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Etiquette for Today s Office. Carol Bell

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(1)

Email Etiquette

for Today’s Office

(2)

Email Trivia

# of emails sent every day

171 Billion

Who was the first Pope to use email

John Paul II

What percentage of employees have sent

an email without the required attachment?

38%

(3)

How much email does the average worker

receive each day (size)

10 Mb

How man emails did Bill Clinton send his last

year of his presidency?

2

What does the @ stand for?

AT

Why do they call it Spam?

(4)

Business Email 101

Subject line

– 25-35 characters

– Urgent, Important

– Meaningful

Salutation

Signature

– 4-6 lines

– Vcards

– Include email address

– Quotes

(5)

Business Email 101

Message

– Concise

– Answer all questions

– Spelling, grammar, punctuation

– 24 hours

– Message threads

Abbreviations

and

emoticons

– Copying messages

– Read before sending

(6)

Business Email 101

Attachments

– Size and quotas

– Viruses

(7)

Business Email 101

Replying

– Never to spam

– Include original message

– Begin at the top

(8)

Email Formatting

Rich Text, HTML, or Plain Text

Plain text

– Backgrounds and stationary

– Fonts

CC, BCC

– Guidelines

(9)

It’s Only Polite

Reply to all

– Caution

CAPS

Flaming

– What is it

– Responding

– Causes

Waiting to Send

(10)

Impressions

Tone

Spellchecking

Email Name

Importance

!!!!!!!!!

Privacy

Request Receipt

Recall Message

(11)

Questions

Email me at:

(12)

“I am so sick and tired of all the crap that goes on

in this office. Marsha is the most annoying person

that I’ve ever known and she hardly ever gets her

work done in a timely manner and I’m tired of

watching her do nothing. Besides that, every time I

try and get help Joe just acts like there isn’t a

problem. I am SO CLOSE TO QUITTING! I swear

that if someone says another thing to me I am out

the door honestly. The procedures in here are only

for certain people and the rest are favorites. As a

matter of fact, I don’t even think this problem can be

solved until Marsha is fired.”

(13)

Emoticons

:-) Smiley face

;-)

Wink (light sarcasm)

:-|

Indifference

:->

Devilish grin (heavy sarcasm)

8-)

Eye-glasses

:-D

Shock or surprise

:-/

Perplexed:-(Frown (anger or displeasure)

:-P

Wry smile

;-}

Leer

:-Q

Smoker

:-e

Disappointment

:-@

Scream

:-O

Yell

:-*

Drunk

:-{}

Wears lipstick

(14)

Abbreviations

BCNU be seeing you BTW by the way

FWIW for what it's worth FYI for your information IMHO in my humble opinion OBO or best offer

ROTFL rolling on the floor laughing RTFM read the funny manual

TNSTAAFL there's no such thing as a free lunch TTFN ta ta for now

(15)

Original Message

---Return-Path: <bounce-1452967-46032@ls.suny.edu>

Received: from mail2.binghamton.edu (mailin.binghamton.edu

[128.226.7.23]) by mpmail.binghamton.edu (MOS 3.8.4-GA) with ESMTP id ASK58442; Wed, 28 Nov 2007 16:52:37 -0500 (EST)

X-ASG-Debug-ID: 1196286756-29bd004f0000-t6At4K

X-Barracuda-URL: http://128.226.7.23:80/cgi-bin/mark.cgi

Received: from razor1.binghamton.edu (localhost [127.0.0.1]) by mail2.binghamton.edu (Spam Firewall) with ESMTP id 87F2214658C4 for <jwolf@binghamton.edu>; Wed, 28 Nov 2007 16:52:36 -0500 (EST)

Received: from razor1.binghamton.edu (razor1.binghamton.edu

[128.226.7.17]) by mail2.binghamton.edu with ESMTP id hFHuocJUxDW2CSxk for <jwolf@binghamton.edu>; Wed, 28 Nov 2007 16:52:36 -0500 (EST)

X-ASG-Whitelist: Sender

Received: from localhost (localhost [127.0.0.1]) by

razor1.binghamton.edu (MOS 3.8.4-GA) id ATD88386; Wed, 28 Nov 2007 16:52:36 -0500 (EST)

Received: from ls.suny.edu (HELO ls.suny.edu) ([136.223.18.16]) by

razor1.binghamton.edu (MOS 3.8.4-GA FastPath) with SMTP id ATD88384; Wed, 28 Nov 2007 16:52:36 -0500 (EST)

Received-SPF: Pass client-ip=216.32.180.16; helo=outbound3-va3-r.bigfish.com;

envelope-from=<cscic.sm.security@cscic.state.ny.us>; X-BigFish: VP

(16)

envelope-from=<cscic.sm.security@cscic.state.ny.us>; X-BigFish: VP

X-MS-Exchange-Organization-Antispam-Report: OrigIP: 198.22.236.82;Service: EHS

X-MIMEOLE: Produced By Microsoft Exchange V6.5 Content-class: urn:content-classes:message

MIME-Version: 1.0

Content-Type: multipart/alternative;

boundary="----_=_NextPart_001_01C83206.9B277F33"

X-ASG-Orig-Subj: [coa-l] NYS CSCIC Advisory - Apple QuickTime RTSP Response Header Remote Stack Based Buffer Overflow - RISK: HIGH Subject: [coa-l] NYS CSCIC Advisory - Apple QuickTime RTSP Response Header Remote Stack Based Buffer Overflow - RISK: HIGH

Date: Wed, 28 Nov 2007 16:35:32 -0500 Message-ID:

<LYRIS-46032-1452967-2007.11.28-16.35.52--jwolf#binghamton.edu@ls.suny.edu> In-Reply-To:

<19F967547FD02C4791281B7AB652E4920147EFB5@EXCNYSM0A1AN.nysemail.nyenet >

Thread-Topic: NYS CSCIC Advisory - Apple QuickTime RTSP Response Header Remote Stack Based Buffer Overflow - RISK: HIGH

Thread-Index:

(17)

==

References:

<19F967547FD02C4791281B7AB652E4920147EFB5@EXCNYSM0A1AN.nysemail.nye net>

From: cscic.sm.security <cscic.sm.security@cscic.state.ny.us>

To: SUNY staff computer user community discussion list <coa-l@ls.suny.edu> X-OriginalArrivalTime: 28 Nov 2007 21:35:36.0250 (UTC)

FILETIME=[9CD5A9A0:01C83206]

List-Unsubscribe: <mailto:leave-1452967-46032I@ls.suny.edu>

Reply-To: SUNY staff computer user community discussion list <coa-l@ls.suny.edu>

X-Mirapoint-Loop-Id: 7137ff11082a8f87b420bd15f88c12c6 X-Barracuda-Connect: razor1.binghamton.edu[128.226.7.17] X-Barracuda-Start-Time: 1196286756

http://128.226.7.23:80/cgi-bin/mark.cgi

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