MAINTENANCE MANAGEMENT CERTIFICATE PROGRAM

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MAINTENANCE MANAGEMENT

CERTIFICATE PROGRAM

SPRING & FALL 2014

touching lives

Highly‑trained maintenance

managers are the key to

trouble‑free, productive and

profitable operations.

Bryant Conference Center

Tuscaloosa, Alabama

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Maintenance Management Certificate Program

Highly-trained maintenance managers are the key to trouble-free, productive and profitable operations. If these specialized managers have state-of-the-art information and techniques, they can save an organization time, money and headaches.

The Maintenance Management Certificate Program offers a comprehensive management development program for maintenance management professionals. In order to receive a certificate of completion from The University of Alabama, a participant must attend all six required sessions and complete one 2-day elective session within a three-year period; complete all work as assigned; and be present for all class activities. (For a documented emergency, a participant can miss up to 1 ½ hours of the curriculum and still graduate.) This non-credit certificate will establish a permanent record within the College of Continuing Studies documenting the recipient’s exposure to state-of-the-art maintenance management techniques.

The Maintenance Management Certificate Program consists of six required two-day seminars:

u Maintenance Management

u Storerooms: Inventory/Spare Parts Management

u Management Skills for Maintenance Managers and Supervisors u Management Strategies for Maintenance Managers and Supervisors u Predictive Maintenance Programs and Their Methodologies u Budgeting for Maintenance: A Behavior-Based Approach

And a choice of one of the following specialized elective seminars:

u Managing Factory and Process Industry Maintenance u Managing Building and Facilities Maintenance

Each of the required seminars will be offered at least once a year. The elective seminars will be scheduled when enrollment justifies. While no course sequencing is required, it is suggested that “Maintenance Management” and/or “Management Skills for Maintenance Managers and Supervisors” be taken early in the certificate process. This is particularly important for new maintenance managers and supervisors.

The certificate is an important credential that all maintenance management professionals should have.

Who Should Attend?

New as well as experienced maintenance managers and supervisors and other administrators responsible for the maintenance function within their organization will benefit from this powerful and specialized certificate program.

Money Back Guarantee

If you attend any one of the Maintenance Management Certificate Program two-day seminars and are not satisfied, you will receive a FULL REFUND of your registration fee.

March 3-4, 2014

(Monday - Tuesday)

Management Skills for Maintenance Managers and Supervisors

March 5-6, 2014

(Wednesday - Thursday)

Management Strategies for Maintenance Managers and Supervisors

May 13-14, 2014

(Tuesday - Wednesday)

Budgeting for Maintenance: A Behavior-Based Approach

August 11-12, 2014

Predictive Maintenance Programs and Their Methodologies

August 13-14, 2014

Storerooms: Inventory/Spare Parts Management

October 13-14, 2014

Maintenance Management

November 3-4, 2014

Managing Factory and Process Industry Maintenance

November 5-6, 2014

Managing Building and Facilities Maintenance

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Faculty for the Maintenance Management Certificate Program includes the following professionals:

JOEL LEVITT

has 25 years of experience in many facets of maintenance including process control design, source equipment inspector, electrician, field service technician, maritime operations and property management. Prior to that, Levitt worked for a CMMS vendor and as an owner/manager in manufacturing. He has a degree in Computer Science with graduate work in business, psychology and engineering.

Mr Levitt has trained people from virtually every one of the Fortune 500, and from most of the Fortune Global 500. Many have come back and requested consulting or customized maintenance management training for their in-house staff. Over 15,000

maintenance professionals have enjoyed his training in 21 countries in over 500 public workshops in more than 20 countries. 98% of attendees rate the program very good to excellent!

He has written 10 books on managing aspects of maintenance and published over 100 articles for the trade press.

SAM McNAIR

is a Certified Maintenance and Reliability Professional with 32 years of experience in discrete manufacturing, chemical process industries, mining, machine processes, automation, aviation, construction and utilities. He has more than 20 years of experience in implementing maintenance, reliability, and asset management in many of those industries. He has held a range of positions in information technology, operations management (including Lean Manufacturing and TPM), maintenance and reliability management, new business development, product and process development, plant and process design, and new plant construction.

ANDREW NORMAN

has more than thirty years of experience in manufacturing industry as a lubrication specialist and manufacturing engineer, college instructor, equipment

superintendent, and diesel propulsion systems expert. He has extensive experience in lubrication maintenance and reliability, manufacturing processes, process documentation, plant management, and all phases of industrial asset management. Andrew began his career with Detroit Diesel Allison as a hands-on line mechanic, advancing to a field mechanic and later to the position of field service manager. He then joined Inman and Associates as an

equipment superintendent in their bridge building and sewage treatment plant construction divi-sion where he was responsible for all maintenance personnel, and the maintenance of

all mechanical equipment ranging from small engine components to large earth moving equipment (bulldozers, cranes, excavators, etc.).

R. KEITH MOBLEY

has earned an international reputation as one of the premier consultants in the fields of plant performance optimization, reliability engineering, predictive maintenance and effective management. He has more than 35 years of direct experience in corporate manage-ment, process design and troubleshooting. For the past sixteen years, he has helped hundreds of clients worldwide achieve and sustain world-class performance.

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General Information

Registration

The registration fee for each 2-day program is $995 per person. The fee covers the cost of the sessions, hand-out materials, refreshment breaks and daily lunch. Lodging is the responsibility of the participant.

A 10% discount is available for organizations submitting multiple registrations of 3 or more to any one seminar. (NOTE: Multiple registrations must be processed together for this discount to apply.) A 10% discount is also available for members of the C&BA Commerce Executive Society. Participants who register less than five working days prior to each program date should do so by phone to ensure confirmation of their registration. Treasury regulations may permit an income tax deduction for educational expenses (registration fees, travel, meals and lodging) undertaken to maintain or improve professional skills.

Maintenance Management Certificate Program Graduation Criteria:

1. Attend all 14 days (six 2-day required seminars and one 2-day elective seminar) within a three-year period.

2. Complete all work as assigned.

3. Be present at all class activities. (For a documented emergency a participant can miss up to 1 1/2 hours of the program and still graduate.)

Schedule

Registration/check-in will be from 8:00 to 8:30 a.m. on the first day of each 2-day program. Sessions run from 8:30 a.m. to 4:30 p.m. daily with a one-hour break for lunch.

Continuing Education Unit (CEU) Credit

The CEU (non-credit) has been designed to recognize the efforts made by individuals in approved continuing education programs. Each 2-day course offered in this brochure has been assigned 1.4 CEUs. Upon your request and payment of a $10 fee (per course), you may receive a certificate of completion which identifies the number of CEUs awarded. CEUs will not be awarded for partial attendance.

Location and Lodging

All programs will be held in the Bryant Conference Center (BCC), 240 Bryant Drive, a premier learning facility located on The University of Alabama campus in Tuscaloosa. While at the Bryant Conference Center, make plans to visit the Paul W. Bryant Museum directly adjacent to the Center.

Rooms for the programs held at the Bryant Conference Center may be reserved at the Hotel Capstone. For reservations, please call 800-477-2262 or log-on to Hotel Capstone’s website: • http://www.hotelcapstone.com/

• Select your arrival date and departure date

• Under GROUP CODE type in CCS for your discounted group rate

• Under comments please type in the name of your group prior to completing your reservation. After registering for the program, information is available about alternative lodging accommodations with short driving distance to the Conference site.

Parking

From I-20/59, take the McFarland Boulevard/US 82 exit and proceed north to the University Boulevard interchange. Exit and turn right. Stay on University Boulevard down the hill and turn left on Second Avenue. Open parking will be on your left, the Bryant Conference Center complex on your right. In addition to the parking lot on Second Avenue, you may also park in the Coleman Coliseum parking lot. Upon registration confirmation, registered participants will receive a parking permit to be displayed inside the participant’s vehicle wind-shield. If you have any questions regarding your parking permit, please call 1-866-432-2015.

Cancellations and Refunds

If you must cancel, a full refund may be granted up to 10 working days prior to each two-day session. Thereafter, an administrative fee of 25% of the registration fee will be charged against your refund. Refunds cannot be made on the day a program begins, but a substitute participant may be designated. The University of Alabama reserves the right to cancel, post-pone or combine class sections, to limit registration or to change instructors. Any money-back guarantee offered on specific programs does not necessarily apply to other programs of The University of Alabama College of Continuing Studies.

Additional Information

For more information, call Brenda H. Truelove at (205) 348-9066; fax to (205) 345-9276 or email: [email protected]. You may write to her at The University of Alabama, College of Continuing Studies, Box 870388, Tuscaloosa, AL 35487-0388.

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Maintenance Management

Budgeting for Maintenance: A Behavior‑Based Approach

Who Should Attend?

These courses are for maintenance

managers, supervisors, leads, Computerized Maintenance Management System

managers, planners, engineers and people who are in training for these positions. It is designed for all types of maintenance environments including factories, buildings, and fleets. There is also an advantage to having representatives from operations and stockrooms for their perspective and input. Program includes a workbook that is based on the text “Handbook of Maintenance Management” Second Edition by Joel Levitt.

Learning Objectives

u Ways to cut the cost of your repairs by teaching 5 planning techniques to your trades people

u How to ensure uptime with Reliability Centered Maintenance and how to use work sheets

u How to use 3 TLC techniques to slash breakdown

u Specific techniques for Lean Maintenance for the 21st Century u 16 reasons to outsource. Choosing and using contractors (as a

competitive advantage)

u In-sourcing and TPM: what it is, how and when to do it, and who to do it with

u How to use the CMMS to help manage operator-centered maintenance activity

u Maintenance budgeting and effective financial modeling u When outside contracts are indicated and how to select them

u How to compute the optimum intervals for component replacements and other preventive/predictive maintenance efforts

Who Should Attend?

Anyone interested in or affected by the performance of Maintenance or Reliability functions – directly or indirectly – will find value in this subject matter, including: Operations Managers, Maintenance Managers, Controllers, Reliability Managers.

Learning Objectives

u Discuss the Maintenance budget management and spending challenges that organizations are facing or will face. u Explain how Maintenance budgeting is part

of Operational and Reliability Excellence. u Identify the key processes and behaviors

that drive maintenance cost and reliability performance.

u Describe how to use your CMMS to support budgeting and budget management.

u Identify, estimate and control fixed and variable contributors to total cost of Maintenance:

1. Overhead costs and allocations 2. Supervision

3. Engineering staff 4. Training

5. Administrative costs

6. Labor costs and the effects of overtime 7. Maintenance materials

8. Repaired materials management practices 9. Services

10. Tools and software 11. Program management 12. The impact of Operator Care

u Discuss the basic tools and methods involved in constructing and maintaining an effective budget:

1. Benchmarking performance 2. Zero-based budgeting

3. Puts and Takes, understanding the impact of continuous improvement 4. Modification work orders and the impact

of projects

5. Budgeting for new assets 6. Frequently used estimating tools u Define Maintenance and Reliability key

performance indicators (KPIs). u Apply leading and lagging KPIs to

drive change.

u Develop and implement a Maintenance and Reliability continuous improvement process.

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Predictive Maintenance Programs and Their Methodologies

Course Description

This class covers the basics of Preventive Maintenance (PM) and Predictive Maintenance (PdM) in a convenient 2-day format. All aspects of PM are considered including engineering, economics, management and psychology.

This course offers a basic foundation for anyone wanting to improve or set-up a PM system. Following this training you will leave with a detailed understanding of preventive and predictive maintenance, including how to set them up, design task lists and implement the systems in your environment. This understanding will lead to reduced breakdowns, reduced interruptions and improved customer service.

In the predictive maintenance segment, you will be introduced to the various technologies. PM has always been the best method for preserving assets. Whether you maintain factories, buildings or fleets, the PM system can be the core of your proactive effort for maintaining your enduring assets.

There is much to know in designing effective PM systems for different types of equipment. This course will, in a short time, provide you with a deeper understanding of how to make your PM and PdM systems and techniques more effective.

Who Should Attend?

These courses are for maintenance supervisors, managers, PM leads, CMMS managers, planners, engineers and people who are in training for these positions. PM techs can also benefit from this train-ing. There is also an advantage to having representatives from operations (particularly production control) for their perspective and input.

Learning Objectives

u How to reduce waste in PM activity u Changes to make to improved reliability u Changes to make improved repeatability

u How to gain productivity through a small change in thinking u How to plan and schedule PM

u Developing task lists for different equipment u How to evaluate existing task lists

u How maintenance failures impact PM u What qualities make the best PM Person?

u How can we adopt Planned Component Replacement? u What are the basics of predictive maintenance?

u How can we use the P-F curve to choose inspection frequencies?

March 3-4, 2014

Management Skills for Maintenance Managers and Supervisors

March 5-6, 2014

May 13-14, 2014

August 11-12, 2014

August 13-14, 2014

October 13-14, 2014

November 3-4, 2014

November 5-6, 2014

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Course Description

Become conversant with world-class maintenance storeroom management and inventory control methods. After attending this course, you will be prepared to cut the number of SKUs, reduce the number of stock outs and reduce the overall level of inventory, thus saving money, labor and freeing up space.

In maintenance of factories, fleets and buildings, parts and materials typically consume 40-70% of the budgeted dollar. Maintenance inventories can run millions of dollars. Even tougher than the cost of the inventory is the cost of downtime and lost production from having the wrong inventory in stock.

This course will help organizations cut their stock levels, reduce the number of items kept on the shelf while simultaneously reducing the frequency of stock outs. Techniques will be demonstrated using actual parts as pointers to areas ripe for cost reduction. Students will come away with an excellent overview of the issues of managing a maintenance storeroom and up-to-date techniques for dealing with these issues.

Who Should Attend?

These courses are for senior and middle level executives from Operations & Maintenance, Materials and Finance. Storeroom managers, parts clerks, store-room trainees, purchasing agents and buyers, and maintenance planners can also benefit from this course. There is also an advantage to having maintenance supervisors, maintenance engineers and representatives from operations for their perspective and input.

Learning Objectives

u How to explain critical parts u What a great stockroom looks like u What parts to carry and why

u How to reduce your inventory level and increase your service level u How to calculate safety stock

u How maintenance strategy impacts stocking decisions u Improve stockroom layout and improve picking speed u How to apply Lean Maintenance to stockrooms u Rules of using the CMMS for storeroom

March 3-4, 2014

March 5-6, 2014

May 13-14, 2014

August 11-12, 2014

August 13-14, 2014

October 13-14, 2014

November 3-4, 2014

November 5-6, 2014

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Who Should Attend?

This course is designed for people who supervise or manage maintenance work. Its focus is on the necessary management and people skills needed to foster maximum productivity, high quality and good morale. Ideal candidates either supervise mainte-nance workers or manage maintemainte-nance through supervisors.

This course is also recommended for people being considered for advancement. A third group would be supervisors from other departments that work with mainte-nance because they could learn both about supervision and about basic maintenance management.

Our promise for this program is that your supervisors will be more effective and have a better quality of life. This effectiveness would gradually translate to lower turnover and increased productivity for the crews they supervise.

Program includes a 125-page spiral bound workbook.

Learning Objectives

u Proven methods for handling problems with difficult employees, vendors, and coworkers

u Specific ways to make the change from technician to supervisor quickly and effectively

u How to communicate with management to get them to implement your suggestions

u Easy-to-implement techniques to improve your workers’ productivity u How to use preventative maintenance to better control breakdowns u Guidelines for assessing your existing PM system to identify areas that

can be improved

u How you should prioritize your PM task list and what tasks you can eliminate

u How to deal with the special challenges of supervising friends and older employees successfully and sensitively

u How to recognize the signs that an employee is about to quit u Tried and true guidelines for hiring and retaining the best employees u Up-to-date information on low-cost, high-technology predictive

maintenance techniques

u How to optimize your particular strengths and minimize your weaknesses u Proven techniques to teach you how to control your reactions in

high-stress situations and to help you make the best decisions at those critical moments

u The three basic rules of managing employees so that you motivate your workforce to perform at the highest level possible

u The best way to present what you have learned at this seminar so that management will see it (and you) in a positive light

u What every supervisor should know about computerized maintenance management

Management Strategies for Maintenance Managers and Supervisors

Who Should Attend?

This course is designed for people who supervise or manage maintenance work. Its focus is on the more advanced requirements of supervision. Ideal candidates either supervise maintenance workers or manage maintenance through supervisors. This course is also recommended for people being considered for advance-ment. Both courses can be given in the same week.

The course includes a 100-page spiral bound workbook.

Learning Objectives

u Viewing yourself as “coach” to help employees improve performance

u Guidelines for planning, implementing, and reviewing a comprehensive maintenance training program

u Easy-to-use techniques for improving your “Maintenance IQ” and your value to your organization

u How to apply the Deming approach to improve quality in your maintenance operations

u Proven methods for reducing overall maintenance costs via effective training and supervision

u Ten steps to eliminating time killers

u Techniques for improving one-on-one communications with employees, peers, and superiors

u How to improve employee motivation by examining actual case studies u Ways to deal with cultural diversity in your department

u Guidelines for developing training programs for special skills

u The seven daily habits of the highly productive and successful maintenance supervisor u How to reduce downtime using CBM (Condition Based Maintenance) technology u How to design and implement on-the-job training programs to get the best results

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SPECIALIZED ELECTIVE SEMINARS

Who Should Attend?

This course is designed for Maintenance managers, supervisors, leads, CMMS managers, planners, engineers, non-maintenance people accountable for maintenance, and people who are in training for these positions. Areas of concentration include factories, process industries, refineries, batch plants. There is also an advantage to having representatives from operations and stockrooms for their perspective and input.

Learning Objectives

u To integrate maintenance management into your overall strategy to increase competitiveness

u Sure-fire ways to justify your maintenance expenditures u Techniques for calculating the true cost of breakdowns

u How to position your maintenance department to respond quickly to user demands u Specific methods to reduce downtime

u How to cut costs in the storeroom

u What questions to ask to improve customer service

u To improve the MTTR (Mean Time To Repair) through planning

u To calculate the true cost from a change to PM and proactive maintenance u How to get operators involved and interested in maintenance issues u How to cut costs buying parts

u To evaluate existing or prospective CMMS

u What RCM is and how it applies to maintenance management

Managing Building and Facilities Maintenance

Who Should Attend?

This course is designed for maintenance managers, building managers, supervisors, non-maintenance directors accountable for maintenance, leads, maintenance support people and people who are in training for these positions.

Learning Objectives

u How to structure a cost saving project

u Determine where you are and what changes are needed u Understanding contracts

u How to stabilize or cut costs

u How to set up and get the most out of a Work Order System u How to set up a PM system

u Lean Maintenance for buildings u Motivation tips and tricks u Samples of actual PM task lists u How to estimate custodial work u How to conduct craft training u Increasing efficiency for small jobs

March 3-4, 2014

March 5-6, 2014

May 13-14, 2014

August 11-12, 2014

August 13-14, 2014

October 13-14, 2014

November 3-4, 2014

November 5-6, 2014

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[ ] Dr. [ ] Mr. [ ] Ms. [ ] Mrs. First ___________________________ Last ________________________________ M ________ Preference on Name Tag ___________________________________________ Job Title ______________________________ Company/Organization Name ___________________________________ Company Fax _______________________________ Personal Business Phone ____________________________________ Company Phone_______________________________ Email address (Use this email as your login to our online registration) ________________________________________________ Confirmation Mailing Address ____________________________________________________________________________ City ________________________________________________ State ________________ ZIP ______________________ Billing Mailing Address ____________________________________________ Attn: _______________________________ Address ___________________________________________________________________________________________ City ________________________________________________ State ________________ ZIP ______________________ Approving Manager ___________________________________________________________________________________

METHOD OF PAYMENT

[ ] Enclosed is a check in the total amount of $_____________ made payable to THE UNIVERSITY OF ALABAMA.

[ ] Charge $__________ to my credit card: [ ] Personal [ ] Business [ ] MasterCard [ ] VISA [ ] AmEx [ ] Discover

Card #: _________________________________________________________Exp. Date ________/_______ Authorizing Signature: _____________________________________________________________________

REGISTRATION FORM

Phone in registration to: (205) 348-3000 1-866-432-2015 (toll free)

Mail form and fee to: Registration Services College of Continuing Studies The University of Alabama Box 870388

Tuscaloosa, AL 35487-0388 FAX registration form to:

(205) 348-6614 On‑line registration available via the internet at: training.ua.edu

For multiple registrations, please duplicate this form. Please submit this entire page for your registration.

Box 870388

Tuscaloosa, Alabama 35487-0388

Session ID: 0216014 Brochure ID: 16014

Nonprofit Organization U.S. Postage Paid

The University of Alabama

Registration Preferences

NOTE: The University of Alabama is committed to complying with the Americans with

Disabilities Act. Please make your request for accommodation at least 30 days prior to program date by stating your request here: _______________________________ ______________________________________________________________ ______________________________________________________________ REQUIRED SESSIONS:

MANAGEMENT SKILLS FOR MAINTENANCE MANAGERS & SUPERVISORS

[ ] March 3-4, 2014 Program # 0216014

MANAGEMENT STRATEGIES FOR MAINTENANCE MANAGERS & SUPERVISORS

[ ] March 5-6, 2014 Program # 0216114

BUDGETING FOR MAINTENANCE: A BEHAVIOR-BASED APPROACH

[ ] May 13-14, 2014 Program # 0216214

PREDICTIVE MAINTENANCE PROGRAMS & THEIR METHODOLOGY

[ ] August 11-12, 2014 Program # 0216314

STOREROOMS: INVENTORY/SPARE PARTS MANAGEMENT

[ ] August 13-14, 2014 Program # 0216414

MAINTENANCE MANAGEMENT

[ ] October 13-14, 2014 Program #0207315

ELECTIVE SESSIONS:

MANAGING FACTORY AND PROCESS INDUSTRY MAINTENANCE

[ ] November 3-4, 2014 Program # 0207415

MANAGING BUILDING AND FACILITIES MAINTENANCE

[ ] November 5-6, 2014 Program # 0207515 [ ] $995/person for _______________seminar(s).

[ ] $895/person for _______________seminar(s) (reflects 10% discount as specified below).

[ ] Organizations sending 3+ persons to the same session and on a single registration.

[ ] Member of the C&BA Commerce Executive Society.

CEU CERTIFICATE (OPTIONAL)

[ ] ___ CEU Certificates @ $10 each (one per session)