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(1)

Developing a Highly

Available Organization

Executive Presentation for: ACP Boston

(2)

Agenda

 Welcome

 The Need for Options

 Replication Defined

 Replication Technologies

 SunGard Overview

 Q&A and Wrap-up

 Vaulting

 Technology (how it works)

 Diagrams

 Case Study

 Server Replication

 Technology (how it works)

 Diagrams

 Case Study

 Storage Replication

 Technology (how it works)

 Diagrams

 Case Study

(3)

Introductions and Welcome

Dennis A. Musolino

SunGard Regional Vice President

(4)

 Organizations are undergoing increased pressure to align recovery times with

business expectations.

 Organizations are also less and less tolerant of data loss.

 Only 43 percent of businesses suffering a data loss disaster ever recover

sufficiently enough to resume business.

( National Archives and Records Administration )

The Need for Options

(5)

Replication Defined

Gregory Boutsikaris

Sr. Solution Engineer

Advanced Recovery Specialist

(6)

Common Recovery Terms

RPO = Recovery Point Objective

• The maximum amount of lost data that a business can sustain due to an outage. RPO is measured in units of time.

RTO = Recovery Time Objective

• The time it takes to recover operations as required by the business.

ATOT/ATOD = At Time Of Test/At Time Of Disaster

(7)

Recovery Timeline

Recovery Time Objective Recovery Point Objective

Lost Data

Resume Business

Return Notifications Home

Restore / Failover Communications Restore Technology Capability

Restore Business Functions

Move to Interim

Site Vital Records

Data Synchronization

Systems Applications Data

Relocate Office Equipment / Supplies

Work Flow

(8)

-24 -12 0 12 24 36 48 60 72 84

RPO & RTO: Recovery Solutions

Failover Replication Services Vaulting Services Standby OS Traditional Recovery

Transaction Recreation Transactions

Not Captured Declaration Data Retrieval

Transit Database

Restore Start-Up &

Network System

Restore

Hours of Lost Data (RPO)

Hours Required to Resume Business

(RTO)

(9)

Tiered Recovery

Approach to a Successful DATA Recovery Methodology

Tier - 1 Tier - 2 Tier - 3 Tier - 4

Process/Application Recovery Tiers

Multi Center Managed Services Dedicated equipment, clustering,

load balancing Server & Storage Replication

Dedicated and/or shared equipment w/ startup services

Storage Replication

Dedicated and shared equipment Vaulting & Recovery Services

Restore from tape/storage ATOT/ATOD

> 24 hrs

4 - 24 hrs

1- 4 hrs

0 - 1 hrs

RTO

B IA

(10)

 Protect information

 Improve recovery time objectives (RTO)

 Establish recovery point objectives (RPO)

 Enable higher levels of availability

 Free up your technical resources

Why Replicate Data?

(11)

Design Requirements

 Commitment to recoverability

 Define thresholds of pain (business endorsed RTO/RPO) for service interruptions

 Define required environment (configurations, data, interdependencies, leads/feeds)

 Define tiers of applications

 Define network requirements

(12)

Primary Data Center

Sun

Solaris O/S 400

Microsoft

Windows UNIX LINUX

File Server

Print Server

* Vaulting servers must have a software agent installed.

ATOT ATOD Systems

LAN Internet

VS VS

VS VS VS

VS VS VS

Option 1 - Do Nothing (Not an Option)

Option 2 - Box and Self-store (Not Reliable)

Option 3 - Warehouse (Costly and Slow)

Option 4 - Off-site Vault

(Reliable and Affordable)

End-User Recovery Center File Server

Print Server Internet

Vaulting Technology Overview

(13)

Vaulting Architecture

Off-site Vault

WINDOWS ROAD WARRIOR NOVELL NETWARE

WIN NT/2000/2003/XP

HP-UX

IBM AIX

SUN SOLARIS

REDHAT/SUSE LINUX iSeries/AS400

Network Access Supported:

Internet, VNET or Direct

Customer Site

(14)

Delta Technology

(15)

Case Study: Vaulting

(16)

File Server

Print Server Primary Data Center

BlackBerry Server

Microsoft Exchange Server

SQL Server Databases

SAN

S/W S/W S/W

* Server must have software and management agents installed.

End-User Recovery Center File Server

Print Server

LAN

Failover

Internet or WAN

Recovery Data Center

BlackBerry Server

Microsoft Exchange Server

SQL Server Databases

SAN

S/W S/W S/W

* Server must have software and management agents installed.

Monitor/Management

Failback

Internet or WAN

Server Replication Overview

(17)

Case Study: Server Replication

(18)

Storage Array

OC-x or DS-x

PtoP Primary Data Center

Sun

Solaris O/S 400 Mainframe

Microsoft

Windows UNIX LINUX

File Server

Print Server

Storage Array

End-User Recovery Center File Server

Print Server

Secondary Data Center Option A

Dedicated Systems

Microsoft

Windows UNIX LINUX

Sun

Solaris O/S 400 Mainframe Secondary Data Center

Option B

ATOT/ATOD Inventory

LAN Monitoring/Management

OC-x or DS-x

PtoP

Storage Replication Technologies

Failback

(19)

Synchronous Mode

Source Host

Channel Director

Channel Director

Remote Link Director

Remote Link Director

Cache

Symmetrix Containing Source (R1) Volumes

1 4

Disk Director Disk

Director

Target Host

Channel Director

Channel Director

Remote Link Director

Remote Link Director

Cache

Symmetrix Containing Target (R2) Volumes

Disk Director Disk

Director 2

3

1) Write received by Symmetrix containing source volume 2) Source RLD sends write data to target RLD

3) Target RLD sends acknowledgement to source RLD 4) Write complete sent to host

 Application does not receive I/O acknowledgement until data is received

 Write completion time is extended - No impact on Reads

 Most often used in campus solutions and when point-in-time recoverability is an

absolute requirement

(20)

EMC SRDF/A Operation

SRDF/A performs “Write Folding”—transmits only the final writes from the Capture Delta Set

Repeat

 Capture

 Transmit

 Receive

 Apply

Capture

Collects application-

write I/O

1

Transmit

Sends final set of writes to target

2

Receive

Receives writes from Transmit

Delta Set

3

Apply

Once receive is complete, data is

applied to disk

4

(21)

IBM Global Mirror

(22)

Hitachi Replication

Universal Replicator Journal

Key Technology:

 Written Data is chronologically reflected to Secondary site via Journal VOLs.

 JNL keeps consistency across multiple VOLs.

 JNL Data is copied by means of special Read IO (Read JNL) initiated by Remote System

Read journal asynchronously

Primary site

Secondary

Journal data is site

stored in JNL Volume

Transfer journal file to remote subsystem

Journal Data is restored while

keeping consistency

JNL

USP V USP V

Application Volume

JNL WRT

Application Volume

<Simple DR Configuration using UR>

(23)

EMC RecoverPoint Continuous Remote Replication (CRR)

SAN WAN SAN

SAN

  

 

 

 



    

 RecoverPoint splitter drivers

– Mirrors writes to RecoverPoint appliance

– Resides on host, on CLARiiON, or in fabric

 RecoverPoint appliance

– Runs RecoverPoint software

– Performs all bi-directional replication – Handles monitoring, management, and

control

– Maintains write-order fidelity

 Journal

– Tracks all data changes to every protected LUN – Utilizes bookmarks for application-aware recovery

 Provides advanced functionality

– 3–15x data compression

– No need for expensive Fibre Channel/IP converters

 Supports heterogeneous environments

– Works with EMC and third-party storage *

– True any-to-any volume replication

(24)

RecoverPoint/SE CRR

 RecoverPoint/SE splitter driver

– Mirrors writes to RecoverPoint appliance

– Resides on the Windows Server host or on the CLARiiON CX3

 RecoverPoint appliance

– Runs RecoverPoint/SE software – Performs all bi-directional replication – Handles monitoring, management,

and control

– Maintains write-order fidelity

 Journal

– Tracks all data changes to every protected LUN – Utilizes bookmarks for application-aware recovery

 Provides advanced functionality

– 3–15x data compression *

– No need for expensive FC/IP converters

 Supports CLARiiON CX series arrays

– Supports CX3-10, CX3-20, CX3-40, CX3-80

– Also supports legacy CLARiiON CX300, CX500, CX700 – True volume replication between two CLARiiON CX arrays

* Requires optional Bandwidth Reduction Module

SAN WAN SAN

SAN

  

 

 



    

 

(25)

Continuous Data Protection (CDP)

 RecoverPoint splitter driver

– Mirrors server writes to RecoverPoint appliance – Resides on host, on CLARiiON, or in fabric

 RecoverPoint appliance

– Runs RecoverPoint software – Writes changes to CDP Journal – Distributes changes to target volumes

– Maintains write-order consistency across all volumes

 Journal

– Tracks all data changes to every protected LUN – Stores bookmarks for application-aware recovery

– Stores historic data for LUNs to roll back to any point in time

 Supports heterogeneous environments

– Works with EMC and third-party storage

– Fabric splitters support Brocade Fabric Application Platform (FAP) and Cisco SANTap

Application

servers Database servers

Messaging servers

File and print servers

SAN

Heterogeneous disk systems

Local CDP Journals









  





(26)

RecoverPoint/SE CDP

 RecoverPoint/SE splitter driver

– Mirrors server writes to RecoverPoint/SE appliance – Resides on Windows host or on the CLARiiON CX3 and

supports Linux, Solaris, VMware, and Windows

 RecoverPoint appliance

– Runs RecoverPoint/SE software – Writes changes to CDP Journal – Distributes changes to target volumes

– Maintains write-order consistency across all volumes

 Journal

– Tracks all data changes to every protected CLARiiON LUN

– Stores bookmarks for application-aware recovery

 Supports one CLARiiON CX series array

– Supports current generation CLARiiON CX3 UltraScale series and legacy CLARiiON CX300. CX500, CX700 arrays

– CLARiiON splitter supported on CLARiiON UltraScale CX3 series

Application

servers Database servers

Messaging servers

File and print servers

SAN

CLARiiON array

Local CDP Journals









  



(27)

RecoverPoint Concurrent Local and Remote Data Protection

 Create CDP and CRR copies of the same LUNs

 Local copy is a CDP replica tracking all changes to the production LUN

 Remote copy is a CRR replica tracking significant changes to the production LUN

 Can independently recover from local site (any point in time) and remote site (significant point in time)

 Local copy for operational recovery with single write recovery point objective (RPO) to any point in time

 Application recovery using local point-in-time image

 Remote copy enables disaster recovery with customer-selected RPO to any significant point in time

 Disaster-recovery failover using either local or remote point-in-time image

SAN WAN SAN

SAN

Oracle Exchange SQL Oracle Exchange SQL

RecoverPoint RecoverPoint

Production LUN

Local CDP Copy

Local CDP Journal

LUN LUN

Remote CRR Copy Remote

CRR

Journal

(28)

Data De-Duplication

 Technology

 Data Reduction: Driven by inline deduplication and compression technology

 Compatible with Enterprise Backup and Archiving Software: either as a file server or virtual tape library (VTL)

 Local and Remote Site Data Protection: replication software enables deduplication storage systems to function as a highly efficient WAN vaulting solution for DR, remote office data protection and multi-site tape consolidation.

 Advanced Data Integrity: provides defense against data integrity issues with continuous fault detection and healing, and end-to-end verification of data

recoverability at time of backup.

(29)

Case Study: VTL Replication

SD

SYSTEMRPS

MOD E

X L SERIE S

10BaseT/ 100B aseT x Ca tal ys t 290 0

1X2X3X4X5X6X7X8X9X10X11X12X13X14X15X16X17X18X19X20X21X22X23X24X

S D

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LA N

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Pow er Edge6650

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17 50 Pow erEd ge XEON

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17 50 Pow erEd ge XEON

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17 50 Pow erEd ge XEON

17 50 Pow erEd ge XEON

AUX ACT LI NK

100 Mbps ACT

LI NK 100 M bps

FAS TETHER NET 0/1FASTE THERN ET 0/ 0 CON SOLE

W 2 W 1 W 0

C i sco 37 25 CF

12 3

A TM 1A - T3

EN

FERFOO FAI S RCLK

TXATM 0RX

S YSTR PS

STR TUTI LD UPLXSPE ED M ODE

C atalyst 2950SE RI ES

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S T RTUT ILDUP L XS P E E D

MODE

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(30)

SunGard Availability Services

SunGard Availability Services

(31)

SunGard: The Pioneer of Information Availability

 Over 25 years experience and nearly 10,000

Information Availability clients worldwide including 70 of the Fortune 100

 Over 1,450 Managed IT Services Customers

 2,500 Information Availability experts and professionals

 More platforms and North American locations than any other vendor

 Offers Electronic Vaulting with On-Demand Local Servers

 Financial stability of a Fortune 500 company

(32)

Information Availability Assessments

Security Assessments Business & Technology

Profiles

Information Availability Program Management

Business Impact Analyses

System Management Services Managed Security Services

Managed Storage Services Monitoring Services

Network Services

Hosting Infrastructure Services

End-User Recovery Systems Recovery Mobile Recovery

Software Tools Shared SAN

SunGard Solutions – Information Availability

(33)

SunGard’s AdvancedRecovery Solutions

 SunGard AdvancedRecovery solutions offer a range of

services to help ensure increased availability—while minimizing cost and downtime.

 SunGard AdvancedRecovery solutions provide the essential elements needed to recover more quickly after a disaster or business disruption.

 Services include secure remote replication or electronic vaulting

technology, network recovery, imaging, the back-up facilities

and platforms, and experienced support to recover quickly.

(34)

North American Recovery Facilities

 Atlanta, GA (2)

 Austin, TX

 Birmingham, AL

 Boston, MA

 Charlotte, NC

 Chicago, IL (2)

 Cleveland OH

 Dallas, TX

 DC/Metro, VA

 Denver, CO (3)

 Detroit, MI

 Honolulu, HI

 Indianapolis, IN

 Los Angeles, CA

 San Ramon, CA

• Minneapolis, MN

• Nashville, TN

• New Jersey (3)

• New York, NY

• Orlando, FL

• Philadelphia, PA (2)

• Phoenix, AZ

• Pittsburgh, PA (2)

• Portland, OR

• Raleigh/Durham, NC

• San Diego, CA

• Scottsdale, AZ

• Seattle, WA

• St. Louis, MO (2)

• St. Paul, MN

• Metepec, MX Calgary, CA

Honolulu, HI

Metepec, MX

Toronto, CN (3)

Montreal, CN

Quebec, CN

(35)

Managed IT Locations

Scottsdale

Philadelphia

Atlanta

Northern

New Jersey/NY Southern New Jersey Chicago

Marlborough

Atlanta Austin

Denver N Denver S

Charlotte Minneapolis

Nashville

Philadelphia

Phoenix

Pittsburgh Portland

Raleigh

San Diego

St. Louis

(36)

Why SunGard Availability Services

Our

Methodology...

 16 week testing methodology

 Crisis management process

 Technology exchange program

 Recovery scripts & procedures

Our

Commitment...

 Comprehensive support

 Warranted 24/7 readiness

 3 rd party audit review

 Support hotline 24/7

 100% Recovery Success Rate

 Over 2,200 disasters declared

Experience

matters...

(37)

Closing

 Q&A

 Wrap-up

THANK YOU!!

SunGard Account Manager: Adam Shorr

Contact Information: [email protected]

508-804-2446

References

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