Skills
Cloud Computing Linux server administrationCustomer Service Public Speaking Persuasive Writing Enterprise Software Web Applications
Integration SaaS Linux
MySQL Web Development PHP
Unix Virtualization HTML
Software Development Account Management Linux System Administration
OpenStack Bash Red Hat Linux
Apache SQL RedHat
Microsoft SQL Server E-commerce Servers System Administration XML APIs Large Scale Systems
Implementation
Data Center PostgreSQL Databases JavaScript
REST CSS High Availability
Amazon Web Services (AWS)
Open Source Tomcat Shell Scripting DNS
Ubuntu CentOS Perl
Big Data Splunk Robotics
Robert
Taylor
Sr Site Reliability Engineer at Adobe
Currently Senior Site Reliability Engineer building on prior
experience as a Solution Architect, Sr Cloud Engineer,
Technical Account Manager of Strategic Accounts, Senior
Systems Engineer, Lead Platform Architect and Lead
Application Developer at previous employers. Continuing 20
years of professional IT experience as CTO, Internet
application architect, infrastructure & platform architect,
business application developer, system administrator. Also
created an internationally broadcast radio program and ran
a 50,000w AM radio station as the program director.
Communicating technical expertise to serve customers is my
passion.
Specialties: Internet application development, system
integration, infrastructure architecting, public speaking,
persuasive writing.
20136 17th Ave NW Shoreline, WA 98177
Experience
Adobe
07 / 2014 - Present
2nd Watch
01 / 2014 - 07 / 2014
Blue Box, an IBM Company
08 / 2013 - 12 / 2013
Blue Box, an IBM Company
06 / 2012 - 12 / 2013
Amazon Web Services
Sr Site Reliability Engineer
As Sr Site Reliability Engineer I am working with feature developers on operational readiness, creating infrastructure as a code for high availability fault tolerant systems, monitoring and operation of a high availability system. My role brings together Ops/Dev/QE to manage, scale, and architect Adobe's content distribution and publishing services, which deliver 80% of the worlds digital magazines to smartphones, tablets and desktops around the globe.
Sr. Cloud Engineer
2nd Watch, Inc. is a global system integrator, software and deployment firm focused on IT operations. 2nd Watch offers a unique combination of software, services and analytics to make leveraging the cloud simple. As a Amazon Web Services Premier Consulting Partner and Microsoft Cloud Champion and Cloud Accelerate partner, 2nd Watch provides Strategy and Consulting, Cloud Migration, Managed Services, and Custom Cloud-Based Software Development services to ensure the success of Cloud-based solutions for your business. ITIL and Microsoft certified delivery staff have a proven track record of results, including technical experience, best-in-class cloud infrastructure, and product innovation.
Solutions Architect
• Architect, design, visualize and present complex solutions for customers • Maintain ownership of the relationship between Blue Box and a dedicated portfolio of customers • Manage the transitions from solution design to implementation to production • Work with all areas of Blue Box to develop solutions for customers • Ensure that the overall customer experience at Blue Box is responsive, effective, and seamless.
Strategic Technical Account Manager
Single point of contact for technical and account services for strategic customers at Blue Box Group, including large event management for high profile on-line events.
2011 - 06 / 2012
Rackspace, the #1 managed
cloud company
04 / 2011 - 09 / 2011
Rackspace, the #1 managed
cloud company
04 / 2009 - 03 / 2011
Rackspace, the #1 managed
cloud company
02 / 2007 - 04 / 2009
R James Taylor, Consultant
1992 - 2007 Technical Account ManagerTechnical Account Manger for AWS. Managing our largest customers in AWS. Assist in signing Platinum accounts. Using a project management approach to on-boarding customers. Facilitating customer requests to internal engineering teams. Providing support for high and critical incidents. Providing TAM services for global customers spanning multiple countries.
Technical Account Manager / Strategic Accounts
As Technical Account Manager utilized ten years of Rackspace
experience to provide top-tier escalation to technical and account issues. Day to day, as Technical Account Manager served customers as an extension of our strategic accounts' teams at Rackspace for any matters, technical or otherwise. Managed the deployment of private Open Stack for a Fortune 500 company.
Social Media Customer Intervention Manager
Extending the support escalation role to social networks, I led the team responsible for monitoring Twitter and other Internet social avenues to provide real-time assistance to customers and others with questions or concerns. Using custom monitoring tools in addition to industry standard services we aimed to be helpful where and when needed. I managed the @Rackspace Twitter account.
Linux Senior System Engineer
Linux Senior Systems Engineer providing Fanatical Support to Managed Linux Dedicated Hosting customers and to Linux System Administrators and Account Managers on First Shift.
Many short and long term assignments with large and small companies in Texas, California, Washington State. Focused on application development with Perl, Java, PHP, VB, MySQL, MS SQL, PostgreSQL; platform architecture with Linux, Apache, Tomcat, JBoss, Postfix, MySQL Server (massive replication); user interface development with
ServerBeach LTD, a Peer1
Company
2004 - 2005Thermeon Corporation
08 / 1999 - 08 / 2001 X/HTML, CSS, XML, XSD, XSLT, Javascript; and strategic planning with regard to technology planning and investing. Please ask for customer list and references.
Web Developer
PHP, perl and MySQL development projects.
Internet Application Developer
Co-developer of real-time online web reservation system part of the main CARS+Internet product. Began research and development in to web version of terminal-based rental counter operations and back office management and reporting interface. Reported to CEO.
Education
The University of Texas at
Arlington
1992 - 1994University of North Texas
1985 - 1988Winston Churchill
1981 - 1985 BS Information Systems , Information SystemsGutbuster Club at Flying Tomato Pizza
Bachelor of Science (BS) Information Systems , Business Computer Information Systems
Debate Team, Churchill Computer Club
