SLED Focus on Our Customers: Your Success is Our Success

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Introductions

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CenturyLink Rebranding to Lumen

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Supporting the “Cloud-First Policy”

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Solutions Topology

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Service Categories

– Category 1 Unified Communication

– Category 2 SIP Trunking

– Category 3 Contact Center

– Category 4 Centrex Services

– Other Related Services

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New Technology/Additional Services

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Service Availability

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Wrap up with Q & A

AGENDA

SLED Focus on Our Customers:

Your Success is Our Success

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The Strategic Florida Government Team

• Andrea Thomas – Area Account Director

• Todd Kill – Account Director • George Dalton – Account Director • Todd Jones – Account Director • Will McFarlin – Lead Sales Engineer • John Glowczewski – Sr. Sales Engineer • Mike Renard – Engineering Manager

• Dave Lovelace – Strategic Services • Matt Fancher – Specialized Sales UCC

• Mark Murrell – Specialized Sales IT Solutions • Vickie Byrne – Call Center Sales Specialist

• Jason Wells - Call Center Engineer

• Rolando Perez – CPE Strategic Development • Jon Osterbur – Customer Support Manager

• Scott Mason – Service Delivery

Dedicated to serving Florida State Agencies, Local Government, Government Healthcare, K-12 and Higher Education Communities.

• Paul Curlee – Sales Director

• Michelle Watson – Area Vice President SLED • Sonia Ramsey – Regional Vice President SLED

• David Young – Sr. Vice President – Public Sector • Christie Pontis – Director of Regulatory Local Affairs

© 2020 Lumen Technologies. All Rights Reserved.

Lumen Presence in Florida

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More than 1 Million connections statewide

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More than $158 Million annual salaries

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More than $7 Billion total Network investment

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More than $200 Million investment in 2020

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More than 2,200 employees in Florida

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More than 30,000 fiber route miles

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Nearly16,000 On-net buildings

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Lumen and its employees gave nearly $500K in

The 4

Industrial Revolution

Lumen: The Platform for Amazing Things

Lumen is well-positioned for the platform

Next-gen

applications require

High performance networking

Multi-cloud orchestration and connectivity

Embedded security

Cloud-native digital experience

~450K

6400+

2200+

100+

Global fiber route miles

Low-latency connectivity with broad reach

Internet AS’s connected

Deepest peered IP network in the world

Public and Private data centers on-net globally

Dynamic connections to cloud providers

Edge compute nodes underway

Designed to cover > 98% of U.S. enterprise demand within 5ms of latency

Strategic Relationships

• Genesys - Partner since 2003

• Cisco Systems - Gold Partner since 1994 • PATLive – Partner since early 2000s • Mission Critical Services

• Security Services – Palo Alto

– Cisco Systems – Fortinet

– Black Lotus Labs • CPE partners

– Juniper – Versa

Hosted Collaboration

Solutions (HCS)

Cisco HCS delivered by

CenturyLink is a comprehensive, agile, single tenant service that solves your communication challenges by providing rich collaboration virtually anywhere, delivered as a service.

• Voice and video as a service

• Voicemail and integrated messaging as a service • IM and Presence as a Service

• Mobility-as-a-Service

• Contact Center-as-a-Service • Web Conferencing-as-a-Service

• Minimum 250 users across a single agency • Delivered via MFN2 network

• Delivered over any Internet or additional dedicated WAN/SDWAN services to build fully redundant per-site network options

• Requires separate PSTN connections - traditional TDM or recommended SIP Trunks

Lumen Customized

Hosted VoIP Services

(HVS)

Hosted VoIP offers advanced, cloud-based calling features over CenturyLink’s privately owned fiber network using the

geo-redundant BroadSoft BroadWorks platform for added business

continuity and security.

CenturyLink Hosted VoIP scales easily and includes all upgrades and improvements at no additional cost.

• Feature-rich Polycom IP handsets

• Simple portal for management and common feature set for end users

• Failover and recovery mode rollover/rollback options

• Flexible service allowing you to pay only for features per user type

• Scale from a few users to over 10,000 per location

• Delivered via MFN2 or optional delivery over any Internet • Pricing includes PSTN connectivity

SIP Trunking

CenturyLink IQ SIP Trunk is an optimized voice

communication service with simple, scalable and cost-effective service features that will modernize how your

business communicates.

• Choose from Standard, Premium and Enterprise Sessions that support session pooling, trunk-level failover and diverse route planning, all controlled from a single portal • Delivery to the MFN2 network is designed to

be diverse. Customers can also select the Enterprise Sessions to enable geo-diverse SBCs in the CenturyLink Network

• Agencies can bring their own customer premise SBC or purchase a managed SBC using this contract

• Certified to work with Cisco, Avaya, ShoreTel, Adtran, AudioCodes and others

• Supports Centralized and Decentralized designs without incurring additional trunk costs due to session pooling

• Enables business continuity with additional failover options to IP, PSTN and PRI

Our Contact Center Portfolio

A comprehensive portfolio supporting a broad set of customer needs and applications

Cloud Contact Center

Interaction Routing, Genesys Cloud and UCCE

• ACD

• IVR

• Voice & Screen Recording • Omni-Channel • WFM • VHT • Analytics • Outbound Notification Network Services and Applications

Contact Center Services (CCS) - Advanced Toll-Free • Toll-Free • Local numbers • Advanced Features • IVR • Recording • Queuing • Voice clarity • CX tools • Non-PSTN • Risk scoring Consulting Services

Scope of Work (SOW) based custom solutions

• Strategy evolution • Transformation planning • Strategy • Integration analysis • BCDR Recovery / Planning • Workflow Optimization • Application Development • Systems integration 20

Lumen Contact Center Solutions

Network

Growth

Efficiency

Security

• Genesys Partner Since 2003

• Lumen Interaction Routing

• Hosted legacy product based on Genesys PureEngage • 1000+ Customers (Enterprise & Government)

• Strong Lumen and Genesys Support Teams • Operations

• Engineering

• Professional Services • Sales

• Architects

• Network & CCTR with 1 Ticket

• Genesys Cloud is Lumen Go Forward Direction

• Integration of Lumen Network with Genesys Cloud for all-in-one Solution

Voice Transition Services

• Scope of Work based service

• Ability to provide Walk-in Takeover (WITO) support for legacy systems while transitioning to new SCS services

• Voice platform agnostic

• Team of voice and data specialists

• Develop strategic engineering designs and project plans that include integration to legacy systems to facilitate large, complex migrations that cannot experience downtime • Provide detailed system documentation,

operational guides, end user and admin

training, all customized to fit the needs of the agency

• Agencies can utilize self-enablement

resources for less complex or business as usual activities and escalate to additional support resources as needed

PATLive Services

• Scope of Work based services

• Activate Tier 1 call center with agents in 72 hours • Remote agents deployed statewide

• Multilingual

• Multi-Tiered trained staff based on agency requirements

• Capability of integrating with customer backend databases

• Dashboard and daily reporting • IVR front-end option

Long Distance and Toll-Free

Services

• Long distance provided on all services • International Long Distance

• Toll Free on all services • Operator Service

• Answer and Disconnect Supervision

• Block calls to certain numbers (976, 974) • Support of Fax and Modem calls

• CenturyLink will port existing 800 numbers

• CenturyLink has failover built into the solution and can reroute 800 numbers

• Can block 800 numbers from certain areas • DNIS and ANI delivered

• Percentage allocation routing

Dedicated IP Access for

Non-MFN2 Sites

• CenturyLink owns, operates, or leases a total of 500,000+ fiber route miles globally

• International backbone of 280,000 fiber route miles reach and coverage in 85+ countries

• Dual POP resiliency in major centers

• Seamless connectivity into CenturyLink’s data centers around the globe

• Extensive Peering Arrangements

• Control Center Web-Based Customer Portal

• Complete Network Monitoring and Management through Network Management Service

Managed LAN

• High levels of expertise to design, install and proactively manage

• Full reporting and visibility available

• Internal IT staff can focus on more critical business needs • Full 24/7/365 professional monitoring, troubleshooting and

response

• Proactive monitoring of customer environments and alerts to incidents while responding and resolving them

Cloud Connect

• Efficiency: Connect offices around the world to the local cloud

and datcenter resources needed to run mission critical applications

• Security: When choosing private connectivity, the applications

for you to migrate and optimize to the cloud, are within your trusted perimeter and external threats are minimized

• Agility: Connect to a range of clouds, range of technologies and

speeds, turn up service quickly, scale bandwidth dynamically, pay only for what is used

• Performance: Maintain control over the end-to-end

performance of applications as you migrate them to public and private clouds

IP Failover SD-WAN

CenturyLink® _{SD-WAN Solutions help}

reduce the complexity and risks of

network transformation by securing and coordinating workloads across the full range of connectivity types on a single, automated platform with centralized visibility and control.

• Strengthen security with end-to-end visibility, next-generation firewall capabilities and encryption to help minimize security risk

• Optimize app performance and availability with real-time

analytics visibility and control to help increase productivity and optimize cloud and app performance

• Increase network agility by providing on-demand scalability to make changes in near real-time to quickly meet evolving

business needs

• SDWAN is network agnostic and allows the integration of multiple transports. Intelligent use of public and private

transports to augment MPLS and Ethernet with budget-friendly dedicated internet, broadband and 4G/LTE access

• SDWAN appliances sized appropriately for various site High Availability (HA), bandwidth and security needs. Ethernet handoff for all circuits is required

Lumen Labor and Professional

Services

• SOW based services

• Provides full life cycle support

• Consultative and collaborative approach to support implementation, optimization and growth

New Technology/Additional Services

• 5 Year Contract

• 5 – 1 Year Renewals • Cloud Based Technology

• Remote/Teleworking enabled offerings – Hosted Collaboration Service – Hosted VoIP Service

– SIP Service

– Contact Center Service

Service Availability and Acceptance

• Contract award date – July 1, 2020 • Service availability End of Q1 2021

In summary….

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End-to-End Provider

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ILEC in the Capital City

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#1 MFN-2 Partner

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Local Tallahassee account team

• Respected partner with strong history

• State of Florida Program Manager