BP040 Current Process Model

AIM

BP.040 C

URRENT

P

ROCESS

M

ODEL

<Company Long Name>

<Subject>

Author:

<Author>

Creation Date:

May 17, 1999

Last Updated:

May 28, 1999

Document Ref:

<Document Reference Number>

Version:

DRAFT 1A

Approvals:

<Approver 1>

<Approver 2>

Document Control

Change Record

8

Date

Author

Versio

n

Change Reference

17-May-99

<Author>

Draft

1a

No Previous Document

Reviewers

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Position

Distribution

Copy

No.

Name

Location

1

Library Master

Project Library

2

Project Manager

3

4

Note To Holders:

If you receive an electronic copy of this document and print it out, please

write your name on the equivalent of the cover page, for document

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If you receive a hard copy of this document, please write your name on

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BP.040 Current Process Model

Contents

Document Control...ii

Enterprise Process Model...1

Core Process Models...2

Process Flow Diagrams...4

Event Catalog ...5

Descriptive Overview for <High-Level Business Function> ...5

Event Catalog for <High-Level Business Function>...6

Process Descriptions for <High-Level Business Function>...7

Process Relationships for <High-Level Business Function>...7

Performance Measures...8

Open and Closed Issues for this Deliverable...9

Open Issues...9

Closed Issues...9

<Subject>

File Ref: 65544410.doc (v. DRAFT 1A )

Company

Confidential - For internal use only

Open and Closed Issues for this Deliverable

Doc Ref: <Document Reference Number>

May 28, 1999

Enterprise Process Model

P D P r o d u c t D e v e l o p m e n t O P O p e r a t io n s P S P o s t - S a le s S e r v ic e P F P la n n in g a n d F o r e c a s t i n g P R P r o c u r e m e n t F M F i n a n c ia l M a n a g e m e n t S M S a l e s & M a r k e t M a n a g e m e n t H R H u m a n R e s o u r c e M a n a g e m e n t M M M a t e r i a ls M a n a g e m e n t O F O r d e r F u lf i ll m e n t E M E n t e r p r is e M a n a g e m e n t I T I n f o r m a t i o n T e c h n o lo g y M a n a g e m e n t Q M Q u a li t y M a n a g e m e n t

S u p p l i e r s

C u s t o m e r s

E m p l o y e e s

S t o c k h o l d e r s

R e g u l a t o r y /

S t a t u t o r y A g e n c i e s

C a r r i e r

C o n s u m e r s

M a t e r ia l Q u a li ty D a t a P r o d u c t D e v e lo p m e n t Q u a l it y D a t a P ic k in g / S h ip p in g D a t a F in a n c i a l R e p o r ts Q u a li t y IT P l a n T r a n s p o r t a t io n P l a n M a t e r i a l S o u r c e R e q u ir e m e n t s F o r e c a s t D a t a S a le s O r d e r F e e d b a c k C u s t o m e r I n f o r m a t io n S h i p p e d S a le s O r d e r s P a y a b le s / P a y m e n t s M a t e r ia l R e q u i r e m e n t s L a b o r R a w M a t e r ia ls & W I P A T P / C T P L a b o r R e q u ir e m e n t s S a le s C o m m i s s i o n D a t a M a t e r ia ls / S u p p l ie s I n v o i c e D a t a P o s t S a l e s B ill in g a n d C o s t in g D a t a C o s t s F in is h e d G o o d s S t r a t e g ic O p e r a t io n P la n I n f o r m a t io n S e r v ic e s P r o d u c t D e s i g n F e e d b a c k E n g in e e r in g C h a n g e R e q u e s t E n g i n e e r i n g C h a n g e O r d e r D e s ig n S a l e s O r d e r D a t a C o ll e c t io n D a t a P r o d u c t s ( D r o p S h ip ) S t a tu t o r y / R e g u l a t o r y R e p o r t in g P o s t S a le s Q u a li t y D a t a O p e r a t io n s Q u a lit y D a t a Q u a lit y P la n E x t e r n a l R e p o r t s W a g e s L a b o r A v a il a b ili t y C o r r e c ti o n T o P r o d u c t D e s ig n I n v o ic e s P a y m e n t s P r o d u c ts / C o m p o n e n t s P a y m e n t s P a y r o ll D a t a E x t e r n a l R e p o r t s M a r k e t D a t a / I d e a s P r o b le m R e s o l u t io n P r o b l e m s / S u p p o r t I s s u e s R e q u e s t s f o r P r o d u c t s / S e r v ic e s P r o d u c t s / S e r v ic e s I n v o ic e f o r P a y m e n t S a le s O r d e r s P u r c h a s e O r d e r s T e m p o r a l E v e n t P r o c e s s S t e p D e c is io n E v e n t M a n u a l P r o c e s s S t e p N a v ig a t io n A u t o m a t e d P r o c e s s S t e p D a ta S t o r e E x t e r n a l A g e n t

L e g e n d :

E x p a n d a b le S u b - p r o c e s s C o p y r ig h t © 1 9 9 8 O r a c le C o r p o r a t io n , A ll r i g h t s r e s e r v e d

1 2 M a y , 1 9 9 9

U p d a t e d B y : O r a c l e C o r p o r a t i o n

D e s c r i p t i o n : E n t e r p r i s e P r o c e s s D i a g r a m

E n t e r p r is e : E n t e r p r i s e

R e v . 2 . 0

Core Process Models

File Ref: 65544410.doc (v. )

Company

Confidential - For internal use only

Open and Closed Issues for this Deliverable

Doc Ref:

O F - O r d e r F u l f i l l m e n t T e m p o r a l E v e n t P r o c e s s S t e p D e c is io n E v e n t M a n u a l P r o c e s s S t e p N a v ig a t i o n A u to m a t e d P r o c e s s S t e p D a t a S t o r e E x t e r n a l E n t it y

L e g e n d :

E x p a n d a b l e S u b - p r o c e s s 5 / 1 2 / 9 9 C r e a t o r : O r a c l e C o r p o r a t i o n D e s c r i p t io n : O r d e r F u l f i l l m e n t P r o c e s s D i a g r a m O F : O r d e r F u l f i l l m e n t O F C O N T A D M N C o n t r a c t s A d m in i s t ra t i o n O F C U S T R T R N C u s t o m e r R e t u r n s P S P o s t S a le s S e r v i c e S M S a l e s & M a r k e t M a n a g e m e n t P R P r o c u r e m e n t P F P l a n n i n g a n d F o r e c a s t i n g F M F in a n c i a l M a n a g e m e n t H R H u m a n R e s o u r c e M a n a g e m e n t E M E n t e r p r i s e M a n a g e m e n t I T I n f o r m a t i o n T e c h n o l o g y M a n a g e m e n t Q M Q u a l i t y M a n a g e m e n t P D P r o d u c t D e v e l o p m e n t O F O R D E N T S C O r d e r E n t r y & S c h e d u l i n g O F I N V C O L C T I n v o i c i n g & C o ll e c t io n O F O R D S P E C F O r d e r S p e c i f i c a t i o n & C o n f i g u r a t i o n M M M a t e r i a ls M a n a g e m e n t O P O p e r a t i o n s C o n s u m e r s S u p p l i e r s C u s t o m e r s E m p l o y e e s S t o c k h o l d e r s _{S t a t u t o r y A g e n c ie s}R e g u l a t o r y / C a r r ie r P r o d u c t I n f o r m a t i o n O r d e r I n fo r m a ti o n N e w C o n t r a c t In fo rm a ti o n R e p a i r I n f o r m a t i o n R e p l a c e m e n t P r o d u c t I n f o r m a t io n S h i p p in g In fo r m a t io n D e m a n d M a n a g e m e n t P o lic i e s W r it e O f f '' s / C a s h A p p li c a t io n R e c e i v a b le s B a la n c e s C r e d i t A p p r o v a l A T P / C T P R e q u e s t P r o m o t io n s C u s to m e r R e t u r n C r e d it I s s u e C o n t r a c t A c c e p t / D e c lin e Q u o t a t i o n S h ip p in g D a t a C u s t o m e r R e t u r n C r e d it In te r n a l R e q u ir e m e n t s D r o p S h ip m e n t R e q u ir e m e n ts S a le s O r d e r In f o r m a t io n S h ip p in g D a t a E s t im a t e d C o s t s R e c e i v e d R M A I t e m O r d e r A c k n o w le d g m e n t C u s t o m e r R e tu rn s R e q u e s t I s s u e R M A R e le a s e d P r o d u c t C o n fi g u r e d S a l e s O r d e r C o n t ra c t D a t a Q u o t a t io n + / - S a l e s O r d e r A d ju s t m e n t C u s t o m e r I n f o r m a t io n C o n t r a c t C o ll e c ti o n D a t a I n v o ic e D a t a C o n f i g u r e d O r d e r C o n t r a c t A p p r o v e d C o n t r a c t R M A D a t a S a le s O r d e r D a t a O r d e r B o o k D a t a S a l e s O r d e r F e e d b a c k A T P / C T P P r o m i s e D e m a n d D a ta S a le s O r d e r s P a y m e n ts I n v o ic e s P r o d u c t I n s ta ll D a ta O r d e r V a lid a t io n C r e d it H o ld s & R e f u n d s R e q u e s t f o r Q u o t a t io n

Process Flow Diagrams

O r d e r

E n t e r e d

T e m p o r a l E v e n t P r o c e s s S te p D e c is i o n E v e n t M a n u a l P r o c e s s S t e p N a v i g a t i o n A u t o m a t e d P r o c e s s S t e p D a t a S to r e

E x t e r n a l A g e n t

L e g e n d :

E x p a n d a b l e S u b - p r o c e s s C o p y r i g h t © 1 9 9 8 O r a c l e C o r p o r a t io n , A l l r ig h ts r e s e r v e d

1 2 M a y , 1 9 9 9

U p d a t e d B y : O r a c l e C o r p o r a ti o n

D e s c r i p t i o n : T h e p r o c e s s o f t a k i n g c u s t o m e r o r d e r s a n d e n t e r i n g t h e m o n t o t h e s y s t e m .

O F 1 0 6 9 : E n t e r O r d e r s

R e v . 2 .0

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O F 1 0 6 9 . 6

V e r if y t h e

c u s t o m e r ' s

p u r c h a s e o r d e r

h a s b e e n

o b t a i n e d

O F 1 0 6 9 . 1 0

V e r if y t h a t a v a li d

e x p o r t li c e n s e i s

o n f il e

O F 1 0 6 9 . 1 4

D e t e r m i n e

w h e t h e r t h i s is a

r u s h o r d e r

O F 1 0 6 9 . 2

E n te r O r d e r s

E n t e r t h e o r d e r

O F 1 0 6 9 . 7

V e r if y t h a t s a l e s

o r d e r m a t c h e s

P O

O F 1 0 6 9 . 8

D e t e r m i n e

w h e t h e r o r d e r is

b e in g s h ip p e d t o

a n o t h e r c o u n t r y

O F 1 0 6 9 . 9

D e t e r m i n e

w h e t h e r a le t t e r

o f c r e d i t is o n f i le

O F 1 0 6 9 . 1 1

S u b m it e x p o r t

l i c e n s e t o

a p p r o p r i a t e

a g e n c y

O F 1 0 6 9 . 1 2

D e t e r m i n e

w h e t h e r a n y o t h e r

h o l d s s h o u ld b e

p l a c e d o n t h e

o r d e r

O F 1 0 6 9 . 1 6

F il e t h e o r d e r

d o c u m e n t a t io n

O F 1 0 6 9 . 1 5

N o t i f y t h e

C u s t o m e r S e r v i c e

M a n a g e r o f t h e

r u s h o r d e r

O F 1 0 6 9 . 1 3

P la c e t h e

a p p r o p r ia t e h o l d s

o n t h e o r d e r

O F 1 0 6 9 . 3

E n t e r O r d e r s

V e r if y o r d e r

p r i c e s

O F 1 0 6 9 . 4

E n t e r O r d e r s

V e r i f y p a y m e n t

t e r m s

O F 1 0 6 9 . 5

E n te r O r d e r s

V e r if y c u s t o m e r ' s

t a x s t a t u s

O F 1 0 6 9 . 1

E n t e r C u s t o m e r In fo

D e t e r m in e

w h e t h e r t h is is a

n e w c u s t o m e r

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I s P O o n f i l e ?

I s t h is a n

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I s a v a l id

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D o a n y h o l d s

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o r d e r ?

I s t h i s a r u s h

o r d e r ?

Y e s N o N o Y e s N o N o Y e s N o Y e s N o

O r d e r

S u b m it t e d

File Ref: 65544410.doc (v. )

Company

Confidential - For internal use only

Open and Closed Issues for this Deliverable

Doc Ref:

Event Catalog

This component describes each of the high-level business functions and

the processes that it performs. Each business function contains the

following sections:

•

descriptive overview

•

event catalog

•

process descriptions

•

process relationship

Descriptive Overview for

<High-Level Business Function>

<Enter a descriptive overview of the functions performed by this business

area.>

Event Catalog for

<High-Level Business Function>

ID

Name

Type

Description

Responding Process

File Ref: 65544410.doc (v. )

Company

Confidential - For internal use only

Open and Closed Issues for this Deliverable

Doc Ref:

Process Descriptions for

<High-Level Business Function>

<Enter a description for each of the processes within this business function.>

Event

Process Title

Description of Process

Output

Process Relationships for

<High-Level Business Function>

Performance Measures

This section lists the performance measures used to measure current

process performance for each core process.

Core Process

Measure Area

Current

Measure

Description

Materials

Management

Quality

85

% “Perfect Orders”

Materials

Management

Quality

900

# of Invoice Adjustments

Due to Inaccurate Deliveries

Materials

Management

Quality

3

% Handling Damage

Materials

Management

Quality

100

# of RMAs due to improper

picking/shipping

Materials

Management

Quality

89

% Cycle Count Accuracy

File Ref: 65544410.doc (v. )

Company

Confidential - For internal use only

Open and Closed Issues for this Deliverable

Doc Ref:

Open and Closed Issues for this Deliverable

Open Issues

ID

Issue

Resolution

Responsibility

Target

Date

Impact

Date

Closed Issues

ID

Issue

Resolution

Responsibility

Target