www.redcapehelpdesk.com
RedCape is owned and operated by ittium ltd. www.ittium.com 5-15 Cromer St, London, WC1H 8LS. +44845 519 6002
RedCape
Ov
erview
Cloud
Based
Helpdesk & Audit Management
For Facilities Management
RedCape is a suite of software applications designed to help Facilities Management companies cut costs and deliver a smoother, better experience to their customers.
The RedCape suite consists of the following modules:
• RedCape Helpdesk – an efficient, flexible solution to manage customer, partner and internal conversations or requests. • RedCape ServiceDesk – Cloud based audit management for
creating property reports across Internet enabled devices, with fully customisable processes, interfaces and reports.
• RedCape Custom Apps – Integrated applications to support custom workflows and process, including notifications, monitoring and escalation.
Our secure Cloud solution offers maximum flexibility & customisation, operating as a fully integrated suite, as standalone modules or
integrating with existing legacy platforms. RedCape’s Cloud approach provides:
• Significant Cost Savings • Increased Flexibility • Full Customisation
• Enhanced Data Integrity and Security
• Partner & Contractor Interfaces • Customer Reports & Portal
Please feel free to contact Paul for any further questions at
www.redcapehelpdesk.com
RedCape is owned and operated by ittium ltd. www.ittium.com 5-15 Cromer St, London, WC1H 8LS. +44845 519 6002
Cushman & Wakefield Case Study
Case Study
!
Choosing Effective Software for
Facilities Management
!
About Cushman & Wakefield!
Cushman & Wakefield’s Facilities Management services include Vacant Unit Inspections, which help their clients mitigate insurance liabilities and risks with regular property audits, and health and safety assessments. !
The nature of the business involves working with many third parties, managing the regulatory and insurer demands for data accuracy, security and integrity, and minimizing costs for their clients.!
The Problem!
Finding a software solution that was robust enough to meet regulatory and insurance demands, yet was flexible enough to integrate internal Facilities Management processes with hundreds of third party users and contractors was a non-trivial task. !
Many other Facilities Management products on the market included the features Cushman & Wakefield required, but were over-burdened!
Client Profile!
Commercial real estate brokers and consultants.!
Key facts: 14,000 employees, 253 offices, 60 countries.!
Locations served: Europe, Asia Pacific,
United States, Canada, South America, Mexico, Middle East & Africa!
!
with a host of unrequired features; inflating costs, increasing complexity and making it harder to integrate with internal processes and third party contractors.!
Cushman & Wakefield were looking for a cost-effective solution that could be used both internally and externally, where all data pertaining to their client’s properties was stored securely, and owned entirely by Cushman & Wakefield, with rugged security controls, and flexible integration capabilities for third parties. !
“a very effec*ve solu*on to a
long standing problem”
Case Study
!
Effective Software for Facilities Management!The Solution!
After extensive market research and testing, Cushman & Wakefield implemented RedCape ServiceDesk in 2009, identifying it as “a very effective solution to a long standing problem”.!
RedCape ServiceDesk is a fully customisable suite of mobile and web applications designed for tracking, managing and resolving complex audit scenarios across multiple teams, divisions and companies. !
The ServiceDesk Audit Management application is designed for Facility Management auditing companies, enabling office-based staff and remote contractors to collaborate on regular property inspections, reports and issue management. RedCape ServiceDesk generates a permanent record of state, stored securely with rugged access policies and change logs to comply with regulatory and insurance requirements.!
Why Cushman & Wakefield Chose RedCape ServiceDesk!
RedCape ServiceDesk answers the needs of Cushman & Wakefield’s Facilities Management group by providing:!
!ü Full customization and branding of the interface and reports!
ü A feature set aimed at Facilities
Management, eliminating surplus features and simplifying usage!
ü Hierarchical access rights for
administrators, users and 3rd parties! ü Online and offline access across web &
mobile devices!
ü Powerful data search and reporting! ü Full data ownership !
ü Secure, date-stamped data for audit trails, regulatory and insurance compliancy!
! ! !
Peter Drabble!
Head of FM Operations!
Cushman & Wakefield! !
“RedCape ServiceDesk is a very effective solution to a long standing problem.”!
Try out RedCape ServiceDesk today!
RedCape ServiceDesk is relied on by hundreds of companies across the globe to manage communication between internal staff and their customers. ServiceDesk comprises of several applications including HelpDesk and Audit Management.!
Visit www.redcapehelpdesk.com to try it out for free today.!
Contact the makers of RedCape today at!
+44 845 519 6002!
www.redcapehelpdesk.com
RedCape is owned and operated by ittium ltd. www.ittium.com 5-15 Cromer St, London, WC1H 8LS. +44845 519 6002
Copyright © 2013 i0um ltd
RedCape ServiceDesk
!
Delivering your customers a
better service
!
Copyright © 2013 i0um ltd
A suite of integrated web-based software applications for
managing your business processes
!
ServiceDesk
!
Manage and monitor
customer
conversations,
interdepartmental
interactions and more
!
HelpDesk
!
Create, store, manage
& track Audit Reports
for buildings and sites,
with fully customisable
interfaces and reports
!
Audit
Management
!
Including applications
for notification, process
monitoring and
escalation
!
Copyright © 2013 i0um ltd
RedCape Background
•
Established in 2008
!
•
The numbers: Jan-Feb 2013
!
–
5300 authorised users
!
–
1200 registered companies
!
–
Across 4 continents
!
–
4000+ cases created, managed and closed
!
•
In service across many verticals:
!
–
Property & facilities management
!
–
Education & healthcare
!
–
Government
!
–
Security
!
–
Religious institutions
!
–
Energy
!
–
Technology
!
–
Agriculture
!
–
Transportation
!
Copyright © 2013 i0um ltd
RedCape
HelpDesk
•
Logging and tracking jobs/requests
!
•
Communicating with customers and suppliers
!
•
Providing Key Performance Indicators on the
Copyright © 2013 i0um ltd
RedCape
AuditManagement
•
Create, manage, track Audit Reports – a permanent record of the state of a building/site at a point
in time.
!
•
Customisable features:
!
– Question and answer forms with photograph & comments!
– Process enforcement!
– Time-stamped reporting!
– User level access security!
Copyright © 2013 i0um ltd
Deliver your customers a
better service today.
!
Take RedCape for a free test drive now
!
!
Contact us for a personalised demo today!
+44 845 519 6002
www.redcapehelpdesk.com