Florida Gulf Coast University MAN 6501 Summer 2010

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Florida Gulf Coast University MAN 6501

Summer 2010

INSTRUCTOR: Dr. Hulya ‘Julie’ Yazici OFFICE PHONE: 590 7335; FAX: 590 7330

E-MAIL: hyazici@fgcu.edu , or huyazici@comcast.net

Instruction Web Site: (

http://elearning.fgcu.edu/Angel/frameindex.htm

Instruction Live Chat Facility: Adobe Connect

Test your connection: http://fgcu.acrobat.com/common/help/en/support/meeting_test.htm Get a quick overview: http://www.adobe.com/go/connectpro_overview

OFFICE LOCATION: 3317 Lutgert Hall

OFFICE HOURS: by appointment; 7 days per week at hyazici@fgcu.edu

REQUIRED TEXT: Introduction to Operations and Supply Chain Management, by Bozarth,C.C and Handfield,

R., 2nd edition, Prentice Hall, 2008 + Student DVD (OM Library, 9E by Heizer), ISBN:

0132108437

REQUIRED SUPPLEMENT1: On-line Course pack ID

321350- you should be able to purchase per case,

rather than total amount which is $20.75, CoursePack ISBN: 0558294170

To purchase and access your online CoursePack, you will need to do the following:

1. Go to:

http://www.xanedu.com/login.shtml?PackId=321350

2. If you have previously registered for another CoursePack, log in. If

not, click the "register" link underneath the "Students" heading.

Complete the registration page, and click Continue.

3. Confirm your CoursePack selection, and click Continue.

4. Complete your billing information, confirm and click Continue.

5. After completing the purchase pages, you will be taken to your

CoursePack.

REQUIRED SUPPLEMENT2: The Machine That Changed the World: Story of Lean Production, Womack,

J.P.& Jones, D.T. & Roos, D., Harper Perennial, 1991. SOFTWARE: Microsoft Excel

COURSE DESCRIPTION

To successfully adapt and conquer the challenges of today’s global and changing business world, business students need to engage not only in the analytical tools and technologies but also in the holistic understanding of systems and processes of making products and services regardless of their specialty area” Yazici, H.

The course focuses on the concept of operations and supply chain in the manufacturing and service business environment.

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Students will learn how to manage product/service design, processes of making/delivering products/ services, total quality management and six sigma principles, the value chain, lean and JIT systems, supply chain sourcing and logistics. Effects of quantitative methods such as forecasting, statistical quality/process control, breakeven /profit analysis, layout modeling, and location analysis are learned. The course centers on how these methods / techniques enhance the making and delivering the processes of an organization.

The course encourages idea generation, problem framing, analytical problem solving, verbal and written communication skills, and integration of business knowledge as emphasized by the COB learning outcomes and the mission statement. These skills are utilized during the real life work experiences.

LEARNING OBJECTIVES

The main purpose is to provide fundamental knowledge about operations as well as its interfaces w/ other functions.

9 Gain an understanding and appreciation of operations in business and understand how operations can provide a competitive advantage in the global multi cultural marketplace

9 Gain an integrated knowledge of business by understanding the relationship between operations and other business functions

9 Develop a working knowledge of the concepts and methods related to designing, performing and managing operations from customer and manager point of views

9 Approach business problems with a system view, analyze these problems, evaluate and compare organizational issues, therefore enhance logical thinking

9 Formulate and solve real world business problems w/ analytical tools versus intuitive solutions and interpret these formulations, therefore enhance problem solving skills

9 Understand the influence of technology and technological skills on operational performance 9 Enhance verbal and written communication and teamwork skills to apply and interpret operation

concepts

LEARNING OUTCOMES:

By the end of this course, students will:

9 Be able to differentiate operations from other business functions and recognize operational problems Know how operations interact with finance, marketing, IS, and other business functions

9 Be able to analyze operational problems, formulate these problems and propose solution alternatives from manager and customer point of view

9 Know about operational concepts and principles, specifically understand and describe lean organization, six sigma, supply chain management and technologies, quality concepts and alike.

9 Understand operation management methods and analytical tools

9 Become an effective team leader, know how to manage and coordinate team tasks.

9 Communicate effectively operational issues and formulations by writing and participating to Live Classroom web platform

COURSE REQUIREMENTS and GRADING:

1. a. READ Assigned portions of the Textbooks, the Machine… book, assigned articles. REVIEW slides and example problems in ANGEL.

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1-b. CHECHING YOUR E- MAIL (reminders, warnings, questions/answers, announcements from me are sent to you by e-mail. Note that if an e-mail is sent by me from ANGEL, it will also directly go to your eagle FGCU e-mail.

2. USE of ANGEL is required for this course- You can click on Help if you need further information or

contact Neela Chevli for your ANGEL questions.

You use ANGEL for the following purposes:

- take on-line quizzes

- take on-line surveys- Take the “Getting to know you” survey - download / upload computer assignments

- access course slides and handouts - read announcements

- check your grade and see your progress

- send e-mail to your peers and your Instructor while on the web

- submit your questions / comments to a discussion board about the course when it is available. Use of discussion board is strongly recommended.

NOTE ABOUT FILE SUBMISSIONS: FGCU has switched to Microsoft 2007, and I use this version, however if you are still using Microsoft 2003, you need to let me know.

3. USE OF ADOBE CONNECT- This is a live classroom web based platform. Please fill out the survey about days/times you can most likely participate. I will setup several sessions during the semester. You

will need an external microphone to participate to the classroom audio system (Please own one). If you

cannot make it to the session, please watch the recorded sessions posted on ANGEL. IMPORTANT: It is required to participate or watch the recordings as your questions about course material and assignments will be answered during these sessions, and examples of problems will be shown. At least one member from each team should participate to the Live Classroom.

IMPORTANT ABOUT ALL ASSIGNMENTS: All assignments, quizzes, write-ups are due

each SATURDAY, by Midnight of the semester weeks: see the course schedule at the end

of this document.

4. CASE ASSIGNMENTS- 8 cases

6 Cases are assigned from the OM Coursepack ID:

294623

, 2 Cases from our textbook: - Supply Chain Management at Walmart (Business and SC strategies), due date: 05/15 - Evolution of the Xbox Supply Chain (Operation/SC strategy), due date: 05/15 - Process Analysis at Arnold Palmer Hospital, video clip, due date: 05/22

- Laying out Arnold Palmer Hospital’s New Facility (process and layout choice), video clip, Due: 05/22 - Supplement 6: Alabama Airlines’ on time schedule (Statistical Process Control, attribute control charts), due date: 05/29

- Dittenhoefer’s Fine China, pages 119-120, textbook by Bozarth and Handfield (Statistical Process Control, variable control charts, process capability), due date: 05/29

- Forecasting at Hard Rock Café, video clip, due date: 06/05

- Capacity planning at Arnold Palmer Hospital (aggregate capacity planning), video clip, due date: 06/05 - Northcutt Bikes: The Service Department, pages 448-449, textbook by Bozarth and Handfield, due date: 06/12

An outline is prepared for these cases in addition to the questions provided with the cases. Some questions may be completely modified, or additional questions may be added. Also, resources will be provided to answer the questions. Case assignments are submitted as a group.

IMPORTANT: One week is allowed to work on these cases. Mostly 2 cases are assigned per week due to our condensed summer schedule. See the course schedule at the end, and ANGEL calendar and dropboxes for the deadlines. Case assignments should be submitted by their due date (it is very difficult for me to grade

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the late submits as these interfere with the current ones I have to grade, therefore no late submission is permitted. However, you can submit early if you need to have a business travel that you cannot make a schedule change). GROUP SUBMISSION RULE: Case assignments are submitted as a group. Each group needs to have a leader who coordinates the work. Also, you need to specify which question is answered by whom, so I can clearly see the contribution of each group member.

- Grading:

Grading is based on completeness and correctness of the solutions. Cases are submitted as group with

individual contribution specified.

Cases: 20 points/each: Total 160 points

5. WEB QUIZZES

- Quizzes or Small Tests on Angel, 2 Tests, 50 points/ each , mostly multiple choice, fill in blank, true/false, Quiz1:05/22; Quiz2 :06/19

These exams will be timed. ANGEL exams are individually submitted. Textbook, course slides, articles should be reviewed for answering the questions. 2 attempts are allowed.

Quizzes worth 100 points.

6. INTERNET E-OPS SUPPLY CHAIN AND OPERATION STRATEGY SIMULATION GAME E-Ops mimics an operation of computer assembly supply chain where customer orders are generated and parts needs to be purchased and processed in order to deliver the product on time. Achieving the highest profit, and more importantly the highest performance rating is the goal. The deadline is June 12, but this assignment can be completed earlier. However, it is recommended that you complete this assignment after the operation strategies are learned.

See ANGEL for further details of the Assignment.

Grading is based on how well strategies are explained with relevance to course material. Performance rating over 70 is given additional points. Individual or group submissions are accepted. However, if group submission, each group member’s strategy and score should be included in the final report, therefore every student should play the game individually.

Internet game is worth 20 points.

7. THE MACHINE…. STORY OF LEAN WRITE UP.

This is a write up assignment that is based on discussing the principles of lean / JIT, lean product design, and lean supply chain management. See the outline in ANGEL. For this assignment you need to purchase and read the Machine….. book, review the Lean articles provided under Articles, and review JIT/ Lean from our textbook.

This assignment will be individually submitted. Parts of the report can be discussed throughout the term as a group. If willing to submit as a group, contribution of each member for the questions need to be clearly described as writing styles vary. Group members can distribute the work and describe the task distribution in the report.

Due date: 06/19

This assignment is worth 20 points. GRADE DISTRIBUTION:

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Individual

WEB QUIZ (2) 100 points

Group

CASES 160 points

Individual or Group

E-OPS INTERNET SIMULATION REPORT 20 points STORY OF LEAN DISCUSSION REPORT 20 points

TOTAL: 300 points A: Outstanding: 100 - 93.0%, 300 – 279 points

A-: Very Good: 92.9 - 90%, 278.7 – 270 points B+: Good: 89.9 – 85.5%, 269.7 – 256.5 points B: Moderately good: 85.4 – 81.7% 256.2 – 245.1 points B- Fair: 81.6 – 78.3% 244.8– 234.9 points C+: Somewhat Fair:78 – 75.8% 234– 227.4 points C: Unsatisfactory: 75.6 - 71.5%, 226.8– 214.5 points

F: Unacceptable < 71.5 less than 214 points (Note: D grade cannot be assigned to graduate students)

To gain an A grade, in addition to the above distribution, students should submit all assignments, and pass 90% on their exams.

ACADEMIC INTEGRITY:

Honesty!! Violation of this ethical concept will result in a grade of “F” whether this is an exam, project or simply an assignment. Teams are setup to share their knowledge, and each individual is expected to contribute. Each team member is assigned a responsibility. Failing to contribute, benefiting from the work of other students, assignment and exam sharing between teams are not permitted. As an individual you are expected to be honest, and sensible.

COURSE TOOLS:

- ANGEL is an extension of the classroom. It allows students to retrieve slides, handouts, assignment files, submit files and e-mails to group members and to the instructor. Course syllabus, slides/notes, assignments are posted. You can send e-mail from Angel to other users and to your instructor. Every registered student has access to this site w/ a username and password. It is a student responsibility to check and use this web site regularly.

REQUIRED TEXT: Introduction to Operations and Supply Chain Management, by Bozarth,C.C and Handfield,

R., 2nd edition, Prentice Hall, 2008. ISBN-10: 0131791036 or ISBN-13: 9780131791039

REQUIRED SUPPLEMENT1: On-line Course pack ID

294623- you should be able to purchase per case,

rather than total amount which is $21.25, CoursePack ISBN: 0536565066

To purchase and access your online CoursePack, you will need to do the following:

1.

Go to:

http://www.xanedu.com/login.shtml?PackId=294623

2. If you have previously registered for another CoursePack, log in. If not, click the "register" link underneath the "Students" heading. Complete the registration page, and click Continue.

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4. Complete your billing information, confirm and click Continue. 5. After completing the purchase pages, you will be taken to your CoursePack.

REQUIRED SUPPLEMENT2: The Machine That Changed the World: Story of Lean Production, Womack,

J.P.& Jones, D.T. & Roos, D., Harper Perennial, 1991.

SOFTWARE: Microsoft Excel

ARTICLES:

QUALITY / SPC / PROCESS: Goodwill Mapping, IIE Solutions, September 2005.

Six Sigma to Fit Sigma, IIE Solutions, July 2001.

PRODUCT DESIGN / DEVELOPMENT: Another Look at How Toyota Integrates Product Development, HBR, July/August 98.

The House of Quality, HBR, May June 1988 Cross-Cultural Design, IIE Solutions, July 2001

FACILITY LAYOUT / LEAN: A Gleaming Example, IIE Solutions, February 2002, LEAN: Charged with Change, IIE Solutions, January 2003

Lean Extended, IIE Solutions, December 2005; Service with a Smile, IIE Solutions, August 2006

LOCATION: Successful site location: a case study, IIE Solutions, April 2000. When in China, IIE Solutions, July 2000

The instructor will provide a selection of these articles electronically or manually.

VIDEOS: Publisher’s videos, stream videos on ANGEL

WEB LINKS http://lionhrtpub.com/ORMS.shtml http://www.unitedmedia.com/comics/dilbert/ http://www.businessweek.com/ http://www.pmi.org http://www.informs.org/ http://www.iienet.org/ http://www.asq.org/

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MAN 6501- Summer 2010 Course Schedule

05/15/10

Introduction to Operations and Supply Chain Management and Strategies

Due:

Read Textbook: Chapters 1, 2, 6, 10

Course pack Cases: LAST NAMES A- L: Supply Chain Management at Walmart; LAST NAMES M –Z: Evolution of

the X-box Supply Chain

See the questions file in ANGEL before submitting your case assignment.

05/22/10

Business Processes, Process Choice/ Layout Modeling

Due:

Read Textbook: Chapter 3, Article: Goodwill Mapping / Articles/ANGEL Read Textbook: Chapter 7, solved problem in textbook

Course pack Case: Process Analysis at Arnold Palmer Hospital, see the video on your DVD or ANGEL/Assignments Course Pack Case: Laying out Arnold Palmer Hospital’s New Facility, see the video on your DVD or

ANGEL/Assignments

Quiz 1 (ANGEL): Chapters 1,2,3,6,7, and 10, complete the quiz by Midnight 05/29/10

Managing and Controlling Quality

Due:

Read Textbook: Chapter 4, Article: Six Sigma to Fit Sigma/ Articles/ANGEL, see examples files for SPC calculations, solved problem in the textbook.

Course pack Case: Supplement 6: Alabama Airlines’ on time schedule (attribute data chart) Textbook Case: - Dittenhoefer’s Fine China , pages 119-120 (variable data chart)

06/05/10

Forecasting and Operations Planning

Due:

Read Chapter 9, see forecasting examples, solved problem in the textbook. Read Chapter 13, solved problem, solved problem in the textbook.

Course Pack case: Forecasting at Hard Rock Café, see video clip. See the Excel work file and questions before working

on the case.

Course Pack case: Capacity planning at Arnold Palmer Hospital, see the video clip, work file and questions on ANGEL. 06/12/10

Managing Inventory in the Supply Chain

Due:

Read Textbook: Chapter 14, see example file, solved problem in the textbook.

Textbook Case: Northcutt Bikes, pages 471-472. Use the Inventory case work file. Answer the case questions. E-Ops Internet SCM Simulation Game Report

06/19/10

JIT / Lean Management

Due:

Read Textbook: Chapter 16, solved problem in the textbook.

Read Supplement: The Machine….book, specified sections, and articles: The lean folder / Articles/ANGEL

The Lean Write-up

Quiz 2 (ANGEL): Chapters 4, 8, 11, 12, 15S, 16, complete the quiz by Midnight

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