SUMMARY:
Under the direction of an assigned information systems manager, supervise, plan, evaluate, select and install computers and related hardware and software throughout the District; analyze, re-design and modify existing systems software as needed to improve efficiency or correct deficiencies; supervise, develop and maintain system software required to support the programming staff and user community; provide technical assistance to the programming, operations, and computer repair staff.
ESSENTIAL FUNCTIONS:
Ensure the availability and optimum performance of the production, development, library computer systems, capacity planning, planning and migration to new/upgraded systems, and configuration management.
Design and manage systems that support forms management; student e-mail account generation and maintenance.
Plan, design, implement and manage procedures that include room fire suppression and alarm systems; offsite storage of backup tapes; data integrity of complex interrelated/stand-alone systems, backup/recovery.
Supervise and establish procedures to support and provide maintenance for hardware, software, network and telecommunications systems.
Provide backup support for the Technical Services Manager and direction as needed for District staff and technical support staff deployed across the two colleges.
Supervise complex computer operations, configuration planning, vendor coordination and scheduling, and software/hardware/network upgrades.
Supervise the daily operation of hardware that includes: District desktop computers for faculty and staff, servers, local/remote printers, and other peripherals.
Establish controls and methods to assure accuracy, security and compliance with established procedures; develop and configure system security measures to prevent unauthorized access to the computer system and databases.
Develop comprehensive testing procedures to assure that all system software functions efficiently and accurately.
Train and provide work direction to the computer operations staff, student assistants and other personnel as assigned; participate in the selection of staff and assign and review the work of others.
Maintain current knowledge of computer equipment, systems and technology; attend meetings,
seminars and symposiums related to computer hardware, and software.
Ensure the proper creation and storage of backup media for the HP production, development, library and network servers used by administrative computer users.
Maintain a library of support software essential to the operation of computer equipment and application systems and programs.
Communicate and schedule vendors and district personnel to exchange technical information, schedule installations, user training, and monitor the availability of system software.
Evaluate and make recommendations regarding the selection, scheduling and installation of computers, network and related systems.
Prepare a variety of internal reports, records, documentation, specifications and other materials related to the District's computer software systems.
SECONDARY FUNCTIONS:
Plan and install administrative application servers, network servers, peripheral equipment, communication equipment, network/local printers, and personal computer hardware and software.
Analyze, formulate, recommend and implement solutions to complex systems hardware and software problems.
Install and update new/existing system software required to maintain an effective and reliable computer system.
Supervise and assist in the performance evaluation and selection of full-time staff in computer operations and at the District help desk.
Supervise, evaluate performance and select part-time and student employees.
Analyze, design, write, test and implement programs for the automation of internal operations in a multiple operating systems environment; monitor and adjust structures and parameters.
Write and implement procedures to ensure the reliable/response access and support of the GCCCD Student Instructional System, local software modules, desktop applications, class schedule/roster uploads, ID card systems, security of network and servers, virus protection and eradication, and Cold Storage.
Maintain operating system and support software to efficiently utilize available resources; use systems to measure the performance of the operating system.
Document and formalize standards and procedures relating to the interfacing of computers and peripheral equipment.
Prepare detailed procurement specifications such as request for bids on computer and related equipment.
Program, configure and operate a variety of computers and related equipment including
mainframes, microcomputers, servers, personal computers, tape and disk drives, and communication equipment.
Design, develop, and maintain a computer system to monitor the current inventory and future requirements of printable forms used by the various computer systems; work with the
programming staff and department representatives in the design and procurement of forms used by the data center.
Design, develop and maintain macros and programs used in the conversion of staff personal computers to new and improved platforms.
Manage and perform system administration of the District's development, production, and library platforms.
Maintain departmental area(s) in a safe, clean and orderly condition; assure compliance with established safety procedures and regulations.
Install, test, troubleshoot and perform adjustments to a variety of equipment including servers, desktop computers, and peripherals.
Perform related duties as assigned.
KNOWLEDGE AND ABILITIES:
KNOWLEDGE OF:
Administrative applications including student-instructional, human resource, finance and budgeting, procurement, financial aid, counseling scheduling, web registration and application, voice response system, attendance, and distance learning support systems, and data base system resource allocation and installation.
Complex Districtwide technical infrastructure and support services, and a broad range and in depth expertise in a large spectrum of technologies.
Capabilities and limitations of operation systems and support software.
Principles and techniques of analysis, design, testing and formulation of new computer programs and operation systems.
Methods and techniques of programming development through on-line text editing systems.
Principles and techniques of structured programming.
Technical aspects of server software including web services, directory services, IP address assignment, network operating systems, access authentication, and security.
Basic electronics required for wiring, configuring, installing and operating information technology equipment.
Computer software such as compilers, assemblers, utility programs, and pre-packaged software.
Operations, capabilities, and limitations of a variety of computers, network equipment, servers and related equipment.
Configuration management and capacity planning.
Technical aspects of field of specialty.
Information technology facility planning, design, implementation and operation.
Principles and practices of providing technical assistance, training and work direction.
Principles and practices of customer service and user satisfaction.
Modern office practices, procedures and complex equipment configurations.
Correct English usage, grammar, spelling, punctuation and vocabulary.
ABILITY TO:
Evaluate computer hardware, support software, network equipment and make appropriate recommendations.
Learn applicable sections of State Education Code and other relevant laws.
Learn district organization, operation, policies, procedures and objectives.
Diagnose and correct deficiencies in operating systems, compilers, assemblers and utility programs.
Demonstrate proficiency in utilizing computer languages to include assembly and script languages.
Analyze, plan, design, develop, implement and maintain complex systems, programs and procedures.
Prepare clear and logical reports, proposals and other written materials.
Configure, program, and operate a variety information technology equipment.
Communicate effectively both orally and in writing, with a broad range of individuals of diverse backgrounds, technical understanding and disabilities.
Complete work with many interruptions.
Lift objects weighing up to 50 pounds.
Establish and maintain cooperative and effective working relationships with others.
Work independently with little direction; plan and organize work to meet schedules and time lines.
Train District employees in various capabilities of hardware and software.
Provide work direction to employees, part-time and student help, and assign and review the work of others.
Read, understand and explain technical materials, policies and procedures.
Establish and maintain a complex, multi-platform, database record storage and retrieval system.
Analyze and define desktop computer, notebook, server and mainframe system requirements.
EDUCATION:
Bachelor's degree or equivalent in computer science, information systems or related field.
EXPERIENCE:
Increasingly responsible experience in systems software programming on various servers including mainframe, minicomputers, workstations and PCs.
WORKING CONDITIONS:
Information Systems environment subject to lifting up to 50 pounds, moving and installing
information technology equipment. Multiple shift environment.
Est. 1/02 Rev. 3/05 Rev. 7/06
