalid, Powered-Down, and Suspended.

• Powered-Up: The virtual machine is powered up (running).

• Invalid: vWorkspace is unable to determine the state of the virtual machine. This may be, for example, because vWorkspace cannot contact the virtualization system or the

virtualization system gave vWorkspace an unknown response.

• Powered-Down: The virtual machine is powered down (not running).

• Suspended: Where supported by the virtual machine, suspending saves the system state and working set of the virtual machine to disk before powering off. When resumed, the computer is returned to the state it was in before being suspended. This option is faster since the operating system does not have to go through the complete load and

initialization process.

If you select a status (whether or not the checkbox is selected), Foglight for Virtual Desktops displays the VMs in the selected group that have that status. From there, you can select a VM to explore. For information about exploring VMs, see “The VDI Explorer” on page 34. Additionally, the table that displays the list of VMs that are in the selected status has a search box. To filter the list further, type relevant text in the search box. The search is performed on all rows and columns of the table. Only VMs with row or column text that matches the search criteria are displayed. For example, you want to find out which VMs are running and have a Logon Status of Logged Off. Select Running from the list and type Logged Off into the search box.

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Desktop Group Utilization and Growth

In addition to the methods described above for finding VMs in particular statuses, the VDI Quick View shows you how full the selected Desktop Group is.

The two graphs are visible in the image. For more information, see “The Top-Level VDI Quick View” on page 29. The graphs show:

• Number of VMs used in a Desktop Group (top graph). In this context, “used” means that a user is logged in to the VM. The graph displays the trend over time.

• How full, percentage-wise, the group is (bottom graph, labelled Desktop Group Load). This graph displays the trend over time. It is particularly useful in helping you ensure that your desktop groups do not become full, which would require reconfiguration of the group through the addition of more VMs.

VDI Quick View

Select a VD I from the navigation pane, to cause the VDI Quick View to appear.

The VDI Quick View summarizes key information about the selected VM, including the end-point (Client Device) and user information (at center-left) and the history of the virtual machine status (at center-right). The navigation pane and the Alarm pane share the same design as other Quick Views.

This view provides basic summary information. More detail is provided in the VDI Explorer. For information about the VDI Explorer, see “The VDI Explorer” on page 34. Click Open in VDI Explorer at the top-right of the Quick View to access the VDI Explorer dashboard.

In the VM Status History chart, four colored bars show the most important statuses that the VM has experienced over the chosen time range. The default time range is four hours. You can see the chosen time range in the top-right of the Foglight for Virtual Desktops browser interface. See the

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Foglight for Virtual Desktops Quick Start Guide for more information about the time range and Zonar.

The bars indicate if there have been status changes. For example, in the image above, the VM has been powered up throughout. which is considered good, unless that desktop was configured to be powered down when not in use.

Note Foglight for Virtual Desktops does not currently provide resource consumption information (CPU, memory, disk, and so on) for VMs. However, Quest vFoglight provides such information.

The Explorer Dashboards

The Quick Views, described in the previous sections, are used for monitoring.

The Explorer dashboards, by contrast, are intended for diagnostics, that is, for when you believe you have a problem and you want to identify it.

Foglight for Virtual Desktops contains two Explorer dashboards: the Terminal Server Explorer and the VDI Explorer.

The Terminal Server Explorer

The Terminal Server Explorer provides more detailed information than the Terminal Server Quick View and can be seen in the image below.

The information shown as in the Terminal Server Quick View. The users that are logged in to a particular Terminal Server are listed on the left, along with the length of time they have been logged on.

For more information about the Terminal Server sessions for a user, click the name of a user and The User Sessions view appears. For more information about the User Sessions dashboard, see “The User Sessions Dashboard” on page 36.

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Getting More Information About the Host

From the Terminal Server Explorer, there are three ways to obtain additional host information: • Basic information. Hover the cursor over the Host Name to cause a dwell to appear that displays a summary information about the host, including alarms and resource utilization.

• Click on one of the resource spinners (CPU, memory, disk IO) to cause a popup to appear that displays the top five consumers of that resource. If you click on the network IO spinner, a graph of network IO activity over time displays.

• Click the host name to drill down to the Host Monitor. For more information about the Host Monitor, see “The Host Monitor” on page 40.

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The VDI Explorer

The VDI Explorer provides a detailed view of a virtual machine. It helps you diagnose issues relating to VDIs (virtual machines). It is particularly useful for identifying virtual machines that have experienced peculiar status changes or have odd configurations.

Purpose of the VDI Explorer

The VDI Explorer displays detailed configuration, status, and status change information for a particular VM. Its purpose is to provide enough information to quickly see:

• Who was logged in and when, and the status of the virtual desktop throughout that period of time.

• Information regarding end-points.

• Detailed virtual desktop configuration information.

This information helps reduce the amount of time that is required to diagnose virtual desktop configuration and usage issues.

Understanding the VDI Explorer

The VDI Explorer can be considered and read as a number of horizontal groups of information. From top to bottom, these four groups are concerned with:

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• Virtual machine user and endpoint, virtual machine, and configuration information. • Virtual desktop status (history and changes).

• User Logon status (history and changes). • Alarm status (history and changes).

As with all the other views in Foglight for Virtual Desktops, the time range specified at the top right of the browser interface applies to everything in the view.

Virtual Machine User, End-Point, Virtual Machine, and Configuration

Information

At the top of the VDI Explorer, there are three tables:

• User information: who is logged on, end point (Client Device) information, and other information about users.

• VM information: the status of the VM, the group that the VM is in, and the version of pntools installed on the VM.

• More detailed VM configuration information, for example, network optimization and EOP Xtream.

In all cases, the current (that is, latest in the chosen range) value is shown, and the time that status became current. This is useful, for example, for finding out how long a user was logged on.

Virtual Desktop Status and History

This part of the view is split into two sections. On the left, there is a visual representation of when the VM had one of its most important statuses.

Note When the VM was in a status for a very short time, then this will be shown as a star, circle or triangle to aid visibility (otherwise, it might be too narrow to see).

On the right, there is a list of all the changes that have occurred to that VM status (including statuses that are not shown on the left). In “The VDI Explorer” on page 34, you can see that this VM has been Powered-Up for the last four hours.

User Logon Status and History

The next horizontal grouping also has two views, and is structurally the same as the Virtual Desktop Status and History Section described above. Here, you see the Logon Status, which includes Logged Off, where there is no user. On the left there are colored bars that show when the virtual desktop was in each of its most important login statuses. Once again, very short-term

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statuses are rendered as stars or circles to aid visibility. On the right, the status change details are presented.

Tip To see who was logged on at a particular time, hover your cursor over the Logged On bar. A popup appears that displays the name of the user, when the user logged in, and when the user logged out (if the user is not logged out then the time shown is the latest time selected).

Alarm Health

The final horizontal grouping shows the alarm status of the VM during the time range specified. In conjunction with the virtual desktop and user status described above, this health status helps you visually correlate between alarms and status changes.

Navigating to the VDI Explorer

The VDI Explorer can be reached by clicking:

• On the navigation pane of the VDI Quick View, select an individual VM and then select

Open in VDI Explorer.

• In the Select VM by Status section of the VDI Quick View, select an individual VM. • On the User Session dashboard, select an individual VM.

• On the Impacted Users dashboard, select an individual VM. • Click the breadcrumb trail.

Navigating Away From the VDI Explorer

You can navigate away from the VDI Explorer by:

• Using the breadcrumb trail.

• Selecting a user in the Logon Status History pane. Doing so navigates you to the User Sessions dashboard.

The User Dashboards

Unlike the Quick Views and Explorers, which focus on infrastructure, the user dashboards focus on the users, their sessions, and the issues that are affecting them.

There are two user dashboards: the User Sessions dashboard and the Impacted Users dashboard.

The User Sessions Dashboard

The User Sessions dashboard shows you which sessions a selected user has running, on both VDI and TS.

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Purpose of the User Sessions Dashboard

In order to diagnose a problem for a user, you must know what sessions that user has running and whether those sessions are running on VDI or TS. A user might have many sessions across a large number of desktops and servers.

Navigating to the User Sessions Dashboard

There are several ways to navigate to this dashboard:

• From the Foglight for Virtual Desktops Welcome page click Show Me a User's Sessions. • Click a user name in the Terminal Server Explorer dashboard.

• Click a user name in the Impacted Users dashboard.

• Click the name of a user logged in to a VM, in either the VDI Quick View or the VDI Explorer dashboard.

Layout and Use of the User Sessions Dashboard

The User Sessions dashboard is divided into three sections.

• The top of the dashboard is used for searching for a particular user. If you have navigated to this dashboard by clicking a user name in another dashboard, that user name appears in the field provided.

• Below that are two other sections, one for VDI sessions and one for Terminal Server sessions. The information displayed in these sections is slightly different. However, both

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display user status (along with the length of time the user has been in that state), the infrastructure status, and any alarms for that TS or VDI.

Note Foglight for Virtual Desktops indicates whether a user has sessions of a particular type (TS or VDI).

If you did not navigate to this dashboard by clicking a user name, the first thing you should do is select a user.

If you have only a few users (perhaps in a test environment), you can select a user from the list. The list is always in alphabetical order and displays 11 names at a time. If you want to see more names, scroll down through the list. The complete user list is not returned to your browser at once. Instead, a block of 11 users is returned at a time when you move the scrollbar.

However, it can be time-consuming to try to find a user at the bottom of the list by scrolling. If this is the case, use the search functionality at the top of the dashboard.

If you have a larger number of users, or would rather not scroll to find a user, just start typing the user name in the search box. A list of users whose names (and domains) match your text displays. As you type, the list becomes shorter. Eventually the list becomes short enough that you can easily select the user, at which time the user session details populate the view below.

Navigating Away From the User Sessions Dashboard

In addition to the usual steps (using the breadcrumbs, clicking the Foglight for Virtual Desktops logo to go to the Welcome page), you can navigate away from this dashboard by clicking on the name of the VM or TS to which the selected user is logged in. In both cases, you are taken to the relevant Explorer dashboard, which shows you more detail about the VM/TS.

The Impacted Users Dashboard

The Impacted Users dashboard allows you to see the users (by name) that are affected by each alarm. From the Impacted Users dashboard, navigate to the individual users or infrastructure components to diagnose the problem.

Purpose of the Impacted Users Dashboard

To decide which problem to address first, you need to know: • Which alarms have the highest severity.

• Which alarms affect the most users.

Typically, monitoring solutions focus on the former. When that is the case, issues with high severity that do not affect many users may be given priority over issues that affect a large number of users. Foglight for Virtual Desktops provides both types of information, helping you triage issues more efficiently.

Navigating to the Impacted Users Dashboard

There are two main ways to navigate to this dashboard:

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• Click the Impacted Users icon in the row for an alarm. This is the most common starting point. If you navigate to the Impacted Users dashboard this way, the alarm you clicked is the one selected in the list.

• From the Foglight for Virtual Desktops Welcome page, click See Which Users are Impacted by Issues. If you navigate to the Impacted Users dashboard this way, the alarm affecting the greatest number of users is selected.

Layout and Use of the Impacted Users Dashboard

The Impacted Users dashboard consists of three main areas:

• At the top of the dashboard the Impacted Users Summary lists the currently active alarms in the virtual desktop infrastructure. This includes all of the alarms from VMs, TS/RDSHs, and the vWorkspace infrastructure components (for example, the brokers, broker database, and secure gateways).

• For a selected issue, the bottom two sections present lists of sessions that are affected by the issue. The upper section of the two is the list of VDI sessions and the lower section is the list of the TS/RDSH sessions.

Note Foglight for Virtual Desktops indicates if no sessions of a particular type are affected.

To select an alarm in the Impacted Users Summary, click the radio button to the left of the alarm. The bottom two sections of the dashboard are automatically refreshed.

To find an alarm, you can either: • Scroll through the list.

• Sort the Impacted Users Summary by column. The Impacted Users Summary can be sorted by any column. By default, the Impacted Users Summary is sorted by the Users Impacted column in descending order, so the top alarm is the one that impacts the greatest number of

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users. Within this default sort order, alarms are also sorted by severity, so if several alarms affect the same number of users, the most severe alarms are listed first. If you want to sort on (or reverse the sort of) any column, click the column heading; the table is sorted accordingly and the direction of the arrow on the column heading indicates the sort order (ascending or descending).

Navigating Away From the Impacted Users Dashboard

There are three main ways to navigate away from this dashboard:

1 Click a VM or TS in the VDI Session User Details or TS User Session Details, respectively. You might do this, for example, to investigate an alarm for that component.

2 Click a VM or TS name listed for in a particular user session. This also drills down to the associated Explorer dashboard.

3 Click See All Alarms at the top-right of the dashboard to navigate to the All Alarms Dashboard. For more information about the All Alarms dashboard, see “The Alarms Dashboard” on page 42.

The Host Monitor

The Host Monitor provides a near real-time dashboard of host performance and status. The name of the current host, to which you have drilled down, is displayed at the top-left of the dashboard.

Purpose of the Host Monitor

The Host Monitor presents the state of an individual host (machine) using an intuitive schematic that shows the relationships of between the main components on the server.

From the high-level dashboard, click the various components to see more information about the history of the performance of that component and the lists of processes running. For more information about the Host Monitor, see the Foglight User Guide, which is available from our support portal.

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Navigating to the Host Monitor

There are two main ways to navigate to this dashboard:

• From a Quick View, select one of the following Quick Views: Secure Gateways, Web Access Servers, Brokers, Print Servers, or User Profile Servers. Select an individual component from the Navigation pane. Click the Open Host Monitor link at the top-left of the Quick View.

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Navigating Away From the Host Monitor

Navigate away from the Host Monitor using the breadcrumbs or by clicking the Foglight for Virtual Desktops icon at the top left of the view.

The Alarms Dashboard

The Alarms dashboard displays all of the alarms in your environment, together with summary information that shows the number of alarms present and the number of underlying system changes that have taken place over a specified period of time.

Purpose of the Alarms Dashboard

Helpdesks and IT operations teams often want a summary of all of the alarms in the system. While you could acquire this information from the Quick Views, the Alarms dashboard presents this information in a particularly effective way. This dashboard can help organizations whose Service Level Agreements demand that alarms are dealt with in descending order of criticality (starting with the fatal alarms, then moving to the critical alarms, and so on) set priorities. If your SLAs are more focussed with minimizing user impact, use the Impacted Users dashboard as your primary source of information instead. For more information about the Impacted Users dashboard, see “The Impacted Users Dashboard” on page 38.

Navigating to the Alarms Dashboard

There are two ways to navigate to this dashboard:

• Click See All Alarms in the Alarm pane of any Quick View. • Click See All Alarms on the Impacted Users dashboard.

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The Hosts Dashboard

The Hosts dashboard provides performance and status summary information about all of the hosts in your virtual desktop environment.

Purpose of the Hosts Dashboard

Helpdesks and IT Operations teams often want a summary of all of the major infrastructure-related information in the environment, showing resource consumption and status in a single place. You can obtain that in this dashboard. This is also where you start performing detailed analysis of individual hosts. You can also look at individual hosts through the Host Monitor. For more information about the Host Monitor, see “The Host Monitor” on page 40.

For more detailed information about the Hosts dashboard, see the Foglight User Guide, which is available from our support portal.

Navigating to the Hosts Dashboard

To navigate to this dashboard, click See status of all Hosts, which is located at the top-right of the Quick Views.

System Center Operations Manager Integration

Foglight for Virtual Desktops allows you to forward alarms to your System Center Operations Manager.

For detailed instructions on how to start forwarding alarms to Microsoft System Center Operations Manager 2007, see the Integration Samples download, which is accessible through

Administration > Cartridges > Components for Download in the navigation panel, under Dashboards. Extract all of the files to a location of your choice and open the

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CartridgeForIntegration_SCOMsamplessetup.pdf document from the integration-samples/ forward-alarms-from-foglight/opsmgr-direct directory for a full set of step-by-step instructions.

"How do I...?": Workflows for Common Tasks

This section provides procedures for common Foglight for Virtual Desktops tasks. To keep the procedures short, images are not provided. If a step refers to a view or mentions a screen with which you are not familiar, refer to the other sections in this guide.

Unless otherwise stated, all workflows start from the Foglight for Virtual Desktops Welcome page.

Common vWorkspace Infrastructure Tasks

Which of my brokers are available?

1 From the Foglight for Virtual Desktop Welcome page, click View the Health of My Virtual Desktop Environment.

2 Select the Brokers Perspective.

The navigation pane at the left now shows all of your brokers (just above the databases) and indicates which ones are available (green indicates available, red indicates not available).

Which of my brokers is least available?

2 Select the Brokers Perspective.

The Summary pane at the right shows a chart (in the center) that shows the three least available brokers. The first broker in the list immediately below the chart is the broker that is the least available.

Common Terminal Server/RDSH Tasks

Which Terminal Servers in each location have the most users?

2 Select the Terminal Servers Perspective.

3 Select your location in the navigation pane at the left.

4 In the Summary pane, the chart on the left shows the busiest TS (based on the number of users). The first TS in the list immediately below is the busiest TS.

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Common Tasks Regarding VDIs

How do I see which VMs in a group are powered-up but have disconnected users?

2 Select the Perspective called Virtual Desktops.

3 Select the group in the navigation pane on the left-hand side. 4 Under Find the VM status, select Powered Up.

A list of all powered-up VMs appears in the table below.

5 In the table’s search field, type Disconnected. The table will automatically filter to show only the disconnected VMs.

Common User-Related Tasks

How do I see what a particular user is doing?

1 From the Foglight for Virtual Desktop Welcome page, click on Show Me a User's Sessions. 2 In the search box at the top of the view, type the name of the user.

3 The panes below show you all of the sessions the user currently has active (for both TS & VDI), as well as the status of all the infrastructure components.

You can start troubleshooting by looking at the VDI status and the TS infrastructure health indicators.

4 If either indicates a problem, click on the name of the VDI or TS to access the Explorer dashboard for that component. From the Explorer dashboard, you can diagnose the problem.

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Index

A

all alarms view 40

B

breadcrumbs for navigation 9

C

commands

syntax 5

E

explorer views

definition 11, 32 terminal server 32 virtual machine 34

F

Foglight for Virtual Desktops

alert list 40

user guide structure 5 view types 10

H

host monitor

definition 40

how do I workflows 40

L

logging in 7

M

monitored hosts view 40

Q

quick views

brokers 20 connectivity 18 database 22 definition 10, 13 layout 14 other servers 24

terminal server 25

virtual desktop 28

S

support 6

system center operations manager 40

T

technical support 6

U

user views

definition 11, 36 impacted users 38 user sessions 36

W

welcome page 11 access 13

User s Guide. v.5.6.0

Table of Contents

Structure of the Foglight for Virtual Desktops User’s Guide

Syntax Conventions in the Guide

About Quest Software, Inc.

Contacting Quest Software

Contacting Quest Support

Overview

Understanding Roles

Logging in to Foglight for Virtual Desktops

Working with Foglight for Virtual Desktops

Navigating Foglight for Virtual Desktops Using Breadcrumbs

The Foglight for Virtual Desktops Browser Interface

The Quick Views

The Explorer Dashboards

The User Dashboard

The Foglight for Virtual Desktops Welcome Page

Discover and Configure My Virtual Desktop Environment

Please Select a Virtual Desktop Farm from the List

View the Health of My Virtual Desktop Environment

See Which Users Are Impacted by Issues

Show Me a User's Sessions

Configure Alarm Reporting and Blackouts

Report on Your Enterprise

Tap into the Product Community

How to Find This Page

The Quick Views

The Purpose of The Quick Views

View Layout

The Perspectives

The Navigator Pane

The All Hosts View

The Alarms Pane

Tour of the Quick Views

The Connectivity Quick View

Purpose of the Connectivity Quick View

Details of Specific Secure Gateways or Web Access Servers

The Brokers Quick View

Purpose of the Brokers Quick View

Brokers Quick View Layout

Quick View for an Individual Broker

Database Quick View Layout

Frequently Asked Questions

Quick View for an Individual Database

The Other vWorkspace Servers Perspective

The Terminal Services/Remote Desktop Session Host Quick View

Purpose of the TS/RDSH Quick View

Navigating to the Terminal Server Quick View

Navigating Away From the Terminal Server Quick View

The Top-Level TS/RDSH Quick View

Navigation and Workflow

Quick View for an Individual TS/RDSH

The VDI Quick View

Purpose of the VDI Quick View

Navigating to the VDI Quick View

Navigating Away From the VDI Quick View

The Top-Level VDI Quick View

VDI Quick View

The Explorer Dashboards

The Terminal Server Explorer

Getting More Information About the Host

The VDI Explorer

Purpose of the VDI Explorer

Understanding the VDI Explorer

Virtual Machine User, End-Point, Virtual Machine, and Configuration

Information

Virtual Desktop Status and History

User Logon Status and History

Alarm Health

Navigating to the VDI Explorer

Navigating Away From the VDI Explorer

The User Dashboards

The User Sessions Dashboard

Purpose of the User Sessions Dashboard

Navigating to the User Sessions Dashboard

Layout and Use of the User Sessions Dashboard

Navigating Away From the User Sessions Dashboard

The Impacted Users Dashboard

Purpose of the Impacted Users Dashboard

Navigating to the Impacted Users Dashboard