London Grid for Learning

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LGFL

London Grid for Learning

[Type the document subtitle]

Brian Durrant [Pick the date]

Services

Guide

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The London Grid for Learning is a founder member of the National Education Network, the UK collaborative network for education, providing schools with a safe, secure and reliable learning environment and direct access to a growing range of online services and content.

This document is version v.2.0 – 091222. The LGfL service offering is continually developing, and this

document may change. The most current version is available on-line atwww.services.lgfl.net

London Grid for Learning Trust is a consortium of the London Local Authorities

A company limited by guarantee registered in England no 4205579 Reg charity no 1090412 CI Tower St Georges Square New Malden KT3 4TE

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The London Grid for Learning Core Network

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Introduction

What is LGfL?

The London Grid for Learning is a Consortium of the 33 London Local Authorities formed in 2001 with the initial purpose of leveraging combined purchasing power in the procurement of broadband connectivity and associated services for London maintained schools.

In April 2001, the Consortium incorporated a Special Purpose Vehicle, the ‘London Grid for Learning Trust’ to enable the authorities to act jointly in undertaking procurements and letting of contracts.

The Trust is a company limited by guarantee, owned jointly by all London Councils, and is a registered charity. The Executive Board of Trustees/Directors is made up of representative Directors of Children’s Services and LA officers with responsibility for strategic leadership of ICT in schools.

The LAs engage closely in the work of the Trust through regular meetings of representatives from all member LAs, and the activities and decisions of the Trust are guided and informed by the work of four representative ‘sector’ groups and five specialist groups:

the Editorial Board;

the MLE Implementation Group;

the Portal Development Group;

the Technical Steering Group;

the e-Safety Group

In addition to these standing groups, groups for specific purposes are created from time to time, for example to oversee a regional procurement programme, as recently seen in:

the London Managed Learning Environment Procurement Group, and;

the Computers for Pupils Procurement Group.

Every London LA is represented within these groups and involved in the governance of LGfL. It is estimated that through the aggregated procurement of infrastructure, security systems, learning platforms and digital learning content, London Local Authorities have by 2009 generated savings in excess of £120m compared to securing the same services for schools without aggregation.

In addition to savings through aggregated procurement, LA collaboration also provides significant benefits to Local Authorities and schools through shared expertise, experience and resources, and the avoidance of waste created by duplication of effort.

In the last year, the LGfL has undertaken a major internal audit of the information security arrangements across itself and its principal suppliers’ organisation in line with the HMG Security Policy Framework. The recommendations from this audit will be reflected in a new information security policy to be implemented over the next six months. The services and products in this services guide will enable LAs and schools to meet the challenges of the Becta information handling guidelines and Ofsted’s new evaluation schedule of judgments for schools in meeting safeguarding regulations.

LGfL has collaborated with the twelve other regional grid bodies across the UK to create the National Education Network, a community, a dedicated physical network infrastructure, and a content repository at www.nen.gov.uk

Although the Trust is essential to the proper and effective working of the Consortium, it is merely the servant vehicle; and it should be understood that:

The London Grid for Learning is the Consortium of London’s 33 Local

Authorities working together to achieve outcomes which exceed (in quality

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How has the LGfL Developed?

The London Grid for Learning was in 2003 the first Regional Broadband Consortium to meet the required security and performance criteria to be accredited as a “Becta Accredited Internet Service Provider for Schools”, and continues to retain this important accreditation through regular re-assessment.

By 2006, LGfL had achieved its initial strategic goal of connecting all London maintained schools, over fibre, to a fast, secure, purpose built, state of the art network; believed to be the largest and most advanced education Ethernet in the World. As the Consortium, the Trust and LGfL services have matured, Local Authorities, DCSF and Becta have seen other needs and opportunities in which the LGfL could usefully be engaged. This has led to a broadening of services which are described later in this document. The Trust is now strategically placed to support LAs and schools with the successful transformation of learning through the effective use of new technologies.

What information does this booklet provide?

This document sets out the services provided by LGfL, giving a brief executive summary description of each service, an explanation of how the service is paid for, what the associated charges are and how to order. All charges are quoted ex vat.

To help provide a quick reference for these services, each section begins with a table outlining the key points of reference. The content of this table is described below.

Reference The service reference which can be used to order the product Service This gives the name of the service being provided

Brief Description This gives a very brief description of the service. For full details, see the text of the section or, where appropriate, the full technical specification.

Package This describes whether the service is something that is charged separately, or is part of a package such as the LGfL core service. This LGfL Service This indicates from which of LGfL’s suppliers the service is procured

Where further details are available online a link is provided.

How do I order an LGfL Service?

A Service Matrix which summarises in table form much of the information in this document is included at the end of the booklet.

The Service Matrix shows which LGfL Supplier Partner is responsible for each service and contact details for each supplier are provided on page 33.

What if my school is in a ‘WAN LA’?

Some local authorities (Barking & Dagenham, Hillingdon, Kingston, Redbridge and Sutton) have locally operated wide area networks (‘WANs’) which connect schools to their LA Centre and then to the LGfL, rather than directly to the LGfL. Some of these LAs also make local arrangements for some services including URL filtering and email hosting. Schools in these authorities should particularly ensure they are fully aware of LA managed services before considering other options.

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Infrastructure & Connectivity Services

The LGfL network consists of the two elements outlined below.

1. The Core Network is a managed service which is delivered through a total of twenty one core locations. Three of these are the ‘central core locations’ (London Telehouse, Park Royal and Earls Court) and the remaining 18 are the ‘aggregation point core locations’ or APs. These APs are located at various points on ‘ring main’ loops around the whole of the LGfL region.

2. The Edge Network which comprises approximately 2600 connections to schools and other sites from one of the core locations.

Core Network

Reference Core

Service Core Network

Brief Description This is the managed service which provides high bandwidth connectivity through a network of twenty one core locations.

Package Annual LA core payment This LGfL Service is supported by Synetrix

The Core Network is procured by the Consortium, through the Trust, against an annual fee of £1.7m. A formula which allocates an annual contribution by each LA to this fee was agreed at the inception of the contract, and is embodied in the contracts between each LA and the Trust.

Procurement of the core network on a managed service basis has provided LAs, and hence schools, with certainty in regard to costs and protection from unexpected costs and other risks. It places responsibility for the maintenance and renewal of the network, and the fulfilment of Service Level Agreement requirements, firmly upon the supplier.

Edge Network

Reference Edge

Service Edge Network – Each school’s broadband connection

Brief Description This is the centrally procured service which connects individual schools to the Core.

Package Annual school payment

This LGfL Service is supported by Synetrix

The connections from the Core Network to schools are referred to as the “Edge” network. The Edge Network is the aggregate of all of the individual broadband links to schools. The London region is unique in the UK in regard to the procurement of these broadband links for LA maintained schools in two respects:

First, almost all1 the local authorities agreed to procure the connections to schools through a central collective procurement, rather than merely taking a single ‘feed’ connection and arranging connections locally. As a result, LGfL is the largest end customer in the UK, in any sector, for fibre optic data services, an achievement which provides considerable market leverage.

Second, this combined purchasing power was used successfully at the procurement stage to secure standard pricing for school broadband connections, irrespective of the actual cost to the

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The small number of Authorities (The WAN LAs) which were not part of this collective procurement already had local area networks, managed by the LAs. These LAs receive a high bandwidth ‘feed’ from the LGfL network and make local arrangements for the connection of schools to the feed.

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supplier of installing the fibre, which in some cases has greatly exceeded the revenue. No other region in the UK has secured a similar arrangement.

Although the Trust’s contracts with LAs and the infrastructure supplier provide for price reviews, and adjustments in line with inflation, the standard charges for school connections have thus far remained stable since 2001, with a single adjustment of 5% applied in 2004, a further 4.5% adjustment was agreed in April 2009 and this is reflected in the pricing tables below.

LGfL standard annual rates for existing broadband services (Broadband Connection or ‘BBC’) to London LA maintained schools are:

Primary, Special Schools, PRUs and other LGfL registered educational establishments with up to 20 PCs

Annual BBC 2Mbps Primary £3,450.25 BBC 5Mbps Primary £3,949.00 BBC 10Mbps Primary £6,267.91 BBC 20Mbps Primary £11,521.13 BBC 100Mbps Primary £15,268.23

Secondary Schools, Libraries, CLCs and other LGfL registered educational establishments with over 20 PCs

Annual BBC 2Mbps Secondary £3,450.25 BBC 5Mbps Secondary £5,814.33 BBC 10Mbps Secondary £7,105.79 BBC 20Mbps Secondary £11,521.13 BBC 100Mbps Secondary £15,268.23

New services: changes in the underlying costs of fibre circuits have necessitated an adjustment for services which require the installation of a new fibre bearer to revised prices shown below. Where a bandwidth upgrade is required which can be accommodated using the existing bearer, the lower LGFL standard rates will apply. Prices for upgrades or shifts will supersede any previously agreed promotional pricing.

New Service Provision Set Up Annual

Primary, Special Schools, PRUs and other LGfL registered educational establishments with up to 20 PCs

BBC 2Mbps Primary £2,921.63 £5,219.78

BBC 5Mbps Primary £4,750.00 £6,267.91

BBC 10Mbps Primary £9,851.10 £6,635.75

BBC 20Mbps Primary £9,851.10 £13,062.50

BBC 100Mbps Primary £9,851.10 £17,759.78

Secondary Schools, Libraries, CLCs and other LGfL registered educational establishments with over 20 PCs

BBC 2Mbps Secondary £2,921.63 £5,219.78 BBC 5Mbps Secondary £8,713.95 £5,814.33 BBC 10Mbps Secondary £9,851.10 £9,143.75 BBC 20Mbps Secondary £9,851.10 £13,062.50 BBC 100Mbps Secondary £9,851.10 £17,759.78 Academies BBC 10Mbps £9,851.10 £9,143.75 BBC 20Mbps £9,851.10 £13,611.13 BBC 100Mbps £9,851.10 £19,448.23 Upgrades - Primary 2 – 5mbps £1,200 £3,949.00 2 – 10mbps £7,000 £6,267.91 5 – 10mbps £6,600 £6,267.91 2, 5 or 10 – 20mbps £4,750 £13,062.50 2, 5 or 10 – 100mbps £4,750 £17,759.78 20 – 100mbps £1,200 £15,268.23

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‘B end’ or Ext Shifts and Changes - Primary Set up Annual

Ext Shift, 2mbps, Bespoke

pricing, subject to survey £5,219.78 Ext Shift, 5mbps £6,267.91 Ext Shift, 10mbps £6,635.75 Ext Shift, 20mbps £13,062.50 Ext Shift, 100mbps £17,759.78

‘B end’ or Ext Shifts and Changes - Secondary

Ext Shift, 2mbps, Bespoke

pricing, subject to survey £5,219.78 Ext Shift, 5mbps £5814.33 Ext Shift, 10mbps £9143.75 Ext Shift, 20mbps £13,062.50 Ext Shift, 100mbps £17,759.78

B end’ or Ext Shifts and Changes - Academies

Ext Shift, 10mbps Bespoke

pricing, subject to survey £9,143.75 Ext Shift, 20mbps £13,611.13 Ext Shift, 100mbps £19,448.23

Schools wishing to order or upgrade should contact LGfL’s infrastructure partner Synetrix Holdings Ltd via [email protected]. Because of the substantial costs involved, wherever possible, B-end (i.e. school end of the fibre) shifts should be avoided.

For the technically minded, there are four schemes under which a school’s computers can be allocated IP (Internet Protocol) addresses:

OPTION 1 - LGfL supplied private address range

This option provides a school with a range of private IP addresses. LGfL provides up to 6 “Class C” ranges of 255 IP addresses per connection. These ranges can be allocated across the networks according to your requirements.

OPTION 2 – Public IP addresses with school’s own managed firewall

This option is suitable where a school would wish to have total control and responsibility for network security. LGfL will supply the school with a quantity of public IP addresses for use on its firewall. The quantity of IP addresses supplied will be based on the current and expected usage. All firewall policies and Network Address Translation (NAT) are the responsibility of the school. OPTION 3 - Retaining existing IP address ranges

If a school wishes to maintain their existing IP address scheme then, in most instances, this can be accommodated by use of NAT. If a school has multiple networks LGfL will provide dynamic NAT, such that each network will appear as a single IP address to an external site. LGfL will provide static NAT for devices that need to be externally accessible, such as web servers or SMTP email servers. Firewall policies to protect access to such devices from the Internet are provided by the WAN (wide area network) Management and Security service.

OPTION 4 – School’s own public IP addresses with your own managed firewall

This option uses the schools own public IP addresses. To use this option the school must have provider independent public IP addresses assigned directly.

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Small Site ADSL

Reference Small Site ADSL

Service Small Site ADSL

Brief Description This service provides very small units (less than 7 computers) with an alternative to the EDGE Network connection above.

Package Small site annual school payment This LGfL Service is supported by Synetrix

For very small units, such as a small pupil referral unit, where there are less than 7 connected devices, a connection to the LGfL network can be provided using ADSL at a lower cost than a fibre connection.

The annual charge is £1,320 (set-up £200).

https://support.lgfl.org.uk/public/docs/lgfl_services/SF_ADSL.pdf

Content Hosting

Reference Content Hosting

Service Content Hosting

Brief Description This service provides the storage for on-line content resources

Package LA pooled funds

This LGfL Service is managed directly by LGfL

Like the engines in a liner, this service is largely invisible to users, but it is equally essential. LGfL invests heavily in hosting capacity in order to ensure that LGfL on-line resources will always be available, quickly and easily, irrespective of how many users may simultaneously request the same resource. The LGfL hosting platform is ‘resilient’, which means that if one hosting centre were to fail, users would not be aware, because another centre would continue the service.

London MLE Web Site Hosting

Reference MLE website

Service London MLE Website Hosting

Brief Description This service provides a way to create, store and publish website from information stored in the Managed Learning Environment.

Package MLE

This LGfL Service is supported by Fronter

LGfL offers two means to host a school’s website. This is the first option.

Users of the London MLE are able to create web facing content using Web-Fronter, a new facility in Fronter, developed at the request of LGfL.

Synetrix Hosted Web Site – first instance

Reference First Synetrix website

Service First Synetrix Hosted Website

Brief Description This service provides storage and publication of a website created with proprietary site-creation tools

Package Included in annual school payment for broadband connection This LGfL Service is supported by Synetrix

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LGfL offers two means to host a school’s website. This is the second of these options.

The service is a shared-server Microsoft Windows based web hosting service, suitable for most small to medium size web sites. It supports classic ASP, ASP.NET and PHP scripting and includes MySQL database hosting. An administration portal is provided to allow users to manage their own website configuration. Users create their content offline.

A single instance of the web hosting service, with initial storage space of 55Mb, is included with the school’s broadband service. Additional space is available at £100 per 1Gb (set-up £50). This service does not include training or support and users will need to know how to use the appropriate tools.

https://support.lgfl.org.uk/public/docs/lgfl_services/SF_WebHosting.pdf

Synetrix Hosted Web Site – additional instance

Reference Additional Synetrix website

Service Additional Synetrix Hosted Website

Brief Description This service provides storage and publication of a website created with proprietary site-creation tools

Package Separate annual charge This LGfL Service is supported by Synetrix

LGfL offers two means to host a school’s website. This is the second of these options.

The service is a full web hosting service inclusive of cgi-bin (database) functionality. Users create their content off-line using their chosen proprietary tools (e.g. Front Page) and use ftp (file transfer protocol) to upload content to the site. A single instance of the web hosting service from Synetrix, with allocated total storage space, is included with the school’s broadband service.

Additional instances are available at £80pa with additional space at £100pa per 1Gb (set-up £50). This service does not include training or support and users will need to know how to use appropriate tools.

https://support.lgfl.org.uk/public/docs/lgfl_services/SF_WebHosting.pdf

Domain Name Hosting (DNS)

Reference DNS

Service Domain Name Hosting

Brief Description This service provides a hosting service for a single or multiple domains.

Package First DNS included in annual school payment for broadband connection. Additional provided by LA pooled funds.

This LGfL Service is supported by Synetrix The DNS hosting service is provided by Synetrix.

https://support.lgfl.org.uk/public/docs/lgfl_services/SF_DNS.pdf

Domain Name Hosting – for StaffMail and LondonMail

Reference StaffMail DNS

Service Additional Domain Name Hosting

Brief Description This service provides a hosting service for additional domains.

This LGfL Service is supported by Atomwide

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Broadband Resilience Service

Reference Broadband Resilience Service Service Broadband Resilience Service

Brief Description This service provides schools with a backup connection to the LGfL so that service will continue even if the primary connection fails. Package Separate set-up and annual charge

The LGfL network has an excellent track record of continuity of service, and a history of SLA metrics is available to verify this.

However, schools are typically linked to the network via a single fibre connection, which represents a single point of failure. This service provides the means for a school to invest in a second lower cost connection using an ADSL link which routes back to the core network via a different route. Although the capacity of the fail-over ADSL link is significantly less than the fibre link, essential services such as email can (in the event of a failure in the main fibre link) be maintained, as well as slower access to remote (Internet or other) resources.

The annual charge is £2,517 (set-up £2,664)

https://support.lgfl.org.uk/public/docs/lgfl_services/SF_BRS.pdf

Network Health Checks

Reference Network Health Check

Service Network Health Check

Brief Description This service provides schools with a network health check. Package Separate one-off charge

It has been a common occurrence for the LGfL Customer Service Centre to receive service calls for schools wishing to report a ‘slow connection’. It is a common perception that when the experience of the user at the computer ‘desktop’ is slow, the reason must be the LGfL connection. In practice, this is rarely the case, as can readily be established by attaching a (laptop) computer to the switch where the LGfL service is presented on site.

In some cases, the slow experience at the desktop is the result of weaknesses in the design or configuration of the school’s on-site local area network and poorly-configured proxy servers are a common culprit. School networks have sometimes developed in an irregular way without expert oversight, and a school may lack the expertise in-house to accurately assess the performance of its in-house network.

The LGfL Network Health Check Service provides a means to obtain a cost-effective assessment, diagnosis and recommendations of any required remedial action.

The one-off charge for this service is £485 for a Primary school and £695 for a Secondary school. https://support.lgfl.org.uk/public/docs/lgfl_services/SF_HealthCheck.pdf

Secure Remote Access Service

Reference Secure Remote Access Service Service Secure Remote Access Service

Brief Description This service allows secure access to school networks and servers from outside school.

Package Separate set-up and annual charge This LGfL Service is supported by Synetrix

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This service provides the means for senior management (for example) to access servers and other assets connected to the school’s internal network from a remote location (e,g, using one’s home broadband service).

There are agreed charges for this LGfL service, including an annual user licence of £59.37pa. Set-up costs will depend on the amount of support required and are available from Synetrix. https://support.lgfl.org.uk/public/docs/lgfl_services/SF_SRA.pdf

CentraStage

Reference CentraStage – Asset Management & Document Control

Service CentraStage

Brief Description Primarily an LA or larger site service provides a hosted application to manage hardware, software and other network assets from a central location. Provides the ability to upload and manage applications, documents etc ensuring that all staff and site agents have the latest or up to date versions on their local machines. The service is secured using password access control.

Package LA or site licensing based on number of users. This LGfL Service is supported by Synetrix

The service is charged on a price banding based on the number of devices under management, as below. There is a £850 per annum support and maintenance charge within which software upgrades are included.

Annual fee for up to ‘N’ managed devices, based on bands, as follows: ‘N’ 50 £750 100 £1,500 175 £2,625 250 £3,000 375 £4,500 500 £5,000 750 £6,000 1000 £7,000 1250 £8,750 1500 £10,500 1750 £12,250 2000 £14,000 2250 £15,750 2500 £17,500 3000 £19,500 3500 £21,000 4000 £22,000 4500 £24,750 5000 £27,500 5500 £30,250 6000 £33,000

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Local cache devices

Reference Cache devices

Service Cache devices

Brief Description A device which is installed within the school which stores frequently visited web sites, and can also be pre-loaded with content.

Package Single school purchase

This LGfL Service is supported by Atomwide, Synetrix or Espresso

LGfL offers a choice of three different local caching devices with varying characteristics and associated costs. Further details, and a comparison, are available at www.local-caches.lgfl.net

Network Time Service

Reference Network Time Service Service Network Time Service

Brief Description This service offers a high precision time reference using the NTP protocol for LA, and other LGfL-connected, servers.

This service offers users the ability to synchronise LGfL-connected Windows 2000 and later server systems to a core source, calibrated by external services such as the MSF radio time signal, and GPS satellites, to atomic clock standards.

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Security Services

SecureStore

Reference SecureStore

Service SecureStore

Brief Description This service provides secure off-site storage of data. Package Separate annual charge

This service provides off-site storage of data, typically to avoid the situation where back-up tapes on site are lost (e.g. by fire, flood or burglary) at the same time as the source data. It also allows greater confidence in the ease of restoring data if such a disaster does occur. There is a minimum requirement per site of 1 server or 10 pc licenses at £250 per annum and 50GB of storage space at £400

https://support.lgfl.org.uk/public/docs/lgfl_services/SF_SecureStore.pdf

URL Filtering

Reference URL Filtering

Service URL Filtering (Unique Resource Locator = web site)

Brief Description This service filters web content and blocks inappropriate content. Package Separate annual charge at either LA or School level

The Internet is an open system with huge numbers of independent, unregulated contributors; consequently it is simultaneously wonderful and horrible. For LGfL, making the Internet safe for schools has been one of its greatest challenges and triumphs. Through Synetrix, LGfL supplies a sophisticated filtering system which schools can, if necessary, adapt (i.e. configure locally) to meet their own particular requirements, or operate using the Becta accredited standard LGfL policy configuration.

This service is procured by almost all member LAs, on a LA-wide basis, for an annual fee of £5,679 (set-up £1000) covering the service for all of its schools. It is also available on a per school basis for which the annual fee is £85.92 (set up £50)

https://support.lgfl.org.uk/public/docs/lgfl_services/SF_URL.pdf

User-Level URL Filtering

Reference User-level URL Filtering Service User-level URL Filtering

Brief Description This service filters web content and blocks inappropriate content. Package Separate annual charge at either LA or School level

The URL filtering service described above provides protection for the school using a single policy for the school. User Level URL filtering allows a range of different policies to be applied to different groups, for example younger pupils, older pupils, and staff. This service also provides the means to track and establish ‘who did what, when?’

This LGfL service is available on a per school basis at £225pa (set-up £145). This service requires Pupil Level Unified Sign On (see information about the Pupil Level USO and about Authentication below).

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WAN Management and Security at LA level

Reference LA WAN (wide area network) Management Service LA WAN Management and Security

Brief Description This service provides a basic degree of connection configuration to Local Authorities.

Package Annual LA core payment This LGfL Service is supported by Synetrix

The LGfL Core network is capable of configuring school and LA connections in a way which is appropriate to local circumstances. For example, a user on a school network may be allowed to access systems on the Councils’ Corporate network or be prevented from doing this. A basic level of LA configuration changes is included in the core service to LAs.

This basic level of service to Local Authorities is included in the annual LA core payment. https://support.lgfl.org.uk/public/docs/lgfl_services/SF_WMS.pdf

WAN Management and Security at School level

Reference School WAN (wide area network) Management Service School WAN Management and Security

Brief Description This service provides a basic degree of connection configuration at individual establishment level.

Package Separate set-up and annual charge This LGfL Service is supported by Synetrix

The LGfL Core network is capable of configuring school connections in a way which is appropriate to local circumstances. For example, within the overarching LEA default WAN Management service, specific individual access links between an assigned group of schools can be enabled, e.g. a split site school may be linked, giving access to servers or printers on the other site.

The LA WAN Management and Security Service provides basic level of LA configuration changes at LA level, this service provides similar configuration service at an individual site level. It is available at a charge of £150pa (set-up £350) per school site.

Email Content Control and Virus Control

Reference Email Content Control

Service Email Content Control and Virus Control

Brief Description This service monitors email communications and removes inappropriate messages.

Package Separate annual charge at either LA or School level This LGfL Service is supported by Synetrix

Email is a common means for the malicious conveyance of computer virus infection, and over 80% of incoming email is unwanted ‘spam’.

This LGfL service filters outgoing and incoming email, to remove emails containing spam, obscenity, and suspected viruses.

This service is procured by almost all member LAs, on a LA-wide basis, for an annual fee of £16,000 covering the service for all of its schools (£1000 set up). It is also available on a per school basis for which the annual fee is £206.53 (£50 set-up)

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Anti-Virus Protection

Reference Anti-Virus

Service Anti-Virus Protection

Brief Description Provides protection of school computers against virus infection. Package Sophos anti-virus is supplied as part of the Email Content Control

Service

This service provides for the protection of school computers (including staff laptops and home computers) against virus infection. Sophos anti-virus software is provided with the Email Content Control service.

https://support.lgfl.org.uk/public/docs/lgfl_services/SF_Sophos.pdf

Anti-Virus Dynamic Live Update

Reference Anti-Virus Update

Service Anti-Virus Dynamic Live Update

Brief Description Ensures Sophos anti-virus protection installed on school computers is kept up to date against new strains of virus infection

Package Sophos Enterprise servers and software are provided using LA pooled funds

LGfL provides the means for school computers – including staff laptops and home computers to be kept protected against virus attack. This service additionally ensures that the protection is updated regularly and automatically without the need for further manual intervention. The service is authenticated through the Unified Sign On service, which is described further below.

Forensic - Desktop Content Control

Reference Forensic

Service Desktop Content Control

Brief Description This sophisticated service provides the means for schools to record computer user activity

Package Separate annual charge This LGfL Service is supported by Synetrix

This sophisticated service provides the means for schools to record computer user activity and if necessary flag up alerts to an administrator of potential abuse.

The charge for this service is as follows:

Primary school £995pa

Secondary school £2,500pa

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Remote CCTV Monitoring

Reference Remote CCTV monitoring

Service Remote CCTV monitoring

Brief Description This service provides the means to remotely monitor the school site using closed circuit television

Package Separate Set-up and annual charge This LGfL Service is supported by Synetrix

This service allows the LGfL broadband connection to add further value by providing the means to remotely monitor the school site using closed circuit television. A remote monitoring station uses sophisticated software to sense movement and can collect and record images in a secure environment capable of producing submissible evidence in cases where legal action is taken. A range of options are available, including:

4 Camera System £4,193.55pa (set-up £12,186.90) [subject to survey] 16 Camera System £5,000.00pa (set-up £25,032.14) [subject to survey] https://support.lgfl.org.uk/public/docs/lgfl_services/SF_CMP.pdf

E-Safety Guidance

Reference E-Safety

Service E-Safety Guidance

Brief Description E-Safety Conferences and events

London LA professionals have worked together through LGfL to develop a comprehensive set of resources to support schools in developing and implementing policies and in keeping children safe on-line. These resources can be accessed on-line via www.safety.lgfl.net

LGfL has recognised the need to provide professional development opportunities for school leaders in regard to e-safety awareness and arranges regular free-to-attend conferences which have been invariably well attended and well received. For details contact [email protected]

Acceptable Use Policy

Reference Acceptable Use Policy Service Acceptable Use Policy

Brief Description Acceptable Use Policy Templates

All connected schools are required to subscribe to the LGfL Acceptable Use Policy and to develop and implement their own School Acceptable Use Policy for which templates are provided via www.safety.lgfl.net

LGfL Authentication and Interoperability Federation

Reference LGfLaai Federation

Service Federated management of authentication and interoperability protocols

Brief Description This provides users with authenticated access to web-based resources and interoperability of information across supplier platforms.

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LGfL successfully implemented the International Web-2 Shibboleth protocol in June 2005. This was the first school-serving Shibboleth implementation anywhere in the world, and with support from supplier partners, LGfL was awarded the ‘Computing’ Public Sector Project of the Year Award as a consequence.

The Shibboleth protocol provides a means to allow access to multiple web based (http) resources using a single login. The Shibboleth protocol does not apply to non-web based resources such as Microsoft Outlook email which uses protocols collectively referred to as Exchange Server.

The LGfL USO is fully Shibbolethised and provides access to web based and other LGfL systems and services. Also successfully ‘Shibbolethised’, the London MLE log-in will provide a user with access not only to Fronter, but also to most LGfL premium content.

In 2009, the LGfL implemented the Systems Interoperability Framework (SIF) protocol which enables information in different supplier systems, or applications, to be interoperated between them without having to create ‘point to point’ proprietary protocols.

The SIF protocol will be an increasing requirement by the LGfL from MIS, MLE and other suppliers to schools, the intention being both to remove the cost of developing these proprietary solutions, and also reduce the time taken to transfer information between systems.

Both the Shibboleth and SIF protocols are technical solutions which require an element of central management.

The LGfL has determined that, in addition to the management of the technical aspects, both also need to have an overlay of federated management that ensures compliance with data protection, child protection and the overall standard of behaviours from all participants.

The LGfLaai Federation manages this federated management on behalf of the London LAs, schools and participating suppliers. www.lgflaai.net

USO for staff

Reference USO for staff

Service Unified Sign On for staff

Brief Description This provides a unified sign on for staff accounts.

This provides a comprehensive approach to authentication, allowing access to a range of resources and services, not only those that are http web resources. USO is required to allow certain other services such as updating of security software, or access to LGfL Staffmail.

A ‘USO’ is a user name and password which allows access to a range of LGfL services, in school, or outside via the Internet. A staff account USO for John Smith would typically have the format

jsmith.314 (where 314 is the LA’s DCSF code). To obtain a USO, school staff should contact

their school or LA ICT co-ordinator, or visit http://support.lgfl.org.uk https://support.lgfl.org.uk/public/docs/lgfl_services/SF_USO.pdf

USO for pupils

Reference USO for pupils

Service Unified Sign On for pupils

Brief Description This provides a unified sign on for pupil accounts. Package LA purchase option to 31st March 2010

LA pooled funds from 1st April 2010 This LGfL Service is supported by Atomwide

This service provides a comprehensive approach to authentication, allowing pupils to access a range of resources and services, not only those that are http web resources, with the same

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username and credentials. A ‘USO’ is a user name and password which allows access to a range of LGfL services, in school, or outside via the Internet. A pupil USO for John Smith would typically have the format smitj001.314 (where 314 is the LA’s DCSF code). This format helps retain pupil anonymity, in line with Becta guidance

The value of this service will increase as LAs/schools use more LGfL pupil services which require authentication. Additionally, schools can purchase an ADSync option to enable the use of USO credentials when accessing school LANs using Microsoft Active Directory services.

https://support.lgfl.org.uk/public/docs/lgfl_services/SF_USO.pdf

Secure File Exchange (USO-FX)

Reference USO-FX

Service Secure File Exchange

Brief Description This provides for secure transfer of files over non-secure connections

Package LA purchase

This optional service, which is complementary to the USO service, provides a secure means for encrypting and transferring electronic files of up to 2Mb (or larger by agreement with the LA), for example between schools and the local authority. All movements of files into and out of the transfer system, and accesses to files, are tracked to the relevant USO account holder(s). The transfer system provides a secure file transfer area of a capacity based on [no of schools in LA]

x 20Mb. The annual charge for the service is based on [no of schools in LA] x £42. Additional

storage space, if required, is available at £53 per Gb pa.

https://support.lgfl.org.uk/public/docs/lgfl_services/SF_USO-FX.pdf

Second Factor Authentication (USO-OTP)

Reference USO-OTP

Service Second factor authentication using a one-time password Brief Description This services provides added security for strategic users

Package LA purchase

OTP (One Time Password) 2nd Factor Authentication adds an additional security layer to LGfL USO, which can be applied to specific services that grant access to sensitive data, or to services that carry additional risk to network security or personal data when in use.

Each supported user is provided with a key-ring size device which on request generates a digital code (a one-time password) as an additional authentication element for use alongside USO. There is a second option to provide the digital code as a text message to a mobile phone.

The charge for this service decreases for a greater volume of units taken up within a single LA, such that for 5 tags, the charge per tag is £21 for set-up plus £10.50 per annually per tag or for 250+ tags the charge per tag is £8.40 for set-up plus £5.25 per annum. More information and full per-LA, and per-tag, pricing detail is available from LGfL.

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MIS to USO automated account updating (USO-AutoUpdate)

Reference USO-AutoUpdate

Service Automated data extraction from NIS and into USO

Brief Description This service provides synchronisation between a school MIS and the school’s user accounts in USO

Package LA purchase option to 31st March 2010 LA pooled funds from 1st April 2010 This LGfL Service is supported by Atomwide

USO-AutoUpdate provides the ability to automatically extract user data from a school MIS and use it to populate, and keep updated, USO. This, typically overnight, process, ensures that information held by the school relating to the status of a member of staff or a pupil is always communicated quickly to the LGfL USO service which in turn is making authentication and service personalisation ‘decisions’ based on that information.

As well as increasing the accuracy of data held in USO, which is itself a benefit that allows more personalised services to be offered by LGfL than ever before, the service also uses a far more secure transport methodology compared with having schools manually compile and send data for account creation and update purposes.

USO-AutoUpdate can also be used to support, for example, the automated movement of pupils between Year Groups and/or schools, and generally improves the accuracy and appropriateness of other services such as USO-ADSync. The implementation of other enhancements such as parental access, email- or SMS-delivered attendance (absence) alerts, and reliable MLE synchronisation, are all possible through use of this service.

The annual charge for the service is based on [no of schools in LA] x £30, pro rata charged until the end of March 2010. As of December 2009 the service supports SIMS and Wauton Samuel MIS, with other popular MIS platform support is anticipated during 2010.

https://support.lgfl.org.uk/public/docs/lgfl_services/SF_USO-AutoUpdate.pdf

Automated SMS and email messaging (USO-AutoText)

Reference USO-AutoText

Service Automated text and email messaging system

Brief Description This service provides a method for a school to issue messages, typically to staff, and/or parents.

Package LA purchase (single school option available) This LGfL Service is supported by Atomwide

USO-AutoText is an automated messaging service, which is integrated into LGfL-USO for the purposes of management, message initiation, and recipient identification. It can deliver messages via SMS or email, and messages can be issued in concert with an automated process, such as absence reporting when used with an attendance reporting module within an MIS. Messages can also be sent manually.

AutoText is typically enabled at the LA level in order to provide a very low per school cost of deployment and aggregate the purchase of text message credits, which are then distributed to the schools by the LA, and consumed as one per SMS message sent, or one per ten email messages sent. Issued messages can receive responses via SMS or email. A full audit trail, message cost alert notification, and school-level management control, ensures practicality of use in a school environment. The whole LA annual charge for the service is based on [no of schools in LA] x

£42. Message credits are sold separately in bulk. There are no installation charges for whole LA

deployment.

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USO-Opencheck

Reference Opencheck Service Opencheck

Brief Description This service offers an easy to use service providing real-time information about the open, closed, or other status of schools Package LA pooled funds

OpenCheck offers publicly accessible on line map, or telephone service-accessible, information about whether schools are open, closed, staff training, or other status that may need to be communicated to potential visitors, parents, staff, etc.

The service can be particularly useful in times of crisis, such as extreme weather conditions, flu epidemic, or other event that may render a school unable to remain open. Comprehensive

features designed to assist the placement of messages, including pre-formatted messages, rolling calendars, and the ability to enter free-form messages.

The web-based element of the service can be used ‘as is’, or can be used to update entries on a school or LA’s own web site. The telephone service can be accessed by entering the relevant school’s DCSF code when prompted during the call.

https://support.lgfl.org.uk/public/docs/lgfl_services/SF_USO-OpenCheck.pdf

USO-Digisafe

Reference USO-DigiSafe Service USO-DigiSafe

Brief Description This service provides secure storage devices for data in physical transit, backed by a support strategy that ensures the integrity of the data under the governance of the Data Controller and/or the LA. Package School or LA purchase

USO-DigiSafe offers a range of USB-connected storage devices incorporating hardware-based data encryption, linked to the holder’s USO account, and accessed via a

grid/network-independent PIN code unique to that user and device.

PIN-protected flash drives (memory sticks) and ruggedized hard drives are available, ranging in capacity from 4GB to 500GB, with the addition of biometric (fingerprint) protection as standard on all hard drives, and optional on flash memory.

DigiSafe devices can be ‘unlocked’ via the LGfL centrally-managed DigiSafe Access Management service. In the event of any device being lost/returned, or otherwise needing to be identified/reset, or its contents revealed for legal reasons, this process can be initiated by contacting the LGfL Help Desk to arrange for the device’s return.

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Digital Signage

Reference Digital Signage

Service Digital Signage

Brief Description This service provides installation and support of single instance school-wide multimedia digital signage message displays. Package Single school purchase

Digital Signage solutions offer an exciting way for schools to distribute dynamic and up to date information to one or more AV displays such as LCD TVs, providing static or animated text, images, audio, video, RSS feeds, and even live TV or other broadcast streams.

Web-based management of the system can be split between multiple administrators (including LA level admins) each responsible for different elements of the presentation.Presentations can be changed according to time of day, or display location.

Critically, LGfL Digital Signage solutions are provided with an optional Support Contract, and/or end-user display design and management training. No advertising is ever enforced upon a school presentation solution, and no mandatory subscription charges are applied.

Costs are highly competitive, with many LAs offering local support services to their schools. https://support.lgfl.org.uk/public/docs/lgfl_services/SF_DigitalSignage.pdf

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Learning Platforms

The LGfL currently offers two learning platforms as detailed below. LGfL is concerned to support schools in realising the government’s target of all schools making use of a full managed learning environment by 2010, and in conformity with this aim the LGfL DB Education service will be discontinued in July 2010. LGfL has provided a three year ‘overlap’ period (July 2007- July 2010) to allow schools to migrate to the new London Managed Learning Environment, powered by Fronter.

Guidance on migration from DB to the London MLE is available at www.help.lgfl.net under ‘support documents’.

Digitalbrain (DB Education)

Reference DB

Service DB

Brief Description The original LGfL Virtual Learning Environment

This LGfL Service is supported by DB Education

In 2001, LGfL procured the ‘LGfL Portal’ service from DB Education, on an annual managed service basis.

The DB Education service is a virtual learning environment which permits a log-in for any London teacher or pupil, and provides access to a personal 100Mb on-line ‘space’, editing and authoring tools which can be used to create a personal or school website or on-line community, and also provides authentication for access to LGfL Premium Content.

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London MLE (Powered by Fronter)

Reference London MLE

Service Managed Learning Environment

Brief Description The regionally adopted Managed Learning Environment which allows schools to meet government targets for providing pupils with a platform for learning and parents with up-to-date information. Package Separate per school set-up and annual fee

This LGfL Service is supported by Fronter

A consultation in 2006 led to a clear consensus for London LAs to challenge industry for the supply of a new MLE for London schools. The clear business case for a regional approach to providing a learning platform is based on an established track record of collaboration synergies and excellent value for money, as well as the significance of the Capital having one of the highest levels of pupil mobility between schools in Europe.

The LGfL London MLE service is purchased through LGfL on a school-by-school basis, for set fees, based on school size.

The current fee structure for the London MLE is:

Primary Schools Set-Up Annual

1 - 150 Students and staff £1,250 £1,000

501+ Students and staff £2,500 £2,500

Discount on set-up if no MIS integration -£500

Secondary Schools Set-Up Annual

1 - 250 students and staff £2,000 £2,000

1251+ students and staff £5,000 £7,000

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Curriculum and Development Services

Professional Development for School Leaders

Reference Leadership

Service Professional Development of School Leaders

Brief Description This two and a half day leadership programme looks at the inter-relationship between digital technology and learning in schools. It provides opportunities for leadership teams to develop an understanding of the fundamental impact ICT is having on the way pupils learn and how we respond as educationalists. The programme aims to support leaders in developing appropriate strategies that meet the needs of twenty first century learners. Package Delivered by specialist consultants and/or LA Advisors, supported

where appropriate by LGfL Curriculum Consultants This LGfL Service is managed directly by LGfL

LGfL recognises the importance of working with school leaders and supporting their thinkingin the area of transformation through effective use of new technologies. If school leaders do not have a developed understanding of how ICT can be used to enhance learning and attainment, and how to instigate change through the effective use of ICT, then there is a material risk that much of the potential benefit LGfL services offer to schools will be wasted or marginalised.

Participation in the delivery of a new two and a half day training programme will be offered to all London LAs over a three-year period. While its principles will continue, the course programme will evolve and reflect a changing landscape.

Focus Areas

The role of technology in instigating and supporting change in 1. Whole school improvement

2. Change Management, including impacts on and changes for the workforce 3. Delivering ECM outcomes

Content Areas

1. Technology as an enabler of personalisation

2. Improved parental engagement and extending learning and facilities with the community

3. Implementation of changes to the curriculum

4. Building a sustainable and appropriate ICT infrastructure 5. Implementation of the London Managed Learning Environment 6. Well developed and implemented e-safety policies

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Curriculum Consultants

Reference Curriculum Consultants Service Curriculum Consultants

Brief Description Provides access to Curriculum Consultants to support schools and local authorities in making best use of LGfL services

Package Separate annual payment (purchased at LA level and deployed to schools as directed by LA)

Curriculum Consultants are qualified and experienced teachers who are experts in the deployment of LGfL resources to enhance learning and raise attainment. LGfL introduced this service in 2005 in response to the expressed need of LAs for support in introducing and developing the effective use of LGfL resources within schools.

The success of this service is reflected in a number of ways including the way in which the original team of four Consultants has trebled in size in response to demand.

LAs are asked in February each year to indicate, and commit to, the number of half day sessions required in the following academic year. LGfL then moves to ensure that suitable consultants are available to meet the overall level of demand.

LGfL covers consultants’ employment, equipment, training and travel costs from funds derived from LAs subscriptions to the service which in academic year 2010/11 is charged at a standard rate of £209ex vat per half-day (morning, afternoon or twilight) session.

www.consultants.lgfl.net

As part of the Curriculum Consultants’ own CPD, and in response to a request from LAs last year, the Curriculum Consultant Team has devised the following resource.

School Closure Curriculum

Reference Curriculum Consultants Service School Closure Curriculum

Brief Description Provides a standalone curriculum which schools can choose to utilise as and when the school is subject to closure

This service is new to the collection of pedagogical resources available to London schools from the LGfL.

It is complementary to, but not reliant upon, the OpenCheck service by which schools may communicate their status to parents and other parties.

There are a number of reasons why there could be widespread school closures in London (including a pandemic and severe weather conditions). Should such a situation arise, LGfL has a wealth of online content to support a school closure curriculum for teachers, children and significant carers. To that end LGfL has provided a week’s worth of learning activities to help significant carers provide their children with a way to sustain their education from home.

The School Closure Curriculum

The LGfL School Closure Programme is based on the default position that a pupil at home will have a significant carer available to guide the pupil through a simple and accessible range of activities. As the significant carer might be a parent, grandparent, child minder or elder sibling etc with little expert knowledge of the National Curriculum, the School Closure Programme KS1 and

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KS2 resources have been designed to be a template which replicates typical familial patterns, for example, a parent and child reading a story together.

The KS3 resources assume a greater amount of independent and cross-curricular learning. Although there is content to support KS4 on LGfL, KS4 is viewed as being broadly covered by the need for students to undertake either revision or coursework (dependant on the time of year). This curriculum has the following characteristics:

• Broadly appropriate / relevant curriculum material for KS1, KS2 and KS3 available to all London schools.

• Open ended tasks that offer more potential for work and a differentiated learning experience.

• All learning activities include an introduction along with final assessment/questions so users can clearly grasp the aims of the work.

• The activities feature two or three core tasks with opportunities for extension. • The school closure curriculum will be accessible via www.closure.lgfl.net

• Schools may respond in a variety of ways to the school closure curriculum including:

- Using it as a basis to come up with their own tailored curriculum more appropriate to the needs of their students / school community

- Publicising its existence before any school closures occur

- Publicising its existence at the time of need

Teaching and Learning Digital Content

Reference Premium Digital Content Service Premium Digital Content

Brief Description Curriculum content which is licensed for use in all schools

Through pooling of funds and the collaborative work of the LGfL Editorial Board, London LAs have put in place for schools a wide range of premium content covering Key Stages 1 - 4 and the Foundation Stage. Combined purchasing power and effective negotiations have secured enormous discounts and savings. No other region in the UK has anything similar in scale or scope to the content offering which is freely available to schools connected to the LGfL, via the content grid linked via www.content.lgfl.net

Separate guides are available from LGfL setting out: “What’s on LGfL for…. Science”,

“What’s on LGfL for Primary Schools?”

“What’s on LGfL for Secondary Schools?” etc for which please see www.content.lgfl.net

Access in school to these resources is authenticated simply by the school being directly connected to the LGfL network. Access outside of school is also available using a LGfL log-in, which can be a USO, London MLE or DB log-in. Access through DB will cease when the DB Education service ceases in July 2010.

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Networked Weather Stations

Reference Weather Stations

Service Networked Weather Stations

Brief Description This service compiles live weather information

The LGfL weather stations service collects and compiles real data from weather stations throughout the London region, from other locations in the UK, and in the future from locations abroad. Facilities to graph and compare historical data for a range of measurements from varying locations make this a valuable source of real data for curriculum and other purposes.

LGfL makes this service available to London and the wider National Education Network, via www.weather.lgfl.net .

https://support.lgfl.org.uk/public/docs/lgfl_services/SF_Weather.pdf

Podcasting

Reference Podcasting

Service Podcasting

Brief Description Provides the ability to create and store podcasts that are then available for downloading.

This LGfL Service is managed jointly by LGfL and Atomwide

The LGfL Podcasting Service enables teachers to set-up their own podcasts. This has been found to be an exciting and stimulating learning tool, not least in literacy, language development, and developing a sense of audience. The service is accessible via www.podcasting.lgfl.net and to create podcasts needs only a microphone and a staff USO log-in.

https://support.lgfl.org.uk/public/docs/lgfl_services/SF_Podcast.pdf

Video Central

Reference Video Central

Service Video Upload Service

Brief Description Provides the ability to upload and store video files of up to 1Gb that are then available for downloading and playing on-line.

This LGfL Service is managed jointly by LGfL and Atomwide

This service provides a safer alternative to video upload services found on the Internet and allows a user with a staff USO to upload and store video files which can then be displayed on-line. The service, which is accessible via www.videocentral.lgfl.net supports video files in a variety of formats of up to 1Gb. Once uploaded, the file is encoded ready for streaming and the embed code is also available to enable users to incorporate their video materials within London MLE pages.

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Video Conferencing

Reference Click-to-meet

Service Click-to-meet Video Conferencing

Brief Description This service provides a basic Video Conferencing facility

This LGfL Service is supported by Atomwide and Synetrix

LGfL offers two levels of video conferencing. This is the first of these two services. This service is simple to access and operate and allows many-to-many video conferencing as well as one-to-one video conferencing.

Click-to-meet is typically used with small ‘clip-on’ cameras. It can also be used with higher quality H323-compliant ‘end point’ equipment, although this higher level of equipment is most effective if used in conjunction with the LVC-Net service detailed below.

https://support.lgfl.org.uk/public/docs/lgfl_services/SF_C2M.pdf

LVC-Net – London Video Conferencing Network

Reference LVC-Net

Service London Video Conferencing Network

Brief Description This service provides a guaranteed quality of service which allows reliable and quality assured video conferencing to take place. Package Separate annual charge

To ensure a high quality and assured experience when using video conferencing equipment over the LGfL network, LGfL has worked with partners to develop LVC-Net, a separate virtual network which in effect reserves capacity on the school’s connection and on the core LGfL network in order that video conferencing data receives priority.

This charge for this service is £150pa (minimum 3 years). The service may be ordered from LGfL’s infrastructure partner Synetrix.

https://support.lgfl.org.uk/public/docs/lgfl_services/SF_LVCNet.pdf

LA Guidance on Video Conferencing

Reference LA Video Conferencing guidance Service Guidance on Video Conferencing

Brief Description This service provides guidance on the installation and use of Video Conferencing facilities.

LGfL is able to provide advice on the selection of appropriate high quality video conferencing equipment (H323 end points) and to assist in purchasing at best value prices.

LGfL also provides advice and guidance on video conferencing which at LA level is provided from LA pooled funds. For further information see www.vc.lgfl.net

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Email Hosting

Following a review in Spring 2008 LGfL has introduced new ‘industry strength’ email services for school staff (‘StaffMail’), and students (‘LondonMail’ and ‘SafeMail’). The email service included in the DB Education LGfL Portal will continue to be available only until July 2010. Guidance on migration to new email services is available via www.help.lgfl.net

StaffMail

Reference StaffMail

Service Staff Email Service

Brief Description This provides all staff with a secure and resilient email service.

This LGfL Service is provided by LGfL and supported by Atomwide

An Exchange 2007 service, resiliently hosted by LGfL in the core of the LGfL network. This service has high reliability and has been developed and implemented in response to the maturing needs of schools for a business-critical service. LGfL developed StaffMail as a dual hosted, resilient system to provide high reliability and capacity for London schools’ staff and

administration. Access to StaffMail is secured by use of a LGfL USO log-in freely available to all staff (see section on USO).

https://support.lgfl.org.uk/public/docs/lgfl_services/SF_StaffMail.pdf

LondonMail

Reference LondonMail

Service Pupil Email Service

Brief Description This provides all pupils in a school with a secure and reliable email service.

This LGfL Service is provided by LGfL and supported by Atomwide and Microsoft

Provided for pupil use, this is an MS Exchange based service, hosted for LGfL in partnership with Microsoft. LondonMail includes a number of additional features alongside email but is not dual-hosted and resilient in the same way as StaffMail.

Access to LondonMail is secured via either a LGfL USO login, if the LA has subscribed to the USO service, or (until 31.3.10) a ‘USO-lite’ login provided at no charge by LGfL only for use with LondonMail.

https://support.lgfl.org.uk/public/docs/lgfl_services/SF_LondonMail.pdf

SafeMail

Reference SafeMail

Service

London Grid for Learning