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Performance measurement of IT investments

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Figure

Figure 1: Relationship between perspectives of balanced scorecard (Martinsons et al., 1999)
Figure 2: Strategy map template (Kaplan & Norton, 2001)
Figure 3: Van Grembergen’s example IT BSC (Van Grembergen et al., 2004)
Figure 4: Cause-and-effect relationships perspectives of IT BSC (Grembergen et al, 2004)
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Outline

IT Balanced Scorecard IT investments IT governance IT investments (II) Future orientation perspective IT Investment BSC context Followers Leaders Governance of the IT investment portfolio General recommendations performance measurement (II)

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