Service Description Filtering

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Service Description

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Overview – iomart Email Filtering

Email filtering from iomart is a solution that combines protection from threats such as SPAM, viruses and inappropriate content into a unified email security solution. It can be fully managed from a simple web-accessed Control Panel. Email filtering is a cloud based service which protects end users’ networks prior to mail reaching it, with all mail checked for spam, viruses and inappropriate content before delivering clean mail to the end users inbox. The platform utilises multiple anti-virus engines from Tier 1 vendors to guarantee a 100% capture rate on all known viruses

The customer is in full control of policies and settings and is able to apply these down to an individual mailbox level with specific rules and responses to meet business requirements. In addition to standard email filtering, customers are able to manage their white and black lists on a per domain basis or in a more granular way at an individual mailbox level.

Comprehensive reporting and alerting is included as well as real time mail logs allowing IT to effectively manage the service and take appropriate action where applicable.

iomart Email Filtering Features

 Comprehensive SPAM reduction – 99%>

 Multiple Anti-Virus Engines – 100% capture of known viruses

 Reduction in false positive rates – 1 in every 300,000 emails

 Full quarantine control and search

 LDAP integration

 Rapid deployment

 Cost reduction

 Complete policy flexibility

Technical Features

The platform is hosted within iomart’s Tier 3 data centres in London, Maidenhead and Glasgow. The facilities are three of eight UK data centres owned and run by iomart and are manned 24x7 by iomart employed technical staff. iomart ensures the risks due to power, connectivity or networking are minimised by building our systems using equipment from leading vendors such as Cisco, EMC, Dell, HP and VMware, ensuring full redundancy and no single point of failure across the cloud layers. In the event that any component fails, automated failover kicks in to ensure the platform continues to operate without any impact to the email service. The platform itself can scale to handle billions of emails processed daily linearly.

Anti-Spam

Email filtering from iomart guarantees a reduction in Spam of over 99% by utilising our proprietary threat databases and 3rd_{party detection mechanisms. This blended approach to spam management}

combats the threat at the cloud layer ensuring harmful or disruptive email doesn’t ever reach the customer’s network.

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Cost Reduction

Email consumes vast amounts of storage space and the ever-increasing volume of mail sent is driving up storage requirements and management time. Moving email filtering to the Cloud not only frees up corporate networks but does so with significant cost reductions compared with in house solutions.

Anti-Virus

Iomart has deployed multiple anti-virus engines to scan all emails at the cloud layer for malicious content and viruses. By utilising multiple commercial scanning engines iomart is able to guarantee a 100% capture of all known viruses.

Email Filtering- Key Points

 Comprehensive threat prevention – Anti-Spam, Anti-Virus and inappropriate content

 Cloud based, reducing network bandwidth

 Granular policies and management

 Comprehensive reporting as standard

 LDAP integration

 Flexible quarantine management

 Fault tolerant and scalable platform

 Guaranteed 100% availability on all infrastructure (power, cooling and network).

 24/7 UK based support included as standard

Cloud Control

The Control Panel allows users to carry out the following:

 Deploy – launch new services;

 Upgrade – to meet demand;

 Start/stop – Manage your services;

 Policy Management – create new policies and update existing ones

 White/black list – manage white/blacklists

 Quarantine – Globally search quarantine and release emails

 Reporting – Comprehensive reporting as standard

Connectivity

Connecting the iomart data centres is a 20 Gigabit-per-second (Gbps) fibre ring which provides resilience and diversity to minimise the impact of a single transit failure. Three peering sites across this ring provide 10Gbit uplinks to our transit providers; Tiscali, Interoute, Cogent, and Teleglobe and iomart also maintains private peering connections with LONAP and LINX.

All of our networking exchange hardware is housed in on-site dedicated cabinets. Each data centre network hub houses a Cisco Catalyst 7600-series modular switch, dual power supplies and a range of 7600-series fabric-enabled line cards to support both multiple fibre and copper gigabit connections.

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Automatic systems constantly monitor our entire network, transit links and servers. In the event of any problem, our data centre NOC teams are on site 24 hours a day. iomart holds on-site spares for critical equipment which powers our network to assist us in ensuring that we maintain our 100% uptime guarantee.

Off Site Connectivity

If you wish to access our services via dedicated Internet Connectivity from your local office iomart can deliver dedicated network links straight into our Enterprise grade network. A wide variety of options are available from 10Mb/s through to 1Gb/s circuits, with or without internet breakout.

For further information on options for off-site connectivity please contact your iomart Account Manager.

Service Management Details

iomart assigns an Account and Technical Manager to each client. Our approach to Account Management has been developed to provide a value added service to our customers. Account Managers are focused on developing relationships, understanding each customer’s strategic goals and supporting them in the achievement of their objectives. By understanding the demands placed on the organisation and the business drivers we are able to identify and recommend solutions that support customers in the achievement of those objectives.

The Account Manager is also a single point of contact for any requirements or escalations, ensuring any issues are dealt with seamlessly and effectively.

Pricing

Description Cost per month

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Iomart Email Filtering Service – per user 1.00

 The pricing is based a cost per user per month.

 Pricing is exclusive of VAT.

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Monitoring & Support

Support is provided on a 24/7 basis and the iomart on-site NOC team responds immediately to monitoring alarms and support requests. The SLA specifies that all service affecting problems are dealt with in fifteen minutes.

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Information Assurance

Business Impact Level’s (IL) iomart Email Filtering has been assessed as suitable for information systems classified to ‘Official’ status - appropriate for IL3 data.

All iomart data centres are located in the UK

UKAS certified management systems to ISO 9001, ISO 27001, ISO 20000 and ISO 14001

Ordering and Invoicing Process

Upon receipt of a completed Sales Order form, iomart will deploy the required service. Billing for the service is monthly, with a minimum contract term of one month. Payment can be via Direct Debit or BACS transfer.

Service Lead Time

New customers are typically deployed within two working days from order. Shorter deployment times may be available and prioritised upon request.

Existing customers are able to deploy additional resources and users via the Cloud Control Panel.

On-boarding and Off-boarding

Once the deployment is completed, account and access details are sent to the Account contact nominated by the customer. The service will be ready for use.

When use of the service ends, the service is terminated. There is no requirement to export data.

Using the Service

iomart technicians will work with your System Administrator to pre-configure the Mail Filter to accept and process mail from your nominated mail server. Once this is completed we can offer advice and support on modifying your domain names MX record to point towards your new Mail Filter service. This process can usually be completed with next to no disruption to your normal mail delivery process.

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Termination Terms

At the point of termination, all data, accounts and access will be permanently deleted, and will not be able to be recovered or restored.

There are no termination costs for this Service.

Service Credits

iomart offers guaranteed service levels on network availability, power, data centre environmental conditions and support. In the unlikely event that we do not meet our stated levels we will credit your account.

Service Migration

In the event that you are moving from an existing mail filtering provider, if they can provide you with exports of existing black/white lists iomart would be more than happy to work with you to import these to your new service.

Consumer Responsibilities

The control and management of the account is the responsibility of the Administrator. The customer is responsible for ensuring only appropriate data is stored and processed by applications on this environment and that they abide by iomart’s Acceptable Usage Policy.

Service Description Filtering