Company Over
Business solutions
and security
services
Each day, GardaWorld solves tough problems; we secure global commerce and protect our clients’ people, assets and reputations. They see us as a vital interconnected partner. In less than two decades, our work has taken us from the oil fields of Iraqi Kurdistan to the financial institutions of the US and airports across Canada. We are now the largest
privately owned business solutions and security services company in the world.
We operate across a broad range of sectors, such as financial services, infrastructure,
natural resources and retail. Our clients include Fortune 500 companies, governments and humanitarian relief organizations.
All our people across our businesses share one overriding objective: to protect and enhance our clients’ businesses, securing their place in a complex world.
Headquartered in Montreal, Canada, our 45,000 highly trained, dedicated professionals serve clients in North America, Latin America, Europe, Africa, Asia and the Middle East.
W
e are
G
arda
W
or
ld
All amounts are expressed in US dollars unless otherwise indicated. All employee counts are as at January 31, 2013.
We
protect
and
enhance
our clients,
securing their place
in a complex world.
The
leading
provider
of business solutions
and security services
in the world.
Admired for our
entrepreneurial spirit;
trusted
to overcome
today’s business
challenges.
“ GardaWorld is different from the competitors because
everyone of us is fully committed. We all work with a
strong sense of ownership. I’m proud to have worked for
GardaWorld since 1997 and I wouldn’t trade this
profession because I have the best job in the world.”
Marc Généreux, Patrol Officer at GardaWorld Protective Services, Montréal
What people say about us
We take pride in delivering outstanding customer service and providing an environment in which our staff can thrive. But don’t just take our word for it. Here’s a selection of comments from our clients and employees.“ I love the thrill of meeting
new people, and you never
know what you’re going to
get. I also enjoy building
rapport with our clients.
I get along with them well
and I am determined to try
small things to make their
day a little easier.”
“ Your attention to detail,
level of communications
and overall straightforward
insistence on the
maintenance of solid safety
and security standards is
the finest I have witnessed.”
Crisis management consultancy, Haiti
“ Most of our clients specially
those who are frequent
travelers have chosen
Toronto Island Airport to be
one of their top and favorite
airports to travel from due to
the service that your staff
have been extending to this
airport. Congratulations and
thank you again for the
excellent work.”
A global leader
Entrepreneurial We own our business, and are ambitious and confident about our place in the world.
Reliable
We deliver what our clients expect, when they expect it. We have built GardaWorld on the reputation of client care and commitment to deliver best-in-class service. Accountable We understand the importance of strong governance and maintain the highest standards of compliance.
Responsible
We are committed to protecting our clients’ people and assets as if they were our own.
Flexible
We act with a sense of urgency and are known for our agility.
GardaWorld is a global leader, facilitating global commerce in a complex and
interconnected world.
Our values define our interaction with our customers.
Our seal signals the strength of our commitment to our clients and the bravery and decisiveness of our people.
The lion represents the best of GardaWorld: a leader with a strong will to protect what our clients hold dear.
The beginning
Quebec-born entrepreneur Stephan Crétier founds
1995
1998
1999
2003
Canadian expansion
Trans-Quebec Security changes its name to Trans-Canada Security Corp and goes public on the Alberta Stock Exchange (now the TSV Venture) at $0.10/share. Trans-Canada Security Corp completes its first acquisition – Admari Group in Quebec City.
Renamed Garda
Trans-Canada Security Corp purchases Garda Security Group, one of the leading security providers in Eastern Canada. The company becomes Garda World Security Corporation.
Begins Toronto Stock Exchange trading
Garda receives approval to begin trading its Class “A” Shares on the Toronto Stock Exchange at $1.35/share.
The company enters the cash-handling services market with the acquisition of Secur, the $48M armored car division of the Quebec credit union Desjardins. This is Garda’s ninth acquisition and gives the company a strong position in Eastern Canada.
A success story from
the ground up
As the world’s largest privately owned security company, GardaWorld was built from the ground up, with a focus on improving talent within the industry, offering a best-in-class service, building our clients’ trust and exceeding their expectations. It is why we are known for our
outstanding customer service.
45,000+
GardaWorld employees on 5 continents
US$5B+
currency processed every day, making us the fastest- growing currency processor in North America
19,000+
GardaWorld clients around the world
300+
2004
2006
2009
2012
Enters aviation services marketGarda begins its partnership with the Canadian Air Transport Security Authority (CATSA), after winning the contract to perform pre-boarding security screening at Toronto Pearson International Airport. The company steps up to the challenge and creates a world-class screening operation now present in 28 airports across Canada.
Enters a brave new world The company starts to expand its global protective services throughout the Middle East by merging high-threat operations of Vance International and consulting firm Kroll Security International. It also continues the expansion and consolidation of its cash services presence in Midwestern United States with the acquisition of seven local companies. Garda is named “publicly traded Company of the Year” by Les Affaires, a leading business weekly newspaper in Canada.
Consolidates position in diplomatic security market Garda consolidates its leadership position in the diplomatic security market as it secures a $100M+ contract with the United Kingdom’s Foreign and Commonwealth Office (FCO) to provide security services for the British Embassy in Baghdad and the British Embassy Office in Basra, Iraq.
Creating sustained value The $1.1B+ buyout of Garda by founder, President and CEO Stephan Crétier takes place. CEO Stephan Crétier is the recipient of the Diamond Jubilee of Queen Elizabeth II Medal. Customer retention has always been the bedrock
of GardaWorld’s success. More than 60% of the company’s growth in our first 10 years was organic – new business from existing clients, referrals or customers won from the competition.
Employees at all levels take full accountability not only for their operational performance, but also for making the customer experience the best it can be.
Strategic locations North America Europe Latin America Middle East Africa Asia
Cash
Services
Protective
Services
Aviation
Services
International
Protective
Services
Our services
GardaWorld operates across a range
of highly focused business segments.
Each of our business segments
works with clients to create
tailor-made solutions.
Managed collaboratively, our
businesses span borders, creating an
international footprint that enables our
clients to tackle the many challenges
faced in today’s global economy.
“ This is a great
company that hires
great people and
helps them live
their version of the
American dream.”
Florida Governor Rick Scott while addressing members of GardaWorld’s Cash Services teamCash
Case study
Financial institutions
On time, on track,
on budget
The major North American financial institutions look to us for efficient and accurate solutions for their cash services needs.
Our expertise helps them minimize risk, increase productivity and add value to their processes and systems. Our advanced information technology platforms deliver value-added services such as package tracking, consolidated electronic reports for simplified
reconciliation of accounts and deposits and the use of electronic transfer and check imaging. We help them source talent so they can focus their time and energies on their core business.
Cash
Services
Secure currency solutions for a complex world GardaWorld processes and moves cash in the global economy. As the leading provider of cash services in North America, we offer a fully integrated cross-border service deliverysolution to all our clients, from Fortune 500
corporations to small businesses. Our solutions are tailored to meet
individual business needs. With the best staff in the industry, we deliver peace of mind,
allowing our clients to concentrate on what they do best.
100,000+
pickups performed each day
250+
branches
12,500+
highly trained employees
12,000+
Why Cash Services
What we do is simple – move and process cash and valuables for clients securely, safely and efficiently. Our process is unique – we combine scale and size. GardaWorld has the most expansive physical presence and infrastructure in North America, with a flexible approach and an entrepreneurial mindset. That’s what sets us apart and it’s how we deliver more to our clients, every day. Our clients operate in an increasingly complex regulatory and risk environment. We at GardaWorld are focused on leadership across all facets of risk – reputational, operational, technological and financial. We continue our mission to become the undisputed industry leader in risk mitigation, compliance, corporate governance and integrity. Notably, reinforced by the industry’s exclusive ISAE 3402
certification, we remain the only fully integrated North American service delivery platform. Our highly trained professionals securely and efficiently process and move cash and valuables for clients in a variety of sectors. Our commercial knowledge and entrepreneurial spirit mean we truly understand the business imperative of this core function.
Entrepreneurial mindset Superior client service Value-driven solutions tailor- made to specific business challenges and clients Longest staff retention rates in the industry Largest fleet of armored vehicles in North America Operations in all 48 continental US states and Canada, meaning we benefit from scale and size
D ep os it p ic k-up s Cas h re ple ni shm en t ( n ot e s a nd c he ck s) Secure transp ort of cash and co ins Unf t notes
Secure currency transportation
cash and c oins Secure tran sport o f Cash Services Cash Services Cash replenishment First-line maintenance Deposit pulls
Collection & delivery Cash & coin processing Reconciliation management Secure storage Check imaging Inventory counts Cash forecasting Cash Vault
The nerve center of the
cash ecosystem in
Canada and the US
GardaWorld Cash Services plays a central role in the currency supply chain. From providing ATM services to banks so that their customers can easily deposit and take out money from their accounts, delivering cash to retailers or transporting new notes from and returning unfit notes to central banks.
We have the most
expansive pan-American physical infrastructure, supported by the industry’s most modern processing equipment and established comprehensive shuttle network. Public consumers Secure transp ort of cash and co ins cash and c oins Secure tran sport o f Cash Services Cash Services
Protective
Services
“ GardaWorld was able to
quickly adapt to our reality
and facilitated our work and
particular requirements.
Our assigned GardaWorld
professional even managed
to get ahead of the situation.”
Cindy Hachey, Evenko,Case study
Commercial buildings
and condominiums
Be safe, be lucky
Loto-Québec, a Quebec government corporation, runs a public lottery. It awarded GardaWorld more than 2,800 hours per week to merge two security units with the aim of increasing synergy and optimizing security services.
Our security team effectively created, developed and implemented an integrated emergency evacuation plan, an electronic reporting management system, an ongoing training program and a security officer procedure manual.
The new system, plans and procedures implemented by our security experts facilitated Loto-Québec to reach their business objectives by being more
Protective
Services
Securing people and assets in a complex world A security officer is often the first point of contact representing an organization.GardaWorld provides professional, trained security staff to protect people and business assets. We recruit the best employees in a very competitive job market and place the right people in the right organizations. We inspire our employees to do their best work in the security officer role. We understand our clients’ business needs and align our capabilities to ensure best-in-class solutions are provided to each one. We believe local expertise matters. That’s why our people know the towns and cities across Canada inside and out, which helps set us apart. Our flexible and efficient security and specialized staffing model are shaped around the business objectives of our clients. Our security professionals guard our clients’ assets, welcome and greet their customers and effectively respond to challenging situations.
22,000+
professionals across Canada
600,000+
hours worked each week by employees
Specialized staffing model shaped around clients’ business objectives Flexible, efficient mobile patrols Recruitment and human resources services Best talent in the industry
Ongoing training for all staff
Thorough supervision National control center
Why Protective Services
We create a sense of safety and security to effectively deal with challenges and threats and enhance customer care. We know our business is competitive and talent is the competitive advantage we offer to our clients.
Our flexible, fully trained workforce delivers all-round security. We are a turnkey provider of risk management and security services across Canada. Case study
Detention
centers
Safety behind
closed doors
The CBSA Holding Center, a medium-security detention center operated by the Canada Border Services Agency (CBSA), holds individuals who have contravened the
Immigration Act. We provide highly trained security officers onsite who are experienced in security and first aid. The success of our work at the center is largely attributable to our personalized
management process, supervised field integration training and knowledge of relevant laws such as the Immigration and Refugee Protection Act.
Thanks to our mandate with CBSA, we are able to
demonstrate that an effective public-private partnership contributes to reduce costs, optimize services and increase
“ Other than training new
screening officers to reach
their goals and perform to
high standards, what
I enjoy most about my job
is working with an amazing
group of people. I also like
working with the public,
meeting new people from
all cultures, and giving great
customer service.”
Kristen Parker, Screening Officer and Team Leader, Macdonald-Cartier International Airport – Ottawa, GardaWorld Aviation Services
Aviation
Services
Case study
Airports
Safely and swiftly
on-board
Passengers traveling through Winnipeg International Airport in Canada are moving through security screening checkpoints faster and more securely than ever before. Using highly trained staff and sophisticated boarding pass security systems,
GardaWorld has cut average screening time by more than half for travelers making their way through the domestic and
Aviation
Services
Securing safe passage in a complex world
Rigorous airport screening has become the norm for travelers across the globe. We aim to protect
passengers while making their experience as efficient and pleasant as possible. The friendly, approachable manner of the GardaWorld team is part of what sets us apart. GardaWorld deploys specialized airport security professionals to protect passengers, cargo and staff in airports across Canada. Our team helps ensure the safe, efficient and timely movement of people, goods and services. They guard, screen and chaperone passengers, and are trained to respond to challenging situations. Advancements in
technology and increasing levels of sophistication are reshaping the airport security business, and GardaWorld is at the cutting edge of these developments.
Why Aviation Services
We are the largest airport security screening provider to the Canadian Air Transport Security Authority (CATSA).
We protect the traveling public and enable smoother and safer cross-border business interactions. Our security professionals who screen passengers understand that travel still needs to be a positive experience, and know how to effectively respond to challenging situations.
80%+
passengers traveling between Canada and the US are
screened by GardaWorld
5,000+
airport security professionals
34M+
passengers screened at
Toronto Pearson International, the busiest airport in Canada
40%+
of all Canadian airports’ pre-board screening is performed by GardaWorld Aviation Services
International Protective
Services
“ We have just arrived back
from Basra and I thought
that I would drop you a line
to let you know how pleased
we were with the security
and assistance provided
by GardaWorld in Iraq. The
briefing in London meant
that we were well prepared
for events on the ground.
We felt that we were safe at
all times and we managed
to achieve more than we
anticipated in the field, which
was due to the assistance
provided by your teams.”
Case study
Oil & gas
Mobile security
We have been providing security services to Schlumberger – the world’s largest oilfield services company – throughout Basra in Southern Iraq since September 2012.
Our project covers a vast geographical area and includes perimeter security and access control at its main base camp; drill and rig-site security at multiple locations; roving patrols; a dedicated medical team; and a permanent onsite expatriate management team.
GardaWorld is responsible for moving all Schlumberger project personnel through our mobile security and journey
management in support of their projects on the oilfields in Southern Iraq. We currently have 40+ PSD vehicles
International
Protective
Services
Securing people and assets in a complex worldThe International Protective Services business line works specifically in complex emerging
markets to deliver flexible, discreet, avoidance-based security and protective services. We employ more than 3,500 staff and are fully licensed and compliant with local regulatory standards in all countries in which we operate.
As a founding signatory of the International Code of Conduct for Private Security providers (ICoC), we are trusted by our clients in the diplomatic, development, defense, oil & gas and infrastructure sectors as a transparent and responsible partner. Together, we provide exceptional risk mitigation services to secure people, assets and reputation in an increasingly uncertain world.
Our expert teams are able to fully support our clients’ operations by having a deep understanding of their specifc business needs as well as the environments in which we are working. Information-led approach Fully licensed and regulated Local-first recruitment policy Investment in training Network of local contacts Community relations
3,500+
professionals in emerging markets Case studyInfrastructure
Addressing power
issues in Libya
Earlier this year GardaWorld was selected by a German multinational engineering and electronics conglomerate to support an infrastructure project in the southwest Ubari region. Our team is an integral part of a project that will bring together three separate companies to address local power issues. We are providing a range of security services including a site security manager, mobile security and Why International Protective Services
We provide static security, mobile security, close protection, threat monitoring and reporting, training, crisis response, risk management and logistical support. These services are deployed by specialized security professionals, across complex, high risk and emerging markets with discretion, local expertise and deep sector knowledge.
Corporate citizenship
We take advantage of our size, reach and expertise to play an active role in solving local issues in the communities where we operate.
“ It is obvious that GardaWorld is committed to providing the best possible service in the worst possible situations.”
Jon Good, Manager of Alternative Cash & Electronic Services at Susquehanna Bancshares Inc, on GardaWorld’s response during Hurricane Sandy
From a broad perspective, we help people improve the quality of life in their communities. We focus on reducing our environmental impact and carbon footprint by investing in an efficient fleet with maximized routes.
We strive to create a great place to work for our more than 45,000 team members – a place they can be proud of.
We recognize the importance of giving back to society. Our aim is to have a positive social, economic and environmental impact on the communities where we live and work.
Our culture of local engagement has seen us work in regions across the world to improve the lives of others. That commitment to local engagement spans educational projects in Afghanistan, providing health services to rural communities in Kurdistan to community building in North America.
In disaster situations, we provide relief by protecting people and assets with speed and efficiency.
Governance
Our clients rely on us to protect their reputations,
and we take this responsibility seriously. We have a process approach to preparation, management and planning.
This involves maintaining the readiness of the whole organization to respond to the most severe disruptions – at any time.
Our approach to governance is guided by two of our core values: reliability and accountability. We take every reasonable step to safeguard the security of our own people, property and information, as well as those of our clients. We have a responsibility to those who rely on us, and on whom we rely, to create and maintain an environment where they can thrive and perform safely and with confidence.
Shaping best practice
International regulation and accountability have become a major focus for the security services industry. And we are at the forefront of shaping best practice: we are member of the Steering Committee for the final negotiations of the Charter to form the Oversight Mechanism of the International Code of Conduct for Private Security Service Providers (ICoC).
Our employees follow five guiding principles, designed to encourage honest and ethical behavior: upholding the law, confidentiality, integrity, fairness and loyalty.
Every day, we continue our journey to become the undisputed industry leader in risk
mitigation, compliance, corporate governance and integrity.
We protect our clients, people, reputation, investments and assets through a rigorous approach to preparation, management and planning.
Now privately owned, we are in a stronger position to take advantage of organic and acquisitive growth opportunities, to expand into new industries and markets. We are continually seeking improvements and efficiencies that translate directly to our clients in a seamless client experience.
Careful investment has built a solid, durable foundation for each of our businesses, meaning we can assure clients of our superior and sustained ability to deliver the future services they need in new markets.
No matter where we are, in established or new markets, our entrepreneurial spirit – our ambition, agility and drive – is in everything we do; it is the essence of who we are and the core of our client focus. A spirit brought to life by the hardest workers in the industry, committed to delivering quality, efficiently.
Where we are heading
Since 1995, we have grown to become
a successful, global business by being a
trusted partner to our clients – we pride
ourselves on jointly overcoming challenges.
That trust will be critical as we continue
toward our vision to be the world’s leading
provider of business services and security
solutions, protecting and enhancing our
clients’ businesses and building confidence
in a complex world.
World Headquarters Protective Services Headquarters 1390 Barre Street Montreal, Quebec, Canada H3C 1N4 Cash Services Headquarters 700 S. Federal Highway Suite 300 Boca Raton, Florida 33432 USA International Protective Services Headquarters Offce 303,
Currency House, DIFC PO Box 482069 Dubai, UAE garda.com
