Request for Proposal Infrastructure Hosting

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Executive Summary and Company Background

Since 2005, Los Angeles Universal Preschool (“LAUP”) has supported the operation and/or development of more than 325 preschools in Los Angeles County, touching the lives of more than 50,000 children through enriching curricula and nurturing environments aimed to best prepare children to succeed in kindergarten and beyond.

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Summary Overview of Request for Proposal (RFP) and Services

Requested

This RFP is requesting that providers submit responses that include services and support relating to production hardware infrastructure hosting for LAUP.

Los Angeles Universal Preschool (“LAUP”) is looking to move their existing data center infrastructure to a hosted facility in which some of LAUP’s equipment will remain in production and legacy equipment is to be migrated onto hosted hardware. This hybrid hosting model will ensure LAUP can continue to benefit from hardware investments made through the remaining life cycle of the equipment.

LAUP currently manages and maintains their datacenter infrastructure in-house in its corporate headquarters; 888 S. Figueroa Los Angeles CA. Conditions exist where power and cooling provided by the building is unpredictable due to the nature of the building’s routine maintenance schedule of their safety systems. This affects LAUP’s ability to provide optimal availability to systems within the data center.

LAUP’s core server infrastructure runs on HP Blade & Hitachi AMS SAN technology. Infrastructure is 100% virtual using VMware and Citrix at the Hypervisor Layer. High availability, load balancing and redundancy are fully implemented and must exist in the proposed solution. A proper solution would require the service provider to support and integrate their hosting model into our existing infrastructure. As LAUP equipment reaches end of life or capacity the hosted model must supplement or replace affected equipment.

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Schedule of Events

Event Date

1. RFP distribution to vendors 6/10/13

2. Written confirmation of vendors with bid intention 6/12/13 3. Written questions due from vendors about scope or approach 6/14/13 4. Responses due to vendors about scope or approach 6/18/13

5. RFP response/proposal due date 6/28/13

6. Target date for review of proposals 07/01/13

7. Questions for vendors about proposals 07/03/13

8. Target for vendor selection 7/8/13

9. Target commencement date of work 7/31/13

Key Contact Information for Questions

Robert Lazo

Los Angeles Universal Preschool

Managing Director, Information Technology RLazo@laup.net

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Hosting Requirements

Hosting Services

• _{42U Rack}

• (2) 240V 30Amp Circuits A/B Power 2N redundancy preferred • 50MB Internet Circuit

• 100MB Layer 2 Circuit to Las Vegas Data Center

• _{100MB Layer 2 Circuit to 888 S. Figueroa 8}th_{Los Angeles}

• Cross Connections (2) for LV and 888 Circuits

• Fibre Cross connects (2) between Host Fibre switch and LAUP’s HP Brocade Fibre Channel Switch virtual connect

• _{Cross Connections (8) Network Uplink, 4GB Trunk each between Host Network} and LAUP’s HP Flex 10 virtual connect

• (2) Managed PDU’s

• SAS 70 or SSAE 16 Certified Datacenter • _{99.99% uptime SLA for Power & Cooling} • _{24x7x365 Access to data center}

• Data Center facility preferred to be located in Los Angeles

Managed Co-Location Services

• _{HP 7000 Blade System}

• HP Brocade Fibre Channel Switch • HP Flex 10 connects

• (4) HP460 Blade Servers G7

• _{Hitachi AMS 2100 SAN– SC Fibre Connections} • Overland NEO 2000e Fibre Tape Library • Fortinet FortiGate 311B

• 24x7x365 support

Managed Hosting Services

• Managed Firewall Services

• (2) VPN - Failover circuit via Internet o 888 – hosting facility

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• ESXi Dedicated Servers – Qty and Specifications to be determined by Resources

o SSD or SD for OS Drive

o Dual E5-2637 3.0GHz or Equivalent o 192GB RAM Expandable to 384GB o 8GB Fibre HBA

o Redundant Power

• 16.9TB SAS Fibre Channel Direct Connected Storage or Dedicated Fibre SAN • 7.1TB SATA Fibre Channel Direct Connected Storage or Dedicated Fibre SAN

Managed Cloud Services.

• LAUP MS SharePoint (Internal) o 175 Users 2GB Per user o Cost per User Options

• LAUP Provider MS SharePoint Portal (External) o Cost per User Options

• MS Exchange 2013

o 175 Users 2GB Per user o Cost per User Options

• Citrix XenDesktop – Application Management o 175 Windows 7 x64 VM’s

 8GB  _{Dual CPU}  _{15GB OS Per VM}  20GB PvD per user

• Citrix XenApp - Application Management o 175 Users – 100 Concurrent

o Citrix - Applications supported to determine allocated resources.  Office 2013

 AX Client

 Internet Explorer  _{Citrix Desktop}

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Professional Services

• Exchange Migration from 2010 to 2013 - Cloud o 175 users

o 350GB Storage

• SharePoint Migration 2010 to 2013 – Cloud o (3) Content Databases

 _407GB  80GB  8GB

• LAUP infrastructure hosting planning and design • _{Performance and Security planning}

• Network routing architecture setup and configuration

• LAUP infrastructure physical move from 888 to hosting facility • Rack & Stack at hosting facility

• _{Infrastructure Setup & Configuration}

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Updates / Clarification Sumary

6/19/2013 Questions and feedback from the majority of participating recipients have

prompted for clarification to several sections of this RFP. This update is to clarify those concerns and as a result LAUP will extend the timeline of the RFP by one week. Updates are shown in bold in the RFP.

Outline of changes and clarifications

• Timeline extended one week.

• Correction: LAUP servers that will remain are: HP BL460 G7 Qty: 4

• Overland Tape library is used for archiving of monthly data backups to tape. You can provide an alternate method for archiving of monthly data backups. Tapes will be shipped to offsite vendor such as Recall or Iron Mountain for permanent archiving and storage. • Qty and Specifications of hosted servers to be determined by the resoruces needed to

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• _{Hithachi Storage Breakdown: Highlited groups to be migrated: Yellow=SATA Brown=SAS} Non-highligted groups are to remain on the Hitachi until end of life or capacity is reached.

• Managed hosting of storage is assumed that backups are handled by the provider. DR on the other hand is not an expectation for this proposal.

• Managed Sharepoint and Exchange are a Phase II project. For purposes of this RFP a cost per user is all that is required.

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