SBC VoIP
Patrick Hurley Systems Engineer
SBC DataComm January 26th, 2005
VoIP Lessons Learned
• Understand what you expect to get out of VoIP – Simpler Moves, Adds & Changes ?
– New Applications ? – Mobility ?
– Total Cost of Ownership
• Understand what level of reliability is important to you
– 99.999% availability = 5.26 minutes of downtime a year
– 99.9% availability = 8.76 hours of downtime a year
• Your WAN/LAN must be up to the test • Develop a solid migration strategy
– Who stays behind ? – How do you interwork ?
SBC VoIP Strategy
• Focus on Customer Needs & Total Cost of Ownership
– Design, Deliver & Manage
• Total solutions approach
– VoIP PBXs, Hybrid PBXs, and TDM Upgrades
– Hosted IP Communication Service
– Centrex Multimedia Services
– Transport
– Services
• IP is 50% of VoIP
– Network Based VPN
Customers Have Multiple VoIP Options
Complexity Reliance on Managed-Service Provider High Low High LowPremierSERVSMVoIP PBX Options PremierSERVSM Hosted IP Communication Service
Owned Owned Managed Managed Outsourced Outsourced Hosted Hosted Hosted
SBC PremierSERV
SBC PremierSERV
SMSMConsulting Services
Consulting Services
Assessments and recommendations of a customer’s current and/or future VoIP network needs performed by Callisma Consulting, Inc.
Convergence Practice—analyzes the current state of existing network infrastructures. The
resulting analysis can be used as a baseline of the existing infrastructure as well as an evaluation of the readiness of that infrastructure to support planned expansion, migration, and/or new
deployment.
IP Telephony Readiness Assessment
Ensures a quick, successful, and cost effective migration to a converged network solution ¾ Document existing network infrastructure ¾ Identify potential gap
¾ Document resources and requirements
Complete Telecom Strategy
Map the optimum approach, fulfilling the requirements and select the technologies and vendors
¾ Defining business needs
¾ Determine an appropriate voice architecture strategy ¾ The end result is a defined game plan to increase
VoIP CPE Solutions
• Cisco
– AVVID, CME, Meeting Place, IPCC
– One of Cisco’s Largest partners
• Nortel
– CSE 1000, BCM, MCS5100
– Elite Advantage Partner, Top Distributor
• Avaya
– Call Center Solutions
IPT
IPT
–
–
Monitoring and Management
Monitoring and Management
SBC PremierSERV
SBC PremierSERVSMSM Managed Managed
Care IPT
Care IPT
SBC PremierSERVSM Managed Care IPT
(IP Telephony) is a complete
outsourcing solution that offers a suite of fully integrated, value-added solutions for voice and data network support
functions.
This service can be tailored to meet
specific technology, financial service, and performance needs. It allows a customer to choose to implement only one solution set, or they can combine them to get comprehensive
management of all their voice
equipment, lines, systems, and services.
SBC PremierSERV
SBC PremierSERVSMSM
IP Telephony Advantage
IP Telephony Advantage
A set of support solutions that provide customers with Fault
Management and Remote Diagnostics IPT support functions.
Provides VoIP management for a
end-to-end solution of voice and data applications.
24/7 Monitoring of Call
Management or Voicemail servers proactively via VPN tunnel or FR PVC. Offers two levels of service:
Powerful Combination NVPN & VoIP
Wireless – PDA, Laptop, Cell Phone
VoIP PBX Branch 3 DS-1/FR Private IP Backbone (MPLS Core) Frame/ATM VoIP PBX Branch 2 DS-3/ATM VoIP PBX Branch 4 DS-3/IP Metro Optical HQ Site 1 Opt-E-Man VoIP PBX Branch 1 DS-1/FR VoIP PBX Branch 5 OC-3/ IP DSL – SOHO
LAN/WAN assessment
Hosted IP Communications Service
• Hosted VoIP solution.
– All the value of a VoIP CPE solution without the risk
– No more Islands – Evolution of PBX/Centrex • Integrated / Unified – Unified Messaging – Conferencing – Voice Portal • Find Me Follow Me • Mobility Launch Pad access to frequently My Yahoo- like portal to customize and set up features Phone top access to most Wireless, Wireline, email, voicemail & with Outlook Integration
HIPCS Architecture
SS7
Media
Gateway ServerMedia
HIPCS Access Office TDM LATA Local STP Web Portal Media Gateway Controller Management Network Feature Server HIPCS Server Office Signaling Gateway STP SS7 IP Phone IP Phone IP Phone PC HIPCS Customer 2 Unified Messaging System IP Phone IP Phone PC HIPCS Customer 1 IP Phone EdgeMarc 4200 EdgeMarc 5300 ALG FW Internet DIA DIA DIA DIA SS7 Network Access Office Edge Router DIA
Router RouterDIA
DIA Router SBCIS IP Network d e m a r c
What is coming
•
Seamless Mobility
–
802.11 + GSM handsets for CPE & Hosted
•
Continued focus on applications
–
VoIP is not about moves adds & changes. It is
about solving business problems
• Healthcare
– Mobile Patient records, Nurse Paging, Zone Paging
• Schools
Issues to Consider When Choosing
a VoIP Managed Services Provider
Can the Managed-Services provider help me evaluate all of my options, or are they biased?
1.
2.
3.
5.
Does the Managed-Services provider have the skills to design, deliver and maintain a complex IP network? Can the Managed-Services provider assist me in
developing
a migration plan from my current platform?
Does the Managed-Services provider have a product evolution plan?
Will the Managed-Services provider be able to deliver the true potential of VoIP?
