HP Enterprise Services
What’s Coming
HP Enterprise Services
• Annual Workshops– Eligibility will be affected by provisions in the Affordable Care Act
• Provider Electronic Solutions version 2.16 now available
– January 1, 2012 provider will be required to updated to version 2.17
• MAPIR
– Updated user guides are on the Arkansas Medicaid website
– MAPIR 4.1 has launched to include meaningful use for Eligible Professionals
– Question regarding the Arkansas Medicaid EHR Incentive Payment Program, contact
Upgrading PES
Before a provider upgrades their PES software they need to make a copy of their database file.
1. Find the location were PES files are stored
• The default location is c:/arhipaa
2. Copy the entire arhipaa folder
• Copy to a disk or another folder on the hard drive
• Rename the arhipaa folder (example: backup arhipaa)
• If the folder is not renamed it will not be saved on the hard drive.
• Saving this folder is a precaution method in case the upgrade fails and all files are
lost.
3. Download the upgrade from the Medicaid Website and save the file in the upgrades folder located in the arhipaa folder
https://www.medicaid.state.ar.us/InternetSolution/Provider/software/pes/pesinstall.aspx
4. Upgrade the software
Start / All Programs / AR EDS or HP Provider Electronic Solutions / Upgrade
November 6, 2012
Paragould Community Center 3404 Linwood Drive Paragould, AR 72450
November 30, 2012
U of A Division of Agriculture Cooperative Extension Service 2301 S. University Avenue Little
Rock, AR 72204
November 14, 2012
UA Community College at Hope, Rapert Library Bldg Auditorium 2500 South Main Street
Hope, AR 71801
November 28, 2012
The Jones Center for Families 922 East Emma Avenue
Springdale, AR 72764
November 8, 2012
University of Arkansas Monticello 346 University Drive Monticello, AR 71656
The Arkansas Division of Medical Services and HP Enterprise Services invite you to attend the
2012 Annual Arkansas Medicaid Workshops. Topic
Affordable Care Act Section 1104 (ACA) Changes include
Eligibility and PES software
HP Enterprise Services
Arkansas Medicaid’s fiscal agent
HP Enterprise Services
• Provider Enrollment • Claims Processing • Remittance • Provider RelationsMedicaid Provider Enrollment Unit
HP Enterprise Services
Monday through Friday(8 a.m. – 5 p.m.) Toll-free in Arkansas (800) 457 – 4454 Local or out-of-state (501) 376 – 2211 Fax (501) 374 – 0746 HP Enterprise Services PO Box 8105 Little Rock, 72203-8105
Arkansas Payment Improvement Initiative Center
HP Enterprise Services
Monday through Friday(8 a.m. – 5 p.m.) Toll-free in Arkansas (866) 322 – 4696 Local or out-of-state (501) 301 – 8311 Email [email protected]
Electronic Data Interchange (EDI) Support Center
HP Enterprise Services
Monday through Friday(8 a.m. – 5 p.m.)
The EDI Support Center can assist providers with electronic claim submission issues, 997 batch responses, PES software delivery and setup support, software training and data transmission failures.
Toll-free in Arkansas (800) 457 – 4454 Local or out-of-state (501) 376 – 2211 E-mail [email protected]
Research Analysts
HP Enterprise Services
The HP Enterprise Services Research Analysts respond to e-mails from across the state, research claims issues for providers and submit eligible claims with the
appropriate override.
Providers should mail a cover letter explaining the reason for their inquiry and attach an original red and white claim form to:
HP Enterprise Services Attn: Research Analyst PO Box 8036
Provider Representatives
HP Enterprise Services
Provider representatives handle billing and policy issues that have been
escalated from the Provider Assistance Center. Provider Representatives
are also available to visit your office by appointment.
• Who is your Provider Representative?
– Locate your county on the next slide to find your Provider Rep.
– Also, on the Medicaid Web site, click Meet your HP Enterprise Services Provider Rep and select your county.
