Consumer
Self-Help
Resource
Guide
The Department of Business Affairs and
Consumer Protection investigates consumer fraud complaints and enforces the City of Chicago - Municipal Code. When a complaint is filed with the Department of Business Affairs and Consumer Protection, an investigation is initiated. If there is sufficient information regarding a business operating in violation of city ordinances, the Department files citations against that business at the Department of Administrative Hearings. At the Department of Administrative Hearings, the Department of Business Affairs and Consumer Protection’s attorneys represent the City of Chicago; They are not able to represent you, the complaining witness.
If you are seeking restitution or damages as part of your complaint. The Department of Business
City of Chicago
Business Affairs and Consumer Protection Mayor Rahm Emanuel
@ChicagoBACP /ChicagoBACP August 2014
Affairs and Consumer Protection may be able to help, but does not act on your behalf or represent you. This does not mean you are without legal remedy; nor does it reflect upon the validity of any claim for damages you may have. To proceed with a claim for damages, you may obtain private legal assistance or represent yourself in a pro se legal action in Small Claims court to recover damages for any economic loss you may have suffered. Once the Department of Business Affairs and Consumer Protection proceeds with a complaint on your behalf, and you receive a Findings, Decision, & Order from the Department of Administrative Hearings, the resources that follow may help you pursue restitution or other legal remedies.
Consumer Self-Help Resource Guide
CONTENTS
General Services...2
Family/ Disability Services...3
Foreign Help...4
Government Fraud Services...4
Housing...5
Other Legal Services...5
Legal Clinics and Referral Services...7
Additional Referral Services...8
Finding a Private Attorney...8
Pursuing a Pro Se Action in Small Claims Court ...9
Pro Se Resources...9
What is BACP?
The Department of Business Affairs and Consumer Protection (BACP) regulates the
marketplace by enforcing federal, state and local consumer laws and protects
against deceptive business practices.
BACP:
• Inspects all businesses to ensure they are properly licensed.
• Inspects grocery stores to verify all scales are accurate and advertised promises are kept. • Ensures recalled or expired merchandise is removed from store shelves.
• Inspects gas stations to ensure pumps are accurate and the gasoline is not tampered with • Provide a team of specially trained bilingual investigators to investigate cases of
immigration fraud
What is Consumer Fraud?
“Fraud” is defined as a deliberate deception used to secure unfair, or unlawful, gain
or to damage another individual. Consumer fraud encompasses a wide range of
deceptive practices in advertising, marketing, sales and the provision of goods and
services.
Some examples of fraud include:
• When a product or service does not perform in the manner it was advertised, or
represented, to perform.
• When a company overcharges, charges consumers improperly or conceals hidden charges
for a product or service.
• When a company improperly imposes unfair terms and conditions in standard form
contracts in a manner unfairly disadvantageous to consumers.
• When a corporation markets a product as safe, when the corporation has reason to believe
the product is dangerous when used as directed.
Report consumer fraud, by calling 3-1-1
or www.cityofchicago.org/bacp
Additional Consumer
Protection Resources
Center for Conflict Resolution (CCR)
CCR works with individuals, communities, courts and other institutions to manage and resolve conflicts. Every year CCR provides free mediation services in more than 2,000 cases; trains hundreds
of new mediators and works with dozens of businesses, government agencies and organizations to create custom-designed dispute resolution systems and training programs.
11 E. Adams, Ste. 500, Chicago, IL 60603 Contact: Marilyn Smith • [email protected] www.ccrchicago.org • Tel. 312.922.6464 • Fax. 312.922.6463
Chicago Legal Clinic (CLC)
CLC provides pro bono and low-cost legal services to approximately 12,000 lower income Chicagoans
through four neighborhood locations. The clinic offers representation in various areas of law, including: family law, aid to victims of domestic violence, guardianship of minors and adults, social
security disability claims, decedent’s estates, real estate closings, landlord/tenant disputes, immigration and environmental law.
www.clclaw.org • Tel. (773) 731-1762 • F. 312.731.4264
Austin Circle Law Center – full service
118 N. Central Ave, Chicago, IL 60644; Tel. 773.854.1610, Fax.773.854.1610
Chancery Advice
Daley Center Room 1303; 312.603.3031
Downtown Office – full service
211 W. Wacker, Ste. 750; 312.726.2938
Foreclosure Substantive
2938 E. 91st St; 773.364.1120
Pilsen Office – wills and immigration
1914 S. Ashland Ave, Chicago, IL 60608; 312.226.2669
South Chicago Office – full service
2938 E. 91st St, Chicago, IL 60617; 773.731.1762 Chicago Volunteer Legal Services (CVLS)
CVLS volunteers and staff attorneys represent low-income Chicagoans in a wide variety of civil matters. Some of the many types of cases CVLS handles include divorce, adult and minor guardianship, adoption, tort defense, collection defense, bankruptcy and landlord/tenant matters.
100 N. LaSalle St, Ste.900, Chicago, IL 60602
Mon to Thur: 9a.m. to 5p.m., Fri: 9a.m. to 4p.m.
Contact: Margaret C. Benson, Executive Director www.cvls.org • Tel. 312.332.1624 • F. 312.332.1460
Coordinated Volunteer Legal Services
CARPLS is a legal aid hotline that provides advice, information and referral services over the
telephone and through court-based assistance desks to low-income residents of Cook County, Illinois.
Staff and volunteer attorneys provide legal assistance on civil law matters ranging from adoption to zoning to more than 19,000 low-income callers annually.
Legal advice Hotline: (312) 738-9200 – Mon to Fri: 9a.m. to 4:30p.m., Wed: 9a.m. to 7:30p.m.
17 N. State St, Ste.1850, Chicago, IL 60602 Contact: Rise Terney, Executive Director, [email protected]
www.carpls.org • Tel. 312.738.9200 Dial Law
Tape-recorded messages provide general information about a variety of legal issues. Transcripts are also available online, or may be requested by phone. This service is sponsored by the Chicago Bar
Association and the Chicago Public Library.
www.chicagobar.org/public/diallaw/diallaw.asp • Tel.312.554.2001 • Text. 312.747.4304
Illinois Legal Aid Online
Illinois Legal Aid Online is an information website requiring internet access. It provides immediate
responses to legal question entries., and responses are given with reference to general categories. The staff cannot respond to requests for legal assistance.
17 N. State St, Ste. 1590, Chicago, IL 60602 www.illinoislegalaid.org • Tel. 312.977.9047
Legal Assistance Foundation of Metropolitan Chicago (LAFMC)
LAFMC is the largest organization in Chicago and suburban Cook County providing free civil legal services to individuals and families unable to afford legal counsel. LAFMC provides comprehensive
legal services on a wide range of civil legal topics through its six intake offices, five of which are
neighborhood based. LAFMC also has more than a dozen special projects, including, family law,
seniors, HIV/AIDS, domestic violence, health and home preservation. 111 W. Jackson Blvd, Third floor, Chicago, IL 60604
Contact: Sheldon H. Roodham, Executive Director, [email protected] www.lafchicago.org • Tel. 312.341.1070
Family/Disability Services
APNA GHAR Legal Advocacy
APNA GHAR Legal Advocacy offers aid to domestic violence victims in need of referral legal assistance concerning child support, custody, visitation and divorce cases.
4753 N. Broadway, Ste. 632, Chicago, IL 60640 [email protected] • Tel. 773.334.0173 Center for Disability and Elder Law (CDEL)
The Center for Disability and Elder Law (CDEL) provides representation to low-income individuals with disabilities and the elderly who live in the Cook County area. CDEL has provided assistance in
the following legal areas: discrimination (employment, housing, public accommodations, transportation), special education, government benefits (social security, veteran’s administration,
public aid), foreclosure, bankruptcy, collections and contracts, landlord and tenant, consumer issues, insurance, guardianship, family laws, wills.
79 W. Monroe, Ste. 919, Chicago, IL 60603 [email protected] • Tel. 312.376.1880 • Fax. 312.376.1885
Edwin F. Mandel Legal Aid Clinic
The Mandel Clinic is a legal aid office offering assistance to indigent clients. The clinic offers the fol-lowing projects: appellate advocacy, civil rights and police accountability, criminal and juvenile justice,
employment discrimination, immigrant children’s advocacy, housing development and mental health.
University of Chicago Law School, 6020 S. University Ave, Chicago, IL 60637 Tel. 773.702.9611 • Fax. 773.702.2063
Legal Aid Bureau of Metropolitan Family Services (LABMFS)
LABMFS provides and mobilizes legal services to low-income residents in Chicago and the surrounding areas in order to strengthen families and communities. To receive service, you must live
in Cook County, or have a pending case at either Daley Center, 50 W. Washington St. or Domestic Violence Courthouse, 555 W. Harrison St.
Main Office: 1 N. Dearborn, Chicago, IL 60602
Tel. 312.986.4200 • Intake 312.986.4200 • Mon to Fri: 9a.m.-12p.m. & 1p.m. to 4p.m.
Calumet Center: 235 E. 103rd St, Chicago, IL 60628 Tel. 773.371.3600 • Intake 773.371.3697
Midway Center: 3843 W. 63rd St, Chicago, IL 60629 Tel. 773.884.3310 • Intake 773.884.2290
In-Home Senior Respite 630.784.4875
Contact: Mark McHugh, Executive Director, [email protected]
Mujeres Latinas En Accion
Mujeres Latinas En Accion assists walk-ins in need of legal assistance referrals concerning child support, custody, guardianship and court-ordered visitation.
2124 W. 21st Pl, Chicago, IL 60608
[email protected] • Tel. 773.890.7676 Northwestern University Bluhm Legal Clinic
The Bluhm Legal Clinic handles cases dealing in juvenile delinquency, expulsions from Chicago Public Schools, expunging juvenile records and immigration for children under eighteen years old.
[email protected] • Tel. 312.503.8576 Roger Baldwin Foundation of the ACLU
The Roger Baldwin Foundation is the litigation arm of the American Civil Liberties Union of Illinois.
The organization’s legal work includes impact litigation to benefit minorities, women, seniors,
homosexuals, individuals who are disabled, institutionalized persons and children in state custody. The CBF’s funding supports the Children’s Initiative, which serves as a legal advocate for thousands
of abused, neglected and troubled children being held in state and county custody in Illinois. 180 N. Michigan Ave, Ste. 2300, Chicago, IL 60601
[email protected] • Tel. 312.201.9740 • Fax. 312.201.9760
Foreign Help
Asian Human Services
Asian Human Services directs its legal services to primarily low-income Asian immigrants and refugees in the areas of personal well-being and family law. These include areas such as immigration,
divorce, child custody, housing, employment and public assistance.
4753 N. Broadway, Ste. 700, Chicago, IL 60640 [email protected] • Tel. 773.728.2235 • Fax. 773.728.4751
Centro Romero
Centro Romero provides immigration assistance to Latino immigrants and welcomes walk-ins.
6216 N. Clark St, Third Fl, Chicago, IL 60611
[email protected] • Tel. 773.508.5300 • Fax. 773.508.5399 KANWIN (Korean American Women in Need)
KANWIN handles cases in domestic violence where victims are in need of counseling and legal
services concerning child support, custody and visitation.
[email protected] • Tel. 773.583.1392 Midwest Immigrants’ Rights Center
The Midwest Immigrants’ Rights Center serves low-to-moderate income immigrants on immigration
matters, including: Visa processing, naturalization, deportation defense, and asylum. Assistance is available by appointment only.
208 S. LaSalle St, Ste. 1818, Chicago, IL 60604
Tel. 312.629.1960 • Fax. 312.551.2214 • Tues & Thurs: 11a.m. to 2p.m.
Government Fraud Services
Better Business Bureau of Chicago and Northern Illinois 330 N. Wabash, Ste. 3120, Chicago, IL 60611
www.chicago.bbb.org • Tel. 312.832.0500 • Español. 312.832.9803
Cook County State’s Attorney
Consumer Fraud Division
Consumer Help Line. Tel. 312.603.8700 • Mon to Fri: 8:30a.m. to 4p.m. www.statesattorney.org/index2/consumer_fraud.html
Illinois Attorney General Consumer Protection Division
Consumer Fraud Hotline. 800.386.5438
Senior Citizens’ Consumer Fraud Hotline. 800.243.5377
www.ag.state.il.us • Tel. 312.814.3580
Housing
John Marshall Law School Fair Housing Legal Clinic 55 E. Jackson St, Ste. 1020, Chicago, IL 60604 [email protected] • Tel. 312.786.2267 Lawyers Committee for Better Housing, Inc.
The Lawyers Committee for Better Housing, Inc. serves in landlord/ tenant matters, unsafe housing,
evictions, lockouts and utility shutoffs. Potential cases are reviewed twice weekly.
220 S. State St, Ste. 1700, Chicago, IL 60604
[email protected] • Tel. 312-347-7600 • Fax. 312.347.7604 Uptown People Law Center
Uptown People Law Center serves public aid, disability law and evictions.
4413 N. Sheridan, Chicago, IL 60640 Tel. 773.769.1411 • Fax. 773.769.2224
Other Legal Services
AIDS Legal Council of Chicago
The AIDS Legal Council of Chicago provides assistance to individuals living with HIV/AIDS with
low-to-moderate income in Cook County. The Council deals in social security, discrimination, insurance, public benefit, bankruptcy and employment discrimination.
180 N. Michigan, Ste. 2110, Chicago, IL 60601 [email protected] • Tel. 312.427.8990 • Fax. 312.427.8419
Association House of Chicago
The Association House of Chicago provides legal assistance to low-income individuals in the West Town and Humboldt Park areas. The Association works in cases dealing with guardianship, family law,
divorce, name change and adoption. It also provides services in Spanish. 1116 N. Kedzie Ave, Chicago, IL 60651
[email protected] • Tel. 773.772.7170 • Fax. 773.384.0560 Cabrini Green Legal Aid Clinic (CGLA)
CGLA provides free legal services in the areas of housing, family and criminal law to low-income individuals in the city of Chicago, with preference given to the Cabrini Green community. GCLA also
provides services to individuals applying for expungements and executive clemency. 740 N. Milwaukee, Chicago, IL 60642
Chicago Legal Advocacy for Incarcerated Mothers (CLAIM)
CLAIM assists incarcerated, or formerly incarcerated, mothers in family law cases only and only has
intake by phone or in person. Volunteer lawyers conduct law classes at the Cook County Jail and for
the Illinois Department of Correction inmates. 70 E. Lake St, Chicago, IL 60604 [email protected] • Tel. 312.675.0912 Chicago Kent College of Law Tax Clinic
The Tax Clinic provides superior, ethical representation to hundreds of taxpayers who need assistance asserting their positions and rights before the Internal Revenue Service, yet, lack the financial means
to hire a private attorney.
565 W. Adams St, Chicago, IL 60661
[email protected] • Tel. 312.906.5000 • Fax. 312.906.5050 Equip for Equality
Equip for Equality provides comprehensive legal advice, representation and education to individuals
with disabilities in Illinois. The program assists individuals of any age with any type of disability. 20 N. Michigan Ave, Ste. 300, Chicago, IL 60602
Tel. 312.341.0022
Farmworker Advocacy Project (FAP)
The Farmworker Advocacy Project focuses primarily on migrants living in Northern Illinois. FAP
represents farmworkers, regardless of immigration status, in disputes over wages, working conditions,
housing and field sanitation. FAP assists migrant workers to obtain tax credits, Social Security
earnings records and emergency food stamps. Additionally, FAP advises migrant workers who are eligible to naturalize.
33 N. LaSalle St, Ste. 900, Chicago, IL 60602 Tel. 847.668.2114 • Fax. 312.216.1875
Jewish United Fund Community Legal Services
3003 W Touhy, Chicago, IL 60626 [email protected] • Tel. 847.568.1525
John Marshall Law School
Veterans’ Legal Support Center
315 S. Plymouth Ct, Chicago, IL 60604 [email protected] • Tel. 312.360.2656 Lawyers for Creative Arts (LCA)
LCA provides artists with legal services in all art-related areas and in general legal areas where artists may need help. LCA typically deals with copyright, trademark and other intellectual property
matters, in addition to general business, all types of contracts, landlord and tenant matters,
immigration, employment, taxes and other areas. 213 W. Institute Pl, Ste. 403, Chicago, IL 60610
[email protected] • Tel. 312.649.4111
Leadership Council for Metropolitan Open Communities
The Legal Action program of Dr. Martin Luther King’s Leadership Council for Metropolitan Open
Communities provides free investigations and legal services to those who may have experienced
discrimination in the search for housing (rental or home purchases), home loans or other real estate related services. Additionally, the Council regularly monitors area real estate and lending practices.
111 W. Jackson Blvd., Twelfth floor, Chicago, IL 60604
Contact: John Lukehart, Executive Director • Tel. 312.341.5678 ext.246 Tel. 312.341.5678 • Fax. 312.341.1958
Lifespan
Lifespan helps domestic violence victims in need of counseling and legal services concerning child support, custody and visitation.
20 E. Jackson, Chicago, IL 60604 [email protected] • Tel. 312.408.1210
Loyola University Chicago Community Law Center 25 E. Pearson, Chicago, IL 60611
Contact: Theresa Ceko, Clinic Director • [email protected] • Tel. 312.915.7830 Pro Bono Advocates
Pro Bono Advocates offers service in domestic violence cases and civil orders of protection for low-income residents of Cook County.
28 N. Clark St, Ste. 630, Chicago, IL 60602
Mon to Fri: 9a.m. to 11:30a.m.
[email protected] • Tel. 312.827.2420 • Fax. 312.827.2425
Cabrini Green Legal Aid Clinic 312.738.2452
CARPLS Legal Aid Hotline 312.738.9494
Center for Disability and Elder Law
312.908.4463
Center for Law and Human Services
312.341.1666
Chicago Bar Association, Lawyer Referral Service
312.544.2000
Chicago Kent College of Law Legal Services Center
312.906-5050
Chicago Legal Clinic, Inc.
312.226.2669 • 773.854.1610 • 312.726.2938
Chicago Volunteer Legal Services Foundation
312.332.1624
Cook County Advice Desk
Daley Center, Sixth Fl; Walk-ins only
DePaul Law School Legal Clinic
312.362.8294
Legal Clinics
and Referral Services
Illinois State Bar Association, Lawyer Referral Service
312.726.8775
The Institute for Justice
773.503.8576
Lawyers’ Committee for Better Housing
312.347.7600
Legal Assistance Foundation of Metropolitan Chicago
312.341.1070
Loyola Law School Legal Clinic Elder law Clinic: 312.915.7830 Child law Clinic: 312.915.6481
Tax Clinic: 312.915.7176
Community Law Center: 312.915.7830 MacArthur Justice Center
773.503.8576
Northwestern University Law School Legal Clinic
312.503.8576
Technology and Intellectual Property Clinic
312.362.8294
Uni. of Chicago Mandel Legal Aid Clinic
Additional Referral Services
Association House
773.276.0084
AIDS Legal Council 312.427.8990 Chicago Legal Clinic
773.731.1762
City of Chicago, Department of Housing
866.728.3466
Cook Co. Hospital(AIDS Legal Council)
312.733.8026
Federal Trade Commission 877.382.4357
Lawyers United for Debt Relief 312.939.2221 Lifespan 312.408.1210 Midwest Community on Veterans’ Counseling 773.722.2601 • 773.826.2244
Metropolitan Family Services 888.239.2227
Pro Bono Advocates 312.827.2400
Uptown People’s Law Center
773.769.1410
Veterans’ Resource Center
773.684.5500
Finding a Private Attorney
Chicago Bar Association Consumer Lawyer Referral Program
The Lawyer Referral Service program screens attorneys for experience, the appropriate license to practice in Illinois and assurance the attorneys are in good
standing with the Illinois Supreme Court and maintain professional
liability insurance. Clients may be referred by an area of law, location or foreign language needs. A $30 administrative fee for the Chicago Bar Association will be
collected as an initial consultation fee with the attorney. The referred lawyer may also charge a fee for time and service, but any additional fee should be discussed
directly with the lawyer prior to the meeting. A referral request to receive the name and number of an attorney to contact for assistance may be completed
online at www.chicagobar.org.
Tel. 312.554.2001 • Hearing Impaired. 312.554.2055
Mon to Fri: 9a.m. to 4:30p.m.
Illinois State Bar Association – Illinois Lawyer Finder
The Illinois State Bar Association provides basic legal information and lawyer
referrals online and over the phone. Only basic information is needed and lawyers are referred based on geographic area and the type of legal problem. Once you receive the contact information, you must contact the referred lawyer’s
office to request an appointment for an initial consultation – the lawyer will not contact you. The referred lawyer has agreed to provide an initial half-hour
consultation for a fee not to exceed $25 – be sure to mention the Illinois Lawyer
Finder referral to ensure this rate. You are not obligated to hire the attorney, and the lawyer is not obligated to represent you.
Tel. 217.525.5297 • Toll-Free: 800.922.8757 • Mon to Fri: 9a.m. to 2.p.m
www.illinoislawyerfinder.com
Pursuing a Pro Se Action
in Small Claims Court
In Pro Se actions, you represent yourself before a judge. In Small Claims Court,
anyone can sue, or be sued, in any civil matter. The maximum amount litigants may
seek in damages is $1,500. A fee is required for filing a Pro Se action for damages of
$1,500 or less. However, those fees may be recovered in a judgment award.
To file a case in Small Claims Court, visit the 6th Floor of the Daley Center at 50 W.
Washington St. There, you will need to write out what happened, when, where and
how much you were damaged, as well as any attempts you made to recover
damages. You should attach any exhibits you believe may help your case, including
copies of contracts, bills, checks, letters and the copy of the City of Chicago
Department of Administrative Hearings “Findings, Decisions and Order” you
received from BACP. You will also need to provide the legal name of the person, or
business, you are trying to sue as well as the address and phone number.
If the plaintiff is filing the suit in Cook County, but the defendant to be served is in
another county, the plaintiff must contact that county to ascertain fees and
proce-dure to have defendant served. Defendants usually have the option of transferring
a case to a regular civil docket. You may want to consult a private attorney and keep
the attorney’s contact information on hand in the event this occurs.
Tel. 312.603.5626
For claims over $1,500, call 312.603.5145 for additional information
Pro Se Resources
Chancery Division Advice Desk
Assists pro se litigants in the Chancery Division of the Circuit Court of Cook County, particularly those litigants facing mortgage foreclosures. Advises litigants
on processes, potential defenses and alternative courses of action.
Richard J Daley Center, Room 1303, 50 W. Washington Chicago, IL 60602
Mon to Fri: 9a.m. to 12p.m.
The Chicago Bar Association – Your Guide to Law
General information concerning Pro Se Court is available along with a variety of other legal information in the handbook, “Your Guide to Law.”
The guide may be accessed online at
www.chicagobar.org/AM/NavigationMenu/Public/GeneralLegalInformation/ PublicInformationBrochures/YourGuidetoTheLaw.pdf
Clerk of the Circuit Court of Cook County
The Clerk of the Circuit Court of Cook County provides an Online Self Help Center organized by general topics to help non-lawyers access public resources
and information. Small Claims Court forms are also available through its site. www.cookcountyclerkofcourt.org/?section=PROSEPage
Collection Self-Help Desk
Located in the Post-Judgment Collection Court in the Daley Center. Provides referrals, advice and information to pro se debtors and creditors in
post-judgment collections. Appointments limited to 26 litigants per day and are
made on a first come, first served basis.
Richard J Daley Center, Room 1401, 50 W. Washington Chicago, IL 60602 Mon, Tues, Thurs & Fri: 9:30a.m. to 12:30p.m.
Pro Se Help Desk
Assistance with understanding and filling out court documents, explanations on
how to follow judges’ orders. The Help Desk does not provide legal assistance. Pro Se assistance is also available in Spanish daily from 10a.m. to 3p.m.
Richard J Daley Center, Room 602, 50 W. Washington Chicago, IL 60602 Mon to Fri: 8:30a.m. to 4:30p.m. 312.603.5626
Pro Se Web Center
Contains two computer workstations with Internet access to legal resources and
information. The Self-Help Web Center does not provide legal assistance; however, law students are on staff to help Pro Se litigants utilize the workstations.
Richard J Daley Center, Room 602, 50 W. Washington Chicago, IL 60602
Mon to Fri: 8:30a.m. to 4:30p.m.
10
State Agencies
Illinois Commerce Commissioner (ICC)
The ICC’s Consumer Services Division provides assistance to consumers in the resolution of informal complaints with regulated utilities and other entities. Infor -mal complaints, as the name implies, are those handled by the Staff that works for
the ICC, and are not formally considered by the Commission itself. The informal
complaint process is a required step that must be taken before a formal
com-plaint can be filed at the ICC.
http://www.icc.illinois.gov/consumer/complaint/wizard.aspx
Illinois Commerce Commission, 527 East Capitol Ave, Springfield, IL. 62701
Phone:1-800-524-0795
Department of Financial and Professional Regulation
Division of Professional Regulation
Complaints against any individual or entity regulated by the Division of
Profes-sional Regulation may be filed by contacting the Complaint Intake Unit.
www.idfpr.com/Admin/Complaints.asp
100 West Randolph Street, Suite 9-300, Chicago, IL 60601 Phone: 312/814-6910
Illinois Department of Insurance
The Department carries out this mission through effective administration and
en-forcement of the Illinois Insurance Code and related laws and regulations, includ
-ing Title 50 of the Illinois Administrative Code.
https://mc.insurance.illinois.gov/messagecenter.nsf
122 S. Michigan Ave., 19th Floor, Chicago, IL 60603
