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Credit Card Processing 

Overview

New Agent Development Training First Data Learning Organization

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Objectives

At the end of this presentation you will be able to… • Describe the credit card transaction, authorization and  settlement process settlement process. • Identify the “players” involved in the transaction,  authorization and settlement process.p • Describe each player’s role in the transaction,  authorization and settlement process.

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Agenda

• Introduction C dit C d T ti T • Credit Card Transaction Terms • Authorization flow • Clearing flow • Clearing flow • Settlement flow • Review • Review • Questions

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Introduction

• When a cardholder uses a credit card to purchase 

merchandise the transaction moves through a process merchandise, the transaction moves through a process  that involves authorization, clearing and settlement. • Each step of the process involves an exchange of p p g transaction data and money that must be settled and  balanced. • This process ends when the cardholder pays for the  merchandise listed on his/her monthly statement.

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Terms to Remember

• Cardholder – An individual to whom a credit card  company has authorized to use its card

company has authorized to use its card.

• Merchant • AcquirerAcquirer

• Visa / MasterCard Associations • IssuerIssuer

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Terms to Remember

• Cardholder

• Merchant A retailer (or any other person firm or • Merchant – A retailer (or any other person, firm or  corporation) that (pursuant to a Merchant agreement)  agrees to accept credit cards, debit cards, or both when g p properly presented.  • Acquirer • Visa / MasterCard Associations • Issuer

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Terms to Remember

• Cardholder • Merchant • Merchant • Acquirer – A financial institution authorized and  licensed by a regulatory organization (Visa/MasterCard y g y g ( Association) to accept credit cards or debit card  transactions from the Merchants and submits those  t ti i t th i t h di tl i di tl transactions into the interchange directly or indirectly  and settles on the Merchant's behalf. 

• Visa / MasterCard Associations • Visa / MasterCard Associations • Issuer

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Terms to Remember

• Cardholder • Merchant • Merchant • Acquirer

• Visa & MasterCard Associations Comprised of • Visa & MasterCard Associations ‐ Comprised of 

thousands of banks worldwide that set and maintain  processing rules.

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Terms to Remember

• Cardholder • Merchant • Merchant • Acquirer

• Issuer – A member of Visa/MasterCard AssociationsIssuer  A member of Visa/MasterCard Associations 

who contractually issues credit cards. Usually a financial  institution, such as a Citi, Chase, etc.

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Credit Card Process

• Step 1 ‐ Authorization •Obtained from the Issuer at time  f h of purchase • Step 2 – Clearing •Transaction data sent processed  through the acquirer to be sent to  issuer for posting to the monthly  credit card statement • Step 3 ‐ Settlement •Funds are paid and collected •The Acquirer pays the merchant, q p y , the Issuer pays the Acquirer, and  the Issuer collects (bills) the  cardholder

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What is Authorization?

• Cardholder makes a purchase using a credit card.   Th h t t bt i th i ti f th • The merchant must obtain authorization for the  purchase from the Issuer.

How does it work?

How does it work?

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Authorization Flow

Cardholder 

1

makes a 

purchase using  credit card

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Authorization Flow

2

Merchant swipes card  through a POS 

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Authorization Flow

POS device  sends  authorization 

3

request along  with card data  to Acquirer

3

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Authorization Flow

The Acquirer  (First Data) 

4

( ) routes the  authorization  request to the 

4

Associations

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Authorization Flow

Transaction is 

5

5

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Authorization Flow

If transaction  meets criteria,   Issuer 

6

6

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Authorization Flow

Associations 

7

forward the authorization  response to 

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Authorization Flow

Acquirer sends   approval / 

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decline code to  merchant’s POS  device

8

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Authorization Flow

Merchant  completes  i i h

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transaction with  Cardholder

9

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Clearing

How does the merchant get paid?

How does the merchant get paid?

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Clearing

• What is Clearing? – The exchange of transaction data between members  (Acquirer & Issuer) through Interchange P f ll i i f A i – Process of collecting a transaction from an Acquirer  in the Merchant's currency and deliver it to the 

Issuer in the cardholder's currency Issuer in the cardholder s currency 

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Settlement 

• The merchant needs to be paid for the transaction Th A i d t b id • The Acquirer needs to be paid • The Issuer needs to be paid • New Terms: • New Terms: – Net Settlement = Sales Draft Amount Less Fees – Acquiring Bank = The bank that facilitates transaction  clearing and funds movement on the merchant’s  behalf behalf

How does it look?

How does it look?

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Settlement Flow

1

Merchant  closes POS

1

closes POS  device

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Settlement Flow

2

First Data  receives  t ti transaction  data

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Settlement Flow

3

First Data  pays 

M h

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Settlement Flow

44

Data sent to  Associations

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Settlement Flow

5

Transaction  data sent to 

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Settlement Flow

6

Cardholder  is billed

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Settlement Flow

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Terms to Remember

• Cardholder M h t • Merchant • Acquiring Processor • Visa/MasterCard (Associations) • Visa/MasterCard (Associations) • Issuer or Issuing Bank 

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Knowledge Check

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Knowledge Check

What are the 3 steps to Credit Card Processing? 1 Authorization 1. Authorization 2. Clearing l / di 3. Settlement / Funding

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Knowledge Check

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Knowledge Check

Which roles can First Data potentially play in the process?

– Issuing Processor – Acquiring Processor

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Knowledge Check

• What step transmits the transactions to First Data to  begin the settlement process?

begin the settlement process?

A. Credit card is swiped through POS device B Terminal dials for a thori ation

B. Terminal dials for authorization

C. Merchant batches out (closes) POS device dh ld h d d b ll

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Knowledge Check

• What step transmits the transactions to First Data to  begin the settlement process?

begin the settlement process?

A. Credit card is swiped through POS device B Terminal dials for a thori ation

B. Terminal dials for authorization

C. Merchant batches out (closes) POS device

dh ld h d d b ll D. Cardholder pays their credit card bill

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Credit Card Processing

Overview

Thank You!

Thank You!

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