Email Etiquette
for Today’s Office
Email Trivia
# of emails sent every day
171 Billion
Who was the first Pope to use email
John Paul II
What percentage of employees have sent
an email without the required attachment?
38%
How much email does the average worker
receive each day (size)
10 Mb
How man emails did Bill Clinton send his last
year of his presidency?
2
What does the @ stand for?
AT
Why do they call it Spam?
Business Email 101
Subject line
– 25-35 characters
– Urgent, Important
– Meaningful
Salutation
Signature
– 4-6 lines
– Vcards
– Include email address
– Quotes
Business Email 101
Message
– Concise
– Answer all questions
– Spelling, grammar, punctuation
– 24 hours
– Message threads
–
Abbreviations
and
emoticons
– Copying messages
– Read before sending
Business Email 101
Attachments
– Size and quotas
– Viruses
Business Email 101
Replying
– Never to spam
– Include original message
– Begin at the top
Email Formatting
Rich Text, HTML, or Plain Text
–
Plain text
– Backgrounds and stationary
– Fonts
CC, BCC
– Guidelines
It’s Only Polite
Reply to all
– Caution
CAPS
Flaming
– What is it
– Responding
– Causes
Waiting to Send
Impressions
Tone
Spellchecking
Email Name
Importance
!!!!!!!!!
Privacy
Request Receipt
Recall Message
Questions
Email me at:
“I am so sick and tired of all the crap that goes on
in this office. Marsha is the most annoying person
that I’ve ever known and she hardly ever gets her
work done in a timely manner and I’m tired of
watching her do nothing. Besides that, every time I
try and get help Joe just acts like there isn’t a
problem. I am SO CLOSE TO QUITTING! I swear
that if someone says another thing to me I am out
the door honestly. The procedures in here are only
for certain people and the rest are favorites. As a
matter of fact, I don’t even think this problem can be
solved until Marsha is fired.”
Emoticons
:-) Smiley face
;-)
Wink (light sarcasm)
:-|
Indifference
:->
Devilish grin (heavy sarcasm)
8-)
Eye-glasses
:-D
Shock or surprise
:-/
Perplexed:-(Frown (anger or displeasure)
:-P
Wry smile
;-}
Leer
:-Q
Smoker
:-e
Disappointment
:-@
Scream
:-O
Yell
:-*
Drunk
:-{}
Wears lipstick
Abbreviations
BCNU be seeing you BTW by the way
FWIW for what it's worth FYI for your information IMHO in my humble opinion OBO or best offer
ROTFL rolling on the floor laughing RTFM read the funny manual
TNSTAAFL there's no such thing as a free lunch TTFN ta ta for now
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