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(1) Apple Technician Guide. MacBook Pro (13-inch) MacBook Pro (13-inch, Early 2011).

(2)  Apple Inc. © 2011 Apple Inc. All rights reserved. Under the copyright laws, this document may not be copied, in whole or in part, without the written consent of Apple. Every effort has been made to ensure that the information in this document is accurate. Apple is not responsible for printing or clerical errors. Apple 1 Infinite Loop Cupertino, CA 95014-2084 USA + 1 408 996 1010 www.apple.com Apple, the Apple logo, Mac, MacBook, and Macintosh are trademarks of Apple Inc., registered in the U.S. and other countries..

(3) MacBook Pro (13-inch) Contents About This Guide Manual Updates  9 Apple Technician Guide introduced 08 June 2009  9. Basics Overview  11 Safety: Battery Precautions  12 Serial Number Location  13 Transferring the Serial Number  14. Keycap Replacement  15. Troubleshooting General Troubleshooting  17 Update System Software & Firmware  17 Troubleshooting Theory  17 Hardware vs. Software  17 Temperature Concerns  17 Functional Overview  18 Block Diagram  19 Liquid Contact Indicators  20 Logic Board Power-On Pads  21 Common Reset Procedures  22 Mac Resource Inspector (MRI)  23 LCD Display Pixel Anomalies  26 Display Hinge Behavior  27. Symptom Charts  28 Startup and Power Issues  28 No Power  28 Won’t Start Up  33 Intermittent Shutdown  35 No Video/Bad Video  40 Battery Isn’t Recognized or Won’t Charge  43.

(4) Kernel Panic/System Crashes  46 Battery Run Time Too Short  48 Won’t Run on Power Adapter Alone  49 Power Adapter Issue  50 Noise / Hum / Vibration  51 Burnt Smell / Odor  53 Battery Leaking or Swollen  54 Uncategorized Symptom  54. Display  55 Display Anomalies  55 Defective Camera / Built-in iSight Not Operating Correctly  59 Blank / No Video  60 Backlight Issue / No Backlight  63 Noise / Unstable Flickering  64 Mechanical/Physical Damage  65 Cosmetic Defects  65 Uncategorized Symptom  66. Mass Storage  67 Hard Drive Read/Write Issue  67 Hard Drive Not Recognized/Not Mounting  68 Hard Drive Noisy  70 Optical Drive Won’t Accept/Reject Media  71 Optical Drive Read/Write Data Error  73 Optical Drive Not Recognized/Mount  74 Optical Drive Noisy  75 Optical Drive Not Performing to Specs  77 SD (Secure Digital) Memory Card Will Not Insert Into Slot  78 SD (Secure Digital) Memory Card Not Recognized By System  79 Uncategorized Symptom  80. Communications  81 Ethernet Port/Device Issue  81 AirPort/Bluetooth: Defective Wireless Devices  83 No/Poor Wireless Signal  85 AirPort Card: Kernel Panic  86 Wireless Performance Issue / Slow Connection  87 Wireless Input Device Loses Connection  88 Wireless Input Device Doesn’t Pair  90 Uncategorized Symptom  91. Input/Output Devices  92 USB Port Does Not Recognize Known Devices  92 FireWire Port Does Not Recognize Known Devices  93 Built-in Keyboard Does Not Work Properly  93 Specific Keys Don’t Work  95 Built-in Trackpad Does Not Work  95 Built-in Keyboard Has Dim or No Keyboard Backlight  97.

(5) Built-in Keyboard Is Not Recognized  98 Built-in Trackpad Does Not Track Properly  99 Apple Remote Inoperable  100 Built-in Speaker Has No Audio  101 Distorted Sound from Internal Speaker  102 Uncategorized Symptom  103. Mechanical Issues: Thermals and Enclosure  104 Reset/Power Button Stuck  104 System Runs Hot  106 Uncategorized Symptom  107. Sensors  108 Thermal Monitoring Errors  108 Electrical Monitoring Errors  111 Uncategorized Symptom  112. Take Apart General Information  115 Connector Types on Logic Board  115 Tools  118 Reassembly Steps  119 Note About Images in This Guide  119 Screw Sizes  119. Bottom Case  120 Battery  125 Removal  126 Reassembly  128. Memory  129 Removal  130 Replacement  132. Rear Hard Drive Bracket  133 AirPort/Bluetooth Flex Cable  135 AirPort/Bluetooth Card With Holder  137 Removal  138 Replacement  142. Hard Drive  146 Removal  147 Replacement  149 Reinstalling Software that Came with the Computer  150 Installing Applications  150.

(6) Front Hard Drive Bracket  151 Optical Drive  153 Optical Drive Flex Cable  157 Right Speaker / Subwoofer  159 Trackpad  162 Removal  163 Replacement  166. LVDS Cable Guide  169 Display Clamshell  171 Removal  172 Replacement  174 Display Hinge Behavior  176. Display Clutch Cover  177 Removal  178 Replacement  179. Fan  180 Logic Board  182 Removal  183 Replacement  186. Left Speaker  187 MagSafe Board  190 Heatsink  192 Removal  193 Replacement  194. Microphone Cable  196 Sleep Sensor / Battery Indicator Light (BIL)  198 Center Bracket  201 Top Case  203. Views Exploded Views  205 Main Assembly #1  205 Main Assembly #2  206 Display Assembly  207.

(7) Screw Chart  208 Screw Location Diagrams  210 Bottom Case  210 Main Modules  211 Logic Board, MagSafe Board, LVDS Cable Guide  212 Battery  213. External Views  214 Front View  214 Slot View  215 Port View  215. Internal View  216.

(8)  Apple Technician Guide. About This Guide MacBook Pro (13 inch, Early 2011). © 2011 Apple Inc. All rights reserved..

(9) Manual Updates. Apple Technician Guide introduced 08 June 2009. 2011-02-22. MacBook Pro (13-inch) Basics — Manual Updates  9.

(10)  Apple Technician Guide. Basics MacBook Pro (13-inch, Early 2011). © 2011 Apple Inc. All rights reserved..

(11) Overview. The MacBook Pro (13-inch) features a higher-capacity, longer-lasting embedded battery, a highspeed FireWire 800 port, and an SD card slot for removable flash media. The higher capacity battery must be serviced only by an Apple Authorized Service Provider.  The customer must not attempt to remove or service this battery, and doing so may void their warranty. Refer to the following site for available configurations of the MacBook Pro (13-inch, Early 2011): http://support.apple.com/specs/. 2011-02-22. MacBook Pro (13-inch) Basics — Overview  11.

(12) Safety: Battery Precautions. This computer contains an internal-only battery that is serviceable by Apple-authorized service providers only. Tamper-proof screws are employed to prevent customers from attempting to remove it. WARNING: Every time you remove the bottom case, disconnect the battery cable from the logic board. WARNING: Because the battery is internal and connected to the logic board by a cable, it MUST BE DISCONNECTED before performing service procedures. If you fail to do so, live current from the battery will short circuit the components and render the logic board and/or LVDS cable unusable.. 2011-02-22. MacBook Pro (13-inch) Basics — Safety: Battery Precautions  12.

(13) Serial Number Location. Turn over the computer to see the serial number etched on the bottom case near the hinge.. 2011-02-22. MacBook Pro (13-inch) Basics — Serial Number Location  13.

(14) Transferring the Serial Number When replacing a bottom case, retain the customer’s bottom case until the repair is complete. Before installing the replacement bottom case, use a fine tip permanent marker to write the original serial number clearly and legibly in uppercase box letters directly onto the inside of the new bottom case. CAUTION: Take great care in deciphering the small typeface of the etched serial number on the bottom case. You might need a magnifying glass to see it clearly. It is imperative that you transfer the correct alphanumeric characters. Keep in mind that Apple serial numbers always use the numbers 1 and 0 instead of the Roman letters “I” and “O.”. 2011-02-22. MacBook Pro (13-inch) Basics — Serial Number Location  14.

(15) Keycap Replacement. Service packages of 78 replacement keycaps are now available in the U.S. and Canada (U.S. version keyboard only) for designated MacBook and MacBook Pro computers. The packages allow you to replace individual keycaps rather than the entire top case. There are four different keycap packages, based on the color of the key and the type of keyboard (version D and S). Part number. Key color. Keyboard. 922-9277. Black. Version D. 922-9279. Black. Version S. 922-9278. White. Version D. 922-9280. White. Version S. For step-by-step instructions, refer to: kBase #HT4002: “MacBook/MacBook Pro: Black Keycap Replacement” kBase #HT4003: “MacBook: White Keycap Replacement” For an overview of the differences among keycap procedures, refer to kBase #HT4001: “MacBook/MacBook Pro: Keycap Replacement Matrix” Note: You must be logged into GSX in order to view the articles above.. 2011-02-22. MacBook Pro (13-inch) Basics — Keycap Replacement  15.

(16)  Apple Technician Guide. Troubleshooting MacBook Pro (13-inch, Early 2011). © 2011 Apple Inc. All rights reserved..

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