Technical Manual Fifth Edition

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Technical Manual

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TOLL RESTRICTION

The Toll Restriction feature of the Iwatsu Enterprise-CS / ADIX APS is one method of preventing fraud (i.e., the making of unauthorized toll calls) by users of the system. The chance of fraud may be reduced but may not be eliminated. Only a complete program which includes but may not be limited to inspection of telephone call billing, use of call detail recorders, and other such devices, systematic monitoring of all telephone call activity, and implementing corrective measures can minimize the possibility of fraud. Iwatsu Voice Networks and/or its Third Party manufacturers/suppliers hereby disclaim any express or implied warranty that its equipment is technically immune from or prevents unlawful and/or unauthorized utilization that may result in unauthorized toll calls. Iwatsu Voice Networks hereby warns Distributor that such is possible.

DISA

The Direct Inward System Access (DISA) feature, with the ability to allow outside parties to connect to the internal services of ECS / ADIX APS, may provide a means for fraudulent calls to occur. Only a complete program which includes, but may not be limited to, inspection of telephone call billing, use of call detail recorders, and other such monitoring devices, systematic monitoring of all telephone call activity, frequently changing DISA authorization codes, and implementing corrective measures can minimize the possibility of fraud. Iwatsu Voice Networks and/or its Third Party manufacturers/suppliers hereby disclaim any express or implied warranty that its equipment is technically immune from or prevents unlawful and/or unauthorized utilization that may result in unauthorized calls. Iwatsu Voice Networks hereby warns Distributor that such is possible.

Iwatsu Voice Networks® is a registered trademark of Iwatsu America, Inc. Trademarks for third party products and services are the property of their respective owners.

Iwatsu Voice Networks 8001 Jetstar Drive Irving, TX 75063 (972) 929-0242

Fifth Edition – Revision 1- February 2010

Printed in the United States of America 11 10 09 9 8 7 6 5

No part of this manual or accompanying software may be reproduced, in any form or any means, without the permission of Iwatsu Voice Networks.

This manual was written Omega-Voice VMI System. In some cases, available feature operations may differ from those listed in this manual, depending on the hardware, software and programmed functions in your Omega-Voice VMI System. For more information contact your authorized Iwatsu distributor.

Iwatsu Voice Networks has used its best effort to ensure that the information in this manual was accurate at the time of printing. Iwatsu Voice Networks makes no warranty of any kind, expressed or implied, with regard to the contents of this manual. This information is subject to change without notice.

Iwatsu Voice Networks shall not be held responsible for any representation made regarding this information by any individual.

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IX-4EVMC

The IX-4EVMC is completely compact flash based voicemail card with three type II compact flash sockets. Slot 1 contains a 64MB or 128MB Compact Flash Module (CFM) dedicated to system files and fixed system prompts. It also contains a backup volume to restore program files, should corruption occur. Slot 2 contains a 256MB/512MB CFM dedicated to customer data and greeting and message files. Socket 3 is an expansion socket for full backups of customer data or other future uses.

IX-4EVMC Specifications

Model IX-4EVMC Part Number 500606 (256 MB)

500609 (512 MB)

Ports 4 (4 additional with the IX-4EVML) Location Any universal card slot

Connectors ACONN – Motherboard

J2 – 4 port Expansion Module (IX-4EVML) P5 – External devices

J3 – Future feature expansion ETHERNET – 10/100 Ethernet PC/Modem

On-board Functions MBSW – Make Busy Switch RAM 4M SRAM

Storage Medium CFM: 256 or 512 MB

Storage Capacity 55 hours (256 MB) or 110 hours (512 MB) Additional Power Requirements None

Size 9.7 H x 9.5 W x 0.75 D Weight 1 lb. 0.5 oz

IX-4EVMC LED Functions

LED Function Indication

D1 Not Used None

D2 CFM Active Flashes when CFM is in use

D3 Communications Active Flashes to indicate serial communication with the VS-VML

D4 Housekeeping Active Flashes to indicate the Housekeeping Function is active

D5 MBLED Indicates Make Busy Function is active D10 ACTIVE LINK Indicates there is activity on the Ethernet

port.

D11 ACTIVE LINK Indicates an Ethernet connection has been established.

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IX-4EVMC System Capacities

Mailboxes and Menus: The total number or mailboxes accommodated by the Omega-Voice VMI IX-4EVMC depends on the density of the data CFM.

256MB CFM = 400 mailboxes 512MB CFM = 600 mailboxes

Administrator Mailboxes: Administrator mailboxes are limited to the maximum number of mailboxes.

Automatic Distribution Mailboxes: Automatic Distribution mailboxes are limited to the maximum number of mailboxes.

Message Folders: New: 120

Saved: 128

Archived: 32

Receipts: 32

Deleted: 192

Message Retention: The Omega-Voice VMI IX-4EVMC will retain messages up to 365 days. This value is programmable on the System Integration General tab.

Message Record Time: The maximum record time is 60 minutes. This value is programmable on the System Integration General tab.

Storage Hours: 256MB CFM = 55 hours

512MB CFM = 110 hours

Ports: The Omega-Voice VMI IX-4EVMC has 4 ports and will

accommodate a daughter board (IX-4EVML) that provides 4 additional ports.

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IX-4EVMC Overview

IX-4EVMC CARD Make Busy Switch J2 Connector for IX-4EVML Status LEDs Ethernet LEDs Port 1-4 LEDs Port 5-8 LEDs PC/Modem Connector Ethernet Connector Make Busy LED Make Busy Switch

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IX-4EVMC Installation in a New System

Follow these instructions only if you are installing the Omega-Voice VMI IX-4EVMC into a new Iwatsu Enterprise-CS or ADIX system.

1. Insert all circuit cards into their respective slots, including the Omega-Voice VMI IX-4EVMC. The Omega-Voice VMI IX-4EVMC can be installed in any Universal Card slot.

2. Default the ECS / ADIX system.

3. After the ECS / ADIX reset is complete, launch the Iwatsu Programmer. 4. Use the Iwatsu Programmer to connect to the system.

5. Go to System >> Hardware Menu Location

Card Location

Voicemail Configuration

6. Select the card location of the IX-4EVMC from the telephone system graphic. 7. Under the Ports screen, define all eight ports as Message Station.

8. Under the Ports screen, configure the function of all eight ports as VML. 9. Upload the configuration changes and wait 10 seconds.

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IX-4EVMC Installation in an Existing ECS

Follow these instructions only if you are installing the Omega-Voice VMI IX-4EVMC into an existing telephone system.

1. Put the IX-4EVMC card in Make Busy mode. 2. Insert the card into the appropriate slot in the cabinet. 3. Take the car out of make busy mode.

4. Wait for the card to come up from the make busy condition. 5. Launch the Iwatsu Programmer.

6. Use the Iwatsu Programmer to connect to the system. 7. Go to System >> Hardware.

8. Select the card location of the IX-4EVMC from the telephone system graphic. Menu Location

Card Location

Voicemail Configuration Card Configuration

9. Under the Ports screen, define all eight ports as Message Station.

12. Save the database to a secure location.

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IX-4EVMC Installation into an Existing ADIX APS

Follow these instructions only when installing the IX-4EVMC into an existing ADIX system.

NOTE:

The Omega-Voice VMI IX-4EVMC card must not be installed until step 4.

1. Enter ADIX Database programming mode or access ADIX programming from an ADIX Attendant key telephone.

2. Go to Class 01 Item 06 – Number of System Station Ports. Increase the number of system station ports by eight ports for the IX-4EVMC card.

3. Power down the system. 4. Insert the card into the cabinet. 5. Power up the cabinet.

6. When the system comes up, launch the Iwatsu Programmer. 7. Go to System >> Hardware.

8. Select the card location of the IX-4EVMC from the telephone system graphic. Menu Location

Card Location

12. Power down the ADIX.

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Database Programming for an IX-4EVMC

Follow these instructions for all IX-4EVMC installations. 1. Launch the Iwatsu Programmer.

2. Use the Iwatsu Programmer to connect to the system. 3. Go to System >> Voicemail Integration.

4. Program each DTMF packet per the recommendations provided on the Packet Code Description Chart in the Appendix.

5. Go to System >> Voicemail Integration >> Trunk ID Packet and select TRK/CID/ANI.

6. Go to System >> Voicemail Integration >> Disc Signal Time and select Loop Open. 7. Go to System >> Voicemail Integration >> Loop Open Duration and select and select 7

(for 700 milliseconds).

8. Go to System >> System Numbering >> Park/Hunt/Page Numbering >> Hunt Group Access Number.

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9. Assign an access code for hunt group 47.

10. Go to System >> System Numbering >> Park/Hunt/Page Numbering >> Feature Code Numbering.

Assign Feature codes 1, 19 and 48

11. Assign an access code for the following: 1: Cancel = 501

19 Msg Wait = 519

48 VM Mailbox = *

12. Go to Class 08 Item 02 – Hunt Group Station. Assign all station logical ports defined as voice mail ports to Hunt Group 47.

RECOMMENDATION:

Setup Attendant All Call feature in Stations >> Attendant >> Attendant Position

and in Class System >> System Numbering >> FEAT/Ntwk/AcdGrp Numbering >> 30: Attn. All Call.

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Configuration

Configuring the IX-4EVMC for IP Connection

If the IX-4EVMC will use an IP connection for configuration purposes, the Network tab on the System Integration window must be properly configured. Because the IX-4EVMC must reside on the customer’s network for IP programming purposes, Iwatsu Voice Networks suggests working with the customer’s IT management team when configuring the IX-4EVMC card for network use.

1. Establish a serial connection to the IX-4EVMC card.

2. From the menu bar, select the System Integration >> Network Tab.

3. Working with the customer’s network administrator, properly configure the appropriate parameters in the Network tab.

Automatically Acquire Network Parameters (DHCP)

The Automatically acquire network parameters (DHCP) option uses the network’s DHCP Server to provide an IP address and automatically configure the IX-4EVMC for network use. The network administrator will configure the network for use with the IX-4EVMC.

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Manually Set Network Parameters

The Manually set network parameters option is used to assign a static IP address to the IX-4EVMC card. When assigning a static IP address, the network administrator will provide the following

information:

IP Address: This is the static IP address provided by the network administrator.

Netmask: This field is used to assign the subnet mask used by the network.

Broadcast Address: This field for factory use only and must not be modified.

DNS Server(s): This field for factory use only and must not be modified.

Gateway: This field is used to assign the router address to be used when talking to devices outside of the subnet. If the Gateway field is left blank, remote communication is not possible.

Mac Address: This field for factory use only and must not be modified.

Hostname: This field is used to assign a symbolic name (i.e., IX-4EVMC) for a specific IP address.

Connecting to the IX-4EVMC via IP

When programming an IX-4EVMC card, the preferred method of programming is via an IP

connection. This has many benefits such as programming anywhere on the LAN. Additionally, remote programming is possible through the Internet.

The IX-4EVMC can be configured as either DHCP or with a static IP address. The IX-4EVMC card is configured as DCHP at default. The physical connection is the same for both addressing methods. However, based on the addressing configuration, the communication connection methods differ. The following instructions outline both and assume the IX-4EVMC was properly configured using the instructions provided in the Configuring the IX-4EVMC for IP Connection section of this Engineering Bulletin.

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DHCP

When the IX-4EVMC uses DHCP addressing, you only need to connect the Ethernet port from the card to the LAN. When the IX-4EVMC is started or reset, it will request an IP address from your DHCP server. To determine the assigned IP:

1. Access the system administrator’s mailbox by dialing the pilot number for your hunt group and pressing #.

2. When the system asks you to enter your mailbox number, enter 201 (default administrator’s box. This is programmable).

3. If the tutorial starts playing, bypass it by pressing 9. 4. Press 4 for the System Management Menu.

5. Press 0 and the assigned IP address will play back.

Once the IP address is determined, you can now connect to the IX-4EVMC using an IP connection. To establish an IP connection, do the following:

1. Select the Edit Customer Profile icon.

2. Select the Network option in the Connection group.

3. Enter the Network Administrator Supplied IP address or the IP address obtained from the DHCP server.

4. Select the UDP (EVMC) option. 5. Select the OK button.

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Static IP

If you use a static IP address for the IX-4EVMC card, you must first establish a direct connection, then change the IP address of the card. To establish a direct connection, follow the Direct Serial

Connection procedure. Once you are connected, complete the following: 1. Select the System Integration icon.

2. Select the Network tab.

3. Select the Manually Set Network Parameters option.

4. Enter the Network Administrator-supplied IP address and subnet mask.

5. Enter the IP address of the gateway. This is necessary for remote programming. 6. Select the Send/Close button.

7. From the menu bar, select the On Line option. 8. Select the Reset Immediately option.

9. Follow the onscreen instructions.

When the reset is complete, you can now connect to the IX-4EVMC using an IP connection. To establish an IP connection, do the following:

1. Select the Edit Customer Profile icon.

2. Select the Network option in the Connection group. 3. Enter the Network Administrator Supplied IP address. 4. Select the UDP (EVMC) option.

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Remote Internet Connection

The instructions provided in this section of the document assume the procedures outlined in the

Configuring the IX-4EVMC for IP Connection section was properly performed.

If programming the IX-4EVMC over the internet, the Omega-Voice VMI editor must be able to communicate with the IX-4EVMC card. This is often done using three different approaches.

Public IP Address

One approach to remotely programming the IX-4EVMC over the internet is to assign a public static IP address to the IX-4EVMC. This IP address is provided by the network administrator and allows the IX-4EVMC to be accessed remotely.

VPN Connection

Another approach to remote connection uses a VPN connection. The network administrator will provide the necessary IP address, username and password so a VPN connection can be establish. Once the programming PC logs onto the VPN, use the private IP address assigned to the IX-4EVMC in the

Configuring the IX-4EVMC for IP Connection section to connect to the voicemail card.

NAT/PAT

The final approach to remote connection uses a Network Address Translation (NAT) or Network Address Port Translation (NAPT). If either is used, the network administrator must set up port forwarding in the router. The IX-4EVMC uses UDP port 8192.

In this case, the Omega-Voice VMI Editor will use the network’s public IP address assigned in

Configuring the IX-4EVMC for IP Connection section to connect to the voicemail card. The router will automatically forward all UDP port 8192 information to the IX-4EVMC.

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Direct Serial Connection

The Omega-Voice VMI System Editor 3.00 enables you to define a unique COMM port for a direct connection. Therefore, COMM ports are only defined once, and unless PC hardware is altered, these selections will not need to be changed.

Of course the direct COMM port is used when you are on site and establishing a connection without an IP connection. When linked directly to the Omega-Voice VMI voicemail system, you should use the provided cable and DB9 COMM port adapter.

To configure your System Editor COMM Ports: 1. Open the Omega-Voice VMI System Editor 3.0. 2. Select the Edit Customer Profile icon.

3. Select the Direct Connection option in the Connection group. 4. Select the Apply or OK button to save your selection.

MODEM Connection COMM Port

The IX-4EVMC is compatible with the IX-PSUBMDM. For specific instructions on how to remotely communicate with the IX-4EVMC via the IX-PSUBMDM card, reference EBA-2003-01

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Omega-Voice VMI Programming

In most respects, the IX-4EVMC card is configured using the Omega-Voice VMI programmer exactly like the IX-4VML. However, there is a slight difference between installing an IX-4EVMC card in an Enterprise-CS and an ADIX system.

Enterprise-CS installations require a 4-digit trunk range, whereas the ADIX system requires a 3-digit trunk range. The following procedure explains how to change a 3-digit trunk range to a 4-digit trunk range.

1. Launch the Omega-Voice VMI Editor.

2. Connect to the IX-4EVMC using the procedure outlined in the subsequent pages. 3. Select the System Integration tab icon.

The System Integration window displays.

4. For Enterprise-CS installations, select the 4 Digits (ECS) option from the Trunk

dropdown menu.

5. For ADIX installations, select the 3 Digits (Adix) option from the Trunk dropdown menu.

TDD / FAX Tone Detection

The IX-4EVMC has an integrated FAX tone and TDD tone detection. This is configured using the Action and Sub-action menus. When the IX-4EVMC receives a TDD call, the voicemail card must be programmed to transfer the call to the TDD device. Likewise, when the IX-4EVMC receives a FAX call, the voicemail card must be programmed to transfer the call to the FAX machine.

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Backup and Restore

The IX-4EVMC has an optional compact flash module (CFM) that stores backup data. This eliminates the need for an external backup system such as the IX-VMBAK. When backing up to the CFM, all customer data—including mailbox and messages—is copied as a mirror image. This allows you to completely restore a customer database.

The optional backup CFM is ordered separately and resides in Socket 3 on the IX-4EVMC. The capacity of the backup card must match the capacity of the CFM on the 4EVMC. If the

IX-4EVMC with a 256MB CFM (PN 500606) is used, the backup CFM must also be a 256MB CFM. The part number for the backup compact flash modules is as follows:

256MB Backup CFM (PN 500615) 512 MB Backup CFM (PN 500616)

This process outlined below requires the IX-4EVMC to be taken offline. For this reason, backups to the CFM should be done during non-peak calling hours.

On-Demand Backup

The following procedure explains the process for backing up the customer data to flash. 1. Establish a connection to the IX-4EVMC card.

2. From the menu bar, select the On Line >> Backup >> Full Backup Flash.

The Voicemail system is then taken offline and reboots the card. The terminal window displays the progress of the restart. When the restart is complete, the IX-4EVMC is ready for service, and you can close the terminal window.

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Scheduled Backup

The IX-4EVMC card can be configured to perform a scheduled backup. All scheduled backups occur after the housekeeping procedure is performed. At default, the IX-4EVMC is configured without the scheduled backup procedure. This can be changed once the optional backup CFM is installed. The following procedure explains the process for scheduling a backup.

1. Establish a connection to the IX-4EVMC card.

2. From the menu bar, select the On Line >> Backup >> Schedule Backup.

3. Select the schedule option that best suits the application.

Never: Selecting this option will never perform a scheduled backup.

Daily: Selecting this option performs the backup on a daily basis, right after housekeeping.

Weekly: Selecting this option performs a weekly backup on the configured day.

Monthly: Selecting this option performs a backup on a specific day of the month.

4. Once the Scheduled Backup is configured, select the OK button. The backup procedure will occur on the configured day/s.

On-Demand Restore

The following procedure explains the process for restoring the customer data from flash. 1. Establish a connection to the IX-4EVMC card.

2. From the menu bar, select the On Line >> Restore >> Fullfrom Backup Flash.

The Voicemail system is then taken offline and reboots the card. The terminal window displays the progress of the restart. When the restart is complete, the IX-4EVMC is ready for service, and you can close the terminal window.

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Default Procedure

There are some cases where the IX-4EVMC must be defaulted. This is done at the discretion of the installing dealer. The default procedure is not available via Ethernet programming—it must be done using a serial or modem connection.

The following procedure explains how to default the IX-4EVMC. 1. Establish a serial or MODEM connection to the IX-4EVMC card. 2. From the menu bar, select the Advanced >> Terminal Display option.

3. When the terminal window displays, press and hold the Shift button on the keyboard, then press 1 2 3 4.

4. When the Cd/OS window displays, enter the username and password: Username: Iwatsu

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19 5. At the sh380 [Iwatsu] DATA:> prompt, type the following in lowercase lettering.

boot

Note: After typing ‘boot’, do not close the terminal window. If the terminal window is closed, the Enterprise-CS must be reset.

6. At the Select your System Volume Prompt, select 2.

If 2 is not selected with 5 seconds, the reboot process begins. If this occurs, wait until the IX-4EVMC reboots. Then, follow the instructions on page 18.

A series of options now displays in the Backup Volume terminal window.

Exit and mount data volume: Factory use only; do not modify.

Run Support Utility: Factory use only; do not modify.

Default programs volume of this unit: This option overwrites all of the program files on the Programs volume with the program files on the Backup volume. This option only affects application files. All greetings, messages, and programming of menus, mailboxes, and integration are left intact.

Default data volume of this unit: This option leaves the application files intact and defaults the customer data (greetings, messages, and programming of menus, mailboxes, and integration).

Exit to command line with Ethernet: Factory use only; do not modify.

Exit to command line: Factory use only; do not modify.

Reboot: Reboots the IX-4EVMC card.

7. Continue to either the Defaulting Program Volumes (page 20) or Defaulting Data Volumes (page 21) instructions below.

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Defaulting Program Volumes

Selecting the Default Program Volumes option defaults the application data on the IX-4EVMC card. If the application on the IX-4EVMC becomes corrupt, select this option to return the application file to the factory default. Selecting this option does not affect customer data such as messages and mailbox. To default the Programs Volume, do the following:

1. Select the Default programs volume of this unit from the Backup Volume terminal window (reference the previous page).

The confirmation prompt displays.

2. Press Enter to continue or Esc to cancel. The default procedure begins.

3. When the sh380 [local] PROG:> displays, type the following: boot

The IX-4EVMC begins the boot process. The process is complete when the following displays in the terminal window:

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Defaulting Data Volumes

Selecting the Default Data Volumes option defaults the ALL customer data on the IX-4EVMC card. Use this option to format the customer data and start from the factory default. During the default procedure, all customer data—including mailboxes and messages are erased. Iwatsu Voice Networks suggests defaulting the Programs Volume after the Data Volume. This ensures the IX-4EVMC is completely returned to the factory default.

To default the Data Volume, do the following:

1. Select the Default data volume of this unit from the Backup Volume terminal window (reference the previous page).

The confirmation prompt displays.

2. Press Enter to continue or Esc to cancel. The default procedure begins.

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3. When the sh380 [local] PROG:> displays, type the following: boot

The IX-4EVMC begins the boot process. The process is complete when the following displays in the terminal window:

4. When the Data Volume is defaulted, Iwatsu Voice Networks suggests defaulting the Program Volume as well. These instructions are provided on page 20.

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IX-4SEVMC

The IX-4SEVMC is completely compact flash based voicemail card with one type II compact flash socket. The compact flash socket contains a 128MB Compact Flash Module (CFM) for system files and fixed system prompts and for customer data and voice, greeting and message files.

The IX-4SEVMC card can be installed only in the IX-CME cabinet of the ECS or in the ADIX APS / ADIX-M in physical ports 97-120 (card slot 17) only. The IX-4SEVMC is not supported in any other system or card slot.

IX-4SEVMC Specifications

Model IX-4SEVMC

Part Number 500626 (128MB CFM) Ports 4

Location ECS – IX-CME Cabinet only

ADIX APS or ADIX-M – Physical port 97-120 (card 17) only

Connectors P1 – Motherboard Connector P4 – Compact Flash Module J2 – RS232C PC/Modem connector On-board Functions S1 MBSW – Make Busy Switch Program and Data RAM 2MB

Storage Medium CFM:128 MB Storage Capacity 25 hours Additional Power Requirements None

System Editor Requirement Editor Version 3.02.13 Size 9.7” H x9.5” W x.75” D Weight 1 lb. 0.5 oz

Humidity 90% non-condensing

IX-4SEVMC LED Functions

D1 Not Used None

D2 CFM Active Flashes when CFM is in use

D4 Error Flashes to indicate an error has occurred D5 MBLED Indicates Make Busy Function is active D6-D9 Voice Mail Port Status Off – Port Idle

Steady – Port Active

Flashing 50/50 – Audio Playing Flashing 75/25 – Audio Recording

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IX-4SEVMC System Capacities

Mailboxes and Menus: The Omega-Voice VMI IX-4SEVMC card will accommodate a total combination of 100 mailboxes and menus.

128MB CFM = 100 mailboxes

Automatic Distribution Mailboxes: Max 50

Message Folders: New Message folder will store up to 120 messages. Saved Message folder will store up to 128 messages Deleted Message folder will store up to 192 messages. Archive folder will store up to 32 messages.

Message Retention: The Omega-Voice VMI IX-4SEVMC will retain messages from 15 days (default) to 365 days. This value is

programmable on the System Integration General tab.

Message Record Time: The maximum record time is 60 minutes per message. This value is programmable on the System Integration General tab.

Storage Hours: 128MB CFM = 25 hours

Ports: The Omega-Voice VMI IX-4SEVMC has 4 ports. Expansion

to 8 ports is not supported.

Compression: The Omega-Voice VMI IX-4SEVMC uses DSPG

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IX-4SEVMC Overview

IX-4SEVMC CARD

Card Slot Function

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IX-4SEVMC Installation in a New System

Follow these instructions only if you are installing the Omega-Voice VMI IX-4SEVMC into a new ECS or ADIX system:

1. Insert all circuit cards into their respective slots, including the Omega-Voice VMI IX-4SEVMC.

The Omega-Voice VMI IX-4SEVMC is only supported when installed in an ECS IX-CME cabinet card slot or in the ADIX APS or ADIX-M cabinets in physical ports 97-120 (card 17) only.

2. Default the ECS / ADIX system.

3. After the ECS / ADIX default process is complete, launch the Iwatsu Programmer. 4. Use the Iwatsu Programmer to connect to the system.

5. Download the database: Select, Communication > Download Database from System. Press Select All and then OK.

6. From the Category View (Ctg) mode, go to System > Hardware. 7. Select the card slot for the IX-4SEVMC from the system graphic.

The card will appear as a SUBXCard Type.

The first four Ports are configured as Station > Message Station > VML > VM/AA ports.

The second four Ports (Not available) are configured as Station > Key Telephone > Virtual KT.

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27 8. You must change the second four ports to Station > Message Station > VML >

VM/AA.

All eight ports must be configured as Station > Message Station > VML > VM/AA ports.

IMPORTANT!

Only the first four ports are active voicemail ports. Only the first four voicemail ports are programmed in the ECS database in System > Paging/Hunt Group > Station Hunt Group (Class 08.02) Hunt Group 47.

Remember, when you make changes, upload the database changes.

ECS System shown in the example above

9. Reset the IX-4SEVMC card: Select, Communication > Reset Commands > Reset TDM Card. Enter the card number where the IX-4SEVMC resides in the system and then press OK to reset the card.

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IX-4SEVMC Installation in an Existing ECS System

Follow these instructions only if you are installing the Omega-Voice VMI IX-4SEVMC into an existing telephone system. The Omega-Voice VMI IX-4SEVMC is only supported in the ECS when

installed in an ECS IX-CME cabinet card slot.

1. Place the IX-4SEVMC card in the Make Busy mode using the S1 Make Busy Switch. 2. Insert the card into the appropriate slot in the IX-CME cabinet.

3. Take the card out of the Make Busy mode using the S1 Make Busy Switch.

4. Wait 10 seconds for the IX-4SEVMC card to come out of the make busy condition. 5. Launch the Iwatsu Programmer.

6. Use the Iwatsu Programmer to connect to the system.

8. When download is complete: From the Category (Ctg) mode, go to System > Hardware. 9. Select the card location for the IX-4SEVMC from the system graphic.

The card will appear as a SUBXCard Type. The card defaults as eight Station > SLT ports.

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29 10. Change the all eight ports for the card to Station > Message Station > VML > VM/AA.

IMPORTANT!

11. Upload the configuration changes.

12. Reset the IX-4SEVMC card: Select, Communication > Reset Commands > Reset TDM Card. Enter the card number where the IX-4SEVMC resides in the system and then press OK to reset the card.

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IX-4SEVMC Installation into an Existing ADIX APS

Follow these instructions only when installing the IX-4SEVMC into an existing ADIX APS or ADIX-M system. The IX-4SEVMCcan only be installed in physical ports 97-120 (card 17) in the ADIX APS or ADIX-M systems.

When adding Stations to the ADIX APS/M, the number of stations being added to the system must be changed (added) through an Attendant KT in Class 01.06 for Stations.

1. Through an Attendant KT, go to Class 01 Item 06 and increase the station port count by eight to allow for the increase in station ports for the IX-4SEVMC.

2. Reset the system.

3. Place the IX-4SEVMC card in Make Busy mode using the S1 Make Busy Switch. 4. Insert the card into slot 97-120 in the cabinet.

5. Take the card out of make busy mode.

6. Wait 10 seconds for the IX-4SEVMC card to come out of the make busy condition. 7. Launch the Iwatsu Programmer.

8. Use the Iwatsu Programmer to connect to the system.

10. Select the card location for the IX-4SEVMC from the system graphic. The card will appear as a SUBXCard Type.

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31 11. Change the all eight ports for the card to Station > Message Station > VML > VM/AA.

IMPORTANT!

12. Upload the configuration changes.

13. Reset the ADIX system: Select, Communication > Reset Commands > Reset System. Press OK to confirm the reset.

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IX-4SEVMC Database Programming

Follow these instructions for all IX-4SEVMC installations. 1. Launch the Iwatsu Programmer and connect to the system.

2. Go to System > Voicemail Integration > VM/AA Packet Codes.

3. Program each DTMF packet per the recommendations provided on the Packet Code Description Chart in Section 6 (Database Programming) of the ECS or ADIX APS Technical Manual or in the Appendix section of this manual.

The recommended values are provided below:

4. Go to System > Voicemail Integration > Trunk ID Packet and select TRK/CID/ANI. 5. Go to System > Voicemail Integration > Disc Signal Type and select Loop Open. 6. Go to System > Voicemail Integration > Loop Open Duration and select 7 (for 700

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33 7. Go to System > System Numbering > Park/Hunt/Page Numbering > Hunt Group

Access Number.

9. Go to System > System Numbering > Feat/Ntwk/AcdGrp Numbering > Feature Code Numbering.

19 Msg Wait = 519

48 VM Mailbox = *

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11. Go to System > Paging/Hunt Group > Station Hunt Group (Class 08.02). Assign the first four IX-4SEVMC ports defined as voice mail ports to Hunt Group 47.

IMPORTANT!

Recommendation

Setup Attendant All Call feature in Stations > Attendant > Attendant Positions and in System > System Numbering > FEAT/Ntwk/AcdGrp Numbering > 30: Attn. All Call.

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Configuration

Direct Serial Connection

The Omega-Voice VMI System Editor 3.02.13 enables you to define a unique COM port for a direct connection. Therefore, COM ports are only defined once, and unless PC hardware is altered, these selections will not need to be changed.

The COM port is used when you are on site and establishing a connection. When linked directly to the Omega-Voice VMI voicemail system, use an RJ-45 cable and a DB9 adapter. A FAX065 DB9

Adapter available from Iwatsu (PN: 103850).

Direct Connection

To configure the System Editor COM Ports:

1. Open the Omega-Voice VMI System Editor 3.02.13 and enter your User Name and Password to login:

User Name: dealer Password: iai

2. Select Edit > Profile from the drop-down menu.

3. Select the Direct Connection option in the Connection group.

4. Select Apply and OK to save anddismiss the Customer Information window.

MODEM Connection COM Port

The IX-4SEVMC is compatible with the IX-PSUBMDM. For specific instructions on how to remotely communicate with the IX-4SEVMC via the IX-PSUBMDM card, reference EBA-2003-01

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Omega-Voice VMI Programming

There is a slight difference between installing an IX-4SEVMC card in an ECS and an ADIX system. ECS installations require a 4-digit trunk range, whereas the ADIX system requires a 3-digit trunk range. The following procedure explains how to change a 3-digit trunk range to a 4-digit trunk range. 1. Launch the Omega-Voice VMI Editor.

2. Connect to the IX-4SEVMC using the procedure outlined on the previous pages. 3. Select the System Integration tab icon.

The System Integration window displays.

4. ECS installations default using four digit Trunk, Extension, and Mailbox ranges. Unless you have changed your numbering plan for the ECS to three digits, you must change the following ranges from three to four digits for the IX-4SEVMC:

From the Trunk drop-down menu, select 4 Digits (ECS).

Change the Extension range from three digits to four digits (Example: Change the Extension range from 200-299 to 2000 to 2999).

Change the Mailbox range from three digits to four digits (Example: Change the Mailbox range from 100-999 to 1000 to 9999).

Change the Trunk range from three digits to four digits (Example: Change the Trunk range from 001-200 to 0001-2000).

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37 5. ADIX installations default using three digit Trunk, Extension, and Mailbox ranges. If

you have changed your numbering plan for the ADIX from three to four digits, you must change the ranges listed below from three to four digits for the IX-4SEVMC.

From the Trunk drop-down menu, select 3 Digits (Adix). (Default) Extension range = 200-299. (Default)

Mailbox range = 100-999. (Default) Trunk range = 001-200. (Default)

6. Remember to press Send or Send/Close and then reset the ADIX after you make changes to the card.

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Backup and Restore

The IX-4SEVMC does not have a compact flash module (CFM) that stores backup data. Backup voice mail data is stored on a PC connected to the IX-4SEVMC card. The backup and restore procedure is for programming and mailbox information. Customer data: Mailbox names, greetings, and voicemail messages are not backed-up.

This process outlined below requires the IX-4SEVMC to be taken offline. For this reason, backups should be done during non-peak calling hours.

On-Demand Backup

The following procedure explains the process for backing up data to a PC.

1. Establish a connection to the IX-4SEVMC card using the VMI System Editor. 2. From the menu bar, select the On Line > Backup > Configuration to PC.

The Omega-Voice VMI system is then taken offline and reboots the card. The terminal window displays the progress of the restart. When the restart is complete, the IX-4SEVMC is ready for service, and you can close the terminal window.

On-Demand Restore

The following procedure explains the process for restoring the customer data from a PC. 1. Establish a connection to the IX-4SEVMC card using the VMI System Editor. 2. From the menu bar, select the On Line > Restore> Configuration from PC.

The Omega-Voice VMI system is then taken offline and reboots the card. The terminal window displays the progress of the restart. When the restart is complete, the IX-4SEVMC is ready for service, and you can close the terminal window.

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Default Procedure

There are some cases where the IX-4SEVMC must be defaulted. This is done at the discretion of the installing dealer. The default procedure is performed using a serial or modem connection.

The following procedure explains how to default the IX-4SEVMC: 1. Establish a serial or MODEM connection to the IX-4SEVMC card.

2. From the VMI Editor menu bar, select the Advanced > Terminal Display option.

3. When the terminal window displays, press and hold the Shift button on the keyboard, then press 1 2 3 4.

4. At the Cd/OS EL:> prompt: Type boot.

5. When Select your system volume appears: Enter 3 for Backup.

If 3 is not selected within 3 seconds, the reboot process will begin and you will have to start the procedure over when the reboot completes.

Note:

After typing boot, do not close the terminal window. If the terminal window is closed, the ECS must be reset.

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Select Default main volume of the VMI and press Enter.

Press Enter to continue the default procedure or Esc to cancel.

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IX-4VML

IX-4VML Introduction

The Omega-Voice VMI product line is specifically designed for the ECS / ADIX systems. The Omega-Voice VMI IX-4VML card can be installed in the ECS, ADIX, ADIX S, ADIX M or ADIX APS cabinets.

The IX-4VML uses an integrated hard drive to store messages. As an alternative, the IX-4VML is available with a compact flash module that replaces the hard drive. The CFM-equipped voicemail card is the 4VMLCFM. An upgrade from the standard hard drive 4VML is available. This is the IX-4CFM.

For additional channels, the 4-port daughter card, Omega-Voice VMI IX-4EVML, can be installed on the Omega-Voice VMI IX-4VML and the IX-4VMLCFM cards.

IX-4VML/IX-4VMLCFM Specifications

Model IX-4VML IX-4VMLCFM Part Number Discontinued Discontinued

Ports 4 (4 additional with the IX-4EVML) 4 (4 additional with the IX-4EVML) Location Any universal card slot Any universal card slot

Connectors ACONN – Motherboard P2 – 4 port Expansion Module (IX-4EVML)

J2 – PC/MODEM

ACONN – Motherboard

P2 – 4 port Expansion Module (IX-4EVML)

J2 – PC/MODEM

On-board Functions MBSW – Make Busy Switch MBSW – Make Busy Switch

Storage Medium IDE Drive 128 MB Compact Flash Module

Storage Capacity 300 hours 33 hours

Processor Speed 20 Mhz 20 Mhz

Additional Power Requirements None None Size 9.7 H x 9.5 W x 0.75 D 9.7 H x 9.5 W x 0.75 D

Weight 1 lb. 0.5 oz 1 lb. 0.5 oz

IX-4VML LED Functions

D1 Not Used None

D2 IDE Drive Active Flashes when storage device is in use D3 Communications Active Flashes to indicate serial communication

with the voicemail

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IX-4VML Port Status LEDS

LEDs D6 through D9 represent ports 1 through 4 respectively.

OFF: Port is idle

50/50 Cycle: Audio Playing

75/25 Cycle: Audio Recording

Steady: Port Active

IX-4VML System Capacities

Mailboxes and Menus: The Omega-Voice VMI IX-4VML will accommodate total combination of 600 mailboxes and menus.

Automatic Distribution Mailboxes: Automatic Distribution mailboxes are limited to the maximum number of mailboxes.

Message Folders: Message folders will store up to 384 messages.

Message Retention: The Omega-Voice VMI IX-4VML will retain messages up to 365 days. This value is programmable on the System

Integration General tab.

Message Record Time: The maximum record time is 60 minutes. This value is programmable on the System Integration General tab.

Storage Hours: The Omega-Voice VMI IX-4VML IDE drive will store up to 300 hours of message data.

The Omega-Voice VMI IX-4VMLCFM drive will store up to 25 hours of message data.

Ports: The Omega-Voice VMI IX-4VML/IX-4VMLCFM has 4

ports and will accommodate a daughter board (IX-4EVML) that provides 4 additional ports.

Compression: The Omega-Voice VMI IX-4VML uses DSPG TrueSpeechTM

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IX-4VML Diagram

P4 Connector (IDE Drive/CFM)

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IX-4CFM Hardware Overview

The IX-4CFM is a compact flash-based storage card with 128 MB or 512 MB of flash memory. The flash memory replaces the hard drive on the IX-4VML. The IX-4CFM provides the same features as the IX-4VML with the IDE hard drive but with limited capacity. When attached to the IX-4VML, this card is can be installed in the ECS system, ADIX APS, ADIX-S/M and ADIX-450.

The IX-4VMLCFM adapter board provides the following features:

• 128 MB or 512 MB of compact flash memory for system prompts, mailbox/menu programming and voice mail message storage

Capacities

• Message Storage: 25 hours (128 MB CFM) or 100 hours (512 MB CFM). • Mailboxes: 100 (128 MB CFM) or 400 (512 MB CFM).

• 50 distribution mailboxes per list. • Maximum messages per mailbox folder:

New folder: 120 messages. Saved folder: 128 messages. Archived folder: 32 messages. Receipt folder: 32 messages. Deleted folder: 192 messages.

Features

The IX-4VMLCFM card includes the same software version 2.99 features as the current IX-4VML voice mail card.

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IX-4CFM Specifications

Model: IX-4VMLCFM

Part No. 500608 (128 MB) - Discontinued May 2007 500618 (512 MB)

Location: IX-4VML (J4 Connector)

Additional Power

Requirements: None

IX-4CFM Diagram

128MB CFM P4 Connector

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IX-4EVML Specifications

Model IX-4EVML Part Number 500610

Ports 4

Location Expansion Card Slot of the IX-4VML Connectors J1

On-board Functions None Storage Medium None Storage Capacity None Processor Speed None Additional Power Requirements None

Size 3.4375 H x 3.5 W x 0.75 D Weight .17 lbs

IX-4VML Port Status LEDS

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IX-4VML Installation in a New System

Follow these instructions only if you are installing the Omega-Voice VMI IX-4VML into a new ECS and ADIX system.

1. Insert all circuit cards into their respective slots, including the Omega-Voice VMI IX-4VML. The Omega-Voice VMI IX-4VML can be installed in any Universal Card slot. 2. Default the ECS / ADIX system.

3. After the ECS / ADIX default procedure is complete, launch the Iwatsu Programmer. 4. Use the Iwatsu Programmer to connect to the system.

5. Go to System >> Hardware. Menu Location

Card Location

Voicemail Configuration

6. Select the card location of the IX-4VML from the telephone system graphic. 7. Under the Ports screen, define all eight ports as Message Station.

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IX-4VML Installation in an Existing ECS

Follow these instructions only if you are installing the Omega-Voice VMI IX-4VML into an existing ECS system.

NOTE:

The Omega-Voice VMI IX-4VML card must not be installed until step 9. 1. Put the IX-4VML card in make busy mode.

2. Insert the card into the appropriate slot in the cabinet. 3. Wait for the card to come up from the make busy mode. 4. Launch the Iwatsu Programmer.

5. Use the Iwatsu Programmer to connect to the system. 6. Go to System >> Hardware

7. Select the card location of the IX-4VML from the telephone system graphic. Menu Location

Card Location

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IX-4VML Installation into an Existing ADIX APS

Follow these instructions only when installing the IX-4VML into an existing ADIX system. 1. Enter ADIX Database programming mode or access ADIX programming from an ADIX

Attendant key telephone.

2. Go to Class 01 Item 06 – Number of System Station Ports. Increase the number of system station ports by eight ports for the IX-4VML card.

3. Exit ADIX database programming mode and wait until the memory LED on the CPU stops flashing.

4. Power down the system. 5. Insert the card into the cabinet. 6. Power up the cabinet.

7. When the system comes up, launch the Iwatsu Programmer. 8. Go to System >> Hardware.

9. Select the card location of the IX-EVMC from the telephone system graphic. Menu Location

Card Location

13. Save the database to a secure location. 14. Reset the system.

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Database Programming for an IX-4VML

Follow these instructions for all IX-4VML installations. 1. Launch the Iwatsu Programmer.

4. Program each DTMF packet per the recommendations provided on the Packet Code Description Chart in the Appendix.

(for 700 milliseconds).

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53 9. Assign an access code for hunt group 47.

19 Msg Wait = 519

48 VM Mailbox = *

RECOMMENDATION:

Setup Attendant All Call feature in Stations >> Attendant >> Attendant Position

and in Class System >> System Numbering >> FEAT/Ntwk/AcdGrp Numbering >> 30: Attn. All Call.

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Chapter 4 •

VS-VML

VS-VML Hardware Overview

The Omega-Voice VMI VS-VML is designed for the ADIX-VS telephone system. The Omega-Voice VMI VS-VML can also be installed on an IX-VMAC card and then installed into the main cabinet of an ECS, ADIX, ADIX S, ADIX M or ADIX APS systems. The Omega-Voice VMI VS-VML installs into slot 6 on the ADIX-VS motherboard. Slot 6 is clearly labeled VML. Before installing the Omega-Voice VMI VS-VML, you MUST power down the VS-KSU.

VS-VML Specifications

Model VS-VML

Part Number 057016

Ports 4

Location Slot 6

Connectors ACONN – Motherboard (VS MAIN) J2 – PC/MODEM

On-board Functions MBSW – Make Busy Switch

Storage Medium Compact Flash (128 MB standard)

Storage Capacity 25 hours

Processor Speed 20 Mhz

Additional Power Requirements None

Size 3.9 H x 7.5 W x 0.75 D

Weight 4.35 oz

VS-VML LED Functions

D1 Not Used None

D2 Compact Flash Active Flashes when compact flash module is in use

D3 Communications Active Flashes to indicate serial communication with the VS-VML

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VS-VML Port Status LEDS

LEDs D6 through D9 represent ports 1 (logical 17) through 4 (logical 20) respectively.

VS-VML System Capacities

Mailboxes and Menus: The Omega-Voice VMI VS-VML will accommodate a total combination of 100 mailboxes and menus.

Administrator Mailboxes: Administrator mailboxes are limited by the maximum number of mailboxes.

Message Folders: New Message folder will store up to 120 messages. Saved Message folder will store up to 128 messages Deleted Message folder will store up to 128 messages. Archive folder will store up to 32 messages.

Message Retention: The Omega-Voice VMI VS-VML will retain messages up to 15 days.

Message Record Time: The maximum single-session record time is 3 minutes. This value is programmable on the System Integration General tab of the Omega-Voice VMI System Editor.

Storage Hours: The Omega-Voice VMI VS-VML 128 MB CFM will store 25 hours of message data.

Ports: The Omega-Voice VMI VS-VML has 4 ports.

Compression: The Omega-Voice VMI VS-VML uses DSPG TrueSpeechTM compression (approximately 8.5 KBPS).

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VS-VML Installation in a New ADIX-VS KSU

A new VS-KSU should not require any programming to accommodate the VS-VML system. Remember to install the VS-VML into slot 6 before powering on the ADIX-VS telephone system.

IMPORTANT NOTE:

THE ADIX-VS DOES NOT SUPPORT POWER ON MAINTENANCE FOR ANY CIRCUIT CARD, INCLUDING THE VS-VML!

VS-VML Installation into an Existing ADIX-VS KSU

IMPORTANT NOTE:

DO NOT INSTALL THE OMEGA-VOICE VMI VS-VML INTO THE VS-KSU WHILE THE POWER IS ON. THE VS-KSU DOES NOT SUPPORT POWER ON MAINTENANCE OF ANY CIRCUIT CARD. FAILURE TO POWER DOWN THE VS-KSU CAN RESULT IN SERIOUS DAMAGE TO THE OMEGA-VOICE VMI VS-VML AND THE VS KSU.

DO NOT INSTALL THE VS-VML UNTIL STEP 9.

1. Power down the VS-KSU.

2. Insert the Omega-Voice VMI VS-VML card into slot 6. 3. Power on the ADIX-VS.

4. Proceed to ADIX-VS Database Programming instructions on the following page.

IMPORTANT NOTE:

THE ADIX-VS DOES NOT SUPPORT POWER ON MAINTENANCE FOR ANY CIRCUIT CARD INCLUDING THE VS-VML!

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ADIX-VS Database Programming

Follow these instructions for all ADIX-VS installations. 1. Launch the Iwatsu Programmer.

4. Program each DTMF packet per the recommendations provided on the Packet Code Description Chart on page155.

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19 Msg Wait = 519

48 VM Mailbox = *

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Chapter 5 •

IX-VMAC

IX-VMAC Hardware Overview

The IX-VMAC enables you to install an Omega-Voice VMI VS-VML with software revision 1.06 or higher into an ECS, ADIX, ADIX S, ADIX M or ADIX APS. The IX-VMAC must be installed in physical slots 1–32 of the main telephone system. When installing an IX-VMAC, you must change the Omega-Voice VMI VS-VML startup file. Otherwise the Omega-Voice VMI VS-VML will not initialize in the telephone system.

IX-VMAC Specifications

Model IX-VMAC Part Number 500630

Ports 0 (4 with VS-VML installed) Location Physical 1-32 in the main cabinet Connectors P1 – ACONN System Motherboard

P2 – VS-VML Main P3 – VS-VML Ground On-board Functions None

Storage Medium None Storage Capacity None Processor Speed None Additional Power

Requirements None

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Installing the VS-VML onto the IX-VMAC

NOTE:

The IX-VMAC only supports installation of Omega-Voice VMI VS-VML system with 1.06 software or higher. Additionally, when creating a customer profile for this type of installation, you must define the System Type as VS-VML.

To mount the Omega-Voice VMI VS-VML on the IX-VMAC:

1. Using a #1 screwdriver, remove the Omega-Voice VMI VS-VML mounting angle bracket.

2. Insert the Omega-Voice VMI VS-VML P2 and P3 connectors into the IX-VMAC P2 and P3 connectors respectively.

3. Once the Omega-Voice VMI VS-VML is in place, secure it with the two provided M3 x 6mm screws.

4. Use a #1 screwdriver to tighten the screws. 5. Proceed to the process below.

WARNING:

The IX-VMAC can be installed using the power-on maintenance procedure with the Omega-Voice VMI VS-VML in Make Busy state. However, the VS-VML MUST NOT be installed on the IX-VMAC when it is installed in the cabinet and the powered is on.

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Omega-Voice VMI VS-VML Startup File Update for

IX-VMAC Installation

Before installing the IX-VMAC card in a new or existing system, the VS-VML startup file must be converted for use in the ECS or ADIX phone systems. This procedure details the conversion process. 1. Place the card in make busy mode and insert the card in the cabinet.

2. Take the card out of make busy mode.

3. When the LEDs go out, connect to the card using Omega-Voice VMI System Editor software version 3.00 or higher.

4. Open an Omega-Voice VMI VS-VML profile. 5. Establish a connection with the IX-VMAC.

6. Select the On Line option on the menu bar and select Migrate VS-VML to IX-VMAC. The Omega-Voice VMI System Editor will verify that you are connected to an Omega-Voice VMI VS-VML and that the Omega-Voice VMI VS-VML has software version 1.06 or higher. It will then send the new startup file and automatically reboot the Omega-Voice VMI VS-VML.

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IX-VMAC Installation into a New System

The instructions below explain the installation process for installing the IX-VMAC in a new ECS system. Follow these instructions only when installing the IX-VMAC into a new ECS / ADIX system. 1. Insert all circuit cards into their respective slots, including the IX-VMAC with the

Omega-Voice VMI VS-VML already installed. The IX-VMAC must be installed in physical ports 1-32 (i.e. the first card slot of the ECS).

2. Default the telephone system.

3. When the default process is complete, connect to the system using the Iwatsu Programmer.

4. Go to System >> Hardware.

5. Select the card location of the IX-VMAC from the telephone system graphic. Menu Location

Card Location

9. Save the database to a secure location. 10. Upload the database to the system. 11. Reset the system.

12. After the reset is complete, reestablish communication with the system. 13. Download the system database.

Technical Manual Fifth Edition