Operational Excellence through Transparency and Control
Does a lack of
transparency
on-the-ground hamper your capability to manage your environment
(function/service/department) effectively?
Is
visibility
of the day-to-day operational activity hard to see/measure?
Does a lack of
meaningful
business metrics make it difficult to track performance and strategize?
Do you know where management
attention
needs be directed?
Reactor is more than just a Ticketing System. Reactor allows you to see performance based on effort/cost (time
sheets/expenditure). This can be seamlessly leveraged to automate; for example calculate (real-time) Billing and
Invoicing. Reactor makes it easy (for staff and management) to capitalize on transparency at a low level without
micro-management in the workplace. Fusion Systems have built on the Open-source tool RedMine, with simple
highly customizable modules from HR to HelpDesk, Finance to SDLC.
No License fee. Access anywhere from the Cloud. Speedy, customized interface (tickets, workflows) and add-ons.
No-hassle analysis, design, implementation and training for go-live. Have-it-your-way administration and
operations (in-house or serviced).
General Ticketing System and more
:
•
Get complete visibility on your business/departmental activities and see where time/effort is spent.
Have real-time views of the status of all work.
•
Get superior SDLC oversight for coding environments.
•
Control Project Management with Gantt Charts, Calendars, Knowledgebase and Versioning. Manage
inter-departmental Time Booking.
•
Turn on powerful and simple Metrics.
•
Implant custom wikis, chat, news updates, source repositories segregated at any level (mapped to
your organization) with permissions and profiles that make sense to you.
•
Create a Client portal to all of the same and control access easily and intuitively.
Visualize the product with examples -
How do I know if Reactor can help me?
– Take a walkthrough,
asking only ONE question.
What does your business or department do? – Service Desk Example
Answer: We fix
Problems
Create a custom Ticket to track and capture Problems. The fields are customized for you.
Create custom Workflows to manage and
control the Problem lifecycle. This allows you to follow the tickets from beginning to end. Each user can have different access rights to see, edit, process different parts.
Create your own meaningful drop-downs Capture pertinent
information
Pictures and files can be uploaded from your
clipboard, or by browsing through files
Assign to groups or individuals
Nest tickets logically
Allow your Client/other Team access to exclusively control part of the workflow Easily create custom
fields
Define your own Statuses and Identifiers
Choose who gets intimated about updates Create custom multi-select lists,
Boolean, Radial buttons and more
Answer: We process
Quotations
Create a custom Tickets to track and manage
Quotes. This is easy to set up and highly customizable.
Then we create a custom Workflow to manage
and control the Quote lifecycle in any proprietary way.
What does your business or department do? – Administration Example
Change (or automate) % done for each Ticket or nest of Tickets Manage Access to a
Tree Structure based on your organization
or other logic
Choose who can, and who can’t make updates what can
be updated, change status when and exactly what.
Choose who can, and who can’t book their effort (time) to record activity associated with
Now you can visualize your data
Visualize % completed tracker to keep track of open tickets Color code your tickets based
on Priority
Follow the status of your quotes
Group your data in meaningful ways. Group it
by department, content, type, etc. as you wish
Effortlessly Create meaningful views of all your data
Always know the status of what is going on
Each ticket can be opened to edit the details and add updates
Convenient right-click updates on data in the Browser for
Now you can analyze your data
Reactor is a great way to collect and analyze operational data. Our add-on modules make
representing your data on charts easy and as such, any level of calculations based on that data; whether it be checking your gross margins, billable compared to non-billable work, or checking the hours each employee has worked (and where the effort goes). These graphs make it easy to see where you need to improve, and ask the questions that really matter.
Our BAs will come in to set up your Sandbox to fit your needs quickly and painless and manage the implementation according to your needs.
You can set the intervals longer or shorter depending
on what you want
You can choose from many types of graph and graph
Now you can Automate operations based on your data
Automate any data dependent operational activity – for example, Billing and Invoicing can be created automatically to be a
downloadable PDF.
All the information you need will be pulled automatically from sections you’ve already filled out in the past.
All parts Clickable or otherwise amendable.
We can customize any codified actions based on your now collected operational data for example; Billing, Invoice
generation
The data can easily be pulled
from the Reactor database
Other Examples
Manage your Invoice Run, Approvals, Paid
Status or any process or procedure that requires oversight and control.
Actively manage departmental specific activities such as in HR - Time off, Recruitment and
Annual Reviews.
The calendar view can show
you Tickets based on its
calendar field entries.
Time off requests and annual review
requests can be created as tickets to be
automatically inputted into the calendar
Other Features
Get Management Overview and Activity summary information in detailed click-able format According to the Ticket or Structure that maps to your Department/Business
General Implementations:
- Managed Services: IT Operational and Project Management, Wiki site knowledge base
- HelpDesk: Ticketing System, Metrics, Issue Warehouse, Inventory
- CRM: Marketing and Sales - Development: SDLC
- ERP: Management Tool, Staff Oversight, Efficiency and Control
- HR Tool: Employee Performance Evaluation, Recruiting, Paid Time Off
- Finance Tool: Invoicing, Billing, Cost Control, P/L and Margin reporting, Expense Management - Client Portal: Access to all features, Chat, New Data Share Repository
