0
Smart Plug-in for
Siebel
SUPPORTED PLATFORMS GUIDE
ComTrade Smart Plug-in for Siebel CRM
for HP Operations Manager
This document contains information about all HP Software and Oracle’s Siebel products and versions, compatible with ComTrade’s Smart Plug-in for Siebel (Siebel SPI), version 04.00.
1
Introduction
This document is intended as a reference source to complement the Siebel SPI Installation and Configuration Guide. It contains information on the following compatible Oracle Siebel products:
• Siebel Customer Relationship Management (CRM)
• Siebel Business Applications and Siebel Industry Applications • Oracle Business Intelligence
In addition, it contains information on compatible HP software: • HP Operations Manager
• HP Reporter
• HP Performance Manager • HP Internet Services
Information related to each of these products is described in sections that follow. This document also provides information on supported languages and available localized software.
2
Table of Contents
Introduction ... 1
Table of Contents ... 2
Supported Oracle Siebel CRM Platforms and Versions ... 3
Oracle Siebel Support Matrix ... 4
Siebel Server and Siebel Gateway Name Server ... 4
Web Servers ... 5
Client Operating Systems ... 6
Auxiliary Programs ... 6
Cluster Solutions ... 7
Supported Business Intelligence Platforms and Versions ... 8
Business Intelligence ... 8
Oracle Siebel Support Matrix ... 8
Siebel Analytics (SA) and Oracle Business Intelligence (OBI) ... 8
Supported HP Software Platforms and Versions... 9
HP Operations Manager ... 9
HP Software Products Support Matrix ... 9
HP Operations Manager for Windows (HPOM) ... 9
HP Operations Manager for UNIX (HPOMU) ... 10
HP Reporter ... 10
HP Performance Manager (HPPM) ... 11
HP Internet Services (OVIS) ... 11
3
Supported Oracle Siebel CRM
Platforms and Versions
The Oracle Siebel CRM environment consists of the following entities: Siebel Clients, Siebel Servers, Siebel Gateway Name Server, Siebel Database Server, and Siebel File System.
This provides the operating framework for Siebel Products and Industry solutions.
Products:
• Business Intelligence • Sales Force Automation • Marketing Automation • Call Center and Service • Customer Order Management • Partner Relationship Management • Employee Relationship Management • Siebel Professional Edition
• Siebel CRM OnDemand • Business Integration • Industry Solutions: • Aerospace & Defense • Automotive • Chemicals • Clinical • Communications • Consumer Goods • Energy • Finance - Institutional • Finance - Retail • Healthcare • High Technology • Hospitality • Industrial Manufacturing • Insurance • Medical • Pharmaceutical • Oil & Gas • Public Sector • Retail • Transportation
Siebel SPI is compatible with all vertical and horizontal Siebel Products and Industry solutions, built on the Oracle Siebel CRM applications framework.
4
O
RACLE
S
IEBEL
S
UPPORT
M
ATRIX
Siebel Server and Siebel Gateway Name Server
Siebel 7.0.x Siebel 7.5.x Siebel 7.7.x Siebel 7.8.x Siebel 8.0.x Siebel 8.1.x Siebel 8.2.x
Windows 2000
Windows 2000 DataCenter
Windows 2003
Windows 2008
HP-UX 11i (11.11)
HP-UX 11i v2 (Itanium) (11.23)
Solaris 7, 8 (32/64bit) Solaris 9 Solaris 10 AIX 4.3.3 AIX 5L 5.1 AIX 5L 5.2 AIX 5L 5.3 AIX 6.1 Redhat 4.0
5
Suse 9.0
Oracle Linux 4.0
Table 1. Supported Siebel Server and Siebel Gateway Name Server operating systems
Web Servers
Siebel
7.0.x Siebel 7.5.x Siebel 7.7.x Siebel 7.8.x Siebel 8.0.x Siebel 8.1.x
IIS 5.0 / Windows
IIS 6.0 / Windows
IIS 7.0 / Windows 2008
Sun One 4.1 / Solaris
Sun One 6.0 / Solaris Sun Java System Web
Server 6.1 / Solaris IBM HTTP 2.0.30 / AIX IBM HTTP 2.0.42 / AIX IBM HTTP 2.0.47 / AIX IBM HTTP Server 6.1 and above HP Apache 2.0.39 / HP-UX HP Apache 2.0.45 / HP-UX HP Apache 2.0.49 / HP-UX
6
Table 2. Supported Web Servers
Client Operating Systems
Client Type Operating System
Siebel Dedicated Client – Connected Mode Windows 2000 with Service Pack 2 or above
Siebel Dedicated Client – Remote Mode Windows XP Professional with Service Pack 1 or above
Siebel Web Client Windows 2000 with Service Pack 2 or above
Siebel Mobile Web Client Windows XP Professional with Service Pack 1 or above
Table 3. Supported Client Operating Systems
Auxiliary Programs
Vendor and Product Version Applicable Release
Actuate eReporting Server
6.0 Lower than 7.5.2.200 6.0 SP1 7.5.2.200 and 7.5.2.21x 6.0 SPI1 Fix10 7.5.3 7.0 7.7,7.8 8.0 8.0 6.0 Lower than 7.5.2.200 HP Apache 2.0.50 / HP-UX HP Apache 2.16 / HP-UX11 v2 Oracle HTTP 10.1.3.0.0/ Redhat 4.0 Suse 9.0 Oracle Linux 4.0 Oracle Ent. Linux 5.1
7
Resonate Central Dispatch (obsolete since 7.7)
3.01 (AIX) 6.2.1.0
3.2.2 6.2.1.300
3.2.2 sb Lower than 7.0.5
3.2.2e (AIX, Solaris,
Windows 2000) 7.0.5
3.2.2 e 7.5.2
Actuate Active Portal, Actuate iServer
7.0 SP2 7.7.0 or 7.7.1
7.0 SP2 Fix 4 7.7.2
7.0 SP2 Fix 9 7.8
8.0
Table 4. Supported auxiliary programs
Cluster Solutions
Vendor Software Supported operating system
HP MC / Service Guard Cluster HP-UX 11i (11.11)
IBM HACMP/ES AIX 5L v 5.1, ML 2 or above
Microsoft Microsoft Clustering Service Microsoft Windows
Sun Microsystems SunCluster Solaris
Veritas Volume Manager Solaris
8
Supported Business Intelligence
Platforms and Versions
B
USINESS
I
NTELLIGENCE
Siebel SPI is compatible with the following Siebel Analytics and Oracle Business Intelligence platforms and versions.
O
RACLE
S
IEBEL
S
UPPORT
M
ATRIX
Siebel Analytics (SA) and Oracle Business Intelligence (OBI)
Operating System SA 7.8.x OBI 10.1.x Windows 2003 Windows 2008 Solaris 9,10 HP-UX 11v2 HP-UX 11i AIX 5L 5.3 RHEL 4.0 SLES 9.0
9
Supported HP Software Platforms
and Versions
HP
O
PERATIONS
M
ANAGER
Siebel SPI uses the following HP Operations Manager components: • Management Server
• Operations agent – AgentOne 11.xx is supported • Performance Agent (PA 5.0), EPC-CODA, (optional) • Service Navigator (optional)
• Java GUI (optional)
Siebel SPI is compatible with the following HP Operations Manager versions.
HP
S
OFTWARE
P
RODUCTS
S
UPPORT
M
ATRIX
HP Operations Manager for Windows (HPOM)
HPOM 8.16 HPOM 9.00*
Windows 2000
Windows 2003 (Std/Ent/Dtc)
Windows 2008
Table 7. Supported versions of HP Operations Manager for Windows
*Also supported in cluster environment
NOTE: For more information on supported Agent platforms, refer to Supported Oracle Siebel CRM Platforms and Versions in
10
HP Operations Manager for UNIX (HPOMU)
HPOMU
7.1x* HPOMU 8.xx* 9.0x, 9.1x HPOMU 11.31 HP-UX 11i v3 (Itanium)
8.24+
11.31 HP-UX 11i v3 (PA_RISC)
8.24+
11.23 HP-UX 11i v2 (Itanium)
8.20+
11.23 HP-UX 11i v2 (PA_RISC)
HP-UX 11i Solaris 7 Solaris 8 Solaris 9 Solaris 10 8.14 + Linux (RedHat)
Table 8. Supported versions of HP Operations Manager for UNIX
* Siebel SPI 4.0 packages are different depending on HPOMU version: 9.x, 8.x*, or 7.x
HP Reporter
HP Reporter 3.70 HP Reporter 3.80 HP Reporter 3.90 Windows 2008
11
Windows 2000 (Pro/Srv/AdvSrv)
Windows XP Pro
Table 9. Supported versions of HP Reporter
HP Performance Manager (HPPM)
Siebel SPI is compatible with all versions of HP Performance Manager that are compatible with HP Operations Manager supported versions.
HPPM 8.0 HPPM 8.2 HPPM 9.0 HP-UX PA-RISC 11V1,V2,V3 11V1,V2,V3 HP-UX IPF 11V2,V3 11V2,V3 11V3 Windows 2000 Server Windows 2003 Server Windows 2008 Server Solaris 8, 9 Solaris 9, 10 Linux
Table 10. Supported versions of HP Performance Manager
HP Internet Services (OVIS)
ComTrade Siebel SMARTProbe for HP Internet Services (OVIS SMARTProbe for Siebel) requires the following software to operate correctly:
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• HP Internet Services 6.0 or 6.1 running on Windows Server 2003 Standard and Enterprise editions
• HP Internet Services 6.0 or 6.1 running on Windows XP Professional with at least Service Pack 1 • HP Internet Services 4.5, 5.0, or 5.2 running on Windows 2000 Professional/Server/Advanced
with Service Pack 4
Windows Probe Platform Requirements:
• Windows Server 2003 Standard and Enterprise editions, with IE 6.0 (OVIS 6.0 or higher) • Windows XP Professional with Service Pack 1, with IE 6.0
• Windows 2000 Professional/Server/Advanced with Service Pack 4, with IE 5.5 SP2 (or higher) or IE 6.0 (recommended)
Windows Probe Target Requirements:
OVIS SMARTProbe for Siebel target is a Web Server, used by Siebel Web Clients to access Oracle’s Siebel Business Applications.
OVIS SMARTProbe for Siebel supports all Web Servers that are supported by: • Oracle Siebel CRM 7.7.x, 7.8.x or 8.0.x
NOTE: OVIS SMARTProbe for Siebel currently supports High Interactivity Web Client mode. It does not support standard Web Client mode.
13
Software Availability in Native
Languages
Oracle Siebel CRM supports specific localized languages based on customer demand, as well as data stored in databases using various code pages. Siebel SPI is compatible with all localized languages supported by Siebel for each supported version of Oracle Siebel CRM.
14 NOTICES
The information contained in this document is subject to change without notice.
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