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Contents
Introduction ... 4
About SCOOP ... 4
Exchange Mailbox creation ... 4
Conventions ... 4
Installation ... 5
Prerequisites ... 5
Package content ... 5
Setup ... 6
Use the task in a process ... 6
External task name and description ... 6
Multiple external tasks ... 6
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About SCOOP
SCOOP is a Service Catalog Management Software. It allows you to configure Service Requests without programming. Its intuitive interface, both for administration and users portal, makes SCOOP a tool easy to use, friendly and quickly adopted by all.
SCOOP, in its current version, leans on the Workflow Solution platform of Symantec™ from the version 7.5 and becomes integrated perfectly into the environment of Symantec™ ServiceDesk 7.5 and higher. Please refer to the official documentation of Symantec™ as regards the installation and the implementation of a Symantec™ Workflow Solution platform or Symantec™ ServiceDesk Solution platform.
Exchange Mailbox creation
This add-in allows an external task to enable a Mailbox in an Exchange 2010 Server. This should also work for a 2013 mailbox but was not tested at this time.
A configuration page for the naming method is installed on the SCOOP Server when installing the SCOOP Add-in-Microsoft Active Directory Account Creation.
Using this Add-in helps earning time and money and ensures a standardized way of creating mailboxes.
Conventions
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Installation
Prerequisites
The SCOOP add-in – Exchange mailbox creation – installation requires: - SCOOP 1.2 to be installed and setup
- SCOOP Add-in Common to be installed and setup
- SCOOP Add-in Active Directory Account Creation (for the naming method assistant) - Workflow 7.5
- Account with Administrator rights on the SCOOP Server - Console access to the SCOOP server (Remote or local)
- Account with permissions to create objects in the SCOOP Database - Exchange Management Tools installed on the SCOOP Server
- AD DS and AD LDS Tools from Windows Remote Server Administration Tools
- The identity of the application pool running the SCP.AD2008.WF.EnableMailbox application must have permissions on the Exchange Server to enable mailboxes. If the DefaultAppPool does not have an identity with these permissions, create a new Application Pool and associate the SCP.AD2008.EnableMailbox to this Application Pool.
Package content
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Use the task in a process
An example is created during the installation of the Add-in. To use the newly created external task, open a process, Service start process, Service end process or article process and choose “External tasks > Add existing” from the Task menu. You should find an external task named “Enable Mailbox”. (This depends on the language you loaded).
External task name and description
The name and description can be changed using the SCOOP Administrator Console as for any type of external task.
Multiple external tasks
It is possible to create an External Task using this Add-in as needed. Using the same Webservice you may create different tasks per domain or for internal and external people.
To create another external task using the same Webservice, edit the existing external task, go to the Details tab and copy the Webservice URL field content. Create a new External Task from within a process, paste the copied value in the Webservice URL field and click the “Get Methods” button. Now you can map values.
Mapping
The SCOOP Add-in – Exchange Mailbox Creation is a SOAP Webservice that uses variables and constant values to enable a mailbox. These values can come from the process that is using the Add-in as well as constant values such as the AD server or the domain account.
The fields that will be used as variables in the Add-in configuration must be created before the setup of this external task.
For Runtime fields to be mapped, add them to your service or article before setting up the external task in order to find them in the field list. Remember to detach them after that.
A parameter cannot be empty so that if you do not want to use a parameter, map it to a constant values and put a “.” (point) in the value field. The Boolean fields take a literal value “True” or “False”.
The following table explains all the parameters available.
Parameter
Description
NamingMethod
The naming method is a 6 digits number. The installation of the
Add-in Active Directory Account Creation provides an assistant
accessible from the Service Catalog under the SCOOP Add-in
category.
FirstName
This parameter should be a variable mapped to a field attached
to the service.
MiddleName
This parameter should be a variable mapped to a field attached
to the service.
LastName
This parameter should be a variable mapped to a field attached
to the service.
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