SAP Service and
Asset Management
Solution Map
SAP Service and Asset Management
SAP NetWeav
er
Service Management
Service Sales
and Marketing
Service
Contract
Management
Customer
Service and
Support
Installed Base
Management
Warranty and
Claims
Management
Field Service Depot Repair
Service
Management
Analytics
Service Parts
Management
Service Parts
Planning
Service Parts
Procurement
Service Parts
Warehousing
Service Parts
Fulfillment
Servcie Parts
Transportation
Service Parts
Analytics
Enterprise Asset
Management
Investment Planning &
Design
Procurement &
Construction
Maintenance &
Operations
Decommission &
Disposal
Asset Analytics &
Performance
Optimisation
IT Service and Asset
Management
IT Procurement
IT Asset
Management
IT Service
Management
IT Financial
Management
IT Systems
Management
IT Service and
Asset Analytics
SAP Service and Asset Management
Service Management
SAP Product Available
SAP Product Available with Future Releases Future Focus
Partner Product Available
Partner Product Available with Future Releases Collaborative Business Map Available
Sxx, Vxx, Bxx SAP Product & Service Pxx Partner Product For more information see: http://www.sap.com
Service Sales and
Marketing
Account and Contact Management (S4, S7) Marketing & Campaign Management (S4) Lead Management (S4) Opportunity Management (S4) Activity Management (S4) Customer Interaction Management (S4, S8) Service Quotation & Order Management (S4, S8) Service Contract Management (S4, S7)Service Contract
Management
Service Contract Management (S4, S7) Pool Contract Processing(S4) Usage Based Service Contract Management (S4) Service Plan Managment(S4, S7) Service Order Management (S4, S7) Service Confirmation(S4, S7) Service Billing (S4, S7) Usage Based Billing(S4, S5)Customer Service
and Support
Customer Self-Service(S4) Service Request Processing(S4, S7) Customer Interaction(S4) Case Management (S4) Complaints Management (S4, S7) Escalation Management (S4, S8) Product Service Letter(S4) Support Alert Management (S4)Installed Base
Management
Installed Base Management (S8, S4, S26) Mobile Measurement and Counter Reading(S7)Warranty and
Claims
Management
Product and Warranty Registration(S4, S7) Entitlement Verification(S4, S7) Warranty Claim Processing(S7)Field Service
Mobile Service (S4, S5, S26, S16) Contract Management (S4, S7) Strategic Service Planning(S4, S24) Service Order Management (S4, S7, S26) Service Resource Planning(S4, S7) Installed Base Management (S4, S7) Mobile Measurement and Counter Reading(S7) Service Order Confirmation(S4, S7) Service Billing (S4, S6, S7) Usage Based Billing(S4, S5)Depot Repair
Returns & Repair Management (S4, S12, S7) Depot Repair Resource Scheduling(S4, P2, S7) Service Billing (S4, S7)
Service
Management
Analytics
Service Performance Analytics(S7, S4, S24) Service Contract Analytics(S24, S4, P9, S7) Service Order and Quotation Analytics(S7, S4, S24) Customer Analytics(S8, S4, S24) Sales & Marketing Analytics(S4, S24, S7) Cost and Revenue Analytics(S4, S7, S24) Installed Base Analytics(S24, S4, S7) Warranty Analytics(S24, S4, S7) Service Workforce Analysis(S4, S24)SAP Service and Asset Management
Service Parts Management
SAP Product Available
SAP Product Available with Future Releases Future Focus
Partner Product Available
Partner Product Available with Future Releases Collaborative Business Map Available
Sxx, Vxx, Bxx SAP Product & Service Pxx Partner Product For more information see: http://www.sap.com
Service Parts Planning
Strategic Supply Chain Design(S20, S1)
Parts Demand Planning
(S1, S4, S20)
Parts Inventory Planning
(S1, S4, S20, P3)
Parts Supply Planning
(S1, S4, S20) Parts Distribution Planning(S1, S20, S7) Parts Monitoring(S1, S20, S23)
Service Parts
Procurement
Strategic Sourcing(S17, S20, S12, S24)Parts Purchase Order Processing(S7, S20) Parts Invoicing(S20, S9) Supplier Collaboration (S12, S23)
Service Parts
Warehousing
Parts InboundProcessing and Receipt Confirmation(S12, S3, S22)
Parts Warehousing and Storage(S3)
Parts Outbound Processing(S12, S3, S22)
Parts Cross Docking
(S3)
Parts Physical Inventory
(S12, S3)
Parts Quality Control
(S3, S12)
Hazardous Material Handling(S15)
Returns & Repair Management(S4, S12)
Service Parts
Fulfillment
Parts Marketing & Campaign Management
(S4)
Parts Order Processing
(S4, S22, S20, P5) Parts Billing(S7, S4, P5) Entitlement Management (S4) Complaints Processing (S7, S4)
Servcie Parts
Transportation
Parts Transportation Planning(S20, S12) Parts Transportation Execution(S12, S20, S2) Freight Costing(S12, S20)Service Parts Analytics
Parts Supply Chain Monitoring and Control
(S20, S24, S23)
Supplier Delivery Performance Rating
(S24, S23)
Inbound Delivery Monitor
(S24, S23)
Service Fill Monitor
(S24, S23)
Service Loss Analysis
(S24, S23)
Installed Base Analysis
SAP Service and Asset Management
Enterprise Asset Management
SAP Product Available
SAP Product Available with Future Releases Future Focus
Partner Product Available
Partner Product Available with Future Releases Collaborative Business Map Available
Sxx, Vxx, Bxx SAP Product & Service Pxx Partner Product For more information see: http://www.sap.com
Investment Planning &
Design
Business Planning(S9)
Investment Management(S9)
Collaborative Specification & Design(S10, P1)
Maintenance Engineering
(S10, P1)
Interfacing CAD systems(S10, P1)
Project Management(S10)
Maintenance Cost Planning
(S12)
Procurement & Construction
Supplier Qualification & Candidate Selection(S11, S24)
Bidding & Contract
Management(S11, S19, S10) Procurement Process(S11, S9, S22, S19) Document Management(S10, P1) Project Management(S10) Collaborative Construction (P1, S10)
Project and Investment Controlling(S9, S10)
MRO & Services Procurement
(S11, S22, S9, S19)
Maintenance & Operations
Technical Assets Management
(S10, P10)
Workforce Management(S10, S14)
Preventive & Predictive Maintenance(S10)
Maintenance Planning & Scheduling(S10)
Work Order Management
(S10, P6)
Approval Processing(S10)
Contractor Management(S10, S11, S18)
Refurbishment(S10)
Mobile Asset Management including RFID enablement
(S10, S26)
Service Parts & Inventory Management(S12)
Interfacing CAD, GIS and SCADA systems(S10, P1, P6, S21, S25)
Work Clearance Management
(, S10)
Shutdown Planning(S10, P7)
Asset Tracking with RFID
Decommission & Disposal
Asset Transfer & Disposal(S9, S10) Document Management(S10) Collaborative Disposal Management(S10, P1) Project Management(S10) Waste Management(S15) Asset Compliance(S15) Asset Remarketing(S12, S8)
Asset Analytics &
Performance Optimisation
Integrated Asset Accounting
(S9, S10)
Asset & Maintenance Reporting(S10) Asset Performance Management(S10, S24) Reliability Centered Maintenance(S10, S24, P6, P8)
Asset Life-Cycle Costing(S24)
Damage Analytics(S24, S10)
Object Statistics(S24, S10)
Spend & Supplier
Performance Analytics(S24, S11) Predictive Condition Monitoring(S25, P4, S24) Operator Dashboards(S24) Budget Tracking(S10)
SAP Service and Asset Management
IT Service and Asset Management
SAP Product Available
SAP Product Available with Future Releases Future Focus
Partner Product Available
Partner Product Available with Future Releases Collaborative Business Map Available
Sxx, Vxx, Bxx SAP Product & Service Pxx Partner Product For more information see: http://www.sap.com
IT Procurement
Managing Catalog Content(S7) Self-Service Procurement(S11) Service Procurement (S7, S11) Purchase Order Processing(S12) Goods Receipt(S17, S3, S12)Service Delivery Entry
(S17, S7) Invoice Verification(S12) Physical Inventory(S12)
IT Asset Management
Technical Assets Management(S10) Installed Base Management(S8, S4, S26) Configuration Management(S4, S8) Contract Management (S8, S4)Asset Tracking with RFID License Management
IT Service Management
IT Service Desk(S4) Self-Service Requests (S4, S7) Incident Management (S8, S4) Problem Management (S8, S4) Change Management (S8, S4) Integration to Configuration Management(S8, S4) Solution Database(S4, S7) Service Level Management(S8, S4) Release Management (S27) Employee Interaction Center(S4, S14)Project Planning and Execution(S10)
IT Financial
Management
Financial Planning, Budgeting and Forecasting(S13, S9)Costing and Pricing
(S13) Collection and Processing of Usage Data Internal Activity Allocation(S9) Billing(S8)
Fixed Assets Accounting
(S9)
IT Systems
Management
Integration to SAP Solution Manager Integration to External Systems Management Tools Availability Management Capacity Management Continuity ManagementIT Service and Asset
Analytics
Service Contract Analytics(S4, S7, S24)
Installed Base Analytics
(S4, S24)
Resource Planning Analytics(S24, S4)
Service Order Analytics
(S4, S24) Solution Search Statistics Report(S4) Profitability Management (S13, S9) Procurement Analytics (S12) Inventory Analytics(S12)
Asset & Maintenance Reporting(S10)
Financial and
Management Reporting
Business Objectives
Main Process:
Business Objectives:
Asset Analytics & Performance
Optimisation
Managing Fixed Assets & Resources
• Optimize capital equipment and asset utilization
Customer Service and Support
Improving Customer Service
• Add 24x7 customer service
• Increase multi-channel delivery of services
Improving Service Delivery
• Better service levels
• Faster access to relevant information
• Personalized customer interaction
• Improve service quality
Decommission & Disposal
Increasing Revenue
• Improve RFQ/RFP processes
Managing Fixed Assets & Resources
• Improve return-on-investment (ROI) of fixed assets
• Improve physical inventory process
Reducing Operating Costs & Increasing Efficiency
• Reduce transaction costs
Business Objectives
Main Process:
Business Objectives:
Depot Repair
Improving Customer Service
• Better service levels
• Reduce out-of-stock situation
Reducing Operating Costs & Increasing Efficiency
• Improving service delivery
• Streamline order management
• Improve capacity utilization
Field Service
Improving Customer Service
• Better service levels
• Improve service quality
Improving Service Delivery
• Reduce administration, improve business processes
Reducing Operating Costs & Increasing Efficiency
• Increase productivity
• Reduce cost of services
Installed Base Management
Improving Customer Service
• Improve service quality
• Reduce error rate
Reducing Operating Costs & Increasing Efficiency
• Faster access to relevant information
• Integrate processes across divisions and functions
• Reduce order processing costs
Business Objectives
Main Process:
Business Objectives:
Investment Planning & Design
Managing Fixed Assets & Resources
• Minimize investment in operating facilities
• Improve physical inventory process
• Improve return-on-investment (ROI) of fixed assets
• Optimize capital equipment and asset utilization
Reducing Operating Costs & Increasing Efficiency
• Reduce transaction costs
• Lower communications expenses
• Reduce administration, improve business processes
IT Asset Management
Improving Regulatory Compliance
• Improved transparency and auditability of activities
Improving Service Delivery
• Faster access to relevant information
Managing Fixed Assets & Resources
• Improve resource tracking, availability and uptime
IT Financial Management
Increasing Transparency & Accountability
• Improvement of regulatory compliance
• Improve budget processes
Managing Fixed Assets & Resources
• Improve return-on-investment (ROI) of fixed assets
• Reduce lifecycle costs
IT Procurement
Reducing Operating Costs & Increasing Efficiency
• Minimize manual processes
• Lower logistics costs
Business Objectives
Main Process:
Business Objectives:
IT Service and Asset Analytics
Increase Speed & Efficiency
• Flexible, fast and accurate analysis
• Better decisions with accurate and up-to-date information
IT Service Management
Improving Customer Service
• Ensure customers are treated in accordance with pre-defined business rules
Improving Service Delivery
• Increase multi-channel delivery of services
• Improve service quality
Maintenance & Operations
Managing Fixed Assets & Resources
• Optimize capital equipment and asset utilization
• Reduce down-time
Reducing Operating Costs & Increasing Efficiency
Business Objectives
Main Process:
Business Objectives:
Procurement & Construction
Managing Fixed Assets & Resources
• Streamline asset accounting
• Improve physical inventory process
• Maintain asset profiles and records
Reducing Operating Costs & Increasing Efficiency
• Improve procurement processes
• Reduce transaction costs
• Reduce inventory levels
• Reduce order processing costs
• Improve asset and maintenance management
Servcie Parts Transportation
Improving Customer Service
• Better service levels
Increase Speed & Efficiency
• Increase collaboration (internally & externally
Reducing Operating Costs & Increasing Efficiency
• Reduce administration, improve business processes
• Lower logistics costs
Business Objectives
Main Process:
Business Objectives:
Service Contract Management
Improving Service Delivery
• Faster access to relevant information
Increasing Revenue
• Enable cross-sell/up-sell capability
• Improve customer retention and loyalty
Reducing Operating Costs & Increasing Efficiency
• Improving service delivery
• Reduce administration, improve business processes
Service Management Analytics
Improving Service Delivery
• Faster access to relevant information
Increase Speed & Efficiency
• Better decisions with accurate and up-to-date information
• Flexible, fast and accurate analysis
Increasing Revenue
• Develop new markets & niches
• Gain market share
Service Parts Analytics
Improving Customer Service
• Improve process efficiency
• Improve service quality
• Better service levels
Business Objectives
Main Process:
Business Objectives:
Service Parts Fulfillment
Improving Customer Service
• Better service levels
• Reduce late orders
• Complaint management and tracking
Increasing Revenue
• Efficient campaign planning and management
Reducing Operating Costs & Increasing Efficiency
• Reduce order processing costs
Service Parts Planning
Improving Customer Service
• Improve forecast accuracy
• Better service levels
Lowering Working Capital
• Reduce material and component obsolescence
• Increase inventory turns
• Reduce out-of-stock situation
Reducing Operating Costs & Increasing Efficiency
• Reduced service parts inventory levels across the service parts network
Service Parts Procurement
Increase Speed & Efficiency
• Increase collaboration (internally & externally
Reducing Operating Costs & Increasing Efficiency
• Reduce order processing costs
• Reduce administration, improve business processes
• Improve procurement processes
Business Objectives
Main Process:
Business Objectives:
Service Parts Warehousing
Lowering Working Capital
• Improve capacity utilization
• Reduce inventory carrying costs
Reducing Operating Costs & Increasing Efficiency
• Reduce inventory levels
• Lower logistics costs
• Improve inventory visibility
Service Sales and Marketing
Improving Customer Service
• Provide a single face to the customer
• Shorten proposal/quotation cycle
Increasing Revenue
• Develop service offerings
• Efficient campaign planning and management
• Enable cross-sell/up-sell capability
Warranty and Claims Management
Improving Customer Service
• Add 24x7 customer service
• Better service levels
Improving Service Delivery
• Faster access to relevant information
Increase Speed & Efficiency
• Better decisions with accurate and up-to-date information
• Increase collaboration (internally & externally
Solution Map Product Table
Key
Description
S1
Advanced Planning & Scheduling (applies to mySAP SCM)
S2
Event Management Engine (applies to mySAP SCM)
S3
Extended Warehouse Management (applies to mySAP SCM)
S4
mySAP Customer Relationship Management
S5
mySAP Customer Relationship Management: SAP Usage Based Billing
S6
mySAP Customer Relationship Management: SAP Workforce Optimization
S7
mySAP ERP
S8
mySAP ERP / mySAP Customer Relationship Management
S9
mySAP ERP / mySAP ERP Financials
S10
mySAP ERP / mySAP Product Lifecycle Management
S11
mySAP ERP / mySAP Supplier Relationship Management
S12
mySAP ERP / mySAP Supply Chain Management
S13
mySAP ERP Financials
S14
mySAP ERP Human Capital Management
S15
mySAP ERP: SAP Environment, Health and Safety
S16
mySAP Mobile Business Solutions
S17
mySAP Supplier Relationship Management
S18
mySAP Supplier Relationship Management: Strategic Sourcing
S19
mySAP Supplier Relationship Management: Supplier Enablement
S20
mySAP Supply Chain Management
S21
SAP for Utilities: SAP GIS Connector Package
Solution Map Product Table
Key
Description
S23
SAP Inventory Collaboration Hub (SAP ICH)
S24
SAP NetWeaver Business Intelligence
S25
SAP NetWeaver Exchange Infrastructure
S26
SAP NetWeaver Mobile
Solution Map Partner Interface Table
Key
Description
P1
Computer Aided Design
P2
External Scheduling
P3
MCA xApp Service Inventory Optimization
P4
Plant Data Collection
P5
SAP Price and Margin Management by Vendavo
P6
Process Control
P7
Project I.App by Impress Software
P8
RCMO - Reliability Centered Maintenance and Optimization for SAP Service and Asset Management by Meridium
P9
Service Performance Management by Digital Fuel Technologies
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