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emquest.ae

Agency workspace Quick Reference

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SIGN IN/OUT

ENCODE

DECODE

SABRE ATLAS

CURRENCY

W/-CCBAHRAIN W/-APHEATHROW W/-ALGULFAIR W/-HLSHERATON W/-CRHERTZ W/EQ-AIRBUS HCCFLORIDA HCCC/BAHRAIN W/*BAH W/*LHR W/*GF W/HL*SI W/CR*ZE W/EQ*747 HCCFL HCCC/BH W/-CYRIYADH,SA W/-ATRUH W/-CYRIYADH,SA‡CYDAMMAM,SA W/-CYJEDDAH,SA‡ATDMM W/-ATRUH ‡ATJED N*/GLOBEA DC*CUR DC*SAR DC‡USD500.00/GBP City code Airport code Airline code Hotel code Car co.code Aircraft American state Country City name Airport name Airline Hotel Car Aircraft American state Country

Closest airports to city Closest airports to airport Distance between 2 cities Distance between city and airport Distance between 2 airports Display country and city information for country name start with A

Display list of countries currencies, code and rate of exchange against the local currency

Decode currency Convert currency amount

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Table Of Content

Sign In/Out - Encode - Decode - Sabre Atlas - Currency References - Sabre Availability - Direct Access Availability Selling From Availability - Long Sell - Increase/Decrease Number In Party - Name Field - Passenger Type Code Phone Field - Ticket Field - Received Field - Remarks -

End/Ignore PNR

OSI (Other Service Info) - SSR (Special Service Request)

- Seat Selection

Email Address - Frequent Flyer - FF

-Limousine Ground Transportation (Long Sell Entry) Short Sell Entry - Retrieve PNR - Print Itinerary -

Display PNR Elements

Cancel Segment - Insert/Move Segment - Change Segment Status - Change Class Of Service -

Divide (Steps)

Clone PNR (Copy) - Queue - Flight Information

-Corporate Booking (Steps) Fare Quote (FQ) - Rules Display From FQ Display Booking Codes & Agreements - Flight Finder -

Journey Record - Automated Pricing (Phase 3)

-Enhanced Rule Display (ERD)

Low Fare - Low Fare Search - Command Pricing (Phase 3.50) - Discount Pricing (Phase 3.75) Price Retention (Save Your Fare) - Create Future Ticketing (FP) - Ticketing Profile - Add Ticketing Qualifiers Printers - Issue Tickets - Issue Tickets From FP Line -

Audit Trail Reports / Sales Report - Manual Ticket (Phase 4) Print Manual Ticket (Phase 4) - Issue Net Remit Tickets -

Voiding Tickets - Refunds and Exchanges Four Easy Steps To Sell Hotels Step 1 - Hotel Availability - Modify Availability

-Step 2 - Hotel Description -

Step 3 - Hotel Rate Description Step 4 - Sell A Rate - Modify a Sold Segment Four Easy Steps To Sell Cars (Step 1 - Shop For Lowest Rate) -

Step 2 - Look For Specific Car Company -

Step 3 - Check The Rules and Restrictions

-Step 4 - Book The Car Additional Car Options Products Agency eServices Sabre Scribe

Virtually There Configuration Tool Format Finder Cars Hotels 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 SI*1234 *S* S/* SO* ¤B

Sign into all areas Display all working areas Redisplay sign in message Sign out from all areas Change to area B

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REFERENCES

SABRE AVAILABILITY

DIRECT ACCESS AVAILABILITY

T¤7‡5 or T¤7-5 T¤JUL/03 T¤15APR‡7 or T¤15APR-7 T*NYC T¤ETNYC/PAR T¤1400BAH/DXB 130JUNBAHDXB 130JUNBAHDXB‡GF 130JUNBAHDXB2P 130JUNBAHDXB1APAR 130JUNBAHDXB-Y 1* 1*OA 1*R 1‡2 1-2 123JUL 1‡GF 1‡ALL 1R10JUL 1R‡7 125SEPBAHIST¤EK 125SEPBAHIST6P¤EK 125SEPBAHDXB1AIST¤EK 125SEPBAHIST-Y¤GF 1¤OA 1¤* 1¤‡1 1¤-1 1¤30OCT 1¤R15NOV 1¤R‡7

Sabre Calculator (add/subtract) Display calendar for specific month Check date (Plus or Minus) number of days Display local time in specific city Calculate time difference between cities Calculate time of one city based upon the ime of another city

Sabre availability With specific airline With departure time Via connecting city and time Specific class

More availability

Return to original availability Redisplay last availability Plus days

Minus days Different date With specific carrier Display with all carriers Return in specific date Return plus number of days

Direct access availability With departure time Via connecting city and time Specific class

Direct access to other airline More availability from main display Plus days

Minus days Different date Return in specific date Return plus number of days

SELLING FROM AVAILABILITY

LONG SELL

INCREASE / DECREASE NUMBER IN PARTY

NAME FIELD

01Y7 01Y7M8 01Y7* 01Y7LL 01Y7M8LL* 0AA 01Y1OPEN 0EK162Y25JULBAHRUHNN1 0GF162Y25JULBAHRUHLL1 0QR162Y25JULBAHRUHGK1 0EYOPENY25JULBAHRUHDS1 0EYOPENYBAHRUHBS1 ,3 ,3S2 -ABDULAZIZ/AHMED MR -3ABDULAZIZ/AHMEDMR/ LAILAMRS/MOHAMEDMR -ABDULAZIZ/ALIMSTR*05YRS –I/ABDULAZIZ/MAHAMISS*DOB 3INFT/ABDULAZIZ/ MAHAMISS/29MAR09-1.1 -1¤ABDULAZIZ/MAHAMISS -1¤ -1.2¤ -1.1,3.1¤ -1.1¤ *DOB17SEP98

Sell a seat from line number 7 Sell Y class from line number 7 and M class from line number 8

Connecting flight/same class Waitlist segment

Waitlist connecting flights/different class

Surface segment (ARNK) Sell open segment

Book a seat

Book a waitlist segment Book passive segment Book an open segment

Book an open segment without date

Increase all air segments to 3 seats Increase segment 2 to 3 seats

Enter single name

Enter names for more than one person with the same Family Name Enter child name

Enter infant with Name remark-Do not use INF

Send an SSR to the airline to inform that an infant is traveling with an adult Change the whole name of passenger 1

Delete all names in name item 1 Delete name 1.2

Delete names 1.1 and 3.1 only Add name remark

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PASSENGER TYPE CODE

PDTC09-2.1 PDTCNN-1.2,1.3

PD

Enter passenger type and age in years for child with name select

Add several names to one passenger type by separating name numbers with comma.

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PHONE FIELD

TICKET FIELD

RECEIVED FIELD

REMARKS

END/IGNORE PNR

9FRA PWCT 93971244 AHMED-H -H -B 92¤

92¤1115555 ZIG ZAG TVL REF AHMED 7TAW14SEP/ 7TAW/ 7TAW14SEP60/ 7¤TAW18SEP60/ 5CHECK PASSPORT 5*FQTV NBR LH 12345 5‡HAVE A NICE TRIP 5‡S2 DEP AT GATE 1 5H-FARE QUOTED 500 USD 5-CASH 51¤ ‡NEW TEXT 51¤ 5Q-E ER ET EM I IR PSGR without CTC in Frankfurt Add the name and the house phone number of the passenger HOME/HOTEL BUSINESS REMOVE LINE 2

Change Phone Number of line number 2

PNR will be placed on Q9 on 14SEP PNR will be placed on Q9 the same day

PNR will be placed on personal Q60 on the 14SEP

Change ticket time limit so the PNR will be placed on personal Q60 on the 18SEP

General remark

Remark will show on ticket, below name field

Itinerary remark

Itinerary remark for specific segment Historical remark, this will add the remark to PNR history

Form of payment remark Change itinerary remark Delete remark from line 1 Future queue placement

End transaction and remove PNR from Work area

End and retrieve PNR End transaction and ignore PNR End and mail PNR to passenger Ignore PNR

Ignore and retrieve PNR 6ALI

6¤NASER ALI

The PNR request is received from Ali Changes received from field while creating PNR

OSI - OTHER SERVICE INFO

SSR - SPECIAL SERVICE REQUEST

SEAT SELECTION

3OSI QR CIP CEO OF GULF AIR-1.1

31¤OSI EK VIP PASSENGER-1.1 32¤ 3VGML1-2.1 3MOML2,3-1.1,2.1 3BSCT-1.1 3NSST1/12A-1.1 x3TKNM/12345678904455-1.1 3LANG/PASSENGER SPEAKS FRENCH ONLY-3.1 31¤LANG/PASSENGER SPEAKS FRENCH ONLY-3.1 31¤ 41¤ DU*/SPM DU*/SPM‡KU 3CHLD/13JUN06-3.1 3DOCS/P/SA/123456/SA/24SEP77/ M/15JUN15/ABDULAZIZ/MOHD MR-1.1 *P3D N*/APIS

Send OSI message to a particular airline in the PNR for a specific passenger Never Use OSI For Meal Requests

Change an OSI facts for a particular airline in the PNR

Delete an OSI Remark

Request vegetarian meal for segment 1 passenger 2.1 Request Muslim meal for segment 2 and 3 passenger 1.1 and 2.1 Request baby cot for passenger 1.1 Request seat 12A for segment 1 passenger 1.1

Advise ticket number manually Send SSR message to airline in the PNR

Change an SSR facts for all airline in the PNR for passenger 3.1

Cancel SSR item 1 from PNR Cancel AA messages Display all special meals codes Display special meals codes by carrier

Send an SSR to the airline to inform child date of birth.

Send passport detail to airline in SSR

Display secure flight info in PNR Display carriers participating in APIS (DOCS,DOCO,DOCA) 4G1* 4G1/12AB 4G1/12AB14AB 4G1/12A-1.1 4G1/NW *B 4GX2 4GX1/12A 4GXALL

Display seat map for segment 1 Book 2 seats on segment 1, 12A and 12B

Book non consecutive seats Book seat 12A on segment 1 for passenger 1.1

Request non smoking, window seat, Generic seat request

Display booked seats Cancel seats for segment 2 Cancel specific seat from segment 1 Cancel all seats

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EMAIL ADDRESS

FREQUENT FLYER - FF

LIMOUSINE GROUND TRANSPORTATION

Long Sell Entry

3NSST/NW-1.1« 4G1*/O PE‡EMAIL ADDRESS‡ EM EMT EMI *PE PE1¤ PE1¤‡EMAIL ADDRESS‡ 5Z‡ID-NF FFBA123456-1.1 FFWY123456/BA-1.1 PT*BA PT* *FF FF1¤ FF1¤EK123456-1.1 0SUREKNN1LHR25SEP/CDA/ EK2020/25SEPDXBLHR/DXB/ SI-FREE TEXT

Request a non smoking window seat for passenger 1.1 (for non-interactive carriers)

Override the request for a graphical display & present the host seat map display, when you have seat map enable

Add e-mail address to PNR End and mail PNR to the passenger End PNR and send electronic ticket notification to all e-mail addresses in the PNR

End Passenger Name Record (PNR) and send e-invoice advising an electronic invoice is available on the web site

Display e-mail address Delete e-mail address

Change e-mail address of line number 1

Replace The Underscore ( _ )With Two Equals signs = =

Add remarks for sending ticket without fare

Add frequent flyer number for Passenger 1.1

Enter FF number for WY when flying BA for pax 1.1

FF agreement between airlines Display the entire list of carriers partici-pating in FF Frequent Flyer Exchange/ Partnership agreements

Display FF number Delete FF number

Change FF number for line number 1 for passenger 1.1

All sub-fields identified in the long sell request are mandatory and must be included for a valid SUR segment request. The flight information from the airline segment is required input in the SUR.

Free text information should contain passenger’s pick up or drop off location information (times, addresses, contact information, etc)

You have two limousine service types: ••CDA= upon arrival (Chauffeur Driven Arrival) ••CDD= upon departure (Chauffeur Driver Departure)

Short Sell Entry

RETRIEVE PNR

PRINT ITINERARY

DISPLAY PNR ELEMENTS

0SUR/1A2/DXB/SI-FREE TEXT You have two service types:

••A indicates car upon arrival ••D indicates car upon departure

*-ABDULAZIZ *GHHKLB *BA162/25JULBAH-ABDULLA *2 *L DIT‡DPI‡R DIT‡S1/2‡DPI *A *I *N *T *B *H *P3 *FF *PE *PQ *P5 *P7 *P3S *P3O *PQS *PQ1 *P3D *S*P *P4 *P6 Retrieve PNR by name Retrieve PNR by record locator Retrieve PNR by flight details Display PNR from name list Display name list

Print itinerary and retrieve PNR Print segment 1 & 2 only

Display all Display itinerary Display names Display ticket field Display pre-reserved seats Display history

Display general facts Display frequent flyer number Display e-mail address Display price quote Display remarks Display ticket time limit Display GFAX (OSI) only Display GFAX (SSR) only Display price quite summary Display price quote #1 Display secured information Display agent sign & printers Display AA Facts

Display Sabre Reference

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CANCEL SEGMENT

INSERT/MOVE SEGMENT

CHANGE SEGMENT STATUS

CHANGE CLASS OF SERVICE

DIVIDE (STEPS) - Use only when change in itinerary /

party separation is needed

X2 X1/4 X1-3 XI /2 /2/1 /0/4,5 /1A /2/01Y7 EWR EW .1HK WC1Q WC1Q/2B WCAY 1.D1 D1.1*2.1

2.Modify the divided PNR at this point 3.6 CALLER NAME

4.F

5.Modify the second PNR if needed (original) 6.6 CALLER NAME

7.E

(30SI YY TCP2 etc.TO LINK PNR)

Insert after segment 2 Move segment 1 after segment 2 Move segment 4 & 5 to 1st position Insert ARNK after segment 1 Insert a sell after segment 2

Update schedule changes/segment status/end & retrieve PNR Update schedule changes/segment changes & end PNR

Confirm segment number 1

Will change segment 1 to Q if available Change segment 1 to Q & segment 2 to B if available

Will change all segment to Y class if available

Divide name item 1 Divide name 1.1 and 2.1 Add the received from field File PNR

Add the received from field End transaction

Cancel segment 2 Cancel segment 1 and 4 Cancel segment 1-3 Cancel whole itinerary

CLONE PNR (COPY)

QUEUE

FLIGHT INFORMATION

CORPORATE BOOKING (STEPS)

IC ICB2 ICX1 IC‡7 ICAPD‡20 QC/ QC/- Q/17 Q/-NABEEL QP/500/11 QP/-NABEEL/11 QN/200/A-NABEEL QN/200/DELETE W/KQPA‡99 QK QXI QSORT/-NABEEL 5Q-V5G120JUN400/11 QBI‡1 or QBI-1 VA*1 VI*1 VI* V*BA162/23JUL 2BA164/25JUL -C/10GROUP NAME 0A7855V20AUGBAHMXPNN10 3GRPF/BXE14 -2ABDULAZIZALIMR/FATIMAMRS

Ignore and clone itinerary Ignore and clone for 2 passengers Ignore and clone except segment 1 Ignore the current PNR and clone the itinerary for a number of days later (maximum 30)

Ignore and clone all passenger data for specific number of days later

Count all queues Count all named queues Access Q17

Access named queue Queue place to 500 with PIC 11 Queue place to Nabeel with PIC 11 Name Q200 to Nabeel

Delete named queue Set up Q99 for auto drop Spectra fill in mask Exit Q/ignore PNR

Enter in PNR subsequent messages drop to Nabeel

Future queue placement

Ignore transaction and move forward or backward on Queue

Flight details from availability Flight details from itinerary Flight details-the whole PNR Verify specific flight details FLIFO-flight information

Add Group Name and number of passengers

Book flight

Add group fare basis in the PNR Complete the booking with all mandatory PNR elements Enter names after receiving airline PNR

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FARE QUOTE (FQ)

RULES DISPLAYED FROM (FQ)

FQBAHKWI25JUN-GF FQBAHKWI25JUN FQBAHKWI25JUNSP-GF FQBAHKWI25JUNSP‡R10JUL-GF FQBAHKWI25JUNSP‡OW-GF FQ* FQ*YZ FQ*-GF FQ*15JUN FQL 1 FQS1/2 120JUNBAHNYC‡BAΣFQSP FQBAHKWI24APR-GF-BA-AA FQ*-** FQBAHKWI6JUN*12JUN-GF FQBAHKWI27MAR-AZ‡VN FQ*‡VY FQ*‡VN FQTYOTYO24AUGRW-PR FQSYDSYD24AUGCT-QF FQTYOTYO24AUGRWCT FQBAHKWI15OCTALL-GF FQBAHKWI25JUL-GF/USD FQCAIDXBYB-MS RD2 RD2*M RD2*10/16/07 RD** RD*RTG

Display specific airline’s fares Display fares for all airlines Specific airline’s special fares Specific airline’s special fares with return One way special fares

Redisplay last FQ

Change FQ to other fare type Change FQ to other carrier Change to other date Fares from availability line Fares from PNR segment 1,2 Display availability + special fares Shop fares for multiple specific carriers Change a single-carrier display to a multi-carrier display

Display fares for date range

Display fares without validating seasons, advance purchase, blackout dates Modify to validate effective/expiration, seasons, advance purchase, blackout dates

Apply no validation for seasons, advance purchase, blackouts, minimum/ maximum stay (validate no) Display “around the world” fares Display “circle trip” fares

Display “around the world” and “circle trip” fares

ALL – All passenger types (including adult, child, infant, youth, etc) in the Market

Display specific airline’s fare in specific currency

Group of fare to be included in fare display

Display rule number 2 Display menu of rule 2

Display specific categories of rule 2 Redisplay last rule

Display routing

DISPLAY BOOKING CODES & AGREEMENTS

FLIGHT FINDER

JOURNEY RECORD

AUTOMATED PRICING (PHASE 3)

ENHANCED RULE DISPLAY (ERD)

RB1BA RB1AA/BA/GF RB* JA5*2 JA4*1‡R20APR JA4‡O JA4*2/ADT/CNN JR JR01 JR* JRP* JRC WPRD* WPRD*PADT WPRD*S1 or WPRD*S1-3

Display booking code from FQ, line 1 for a single carrier

Display booking code from FQ, line 1 for multiple carrier

Redisplay last RB

Find flights for fare in line 5 for 2 passengers (from FQ)

Find flights with return date (when return date not included in FQ) Find flights, (one way only) Find flights for 2 passengers types

Create journey record Sell the preferred option Redisplay mask Redisplay pricing options Cancel a mask

Will price (as booked) Price with segment select Price with name select Price with passenger types select Exempt taxes only/include fees Exempt only specific taxes Except all taxes and fees Collect only specific taxes-Tax Override

Price with connection at segment 2 Price by buying date

Combined pricing (segment/name/ passenger/type)

Fare calculation description

Display a fare rule following any pricing format

Display a fare rule using a passenger type

Display a fare rule using segment select and/or range of segments * You must first complete a pricing/shopping entry such as: WP, WPQ, WQ, WPA, WPNC, WPNCB, WPNCS, WP*, JA, WP*, WPDF, WQ¥DF

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WP WPS1/3 WPN1.1/3.1 WPPADT/CNN WPTE WPTE-GB/XG WPTN WPTX5.40XG/2.20XQ WPX2 WPB21JUN07 WPS1/4‡N1.2‡PCNN WPDF

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Low Fare

Low Fare Search

COMMAND PRICING (PHASE 3.50)

DISCOUNT PRICING (PHASE 3.75)

WPRD*QYLEE35 WPRD*C16 WPRD*PADT¥S1-2 WPRD*PE WPNC WPNC‡S1/4 WPNC‡PADT/CNN WPNCB WPNCB‡S1/4 WPNCS WPNI WPNI‡S1/4 WPNI* WPNI/D WC‡1 WC‡1X WPNI/*AC-MRS*MPLTLSNCE WPA WPQHEE3M WPQHEE3M‡N1.1 WPQHEE3M‡S1/4 WPS1/2*QHEE3M‡S3/4*QVHRT WPS1*QDHEE‡S2*QDH1M‡S3*QD HEE‡S4*QDH1M WPQHEE1M-HEE4M//DP0 WPQYZ-YVISA//DA30

Display a fare rule using a fare basis code

Display a fare rule using the rule category number (16 - Penalties) Combining Formats (Passenger Type & Segment Select)

Enhanced Rule display (penalty direct display)

Will price new class (lowest available fare)

Price lowest fare for segment 1 and 4 Price lowest fare for passenger types (ADT/CNN)

Price and book lowest fare only before first End transaction

Price and book lowest fare for specific segments

Search for lowest fare even if not available

Will price new itinerary (search for lower fares, alternative flights) Find lowest fares for segment selected

Redisplay itinerary options Find direct or non stop flights Book option 1 from WPNI

Book option 1 and cancel old itinerary Search for alternate city for origin or destination

Request Alternative Pricing

Command price by specific fare basis Command price with name select Command price with segment select Command price with different fare basis

Command price with different fare basis for non consecutive segments

Override fare basis/discount % zero Override fare basis and discount by amount shown

PRICE RETENTION (Save Your Fare)

CREATE FUTURE TICKETING INSTRUCTION (FP)

TICKETING PROFILE

ADD TICKETING QUALIFIERS

PQ

WPRQ‡S1‡(pricing parameters) WPRQ‡S1

WPPADT/C04‡RQ

*PQ (Price Quote record number) *PQ1/3 *PQS *PQSB *PQH PQD-ALL PQD3 PQD1/5 PQD2-4 FPPQ1‡AGF‡FCASH‡KP05 FP1¤ *PF W /BSP(Country Code)*W/BSPTG* WETP*GF WETPL S1/4 ‡N1.1

‡ED AUTH BY AZIZ ‡TE ‡UI*055 ‡UN*ABC123 ‡EO1/VALID EY ONLY ‡EO2/NON REF ‡F*AX371066554437/0804 ‡F*AX37106655437/0804*Z1234

Retain itinerary price response Price the itinerary and retain the PQ Price the itinerary for segment 1 only and retain the pricing response Price the itinerary for specific passenger type and retain the pricing response

Display stored fares

Display stored fares in PQ 1 and 3 View PQ summary

View PQ summary breakdown Display history for stored fares. PQ History contains only deleted items Delete all stored fares

Delete stored fare in PQ number 3 Delete stored fares in PQ number 1 and 5

Delete stored fares in PQ number 2 to 4

Create future ticketing instruction line Delete FP line number 1

Display FP line

Display BSP validating carrier table Display Electronic ticketing carrier profile

Display list of all e-ticket participating carriers

Add segment select Add name select Add endorsement Add tax exempt IT ticket Add tour code

Overriding your endorsement in line 1 (Overriding endorsement will take away your guarantee)

Overriding your endorsement in line 2 Add credit card as FOP-auto approval Add credit card as FOP-manual approval

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‡ETR ‡XETR *T WETR*3 WETR*T1251234123123 WTDB*3 WTDB*T1251234123123 W‡L (FP line number)

To issue electronic ticket of paper ticket

To issue a paper ticket instead of electronic ticket

Display Ticket Number from PNR Display the electronic ticket image from the PNR

Display the electronic ticket image by the ticket number

Display database ticket image from the PNR

Display database ticket image by the ticket number

Issue ticket from FP lines

PRINTERS

ISSUE TICKETS

ISSUE TICKETS FROM FP LINE

AUDIT TRAIL REPORTS-SALES REPORT

MANUAL TICKET (PHASE 4)

PPS1 PPO *S*P RL/P RL/T RW*TGB32322 W*NO W‡PQ1‡KP9‡AXX‡F12345 W‡QKLSS‡KP9‡AXX‡BA*02P‡ F12345 W‡Q/CD15/DP15‡KP9‡AXX‡BA* 20K‡F12345 W‡L3-5 W‡PQ2/4 W‡PQ3‡N (name number) DQB* DQB*25APR DQB*RF DQB*RF/JAN W‡CTKT‡PADT/CNN/INF W‡CTKT W‡CTKT‡S1/3

Designate printer profile 1 Undesignate printers Display working areas & printers Release message printer Release ticket printer Designate Ticket Printer Undesignate Ticket Printer

Basic automatic ticketing Basic command ticketing (3.5) Basic discount ticketing (3.75)

Issue ticket from FP line number 3 to FP line number 5

Issue ticket from PQ number 2 and 4 Issue ticket from stored fares in PQ number 3 with name association

Display last sales report Display report for specific date See refunded tickets report See refunded tickets report for specific month

Create records for passenger types Adult, child and infant

Create empty ticket record (without taxes)

Create ticket record for selective segments

**WTKT1 **W1 **WH W‡D1

Enter mask number 1 and add ticket details

Display ticket record number 1 Display history of ticket record Delete ticket record number 1

PRINT MANUAL TICKET (PHASE 4)

ISSUE NET REMIT TICKETS

VOIDING TICKETS

REFUNDS AND EXCHANGES

W‡T1‡AGF‡FCASH‡KP7 W‡T1N1‡T2N2‡T3N3.1‡AGF‡FCH EQUE‡KP0 W‡ NET/2000.00/V*QX3AS/ C*DXB520‡AGF‡F CASH‡KPN7 *T WV2 (Twice) WV‡0557136789012/USD500.00/ JMKQLM/03JUN/CA/1 W/VP1W* WV* WV*DT15SEP WV*DT15SEP-30SEP WFR1257264678006‡PQ1‡AGF WFR1257264678006‡PQ1N1.1 ‡AGF WFR1257264678006‡AGF WFR1257264678006‡N1.1‡AGF WFR* WFR*L5 WFRT1257264528603 WFRT1257264528603 WFR0723539361622‡N1.1‡AGF WFR0723539361622‡N1.1‡AGF‡ PCNN WFR0723539361622‡T1N1.1‡AGF

Basic command for one passenger Relate ticket record to specific name

Basic Net remit ticket command. Other qualifiers can be added such as tour code, endorsement.

Display ticket field in PNR Void ticket (line number 2 from *T) Manual void, to be used when ticket number dose not appear in the *T field Display voiding periods

List of all void tickets same month List of void tickets for specific day List of void tickets for specific dates

Begin an Exchange through Refund and Exchanges

Begin an Exchange through Refund and Exchanges for specific name number

Begin a Refund through Refund and Exchanges

Begin a Refund through Refund and Exchanges for specific name number Redisplay the most recent screen for either Refund or Exchange Choose a ticket for exchange or Refund from a list of multiple ticket images in the database

Begin the mask process for a tax only refund

Begin the mask process for a tax only refund

Begin an exchange/refund without PQ

Begin an exchange /refund with passenger type

Begin an exchange with a phase 4 shell number

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FOUR EASY STEPS TO SELL HOTELS

STEP 1 – HOTEL AVAILABILITY

MODIFY AVAILABILITY

STEP 2 – HOTEL DESCRIPTION

STEP 3 – HOTEL RATE DESCRIPTION

HOT2/2SEP1 HOTGIG/21SEP-2NT2 HOT* HOT** HOT*1 HOT/HY/R-175/D-10 HOT‡3 or HOT-1 HOD*3 HOD* HOD*G HRD*2 HRD*WKD /N-MOULIN /A-REFORMA /CA-LAKEWOOD /PH-801-923-1221 /D-10 /R-150 /R‡75 /R‡75/R-150 SI,HH,RA

/PT-FIRST or LUXURY or MODR or ECON

HOTC/FR-LOUVRE /*RA

By itinerary segment

Without itinerary per city for 2 nights for 2 passengers

More hotel availability Last availability screen Redisplay at line 1

Change or add availability qualifiers Add/subtract days up to 99

Display description for hotel in line number 3

Redisplay hotel description Display guarantee information

Display rate description by line number Display rate description by rate code

Hotel name Address City/Area Phone number Distance and direction Maximum rate Minimum rate Rate range Hotel chain code Property type Reference point

Check assured rats(guaranteed rates) Optional availability qualifiers are shown below -

add on step 1: separate each with a slash (/)

STEP 4 – SELL A RATE

MODIFY A SOLD SEGMENT

0H1‡1 0H1‡1/AGT12345 0H1‡1/FT-GF767621 0H1‡1/CR-1 0H1‡1/GAX3784921212EXP 01 03-ALI HOM3D/14JUL-19JUL HOM3R/B2DRAC-2 HOM3O/EX-1/RA-1 HOM3X/RA

HOM3O/G G NEW CC DETAILS

Basic sell entry Agency IATA number Airline frequent flyer Child crib Credit card guarantee

Modify date

Modify room type, rate code, number of rooms, or number of adults Modify options information Delete option information Modify guarantee FOP

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FOUR EASY STEPS TO SELL CARS

STEP1 – SHOP FOR LOWEST APPLICABLE RATE AMONG ALL

CAR COMPANIES USING SHOPPER’S QUOTE

STEP 2 – LOOK FOR ADDITIONAL APPLICABLE RATE OPTIONS

WITH A CAR QUOTE FOR A SPECIFIC CAR COMPANY

STEP 3 – CHECK THE RULES AND RESTRICTIONS

STEP 4 – BOOK THE CAR

CF1/2 CFORD/2JUN-5JUN/5P-9A CF1/2/ECAR,CCAR,ICAR CF3/4-ZE,ZD,ZI,AL,ZT CF2/3-ZA,AL/ICAR,SCAR CF1/2-ZI,ZD/EC,IC/W/G CF* CQ1/2ZT CQZESFT/18MAR-22MAR/2P-11A CQ2/3ZE/SCAR/C/D/CD-8429546/ PC-ZE3221 CQ3/4ZR/IC,CC,EC CF*3 CQ* CF*R3 CQ*R1 0C1 0C1/ID-A76423/SQ-PHN 0C1‡2

Request car rates and availability using PNR segments (assumes lowest rate/ car type)

Request rates using city, dates, and times (assumes lowest rate/car type) Request multiple car types Request multiple car companies (use CQ entries below to specify only one company)

Request multiple car companies and car types

Request multiple car companies and types with qualifiers

Redisplay last shopper’s quote response

Request car rates and availability using PNR segments

Display quote using city, dates, and times

Display quote using air segments with qualifiers

Request multiple car types Display car quote from shopper’s quote response

Redisplay last car quote response

From a shopper’s quote response From a car quote response

Sell a car

Sell car using qualifiers

For more qualifiers, refer to Format Finder help system.

Sell multiple cars

ADDITIONAL CAR OPTIONS

CFJFK-LGA/20FEB-27FEB/8A-10P/IC CQZLCDG-NCE/18AUG-24AUG/9A- 4P/SC CF*P1 CQ*P CP*ZEYVR CP*ZRCORP CARMIA W/-CRBUDGET W/CR*ZD DU*/CAR/TYPE DU*/CAR/EQP

Request one-way availability and rates through shopper’s quote

Request one-way availability and rates through car quote

Display car policy from shopper’s quote response

Display car policy from car quote response

Display car policy by company and location

Display corporate car policy Display list of all car companies in a city

Encode car company name Decode car company code Display car type codes Display car equipment codes

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Agency eServices provides you with training

resources, support documentation and more.

Visit daily for instant, online access essential

tools that keep you informed and increase your

productivity.

It’s available free of charge to all Sabre

Connected travel agents.

PRODUCTS

Agency eServices

Overview

Key Benefits

• Bulletin Updates and hot information

• Instant access to online information reduces

calls to help desk.

• You’ll be more productive with quick access to

helpful information, available anytime, anywhere

you access the internet.

Visit Agency eServices Today

Access Agency eServices at:

http://eservices.sabre.com

Bookmark it today and become more productive.

Enjoy easy access to a range of services from the

Agency eServices homepage.

Sabre Scribe

Overview

Key Benefits

• Improves productivity with consistent,

error-free input

• Reduces training time by streamlining reservation

processes

• Provides flexibility with the ability to self-tailor

functions

• Provided free of cost with Sabre Red Workspace

Sabre Scribe allows travel agencies to automate and

customize Sabre system processes through the

de-velopment and use of pre-defined sets of

instructions. This makes the system easier to use

with the series of simplified prompts and menu

selections that eliminate the need for formats.

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Virtually There allows customised branding

opportunities for your agency via the Virtually

There Configuration Tool. Access it at

Using the configurator tool, you can personalise

itineraries with your logo, contact information and

a personal email message. When you provide your

clients access to virtuallythere.com, they receive

a level of service that sets you apart.

Virtually There Configuration Tool

Overview

Key Benefits

www.virtuallythere.com/new/ configuration

• Control branding information, update logo and

contact details anytime and the changes will

appear immediately.

• Define the text of emails sent to your travellers.

This provides you the ability to market other offers,

promote partner arrangements, or provide broad

communication to all of your travellers.

• Customize which features will appear on Virtually

There.

NOTE: Only agents with duty code 9, and

keywords SUBMGR and CREATE can access

the Virtually There Configuration Tool.

Our Format Finder help system provides quick,

easy access to over 26,000 formats, 4,000

reference pages along with information about other

Sabre products and services to support you in the use

of the Sabre® host system.

Access to the information is available at your

fingertips 24 hours a day, 7 days a week.

Use our online version via Sabre® Red™ Workspace

to take advantage of all the features including search

results powered by Google.

Translations to languages Spanish, Portuguese,

French, Italian, and German versions are available

since April 2009. Language translations of Format

Finder are available on the online version only.

Format Finder

Overview

Key Benefits

• Increases agent productivity by providing online,

easy access to help information while decreasing

the dependency on the Sabre Help Desk.

• Available anywhere, anytime through agency

eServices

• Allows for unlimited expansion of content

• Topics available at a glance from the Home Page

Access availability

Build Passenger Name Records (PNRs)

Work queues

Issue tickets

Price trips

Book air, rental cars and hotels

And many more…

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Cars reservation feature provides travel experts

the ability to put customers into rental cars around

the globe quickly and efficiently. Comparing real-time

rates and availability is fast and easy.

Cars connects directly with car companies’ in-house

systems via Sabre® Direct Connect Availability.

Cars

Overview

Key Benefits

• Offer customers more options with access to

25 suppliers

• Satisfy clients with exact quotes using the Total

Pricing feature

• Compare real-time rates and availability for

increased accuracy

• Shop off-airport rental locations to enhance your

customer service

• Book quickly and easily to save time and maximize

your efficiency

Hotels enables Sabre Connected Travel agencies to

shop and book rates from over 89,000 properties

around the world. The system is back ended by

a robust database of property content and

connectivity to suppliers that supports real time

avail-ability of rates and seamless delivery of reservation

information.

With real time delivery of reservation information,

Sabre agencies can be sure they are offering their

customers the best rates and availability. In fact,

more than 88% of bookings are processed via our

highest connectivity level, Direct Connect Shop,

which enables agents to see real time rates on the

HOT display.

Hotels

Overview

Key Benefits

• Robust, accurate rates and availability enable

you to book hotels with confidence

• Hotel reservation is fully integrated into the PNR

• Direct Connect provides accurate and reliable

availability - 88% of properties are now DC

Shop, our highest level of connectivity

• Rate Assured Hotel Certification Program

ensures you have access to the same rates

located on travel web sites, including the hotel’s

own site

• Hotel Commission indicator allows you to easily

see which rates are commissionable on the HOD

• Includes photos of hotel properties (with Sabre®

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Sabre Connected Travel Agents

The Sabre help desk team is waiting for your call

Dubai

EmQuest

4th Floor

Emirates Airline Headquarters

(opp the Dubai Airport Terminal 3)

Dubai

United Arab Emirates

P.O. Box 35333

Tel: +9714 7085678

Fax: +9714 2687101

Abu Dhabi

EmQuest

Al Hamra Plaza,

Block B, Flat # 101

Electra Street

Abu Dhabi

United Arab Emirates

P.O. Box 35333

Tel: +9712 6722235

Fax: +9712 6722256

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References

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