Analyst Biography Symposium Presentations Example Issues He Can Assist With

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Analyst

Biography

Symposium Presentations

Example Issues He Can Assist With

Neil Chandler

BI & Analytics

Neil focuses on business intelligence, analytics

and performance management. This includes

writing about and advising organisations about

market trends, vendors, service providers and

best practices. Neil has a leading position in

driving Gartner's research into performance

management incorporating metrics,

scorecards, strategy management and

corporate performance management.

o

Ten Changes to Maximise the Impact

of Your BI Strategy

o

Business Intelligence, Analytics and

Performance Management Market

Trends and Dynamics

o

Financial Analytics – How to Make the

Finance Team Your New Best Friend

o

Scope of CPM, BI and performance

management, and which technologies or

service providers to use

o

How to implement solutions, and what

strategies should be adopted

o

Which measures and metrics should be used

in dashboards and scorecards

Analyst

Biography

Symposium Presentations

Example Issues She Can Assist With

Linda Cohen

Sourcing

Linda leads the worldwide focus and

development of Gartner's sourcing research,

providing life cycle advice to clients procuring

or delivering strategic sourcing services. Linda

co-authored the book "Multisourcing: Moving

Beyond Outsourcing to Achieve Growth and

Agility," published November 2005 by Harvard

Business School Press.

o

Realising the Promise: Six Critical Steps

to Successful Outsourcing

o

The CIO’s Guide to Strategic Vendor

Management

o

Living the Outsourced Life

o

Sourcing strategies and decisions

o

Outsourcing trends

o

Sourcing management and governance

o

Vendor management

o

Sourcing organisation

Analyst

Biography

Symposium Presentations

Example Issues He Can Assist With

Partha Iyengar

CIO and Executive

Leadership

Partha is part of Gartner's CIO and Executive

Leadership research team. He is also the

regional research director, India, with

responsibility for managing the India research

agenda. His research areas cover areas of

strategic interest to CIOs and their direct

reports, including business and IT strategy,

leveraging partnerships to drive business value,

business value of IT, IT measurement (ITScore),

CIO leadership issues and the changing role of

the CIO in a globalised world.

o

South Africa and the BRICS:

Opportunities and Challenges

o

Customer Experience is the Next

Competitive Frontier

o

Leveraging Global Shared Service

Competency Centres – Creating

Competitive Edge

o

Business and IT Strategy

o

Establishing and Managing Strategic

Partnerships

o

Business Value of IT

o

IT Measurement (ITScore)

o

Dealing With the Board of Directors

o

Application Outsourcing

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Analyst

Biography

Symposium Presentations

Example Issues He Can Assist With

Johan Jacobs

ERP And CRM

Johan is an enterprise application analyst

focusing on CRM and ERP and specialising in

Web self-service channels, processes and

technologies. He focuses on contact centre

multichannels as well as on ERP Competency

Centres. As the Gartner lead analyst for Web

customer service, Johan focuses on Web chat,

knowledge base for self-service, e-mail

response management, virtual assistants,

collaborative browsing and mobile

communication for CRM service.

o

How Virtual Assistants will Change the

Face (Literally) of the Customer

Experience

o

Exploiting Mobile for Excellent

Customer Service

o

Multi-Channel Integration Strategies

o

Web Customer Service

o

Call Centre Services

o

ERP Support

o

ERP Competency Centres

Analyst

Biography

Symposium Presentations

Example Issues He Can Assist With

John Kost

CIO & Government

John leads the group of analysts providing

research specific to the role of CIOs, including

Gartner's Executive Programs members. With

his experience as a government CIO, he also

writes research for government CIOs. John is

internationally renowned for his work in

government information technology

management and procurement reform. He also

provides analysis about government customer

service and case management.

o

Creating World Class IT Shared Services

– Overcoming the Hard Issues

o

Making the Role of the Public Sector

CIO More Strategic - And more

Effective

o

IT Cost Optimisation: Avoiding Bad

Choices

o

What's the most appropriate governance

model for my enterprise?

o

How do we align expectations of public sector

executives and the role of the CIO?

Analyst

Biography

Symposium Presentations

Example Issues He Can Assist With

Andy Kyte

Applications

Andy is a member of the Application Strategy

and Governance team. With more than 25

years of experience in the applications arena,

his research now concentrates on the

challenges facing CIOs and business

management teams in maximising the return

on assets for the application portfolio. This

involves developing an understanding of best

practices in application strategy and

application life cycle management, covering

both packaged applications and application

development.

o

The Executive Guide to Application

Management

o

Applications Overhaul: Nine Critical

Success Factors for Business Value

o

Judging Applications Project Success

Demands a Long-Term Perspective

o

"We have to reduce the cost of running the

applications - where do we start?"

o

"We have to eliminate 50% of the applications

in the portfolio - how can we do this?"

o

"We have a huge problem with lots of legacy

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Analyst

Biography

Symposium Presentations

Example Issues He Can Assist With

Jeffrey Mann

Social Software &

Collaboration

Jeffrey Mann is a research vice president for

collaboration and social software at Gartner

Research. He focuses on social software, team

workspaces, the collaboration market,

cloud-based collaboration platforms and user

adoption.

o

Google and Apple: Disrupting

Microsoft and Others

o

The Why and How of Social Media

Policies

o

Top 10 Best Practices to Make Social

and Collaboration Initiatives More

Successful

o

Best practices for social software and

collaboration adoption

o

Collaboration technology platform choices

o

How to create a collaboration strategy

o

How to talk with LOB managers and senior

executives about collaboration

o

Building organisational and executive support

for social software

Analyst

Biography

Symposium Presentations

Example Issues He Can Assist With

Alistair Newton

Banking &

Investment

Alistair is in the Banking and Investment

Services client vertical. He advises clients on

key industry trends and developments across

the areas of payment technologies and

strategies, including mobile and NFC payments

and social commerce, customer retention and

acquisition strategies, including social

networking, ATM technologies, mobile financial

services and branch development, as well as

broader issues of innovation within the

financial services sector.

o

Mobile Financial Services – an

Ecosystem Develops

o

An Emerging Trends Radar for Financial

Services

o

Bank of the Future – Why it Won’t be

Apple, Google or Facebook

o

Mobile Financial Services

o

Innovation within the Financial Services sector

o

Customer retention and acquisition strategies

o

Bank of the Future

Analyst

Biography

Symposium Presentations

Example Issues She Can Assist With

Tina Nunno

CIO Research

Tina is in Gartner's CIO Research Group. She is

responsible for conducting research aimed at

helping CIOs and their organisations around

the world improve their performance and

contribution. She specialises in CIO-related

management issues including working with the

board of directors, executive communication

strategies, change leadership and governance

strategies. She also focuses on issues specific to

women in technology. Tina's most recent

research deals with navigating complex CIO

decisions and sensitive organisational politics

issues.

o

CIO Power Politics

o

What the Board and Senior Executives

Really Want That They Aren’t Telling

their CIO

o

Machiavellian CIO 3.0: Love and War

o

Creating and Executing an Effective

Governance Process

o

Working with the Board of Directors, including

board presentation reviews

o

Navigating CIO political challenges and

dynamics

o

Practical and strategic IT governance for CIOs

o

Best practices in CIO communications,

executive presentation reviews

o

IT strategic planning

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Analyst

Biography

Symposium Presentations

Example Issues He Can Assist With

Daryl Plummer

Cloud; BPM; EA;

Emerging Trends

Daryl is Chief of Research for Cloud Computing

and a Primary Analyst covering multiple Cloud

Topics, Business Process Management, SOA

and web technologies. He manages the Gartner

Fellows Program, which enables senior analysts

the opportunity to explore new research ideas.

He is also chief of research for emerging trends

and interacts with clients on topics ranging

from application development to enterprise

architecture.

o

The Cloud Computing Scenario

o

Managing Agile Processes

o

Emerging Trends Radar Screen: The

Business Impact of Societal,

Technology and Management Trends

o

Understanding and taking advantage of cloud

computing.

o

Understanding/taking advantage of agility

through business process mgmt.

o

Understanding the tools, technologies and

architectures of SOA.

o

Explaining the business connection to cloud

computing, SOA and BPM.

o

Explaining emerging trends and technologies.

Analyst

Biography

Symposium Presentations

Example Issues He Can Assist With

John Radcliffe

MDM

John is in the information management team.

His main research focus is master data

management (MDM), with a special emphasis

on MDM for customer data and creating the

"single view of the customer." He has served as

chair of Gartner's U.S. and EMEA MDM

Summits and was lead author of Gartner's

Seven Building Blocks of MDM. He analyses and

comments on the MDM market and helps

clients achieve successful MDM programs.

o

Building the Single View of the

Customer in an Increasingly Complex

World

o

Gartner’s 7 Building Blocks for Master

Data Management – The Right

Program, Right First

o

Managing and Leveraging “Big Data”:

Challenges and Opportunities

o

How do I build a single view of the customer?

o

How can I create a successful MDM program?

o

How can I create a winning MDM business

case?

o

What is happening in the MDM market?

Which vendors are winning and why?

o

How should I create a governance and

organisational framework for MDM?

Analyst

Biography

Symposium Presentations

Example Issues He Can Assist With

Neil Rickard

Networking

Neil provides Europe, the Middle East and

Africa coverage of networking issues, and

focuses on LAN and WAN technologies,

equipment and vendors, as well as

data-oriented carrier services. His coverage includes

Ethernet and wireless LANs, IP VPNs MPLS and

application-fluent networking, as well as voice

data convergence and network sourcing.

o

Data Centre Networking – Enabling

Vitualisation

o

Network Strategies for a Hybrid Cloud

World

o

Debunking the Myth of the Single

Vendor Network

o

Network Service Provider Vendor Selection

o

Network Service Provider Contract

Negotiation

o

Network Equip. Vendor Selection (e.g., LAN

Switches, WAN Optimisation Gear)

o

Develop Network Architecture and Strategies

o

Develop Network Sourcing Strategies

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Analyst

Biography

Symposium Presentations

Example Issues He Can Assist With

Tom Scholtz

Security & Risk

Management

Tom advises clients on security management

strategies, technologies, and trends, and is an

acknowledged authority on information

security policy design, security organisational

dynamics, and security management processes.

o

Road Stories: Lessons Learnt (and

Fingers Burnt) in IT Risk Management

Practice

o

Quo Vadis CISO? Developing a Realistic

Information Security Management

Strategy

o

Top Security Trends and Takeaways for

2012 and 2013

o

What are the characteristics of successful,

mature security programs?

o

What are the current best practices in security

architecture?

o

How do effective organisations manage their

business continuity planning?

o

What is the best organisation structure for

security?

o

How can I improve my risk management

practices?

Analyst

Biography

Symposium Presentations

Example Issues He Can Assist With

Leif-Olof Wallin

Enterprise Mobility

Leif-Olof Wallin advises enterprise clients on all

aspects of networking infrastructure and

services. His research has a special focus on

enterprise mobility where he pays special

attention to mobile applications infrastructure,

mobile security, remote access, mobile device

management and enterprise sourcing of mobile

applications.

o

The Mobile Scenario: Understanding

Mobile Trends Through 2017

o

How will the Consumerisation of

Mobile Work Evolve Through 2015

o

Context-Aware Computing Scenario:

New Experiences, New Ecosystems

o

Putting a BYOD strategy in place

o

Technology and architecture selections in

mobile projects

o

Putting a mobile strategy in place

o

Price review/renegotiation of fixed and

mobile voice and data contracts

o

Discuss trends and directions in the M2M

ecosystem

Analyst

Biography

Symposium Presentations

Example Issues She Can Assist With

Colleen Young

IT Service

Management

Colleen specialises in all aspects of IT

management. Her current research specifically

addresses IT service management, business

innovation and organisational change

management.

o

Creating an Effective Transformation

Program: How to Blend Change

Management Art and Science

o

How to Scale the Enterprise IT Maturity

Path

o

The Sum is Greater than their Parts:

How to Integrate Governance, EA,

ITSM and PPM for Enhanced Business

and IT

o

IT Service Management

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Business Innovation

o

Organisational Change Management

o

Potential Futures of the IT Organisation