3002CID TWO LINE CALLER ID

3002CID

TWO LINE CALLER ID

HOTEL TELEPHONE

INSTALLATION

AND USER GUIDE

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®

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DOC - NOTICE AND LOAD NUMBER STATEMENT

NOTICE: The Canadian Department of Communications label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements. The Department does not guarantee the equipment will operate to the user's satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommu-nications company. The equipment must also be installed using an acceptable method of connection. In some cases, the com-pany's inside wiring associated with a single line individual service may be extended by means of a certified connector assembly (telephone extension cord). The customer should be aware that compliance with the above conditions may not prevent degrada-tion of service in some situadegrada-tions.

Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.

The Load Number (LN) assigned to each terminal device denotes the percentage of the total load to be connected to a telephone loop, which is used by the device, to prevent overloading. The termination on a loop may consist of any combination of devices subject only to the requirement that the total of the Load Numbers of all the devices does not exceed 100. An alphabetic suffix is also specified in the Load Number for the appropriate ringing type (A or B), if applicable. For example, LN = 20 A designates a Load Number of 20 and an "A" type ringer.

FCC Part 15 Compliance

Warning Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. NOTE: This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and @an radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio TV technician for help.

Canadian Emissions Compliance

" This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications. "

"Le present appareil numerique n'emet pas de bruits radiolectriques depassant les limites applicables auix appareils numeriques de la class B prescrites dans le Regle-ment sur le brouillage radioelectrique edicte par le ministere des Communications du Canada."

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: 1. Read and understand all instructions.

2. Follow all warnings and instructions marked on the product.

3. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.

4. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink, or laundry tub, in a wet basement, or near a swimming pool. 5. Do not place this product on an unstable cart, stand, or table. The product may fall, causing serious damage to the product.

6. Slots and openings in the cabinet and the back or bottom are provided for ventilation, to protect it from overheating, these openings must not be blocked or covered. The openings should never be blocked by placing the product on the bed, sofa, rug, or other similar surface. This product should never be placed near or over a radiator or heat register. This product should not be placed in a built-in installation unless proper ventilation is

provided.

IF UNIT IS EQUIPPED WITH POWER ADAPTER:

7. This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power supply to your home, consult your dealer or local power company. IF ADAPTER IS PROVIDED WITH A GROUNDED TYPE ATTACHMENT PLUG:

8. This product is equipped with a three wire grounding type plug, a plug having a third (grounding) pin. This plug will only fit into a grounding type power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, contact your electrician to replace your obsolete outlet. Do not defeat the safety purpose of the grounding type plug.

IF ADAPTER IS PROVIDED WITH A POLARIZED ATTACHMENT PLUG:

This product is equipped with a polarized line plug (a plug having one blade wider than the other). This plug will fit into the power outlet only one way. This is a safety feature. If you are unable to inset the plug fully into the outlet, try reversing the plug. If the plug should still not fit, contact your electrician to replace your obsolete outlet. Do not defeat the safety purpose of the polarized plug.

9. Do not allow anything to rest on the power cord. Do not locate this product where the cord will be abused by persons walking on it. 10. Do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock.

11. Never push objects of any kind into this product through cabinet slots as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on the product.

12. To reduce the risk of electric shock, do not disassemble this product, but take it to a qualified serviceman when some service or repair work is required. Opening or removing covers may expose you to dangerous voltages or other risks. Incorrect re-assembly can cause electric shock when the appliance is subsequently used.

13. Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions: A. When the power supply cord or plug is damaged or frayed.

B. If liquid has been spilled into the product. C. If the product has been exposed to rain or water.

D. If the product does not operate normally by following the operating instructions. Adjust only those controls, that are covered by the operating instructions because improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation.

E. If the product has been dropped or the cabinet has been damaged. F. If the product exhibits a distinct change in performance.

14. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electrical shock from lightning.

IMPORTANT SAFETY INSTRUCTIONS

NOTIFICATION TO THE TELEPHONE COMPANY

Before you may connect your telephone you must notify the telephone company of particular line(s)to which such connections is to be made, and provided to the telephone company the FCC registration number and ringer equivalence number of the registered protective circuitry. The customer shall give notice to the telephone company upon final disconnection of such equipment or circuitry from the particular line(s).

MALFUNCTION OF TELEPHONE

In the event that your telephone fails to work properly during your ownership and use of it, you should disconnect it from the telephone line to determine if it is your phone which is not working properly or if it is problem in the telephone company's network. If the problem is with your telephone you should

discontinue its use until it is repaired.

TELEPHONE CONNECTION REQUIREMENTS

Except for telephone company provided ringers, all connections to the telephone network shall be made through standard telephone company provided jacks, in such a manner as to allow for easy and immediate disconnection of the terminal equipment. Standard jacks shall be so arranged that if the plug

connected thereto is withdrawn, no interference to the operation of the equipment at the customer's premises which remains connected to the telephone net work shall occur by reason of such withdrawal. These telephones may not be used on party lines or coin operated lines.

CHANGES IN TELEPHONE COMPANY EQUIPMENT OR FACILITIES

The telephone company is entitled to make changes in its facilities equipment, operations, and procedures. Should these changes be expected to render your terminal equipment incompatible with the telephone company's facilities you will be given sufficient notice to allow you to make the necessary

modification to your terminal equipment without any interruption of your service. 1. Never install the telephone wiring during a lightning storm.

2. Never install the telephone jacks in wet locations unless the jack is specifically designed for wet locations.

3. Never touch un-insulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. 4. Use caution when installing or modifying telephone lines.

NOTIFICATION TO TELEPHONE COMPANY

Features ...………..………... 1

Controls ...……….. 2

Definitions of Controls ……….……. 3

Installation ...………... 4

Wall Mounting (Optional) ...…...………... 9

Caller ID Feature ……… ………. 10

Guest Service Directory Programming ………. 13

TouchLite

TM

Message Waiting Feature ………... 16

Programming ………...……….……….… 17

Operation ...……….…… 21

Care and Maintenance ...……….………... 31

Service ………..……….……….…… 32

FEATURES

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Two Lines with In Use Indicators

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Convenient Data Port

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No Battery Maintenance

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TouchLite

TM

One Touch Message Retrieval Feature

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Switch Selectable Message Waiting (LED / Neon)

•

Tone Dialing

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10 Available Secure Programming Speed Dial Memory Locations

•

Flash Key (600mS)

•

Pause Key With Multiple 3.6 Seconds Pause Timing

•

Redial Key (24 digits) (Submerged)

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Mute Key with LED Indicator

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Digital Handset Volume Control

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Conference Call Key

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Hold Key

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2-way Half-Duplex Speakerphone Feature with LED Indicator

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Ringer Volume Control HI/LOW Switch

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Desk or Optional Wall Mountable

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Hearing Aid Compatible

H A N D S E T

HOLD LINE1 LINE2 MUTE SPEAKE R

* 0 7 4 8 5 # VOL 9 6 PRESS HERE REDIAL/PAUSE CONF. 1 2 3 FOR MESSAGES STORE NEON OFF LED FLASH

RINGER/HOLD IN USE (1) (2) (4) (3) (6) (7) (9) (8)(13) (10) (5) (16) (19) (11) (14) (12) LIN E 2 LOW HI LOW LIN E 1 HI D A TA

CONTROLS

1. Handset ...…………..…………...…... Hearing aid compatible, low profile styling.

2. Ringer Control ………….……….………. Adjusts the volume of the ringer to HI/LOW setting. 3. Handset Clip ……….. Retains the handset when the phone is wall mounted.

4. Handset Jack ……….… Modular receptacle where handset cord plugs into the base unit.

5. Handset/Speakerphone Volume Control .…. Increases or decreases the loudness of the receiving speech volume when pressed.

6. Dial Pad ……….……. Large keys used for dialing.

7. Redial/Pause Key ……….. Used to redial the last number or to program a pause into memory.* 8. Flash Key ………...………. Used to provide a time line break to access PBX/Centrex line features.*

9. TouchLiteTM _{Message Waiting ………. Dual function Visual Message Waiting Indicator and Speed Dial for message retrieval.}

10. Speed Dial Access Keys ………….…………. Up to 10 programmable speed dial memory keys.

11. Data Port ………. Used to connect a computer modem, fax machine, or answering device. 12. Message Waiting Selector Switch ...………… Used to select different Message Waiting Systems of Neon or LED. 13. Submerged Flash Key …….…..……….. Not used.*

14. Store Key ………. Submerged key used to program numbers into Speed Dial memory. 15. Conference Key ……….. Used to place line 1 and line 2 into conference.

16. Speaker Key ………..……. Used to place the active line into the speakerphone mode. 17. Hold Key ……….……. Used to place callers on hold.

18. Line Keys ………. Used to select Line 1 or Line 2.

19. Mute Keys ……….. Used to disable the handset and speakerphone microphone for privacy. * Note that these keys may be submerged.

CONTENTS:

Packaged with Each 3002CID® _{Telephone: (Figure 2):}  Base Unit  Clear Plastic Overlay  Handset  Paper Index Faceplate  15’ Line Cord  3’ Line Cord

 Coiled Handset Cord  Power Adapter  Note: Wall Mounted Plate is Optional

INSTALLATION

FIGURE 2

PR E SS H ER E F O R M ES S A G E S

RING ER /HOL DI N USE

HO L DL I N E 1 L I N E 2M UT ES P E A KE R * 0 7 8 # VOL 9 CO N F. RING ER/ HO LD IN U SE 4 5 6 P R ES S H E R E R E D IA L/ P AU S E 1 2 3 FO R ME S SA G ES STORE

CONNECTING THE POWER PACK

The power pack is a fully modular device that provides the power source to the 3002CID telephone.

To install, simply plug the power pack into a standard 110V AC power outlet.

A mounting hole is provided to secure the power pack to the AC outlet.

Plugs Into Standard AC Outlet

POWER INPUT/OUTPUT JACKS

The power pack also includes two (2) modu-lar jacks labeled “LINE” and “PHONE”. The combination of these jacks allow for a fully modular installation by providing both tele-phone lines and the power source connec-tions to be one continuous line. This avoids the need for an additional power cord and neatens the installation.

INSTALLATION

P H O N E 110V AC Power L I N E P H O N E

POWER PACK “LINE” CONNECTION

The power pack “LINE” connection is used to connect the telephone lines from the wall jack to the telephone. Using the 3’ modular telephone line cord provided, connect the first end of the cord to the RJ14 telephone jack on the wall or base board. The remaining end of the cord plugs into the “LINE” side of the power pack.

Input Connection

POWER PACK “PHONE” CONNECTION

The power pack “PHONE” connection is used to pro-vide both the telephone lines and the power source to the 3002CID telephone.

Using the 15’ modular telephone line cord provided, plug the first end of the line cord into the back of the 3002CID. Plug the remaining end to the power pack jack labeled “PHONE”.

IMPORTANT!

The 3002CID will not function if the line cord connections are not correct. If the LCD display does not activate upon installation, make sure that the telephone line cord connections are not reversed (“LINE”/”PHONE”).

INSTALLATION

L I N E Telephone Jack Line Cord LINE P H O N E Line Cord

MESSAGE WAITING SELECTOR SWITCH

The 3002CID can support 90VDC neon or low-voltage LED (FSK compatible) message waiting systems. Simply slide the switch to the desired position that is compatible with your PBX messaging system.

Note: the 3002CID is factory preset to the “Neon” setting.

LINE VOLTAGE SELECTOR SWITCH

The 3002CID is designed to operate behind PBX telephone systems rated between 24 volts and 48 volts. There are line voltage selector switches that must be set according to the PBX system rating that the 3002CID will be installed. There are two (2) switches, the first for Line 1 and the other for Line 2. Each switch has three (3) setting options. They are: “24V/48V/OFF”. Set the switches by simply slid-ing to the appropriate settslid-ing. The ”OFF” settslid-ing is used to turn off the line if a line appearance is not wired to the telephone.

Note: the 3002CID is factory set to the “24V” setting.

INSTALLATION

STORE

Installation Diagram

INSTALLATION IS COMPLETE

The installation diagram shown, is the final installation configuration for the 3002CID telephone. If the installation is correct, the following information will be displayed on the LCD (when on-hook): DATE TIME 12/01 PM 12:00 12 - 01 12 - 00

INSTALLATION

Line Cord Line Cord Line 110V AC Power Telephone Jack P H O N E LINE

24V 48V OFF L1 L2 LABEL-FCC LABEL-S/NO. LABEL-IC LABEL-ETL WEDGE

2.SNAP INTO PLACE. TABS.

1.PRESS THE RE LE ASE MOUNTING

INSTALLATION FOR OPTIONAL WALL MOUNTING WEDGE

1. Install the mounting wedge to the telephone.

2. Plug one end of the line cord into the line jack on the top of the base unit. 3. Plug the other end of the line cord into the wall jack receptacle.

4. Guide the phone onto the studs on the wall jack. 5. Pull down firmly until you feel it snap into place. 6. The unit is now wall mounted (figure 6).

FIGURE 6

WALL MOUNTING

FIGURE 5 1. UNSNAP

2. ROTATE 180 . 3. SNAP INTO PLACE.

HANDSET RETAINING HOOK

A removable clip to hold the handset secure when in the wall mounted position is located below the hook switch.

Remove the clip hook, turn it 180 degrees round and slot it back into place (figure 5).

CALLER ID (CID) DISPLAY

The 3002CID is equipped with Type I Caller ID technology that will display the name and telephone number of an incoming caller. The Caller ID feature will work only if you subscribe with your local telephone company to Caller ID service and if your PBX telephone system is equipped to pass the Caller ID information from the telephone line(s) to the guest room. If you are un-certain whether your PBX telephone system can transfer Caller ID data, contact your telephone system coordinator, your PBX service company or the PBX manufacturer.

The 3002CID includes a large backlit display. The LCD displays up to three (3) lines with fifteen (16) alpha/numeric characters per line. The display is back lit for easy viewing in darker room situations during the following operational conditions:

1. Incoming ring

2. In-use (off-hook on handset or speakerphone)

CALLER ID FEATURE

Note:

Caller ID feature will operate ONLY if you subscribe to Caller ID services* with your local telephone company OR if your PBX telephone system is equipped with the technology required to pass Caller ID data from the telephone line to the guest room.

DISPLAYING CALLER ID (CID) INFORMATION

The 3002CID Caller ID feature was designed for use in a hotel guest room environment primarily for call screening purposes. Caller ID name and number information will be displayed after the 1st incoming ring signal. There are two (2) display possibilities for the Caller ID information:

1. Guest Elects To Answer The Call

If the guest elects to answer the incoming call, the Caller ID name and number information will immediately clear upon answering the call.

2. Guest Elects To NOT Answer The Call

If the guest is not in the room, available or elects to have the incoming call go to the system voice mail, the Caller ID name & number information will display for 15 MINUTES and then automatically clear itself.

Note:

If multiple incoming calls are not answered, the LCD will display the MOST RECENT incoming Caller ID name and number information. The 3002CID does NOT store multiple Caller ID calls for reviewing at a later time for guest security reasons.

TELEMATRIX

12/01 PM 12:00 NEW

CALL #

01 719-638-8821 An example of an incoming call is displayed as:

DISPLAYING DATE AND TIME

The 3002CID displays the date and time.

The date and time are initialized and controlled by incoming signals that are received along with the Caller ID information. After the 3002CID receives its first incoming call, the date and time data is received by your telephone company or PBX. The date and time is automatically initialized and will be displayed on the LCD. All future incoming calls will continue to refresh/update the date and time. When the data is received, the date and time is then controlled by the 3002CID.

Note:

The date and time functions are NOT user/installer programmable. An incoming call must be received to “initialize” the date and time functions during or after the installation of the 3002CID.

TELEMATRIX

12/01 PM 12:00 NEW

CALL #

01 719-638-8821

The date and time are displayed as:

TELEMATRIX 12/01 PM 12:00 NEW CALL # 01 719-638-8821

CALLER ID FEATURE

Note:

Caller ID feature will operate ONLY if you subscribe to Caller ID services* with your local telephone company OR if your PBX telephone system is equipped with the technology required to pass Caller ID data from the telephone line to the guest room.

GUEST SERVICE DIRECTORY PROGRAMMING

GUEST SERVICES DIRECTORY

(Speed Dial Memory)

The 3002CID includes an advanced feature where descriptive text can be programmed into memory to identify the guest service. This descriptive text will display when the speed dial key is pressed by the user. For example, if a guest service key is programmed to access the front desk, “FRONT DESK” will display when the guest service key is pressed.

GUEST SERVICES DIRECTORY PRE-SETS

The guest service directory includes a library of factory pre-set text word that describe the most commonly used guest services in a typical hotel application. During the speed dial programming procedure, the “Volume “ toggle key is used to “scroll” up & down through the directory.

The following are the factory pre-set text descriptions:

FRONT DESK RESERVATIONS MESSAGES BUSINESS CENTER EMERGENCY CONFERENCE CTR WAKE UP CALLS HOTEL INFO HOUSEKEEPING RESORT INFO VALET/LAUNDRY TRAVEL INFO GUEST SERVICES TRANSPORTATION BELL CAPTAIN AIRPORT CONCIERGE GIFT SHOP OPERATOR BEAUTY SALON ROOM SERVICE BARBER SHOP RESTAURANT MAINTENANCE SNACK BAR CONNECTING CASINO PRIORITY SERVICE TIME/WEATHER LUGGAGE CHECK OUT IN SUITE DINING SHOWS/EVENTS

PROGRAMMING INSTRUCTIONS:

1. Place handset into the handset cradle (on-hook position) 2. Press the “Store” key (figure 1).

3. Dial the digits of the speed dial code using the numeric dial pad (example shows: 1 2 3 4 5 6) (figure 2).

4. To program the guest service description, press the “Volume Up/Down” toggle key until the desired text description appears. (example: FRONT DESK) (figure 3)

5. Press the desired speed dial location key wherein the memory is to be saved.

If additional numbers/text descriptions are to be programmed, repeat steps 2 thru 4.

Display will show:

1 2 3 4 5 6

- STORE

-FRONT DESK

1 2 3 4 5 6

-

GUEST SERVICE DIRECTORY PROGRAMMING

Figure 1

Figure 2

Figure 3

GUEST SERVICES DIRECTORY PROGRAMMING:

Follow the procedure below for programming the memory of the speed dial keys and the guest service directory features. Each speed dialing/guest service key can be programmed with the speed dialing number and the guest services text description. NOTE: Programming is performed with the handset unit “on-hook”.

TO VERIFY PROGRAMMING

The memory contents of each speed dial key can be verified or “checked” while the 3002CID unit is in the programming mode. Note: memory verification is accomplished with the handset in the on-hook position.

1. Place the handset into the cradle (on-hook position).

2. Press the “Store” key until the word “Check” is displayed on the LCD display (figure 1).

3. Press the memory location (speed dial) key that is to be verified. The speed dial number and the descriptive text programmed into memory for that key will be displayed (figure 2).

4. To exit the memory verification mode, press the “Store” key until the 3002CID is back in its normal/idle state (figure 3).

Display will show:

CHECK

-1 2 3 4 5 6

- FRONT DESK DATE TIME 12/01 PM 12:00 12 - 01 12 - 00

GUEST SERVICE DIRECTORY PROGRAMMING

Figure 1

Figure 1

The 3002CID telephone is equipped to support Neon or LED Message Waiting Systems: . The Message Waiting System (MW) is pre-set to the LED position. When a Message Waiting (MW) signal is received from the PBX or your local telephone provider, the MW signal lights the red indicator located on the telephone. This light indicates that a message is on your telephone answering service provider . After this MW light is programmed, you can push the illuminated MW key to automatically dial in to retrieve your messages.

TouchLite

TM

MESSAGE WAITING FEATURE

MESSAGE WAITING SWITCHES

Check with your PBX or your local telephone provider to see what type of signaling is sent to the telephone. To position the Message Waiting switch in the appropriate location, simply slide the switch to the position that is compatible with your PBX or Telephone Company messaging system.

There is one switch located on the bottom side of the base unit underneath the

plastic overlay. To access, remove the clear plastic overlay using a pointed object such as a paperclip and lift off the clear plastic overlay. Note: disconnect the telephone cord from the wall jack before setting the message waiting systems.

The signal types are described below:

LED (low voltage LED light, usually used with your local telephone company) NEON (high voltage lamp, usually used with a PBX system)

(optional message waiting accessories are available, consult your dealer for details) This switch must be in the proper position for the Message Waiting Signal to operate. The overlay can be reinserted by aligning one side of the tabs on the overlay into the slots, next bend the overlay in the middle and insert the remaining tabs on the other side.

*Class Visual Message Waiting are features that require subscription to your local telephone company provider services. Note: MW switches are factory pre-set

to the LED position.

7 4 8 5 VOL 9 6 PRESS HERE CONF. 1 2 3 FOR MESSAGES

TouchLite

TM

FEATURE PROGRAMMING

FEATURE DESCRIPTION

TouchLiteTM _{is a new innovation that integrates the visual message waiting lamp and a speed dial button, all in one. It allows easy access} for guests to retrieve messages. The message-waiting lamp illuminates to notify the guest that a message is waiting.

A simple press of the red TouchLiteTM key connects the guest to the message center or front desk. TouchLiteTM also adds an additional memory location to this telephone.

Programming TouchLite

TM

1. Lift the handset.

2. Press the STORE button to enter the programming mode.

3. Enter the number to be stored using the numeric dial pad. Using the FLASH or REDIAL/PAUSE key to insert a flash or pause into the number string. A flash or pause is considered as a digit in the digit string.

4. Press the red TouchLiteTM _{button where the number is to be stored.}

5. A short beep should be heard to indicate a valid entry has been programmed. 6. To exit the programming mode, hang up the handset.

6 PRESS HERE REDIAL/PAUSE CO NF 3 FOR MESSAGES STORE

PROGRAMMING SPEED DIAL

FEATURE DESCRIPTION

Depending on your model 3002CID configuration, either 5 or 10 phone numbers can be stored into speed dial memory for automatic dialing of frequent phone numbers. Each location can store up to 24 digits.

Programming Speed Dial Memory

1. Lift the handset.

2. Press the STORE key. A short beep will sound.

3. Enter the numbers to be stored using the numeric dial pad.

4. Press the desired memory location wherein the number is to be stored. 5. A long beep should be heard to indicate a valid entry has been

programmed.

6. If additional numbers are to be stored, repeat steps 3 thru 5. 7. Hang up the handset.

Note: a “PAUSE” or “FLASH” programmed into memory counts as one digit when storing a number.

STORE

PROGRAMMING PAUSE

Programming A Pause into Memory

A multiple of 3.6 second pauses can be programmed into the speed dial memory. This function allows the user to delay the dialing pattern of a number. This function may be required for accessing line features provided by your telephone system or local telephone company. A speed dial number may need to pause during its dialing sequence to insure proper connections. For example, you may need to add a Pause after dialing “9” to access a line and/or connect to the outside line.

To Program A Pause Into

Speed Dial Memory

1. Press the STORE key.

2. Press the Pause key or enter digits using the keypad prior to the Pause time delay. The Pause key can be programmed into the numbering sequence multiple times. 3. Continue with Speed Dial programming. 4. See Speed Dial Programming in this

man-ual for further programming instructions. Note: The default Pause timing is 3.6 Seconds. 6 PRESS HERE REDIAL/PAUSE CONF 3 FOR MESSAGES

VISUAL LINE STATUS INDICATORS

The 3002CID telephone is equipped with visual LED indicators to show the current status of the line. They will illuminate as follows:

LINE 1 and LINE 2 RINGING (figure 1)

A blinking RED light indicates that the Line is ringing.

LINE 1 and LINE 2 IN-USE (figure 2)

A Solid GREEN light indicate that Line 1 and/or Line 2 is active or in-use.

HOLD (figure 3)

Solid RED light above Line 1 or Line 2 indicate that Line 1 and/or Line 2 are on hold.

SPEAKER (figure 4)

A solid RED light above the Speaker Key indicates the telephone is in the speakerphone mode.

CONFERENCE (figure 5)

A solid GREEN light above LINE 1 and LINE 2 indicate the telephone is in the conference call mode.

MUTE (figure 6)

A solid RED light above the Mute Key indicates the telephone is in the mute mode.

OPERATION

HOLD LINE1 LINE2 MUTE SPEAKER

RING ER/HOL DIN USE

HOLD LINE1 LINE2 MUTE SPEAKER

RING ER/HOL D IN USE

HOLD LINE1 LINE2 MUTE SPEAKER

RING ER/HOL D IN USE

HOLD LINE1 LINE2 MUTE SPEAKER

RING ER/HOL D IN USE 7 4 8 5 VOL 9 6 PR E SS H ER E C ON F. 1 2 3 FOR M ESSAGE S

Note: The GREEN in-use indicators are controlled by the 24V/48V/OFF switch settings. Refer to details on page 7 if the in-use indicators are not functioning properly.

HOLD LINE1 LINE2 MUTE SPEAKER

RING ER/HOL D IN USE Figure 3 Figure 4 Figure 5 Figure 1 Figure 6 Figure 2

PLACING A CALL USING THE HANDSET

Lift the handset; the phone will automatically select line 1. If line 1 is in-use, lift the handset and manually select line 2. Listen for dial tone and adjust the volume control if necessary. Dial out by using the numeric dial pad or by pressing the speed dial button.

To end the call, place the handset on hook.

RECEIVING A CALL

When the phone rings, select the line and pick up the handset or press the speaker button.

Adjust the volume control if necessary.

OPERATION

LINE SELECTION KEYS

The 3002CID feature state-of-the art “soft” key technology. Line 1 is designed as the primary line. When calls are answered or placed, a simple lift of the handset (or activate the speakerphone) will obtain line 1. Pre-pressing the line 1 key is NOT required on an incom-ing call. If a call comes into Line 2, the Line Key must be pressed to receive the call.

Display is idle, on-hook status

DATE TIME 12/01 PM 12:00 12 - 01 12 - 00 Figure 1 LINE 1 12/01 PM12:00

Line status will display after off-hook Figure 2

TALK

12/01 PM12:00

00:01

Call timer starts after off-hook Figure 3

Display returns to Idle, on-hook status

DATE TIME

12/01 PM 12:00

12 - 01 12 - 00

OPERATION

USING THE HOLD FEATURE

The “Hold” key is used to place a caller on hold. To use, simply press the “Hold” key. The line key will illuminate solid RED indicating that the line is on hold.

When placing a caller on hold, the handset can be returned to its on-hook position. The line will not be disconnected. To return to the caller, lift the handset or press the “Speaker” key for hands-free operation, then select the line the caller is on.

Hold can also be released by selecting the line key.

HOLD LINE1 LINE2 MUTE SPEAKER

RINGER/HOLD IN USE

OPERATION

USING THE MUTE FEATURE

A “Mute” key is provided to allow privacy during a background conversation. When the “Mute” key is activated, the microphones in the handset and the speakerphone are disabled. When the “Mute” feature is activated, the caller will not hear your voice. The light above the “Mute” key will illuminate to show that the feature is activate. To de-activate, press the “Mute” key again.

HOLD LINE1 LINE2 MUTE SPEAKER

RINGER/HOLD IN USE

OPERATION

USING THE CONFERENCE KEY

The “Conference” key is used to establish a 3- way conversation. The conference feature is activated by a “soft” key that will automatically reset when hanging up.

A 3-way “Conference” call can be established while using either the hand-set or Speakerphone. To use the “Conference” feature:

1. Place the line that is currently in-use on hold by pressing the “Hold” key. The line status indicator will turn from Green to Red.

2. The second call can be established by selecting the idle line key and dialing the call.

3. When the second call is established, activate the 3-way conference call by pressing the “Conference” key. Line 1 and Line 2 will automatically “bridge” together and all the three parties can now converse. The LED lights will turn solid green.

4. To end the call, simply hang-up by placing the handset back in its cradle (on-hook) or by pressing the “Speaker” key. 5. If you wish to continue speaking with one of the callers and wish to “drop” the other caller, simply press the line key of

the caller you wish to continue speaking with. The other caller will automatically drop-off. 7 4 8 5 VOL 9 6 PRESS HERE CONF. 1 2 3 FOR MESSAGES

PLACING A CALL USING THE

SPEAKERPHONE

The 3002CID is equipped with a high quality speakerphone feature to allow for hands free operation. To use, simply press the “Speaker” key when placing or answering a call. The telephone line will activate automatically. The light above the “Speaker” key will illuminate indi-cating that the speakerphone is in-use. To hang-up, press the “Speaker” key again.

OPERATION

TALK

12/01 PM12:00

00:01

Call timer starts after off-hook, Display is idle, on-hook status.

DATE TIME 12/01 PM 12:00 12 - 01 12 - 00 12/01 PM 12:00 12 - 01 12 - 00 LINE 1 12/01 PM12:00

Line and speaker icon displays

HOLD LINE1 LINE2 MUTE SPEAKER

FLASH KEY

The Flash function allows the user to dial a timed line break in the sequence of the dialing patterns when using the speed dial keys. This function may be required for accessing line features provided by your telephone system or local telephone company. The FLASH function is used to access PBX features or Telco line features such as Call Waiting.

To STORE Flash into Memory Dialing:

•

Lift the handset.

•

Press the “STORE” key.

•

Enter the numbers from the keypad (if needed)

•

Press the “FLASH” key to store the FLASH into any location of the number sequence.

•

Press the memory key location key where the number is to be stored.

•

Continue programming another number or hang up to end the programming.

OPERATION

Note: a “PAUSE” or “FLASH” programmed into memory counts as one digit when storing a number.

STORE

NEON OFF LED FLASH _{NEON OFF LED STORE}

REDIAL / PAUSE KEY (SUBMERGED)

The “Redial” key is used to automatically redial the last number that was dialed from the keypad.

To use:

1. Lift the handset.

2. Press the “REDIAL” key.

3. The number that was last dialed will be redialed.

The “Pause” key is used to program a pause into speed dial memory. See page 20 for further instructions.

OPERATION

6 PRESS HERE REDIAL /PAUSE 3 FOR MESSAGES

RINGER VOLUME CONTROL

The Ringer Volume Control Switch is located on the right side of the telephone base. The switch has a setting option for HI/LOW.

HANDSET VOLUME CONTROL

The 3002CID telephone is equipped with an ADA compliant handset volume control located on the face of the phone. When the “Volume” key is pressed, the volume of the handset receiver is increased by 12-15 decibels.

The “Volume” key is a rocker switch volume control. When pressed in the upward arrow position, the volume will increase. When pressed in the downward arrow position, the volume will decrease.

OPERATION

Note:

When the handset and speakerphone volume feature is activated, the volume will automatically reset back to its normal default

level when hanging up.

Note:

The Ringer Volume Switch is factory set in the “Hi” position.

7 4 8 5 VOL 9 6 PRESS HERE CONF. 1 2 3 FOR MESSAGES

USING THE DATA PORT

The 3002CID telephone is equipped with a convenient port on the right side of the base unit. This modular receptacle is used to plug in any standard telephone device such as a computer modem, answering machine or fax machine.

OPERATION

D

A

T

CARE AND MAINTENANCE

Keep the telephone dry. If it gets wet, wipe it dry immediately.

Liquids might contain minerals that can corrode the electronic circuits.

Use and store the telephone only in normal temperature environments. Temperature extremes can shorten the life of electronic devices, damage batteries, and distort or melt plastic parts.

Keep the telephone away from excessive dust and dirt that can cause premature wear of parts.

Wipe the telephone with a damp cloth occasionally to keep it looking new. Do not use harsh chemicals, cleaning solvents, or strong detergents to clean the system.

When problems arise during installation or service that cannot be resolved using this or related documents, contact the

TeleMatrix Technical Service department 8:30a.m. - 4:30p.m. MST:

Toll Free: 1-800-462-9446

Direct: 719-638-8821

Fax: 719-638-8815

www.telematrixusa.com

Many times a problem is either installation or user related. Please contact TeleMatrix PRIOR to sending a telephone to our

service center for repair. In the unlikely event that a factory repair be necessary:

1. Include a brief description of the trouble that you are experiencing.

2. Include a proof of purchase for a repair under warranty.

3. Send the telephone prepaid by UPS or Parcel Post insured to:

TeleMatrix, LLC.

Customer Care Center

5025 Galley Road

Colorado Springs, CO. 80915

TeleMatrix will pay to return the repaired telephone to you. Allow 2-3 weeks for delivery.

STATEMENT OF LIMITED WARRANTY

STATEMENT OF LIMITED WARRANTY

TeleMatrix, Inc. (“TeleMatrix”) warrants to its customers that products manufactured by TeleMatrix are free from defects in materials and workmanship. TeleMatrix’s obligations under this warranty are limited to repairing or replacing , at TeleMatrix’s option, the part or parts of the products which are reported defective within FIVE (5) years after the date of purchase. TeleMatrix will, at its option, either repair the defective products or parts or deliver replacements for defective products or parts on an exchange basis to buyer. Products returned to TeleMatrix under this warranty will become the property of TeleMatrix.

All warranties are subject to the following conditions:

1. If the telephones have been damaged, abused, adjusted, modified or tampered with by other than TeleMatrix authorized personnel, the warranties above are voided.

2. Improper installation, maintenance, misuse or any cause other than ordinary application will void the above warranties. 3. This warranty is good only in the United States Of America and Canada and Europe.

4. The cost and risk of loss or damage for sending the phone to TeleMatrix will be borne by you TeleMatrix will pay to return the repaired phone to you. 5. Warranties on phones repaired by TeleMatrix are good until the end of the original warranty or 90 days whichever is longer.

6. All warranties are void from defects caused by fire, flood, natural disaster or acts of God. Proof of date of purchase is required to be submitted with the phone when returned for warranty repair.

Some states do not allow limitations on how long an implied warranty lasts or exclusions or limitations of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

The foregoing TeleMatrix limited warranty is in lieu of all other warranties, whether oral, written expressed, implied or statutory. Implied warranties of merchantability and fitness for a particular purpose do not apply. TeleMatrix warranty obligations hereunder are solely and exclusively as stated herein.

TeleMatrix liability, whether based on contract, tort, warranty, strict liability or any other theory, shall not exceed the price of the individual unit whose defect or damage is the basis of the claim. In no event shall TeleMatrix be liable for any loss of profits, loss of use of facilities or equipment, or other indirect, incidental or consequential damages.

TeleMatrix will make every effort to satisfy its customers under the terms of this warranty. Should a dispute arise, the company does not employ any specific dispute settlement mechanism. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.