• No results found

Sap Vendor

N/A
N/A
Protected

Academic year: 2021

Share "Sap Vendor"

Copied!
24
0
0

Loading.... (view fulltext now)

Full text

(1)

SAP For Insurance – A focus

on Billing and Collections

Robert Schwartz

Industry Principal

(2)

SAP – 32 Years of Making Businesses Successful

SAP AG in 2004 revenues: $ 10 billion

ν 67,500 installations

ν 20,000 companies run SAP

ν Providing 23 Industry Solutions ν 38,000 SAP employees

ν 1000+ installations in the Insurance industry

12 million users in 120+ countries team with us to

ν Integrate their business processes ν Extend their competitive capabilities

ν Get a better return on information at a lower total cost of ownership

Industry Leader

ν Leading provider of business process industry solutions ν 350+ insurance customers; 20 plus in North America ν $1B in Research and Development per year

(3)

SAP for Insurance

Business Partner

Policy

Management General Ledger

Controlling Supplier Relationship Mgmt Claims Management

Financial Asset Management Procurement Commissions

Collections & Disbursements

Product Management Claims Handling Customer Service Acquisition and sales Marketing Management Reinsurance Projects, etc Human Capital Management

Strategic Enterprise Management Business Information Warehouse

(4)

Financial

Strategy

Operational

Billing &

Collections

Governance

Change

Management

Capabilities

What billing and collection issues are insurers

facing?

(5)

Billing and Collections - Current State

Other Products

Product

Customer Broker/Agent Individual/Group Other BusinessPartners

Billing and Receivables

System

Customer

System 1 System 2 System 3 System 4 System 5 System 6 Manual System n Retro Plans

P&C Comp.Work BusinessLife Fleet CreditLife DeductibleClaims SalvageClaims PremiumAudit

P&C Retro Plans

Policy and Contract

System

P&C Life Fleet Credit Life Manual Other

Products WorkComp

(6)

Risk Assessment / Retention

Revenue Lift

Working Capital Improvement

Operational Efficiency

Improvements

Policy Services & Billing Customer Acquisition / Retention Accounts Receivable Collections

There are four significant benefit opportunities for billing

& collections across the “application to cash” life cycle….

(7)

C D

Policy Claims Insureds Broker/Agents Vendors Claimants External Adjusters Litigation Vendors Service Providers Service Providers

SAP Collections and Disbursements (CD) controls

cash flow to all parties in the entire insurance cycle

Central view of all cashflow and expenditures Minimize expenses associated with managing payments/collectio n s Improve cashflow AND customer satisfaction Central view of all parties Reinsurance Commission

. . . .

Reinsurers Retrocessionaires

(8)

FS-CD creates an efficient environment that enables

continuous improvement

Risk Assessment / Retention

Revenue Lift

Working Capital Improvement

Operational Efficiency

Policy Services & Billing Customer Acquisition / Retention Accounts Receivable Collections Automated Workflow • Task Creation • Task Management • Task Assignment • Management Control Automated Clearing • User Defined • Hierarchy Based • Criteria Based • Configurable • Defined by Rules Access To Information

• Centralized View of All Data

• Manage processing

without interrupting work Reduced Environment Costs

• Shared Services • Common Platform

(9)

Increase the amount collected and decrease the time

required to collect it

Risk Assessment / Retention

Revenue Lift

Working Capital Improvement

Operational Efficiency

Policy Services & Billing Customer Acquisition / Retention Accounts Receivable Collections Reduce DPO

• All payment types supported • Electronic bill presentment

and payment

• Reduce reconciliation

periods/workload through on-line reconciliation or EDI

• Receive cash faster • Release cash faster Improved GL reconciliation

(10)

How has billing/payments affected your ability to grow

organically or through acquisition?

Risk Assessment / Retention

Revenue Lift

Working Capital Improvement

Operational Efficiency

Policy Services & Billing Customer Acquisition / Retention Accounts Receivable Collections

Increase Speed to Market

• Tailor billing to Market/Product/State

• Quickly implement changes to support new markets (configuration vs. customization)

• Support payment requirements for new markets – claims, vendors, etc

Increase Value of Acquisitions

• Quickly fold acquired business into account structure • Minimize disruption to acquired customers

(11)

Billing may not be a differentiator but it generates the

most complaints

Risk Assessment / Retention

Revenue Lift

Working Capital Improvement

Operational Efficiency

Policy Services & Billing Customer Acquisition / Retention Accounts Receivable Collections Interaction • Call Center • On-line • EDI Billing Support

• Account Current (Broker/MGA) • Account Receivable (Agent) • Direct

• Account Level Billing

Payment Support • EFT • ACH • Check • Credit Card • Account Sweeps

Reduce Negative Equity Risk

• State Sensitive Billing Structures

(12)

Reducing Negative Equity

CD

Late or Uncollectible Premium Claims Payments Net Account Processing

(13)

CD helps insurers manage cashflow from a single

source ….

Other Products

Product

Customer Broker/Agent Individual/Group Other BusinessPartners

FS-CD

Customer

Loss Sensitive

P&C Comp.Work BusinessLife ContractsVehicle

Credit

Life DeductibleClaims SalvageClaims PremiumAudit

P&C Loss Sensitive

Policy and Contract

System

P&C Life Vehicle Credit Life Manual Other

Products WorkComp

Accommodates ALL billing & collections requirements

in a single solution

Provides a single source for ALL premium information

Provides a policy / premium sub ledger in coordination with the GL Removes constraints with

the batch windows

Consolidates processing of

(14)

Portal

Fully Integrated

… And enables a flexible environment

Insured Group Agent/Broker Third Party

Call Center …

SAP Collections & Disbursements

Personal

Lines CommercialLines SpecialtyLines Financials …

Fully Integrated Distribution & Access Core Processing Systems User Selected Channel Mail EDI

(15)

Collections Offerings Solution Set (priorities)

X X

X Combined insurance & technology

partner experience X X X Scalability X X

Leverage SAP’s technology capabilities

X X

Reduce amount of interfaces

X X

Leverage other investments

X X

Support regulatory requirements

X X

X Enable continuous improvement

X Support new market growth

X X

Reduce negative equity

X Enable cross selling / retention

activities

X X

Account processing – consolidated bill

X X

Support shared services

Mitigate Risk Lower Expenses Business Strategy

(16)

Performance

λ 14,200,000 per hour for transfer of posting data (20 apps, 320 jobs)

λ 3,600,000 per hour for posting run (7 apps, 112 jobs) λ 8,900,000 per hour for correspondence (6 apps, 96 jobs)

(17)

Austria and Switzerland (9): λ Generali, A λ Wiener St_dtische, A λ WGKK λ Mobiliar, CH λ Swiss Life, CH λ Zuerich FS, CH λ Winterthur, CH λ SUVA, CH λ PAX, CH Americas (9): λ Allstate

λ ADP Tax Services λ Great West Life λ American Re λ Cincinnati Financials λ OSDE, Argentina λ MONY Life λ Employers Re

λAIG Rest of Europe (15):

λ Cesk_ poji_tovna, CES λ Vseobecna zdravotna poistovna λ BNL Vita, Italy λ INA, Italy λ ITAS, Italy λ Assimoco, Italy

λ Toro Assicurazioni, Italy λ AXA, Portugal λ Folksam, Sweden λ Generali, Netherlands λ ING, Netherlands λ Interpolis, Netherlands λ KBC, Belgium λ Mapfre, Spain λ Generali, France UK (2): λStandard Life International λ AA Centrica Germany (26): λ Berlinische Leben λ Zusatzversorgungskasse λ MLP Finanzdienstleistung λ Generali M_nchen λ Provinzial Kiel λ Versicherungskammer Bayern λ Bruderhilfe λ Condor Versicherung λ Sparkassenvers. BW λ Sparkassenvers. Wiesbaden λAOK, Bonn λ Karlsruher Versicherungen λ Barmer Ersatzkasse λ Inter Versicherungen λ Gerling Konzern λDeutscher Ring λ Mannheimer Versicherung λ Munich Re λ VBL λBVV λ VW Financial Services λ _VB λ ARAG λ Hannover R_ckversicherung λ Alte Leipziger λ TDS Informationstechnologie

FS-CD: Customers Worldwide - live

Total: 75, live 30

Australia:

Mercantile Mutual Holding

(18)

SAP solutions are designed for international use

Arabic

Bulgarian

Chinese (Simplified)

Chinese (Traditional)

Croatian

Czech

Danish

Dutch

English

Finnish

French

German

Greek

Hebrew

Hungarian

Italian

Japanese

Korean

Norwegian

Polish

Portuguese

Romanian

Russian

Serbian

Slovak

Slovenian

Spanish

Swedish

Thai

Turkish

CD Implementations

(19)

Time

Capability

Carrier decisions have produced a climate that fosters the continued creation of systems akin to the old "legacy" systems.

They create systems that behave as if they were created years ago, being inflexible or dealing only with the "siloed" system of which they are part.

Carriers need to curtail the creation of future

generations of systems that rapidly lose their ability to adapt to new conditions. This means placing

emphasis on the development and execution of flexible and open architectures for both IT infrastructure and development methodologies.

Source: TowerGroup 2/8/2004

NetWeaver delivers significant ROI and TCO Reductions:

BG Group: 281% ROI; 43% TCO Reduction (5 yrs)

Goodyear/Dunlop: 308% ROI; 25% TCO Reduction Source: IDC Case Studies

SAP Claims SAP Claims Collections/ Disb SAP Claims Collections/ Disb SAP Claims Collections/ Disb Reinsurance Reinsurance Policy / UW

SAP Business Warehouse, NetWeaver / .NET Integration

Legacy Capabilities (e.g., Policy, UW) Legacy Capabilities Legacy Capabilities (e.g., Policy, UW) Legacy Capabilities Legacy Technology Stack

Point Solutions Point Solutions Point Solutions Point Solutions TCO

According to Gartner Research study of TCO - December 12, 2002:

ν Productivity of bought applications tends to exceed that of built

applications by more than 3:1

ν Bought Applications cost 40% less than built applications

Individual SAP products improve effectiveness and reduce

costs. Multiple SAP products dramatically improves TCO

(20)
(21)

Implementation Approach – ASAP Driven

Define customer solution based on SAP processes Project

Preparation BusinessBlueprint Configuration

ASAP Driven Project Management Project Administration Customer Development Configure

processes Test processes

Training Define project Set up system landscape Final Preparation and Go Live

(22)

Project Preparation Final Preparation SAP Quality Review Project Preparation Project Preparation SAP Quality Review Blueprint Blueprint Realization Realization Final Preparation Final

Preparation Go Live &

Support

Go Live & Support

Realization Go Live &Support

Business Blueprint

Continuous Change

Implementation Monitoring – SAP Services

SAP Quality Review SAP Quality Review SAP GoingLive Checks SAP GoingLive Checks SAP Early Watch Alert SAP Solution Manager

(23)

Schedules & Tasks

Project Preparation

¬ Define project team and roles

¬ Project Charter and Standards

¬ High-level blueprint and technical requirements document

¬ Training plan

Proof of Concept

¬ Install hardware and software

¬ Bring up “sandbox”

¬ Limited proof of concept configuration

¬ Limited interfaces to policy and other systems

Business Blueprint

¬ Complete planning and design

¬ Define business processes, master data, org structure, reports, forms, etc.

(24)

Schedules & Tasks

Realization

¬ Bring up develop, testing, QA, production environments

¬ Configuration and unit testing

¬ Documented BPPs

¬ Interface development and testing

¬ Formal transport procedures

Final Preparation

¬ Production plan

¬ Cutover plan

¬ System testing

¬ End user training

¬ Documentation

Go-Live & Support

¬ Help desk

References

Related documents

Riverside Solar Project Specifications Specifications of Proposed Solar PV Generating Facilities. (1) Plant Name and Unit Number

It may cause mild upset stomach and should be avoided if there is allergy to aspirin. Tylenol is analgesic but not anti-inflammatory and does not cause upset stomach or other

Because the shoreline properties were not properly annexed to the City’s full - purpose (all-purpose) jurisdiction, the shoreline properties remain in the City’s limited -

Being at camp, a place where everybody has shared similar experiences within Judaism and wants to celebrate being Jewish is such a special feel- ing. The sense of community is

accommodate the Elite scenario, strengthening the academic environment, laboratories and infrastructure. •   Elite is not in opposition to the Growth

FO is characterised by the osmotic transport of water through a semipermeable membrane from a feed solution (FS) characterised by the low solute concentration or low

5114 (as passed by the House) would gradually phase-in the rate over at least a five year period that would not begin until three years after the date of enactment, rather than

The proposed use will be compatible, harmonious and appropriate with the character and uses of the neighborhood, adjacent properties, and the natural environment because the