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Leadership Roles and Responsibilities
Leadership Roles and Responsibilities
Leadership
Pre-Incident - Preparedness
Mid-Incident - Command
Post-Incident - Recovery
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Leadership Roles and Responsibilities
Infusion of Doctrine
+
Absence of Tactical Training
=
Leadership Roles and Responsibilities
This is What FEMA Calls Incident Command
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Leadership Roles and Responsibilities
Leadership Roles and Responsibilities
So is This
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Leadership Roles and Responsibilities
Some observations:
Lack of:
Incident Management knowledge
A functioning Command structure
Triage and Treatment knowledge even among medical staff
Logistical Operations knowledge
Communications structure and procedures
Standard Operating Procedures
Executive to Hourly Employee Training
Primary AAR comment from participating facilities – “We are
not ready.”
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Leadership Roles and Responsibilities
Some observations:
In training:
Over rehearsing – focusing on Incident Command and not
the plan. Executing the rehearsed plan and not the
situation.
Lack of seriousness among staff.
Gaming the scenario by staff.
Leadership Roles and Responsibilities
Oh No! I’m the Incident Commander!
1.
Take Charge.
2.
Begin Your Estimate of the Situation Immediately.
3.
Communicate Constantly.
4.
Move Forward Often. Avoid the Weeds.
5.
Set Up a Command Post. Customize Your Command Post for Your Tactics
Not Doctrine.
6.
Avoid Over Analysis.
7.
Avoid Holding Out for the 100% Solution
8.
Develop a Strategy.
9.
Set Your Objectives and Your Operational Period
10.
Make Your Intent Known!
Leadership Roles and Responsibilities
Planning for Conflict and Emergencies
Think Two Levels Up – Plan Two Levels Down
Perfect is The Enemy of Good
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Leadership Roles and Responsibilities
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Leadership Roles and Responsibilities
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INCIDENT ORGANIZATION CHART
IC Location
Operational Period:
Special Instructions
Incident Command
PIO
Start Date & Time:
End Date & Time:
Operations Chief
Possible Groups Resident Services Transport Health Transfer/Tracking Medical/SecurityLeadership Roles and Responsibilities
Principles of Leadership for Conflict Managers
Lead by Example
Seek and Accept Responsibility
Know Your People and Promote Their Welfare
Make Sound and Timely Decisions
Train Your People as a Team
Encourage and Support Initiative
Communicate Your Ideas and Intent Clearly
Keep Your People Well Informed
Be Honest
Leadership Roles and Responsibilities
Lessons for Conflict Managers
Accept What is Happening.
Delegate Early and Often.
Set Priorities and Timelines.
Know Your Areas of Interest and Areas of Influence
Measured in Time and Space
Think beyond the immediate
Set Accountability Standards
Accept the 70% Solution
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Leadership Roles and Responsibilities
Planning for Conflict or Emergency
Plans are developed and executed at four levels.
Strategic, Operational, Tactical and Task.
All plans are based on a definable Command and Control
system. This may not be your corporate structure.
All operations plans employ “Initiative” and “Response”
Initiative - is the pre-planning and pre-positioning prior
to conflict. It is what we are doing now.
Response - is the execution of developed plans or the
flexibility of a C2 structure that negates the threats
initiative.
Leadership Roles and Responsibilities
Levels of Conflict Planning and Execution
Strategic – Defines and sets policy. This is comprised of Staff
supported Executives. It is where the Chief Executives “Intent” is
developed
Operational – Is the interface between the Strategic and Tactical
levels. Translates policy into executable plans, assignments,
movements and tasks that support the strategy. Directs and
supports Tactical level. Generally this is comprised of Depart
Heads and/or Directors.
Tactical – Is where all Strategic and Operational requirements are
executed. Generally this is supervisors and designated leaders. If
the tactical level know the strategic intent, they can employ their
initiative
Task – Is part of tactics.
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Leadership Roles and Responsibilities
Conflict Planning – Evacuation/Shelter in Place
Strategic Level – defines the time limits for evacuation;
when must the evac or sheltering be complete and to what
degree.
Operational Level – determines warning system,
determines movement, destination, support required
enroute and at destination, priority, accountability,
communications, time and space, etc.
Tactical Level – Executes warnings, gatherings, loading,
supplying, etc.
Task Level – as directed.
Think Two Levels Up – Plan Two Levels Down
Perfect is The Enemy of Good
Leadership Roles and Responsibilities
Training for Conflict
Individual Training – Pre-Employment, Basic and Advanced
Incident Command, Public Information, Specialty skills like
triage and treatment, HAZMAT, Fire Suppression, Active
Shooter.
Small Group Training – Detailed training for shifts and
department groups.
Department Training – Collective training for the
department must be supported by campus leadership.
Campus Training – Collective training for campus
leadership. Must be conducted by a third party because
you cannot test yourself.
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Leadership Roles and Responsibilities
Training for Conflict - Methods
Workshops
Table Tops
Command Post
Terrain Walks
Command Specific
Full Scale Exercise
Leadership Roles and Responsibilities
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STRATEGIC
OPERATIONAL
TACTICAL
External
Support
External
Support
Threat
Leadership Roles and Responsibilities
Pre-Incident
Threat & Vulnerability Assessment
Command and staff training
EOPs/SOPs
Continuity of Operations Plan
Incident
Observe, Orient, Decide, Act
Lead
Re-Assess – Observe, Orient, Decide, Act
Lead
Post Incident
Mid Term
Leadership Roles and Responsibilities
Emergency Operations Plan
Sets and defines response structure
Standard Operating Procedures
Defines routines, structures and operational aids
Annual Training Plan
Formalizes critical individual and collective training
Continuity of Operations Plan
Defines roles, responsibilities, procedures for a breach in Ops
Shelter in Place Procedures
Active Shooter Procedures
Evacuation Procedures
HAZMAT Procedures.
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Advocating for the Performance Approach:
ETag-0036 Mandatory Training and Testing
Can I test myself? Can I do this internally?
No, it is not possible. World caliber athletes have managers,
trainers and coaches to improve their performance because it is
impossible to test yourself. It is why entire Commands and
training areas exist for Police and Military.
You can practice but you cannot test yourself.
Leadership Roles and Responsibilities
Incident Action Planning
Practical Application
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Leadership Roles and Responsibilities
Four Lane Surface Street
Parking – 200 Assigned, 75 Unassigned
Complex Entry
AL-38
IL – 75 + Cafe
All Care Center Entrances
IL- 75
IL- 85
Care Center - 25
Leadership Roles and Responsibilities
Developing Strategy and Objectives
Your Facility
Current Census - 235 IL – 105 use mobility devices – 15 require Care
Givers for mobility, feeding, and ablutions, 38 AL, 25 SNF.
Location is Phoenix 44 St and Camelback, In a Flood Zone.
Canal 1 Mile North is full.
Borders a large wash on the east is full.
Property has some pumps to deal with localized minor flooding.
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Leadership Roles and Responsibilities
Developing Strategy and Objectives
Your Facility
Received flood warning from Maricopa County and Phoenix.
Canal and washes will continue to rise for the next 24 to 36 hours.
Overtopping of the banks will flood the facility.
You are a member of CHN.
You have 5 vans with chair capability.
Leadership Roles and Responsibilities
Developing Strategy and Objectives
Your Facility
You are the Executive Director.
You have 120 Employees.
Maintenance Director, HR Director, IL Director, AL Director, SNF
Administrator, Security Director, Food Services Director.
Cafe and Upscale Restaurant on site.
ROPU, Emergency Food for 72 hours – SNF only.
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Leadership Roles and Responsibilities
Developing Strategy and Objectives
Use the form and develop Factors and Actions.
Set up your incident command.
Develop Strategy and Objectives.
Start Assignments.
Leadership Roles and Responsibilities
Developing EOP, COOP, TVA
Setting Up the Planning and Assessment Team:
The Team is designed to support an all hazard assessment from
Pandemic to Active Shooter.
Draw from a Cross Section of Agency Employees.
Review Standard Operating Procedures.
Review old Emergency Operations Plan.
Review old Continuity of Operations Plan.
Analyze known threats – all hazard.
Analyze past incidents – all hazard.
Analyze trending threats – local area crime, violent incidents in the
area, all hazard incidents at sister or similar agencies, all hazard
incidents in the city, county and state.
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Leadership Roles and Responsibilities
Threat and Vulnerability Assessment
Leadership Roles and Responsibilities
Virtual Office Threat and Vulnerability Assessments
Financial Management Company.
Interior design company shares your building.
The exterior of your building resembles the Law Offices and Investment
Company.
Doors open inward without locks.
Offices have a window without coverings next to the door.
Executive offices have an auto closing door. Doors lock.
Canal is 1 mile north. A wash abuts the east side of the complex.
Surface street North of facility is a major commuter route.
The adjoining property to the West is a gas station with a homeless
population at night and early morning.
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Leadership Roles and Responsibilities
Parking – 200 Assigned, 75 Unassigned
Four Lane Surface Street
Complex Entry
I
n
s
u
r
a
n
c
e
Investment Company
All Entrances
Investm
ent
Comp
any
Leadership Roles and Responsibilities
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Financial Management Company
Executives
Executive
Fina
ncial
A
dviso
rs
Telemarketers (cubicles)
Leadership Roles and Responsibilities
Threat Assessment
Threat Presentation Threat Probability Threat Severity Threat Priority (P x S = Priority) Insider (Yes) Outsider (Yes)
Active Shooter Family Member Physical Assault Client/Family
Robbery From Neighborhood HAZMAT From the 10 &
51 Sabotage/Vandalism From
Neighborhood Bomb Threat Client/Family
Cyber Hack
Assign values between 1 and 10 to the threat. The higher the value the greater the threat.
Leadership Roles and Responsibilities
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Vulnerability Assessment
Area Mission Accessibility Recoverability Vulnerability Effect on Population Proximity Average Score The Complex Our Office Fin Advisors Tel Mrkts Executive
Score each area from 1 to 10.
Leadership Roles and Responsibilities
Threat Assessment Matrix
Threat Presentation Threat Probability Threat Severity Threat Priority (P x S = Priority) Insider (Yes) Outsider (Yes)
Active Shooter Family Member 6 8 48 Y Physical Assault Client/Family 7 5 35 Y
Robbery From Neighborhood
8 5 40 ? Y
HAZMAT From the 10 & 51
8 8 64 Y Y
Sabotage/Vandalism From Neighborhood
4 4 16 Y
Bomb Threat Client/Family 4 8 32 Y Cyber Hack 7 7 49 Y Assign values between 1 and 10 to the threat. The higher the value the greater the threat.
Leadership Roles and Responsibilities
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Virtual Office
Area Mission Accessibility Recoverability Vulnerability Effect on Population Proximity Average Score The Complex 0 7 0 7 5 0 3.1 Our Office 10 8 6 9 7 8 8 Fin Advisors Tel Mrkts 7 8 6 9 7 8 7.5 Executive 7 6 6 7 7 8 6.8
Score each area from 1 to 10.
