New Website User Guide

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New Website User Guide Revised 12/13/2020

New Website User

Guide

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Existing Customer Registration

 _{Online registration for Existing Customers}

– From the TxTag Homepage, click the “Click here” link in the center of the banner

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Existing Customer Registration

 _{Customer is redirected to the “Update Your Log-In Credentials” screen}

 _{Customer verifies account using their Account Number/PIN or e-mail address}

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Existing Customer Registration

 _{Verification using Account Number and PIN}

– Customer is redirected to the “TxTag Profile Registration” form to update E-mail, Password and Security Question

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Existing Customer Registration

 _{Verification using E-mail}

– Customer receives an e-mail containing a verification link to update profile information

– Link will redirect to the “TxTag Profile Registration” form (previous slide)

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Existing Customer Registration

 _{After completing the TxTag Profile Registration form, the customer is then redirected}

to the “Vehicle & Tags” page

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Get a TxTag—New Customer Registration

 _{Click Get A TxTag in the Header section or Sign Up Now in the ”Get A TxTag” box of the}

main options section

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Get a TxTag—New Customer Registration

 _{Fill in the required information fields, such as Plate Number and select the}

appropriate options from the drop-down menus (Country, State, Vehicle Type, and Tag Type)

 _{Once filled in, click the Save button to save the Vehicle information}

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Get a TxTag—New Customer Registration

 _{If necessary, you can click on the Add Another Vehicle button to continue to add}

additional vehicles to your account (up to a maximum of 5 vehicles)

 _{Click on Continue To Contact Information to continue the registration process}

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Get a TxTag—New Customer Registration

 _{On the next page, enter in any related Contact & Shipping Information}  _{Click on Continue To Step 2 to continue the registration process}

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Get a TxTag—New Customer Registration

 _{Based on the address entered, three possible outcomes will appear: Address Found,}

Address Not Found, or Multiple Addresses Found

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Get a TxTag—New Customer Registration

 _{Next enter in the following security information: Password, Security Question &}

Answer, and Security PIN

 _{Click on Continue To Payment to continue the registration process}

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Get a TxTag—New Customer Registration

 _{On the}_Payment _{page, you may choose to add additional payments to your prepaid}

balance.

 _{Select Payment Method from the drop-down menu and enter in the respective details}

in the fields below

 _{Click Continue To Verification to continue the registration process}

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Get a TxTag—New Customer Registration

 _{On the}_Verification _{screen, ensure all the correct information has been entered for all}

sections

 _{You can also click on the Edit links to open the respective fields and make any}

changes as needed

 _{Click the checkbox to ensure you have confirmed the Terms & Conditions (this is a}

REQUIRED step)

 _{Click Complete to complete the registration process}

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Get a TxTag—New Customer Registration

 _{The Order Confirmation screen will confirm your new registration, along with}

displaying an Order Confirmation Number for your reference

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Login & Homepage

 _{Sign In}

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Sign In option can be found on

the top right of the Home Page

Option to retrieve Username Option to retrieve Password Enter Username Enter Password Locate your Account

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Login & Homepage

 _{Sign Out}

– To Sign Out, Click on down arrow next to Manage Account

– Select Sign Out option from dropdown

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Login & Homepage

 _Homepage

19

Header Banner Sign In

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Login & Homepage

 _{Homepage (Continued)} 20 Announcements & Alerts Learn More Section

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Login & Homepage

21

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Account Management

 _{Manage Account}

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Account Management

 _{Manage Account} – Vehicle And Tags

• Click on Vehicle And Tags

from drop down to access Vehicle And Tags page

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Account Management

 _{Manage Account} – Vehicle And Tags

24 To Remove a Vehicle Report tag lost or stolen Add a new Vehicle

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Account Management

 _{Manage Account} – Profile

• Click on Profile from drop

down to access Profile page

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Account Management

 _{Manage Account} – Profile 26 Edit Demographic Information Edit Communication Preferences Edit Security Options Add Authorized User

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Account Management

 _{Manage Account} – Payment

• Click on Payment from drop

down to access Payment page

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Account Management

 _{Manage Account} – Payment 28 Add a New Payment Method Remove a Payment Method Make a One-Time Payment

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Account Management

 _{Manage Account} – Transactions

• Click on Transactions from

drop down to access Transactions page

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Account Management

 _{Manage Account} – Transactions

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View Image or Receipt Filter Transactions based on

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Account Management

 _{Manage Account} – Inquiries

• Click on Inquiries from drop

down to access Inquiries page

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Account Management

 _{Manage Account} – Inquiries 32 View Inquiry Detail Submit a New Inquiry

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Account Management

 _{Manage Account} – Correspondence

• Click on Correspondence

from drop down to view, print and/or download correspondence

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Account Management

 _{Manage Account} – Correspondence 34 Print or Download Recent Correspondence

New Website User Guide

New Website User

Guide

Table of Contents

Existing Customer Registration

Existing Customer Registration

Existing Customer Registration

Existing Customer Registration

Existing Customer Registration

Get a TxTag—New Customer Registration

Get a TxTag—New Customer Registration

Get a TxTag—New Customer Registration

Get a TxTag—New Customer Registration

Get a TxTag—New Customer Registration

Get a TxTag—New Customer Registration

Get a TxTag—New Customer Registration

Get a TxTag—New Customer Registration

Get a TxTag—New Customer Registration

Login & Homepage

Login & Homepage

Login & Homepage

Login & Homepage

Login & Homepage

Account Management

Account Management

Account Management

Account Management

Account Management

Account Management

Account Management

Account Management

Account Management

Account Management

Account Management

Account Management

Account Management